Remodeling Concepts

Dave was punctual, both when providing us with an estimate and again when doing the work. He was friendly and competent and completed the job within the same day, despite temperatures in the mid 90's.

A workman came and measured the space, made a drawing and was told exactly what we wanted. There needed to be room for a dresser to open its doors next to the closet. The drawing promptly forgotten, the measurements were off and we had to squeeze the dresser in. It is very expensive furniture which we love, but we were told on 2 occasions that maybe we should just get rid of the piece!!!! Then the work started and stopped and started and stopped as we waited for one reason or the other while a 2-3 day job turned into 3 weeks! No mention was made of what kind of cloet pole would be used or any of the materials. Since I had showed them everything and described in detail what had been there before, I assumed they would know to use upscale pole and brackets, etc. The brackets I got look like a flower pot hanger you use outside and the cheapest pole you could buy. I never saw them until they were already installed. ! I was called to the closet to look at the work and before I could say anything the installer proceeded to tell me that he will have to move the half high pole because he thought he had put it too low. I said I thought so too and went to get a shirt to show him the clothes would not fit the way he had the pole at the time. I commented that we should have used the whole pole instead of half as it did not look right and would not hold enough clothes. He said we could do that no problem since he had to take it down anyway because it is the wrong height. I said if you can that would be fine. No mention was made of any up charge and there really was no change as it was a whole pole in place of a half...not an extra pole and not an extra bracket. Well when I was ready to pay the bill, they tell me there was extra work and materials because the pole had to be moved and it was $100 extra cost! In the first place the pole had to be moved or else our clothes would be hanging on the floor and that was their fault so where's the extra money due? Then, part of the job was to take our carpet remaining and put it in the closet. There was a part that was yellowed from non-use. Instead of not using that part, the guy who was supposed to be an experienced installer, pieced it in chunks and put the yellow part right were you can see it. Also he used a staple gun on it and told me it was just crinkled from lying there. As if that was bad enough the rug guy pushed our bureau and broke the leg on it. He never told us and instead hid the leg behind the bureau and left. I took pictures of the broken leg, the rug on the other side showing he had moved it and also the crushed pieces where the leg should screw in and now can not! While the rug was going down, Remodeling Concepts called and told me to give the rug guy a check to pay off our work! I refused! called before they left. It was like I was being rushed to pay before I even Ok'd the work. Not knowing anything about the bureau, I called and paid you guys in good faith after looking at the carpet. I did not go upstairs until after work and then when I passed by the bureau, I saw the damage. I emailed and called Remodeling Concepts and even sent pictures. My response was an email from the owner trying to explain why he wanted the extra money and saying he was confused as to why we felt we shouldn't pay for the pole incident and also if we could get the bureau fixed they would reimburse us. I told him I thought I had explained now to 3 people exactly what happened and wasn't paying extra. So for now, since the furniture is from Italy and the store is no longer in business we have been calling around to get a master furniture repairman for the dresser. When we do we will send them a copy of the bill.

They gave a same week appointment to diagnose the issue. mentioned that they don't charge for diagnosing. One person came out on the day of appointment - he looked at the leak and checked the roof. He cleaned the gutter that was overflowiing and causing the water to seep back under the roof. He did not charge anything for gutter cleaning or diagnosis. He mentioned that nothing else was broken or needed to be fixed. Another contractor in his place may have tried to sell me new gutters - but he was straight forward. Great service.

They showed up on time, helped me save money where I didn't need to add gutters, repaired only what I needed and they were so nice through the whoe process. I was very pleased with this experience.

I called 3 rooters in Pottstown, 1 didn’t show, 2 didn’t call, I loved now fast and accommodating the work. I have more work so too bad Pottstown they are getting it.

Based on the repairs done, the estimate seemed high, although the coupon price was credited toward the repairs (my reported amount includes the coupon). Once we had decided to have only the repairs done, responses to my inquiries about estimates and scheduling seemed to be less timely and enthusiastic. The worker who did the repairs was courteous and efficient. Because of the limited amount of repairs and the location, it is hard for me to judge the quality, but we have had no problems to date.

David Martin actually came out originally to look at some specific leak issues I had. Other contractors had looked at the job and said they could fix it but I really needed a new roof - David was the only one who said he could fix the leak and assured me I had a few more years left in the roof. After thinking about it I decided to replace the roof - the roof was well over 18 years old. I received 4 estimates- David's/Remodeling Concept's was one of the lowest - and Remodeling Concepts was one of the most complete and comprehensive. My only concern with Remodeling Concept's bid was the brand/model of shingle selected. According to Consumer Reports the Owens Corning Duration line that was being proposed was not that great. When I raised this concern to David, David told me that the shingle he was proposing was not the one reviewed in Consumer Reports but a recently updated version. I researched this on-line and indeed Owens Corning had upgraded and improved this line of shingle. To be honest my research on the quality of shingles for all major brands (Owens Corning, GAF CertainTeed) turned up an equal number of happy customers and unhappy customers. After reviewing all the other bids - which covered a pretty wide range of cost - the highest bid was literally 3 xs the lowest bid - I decided to go with Remodeling Concepts. It took them a few weeks to get all the permits - which was fine with me since the weather wasn't all that great during February. They didn't actually tell me the day they were going to start - but they did let me know the week. The crew that showed up was fairly large (4 or 5 people) - they managed to take off most of the roof and start putting on the new roof in one day. The entire job took about 3 days. There were some decisions made regarding the color of flashing that I should have been involved in/asked about - I would not have chosen bright white as the flashing across the window line for the front of my house. Overall the crew did a good job - but it was basically impossible to communicate with them since no one in the crew spoke english. It was a few weeks after the job was finished that we actually had our first significant rainfall. During the rain storm I noticed a leak along one of the seams - I called Remodeling Concepts and they sent someone out to check the job. The guy who came out did a very good job checking the entire roof- not just where the leak was. It turned out that the leak was caused by a pretty obvious oversight on the part of the crew - so it would have been desirable/would have made sense to have someone check the crews work before they left. Anyway - I'm pleased with the roof, and I have been very pleased with their follow-up. Remolding Concepts' price was very competitive and the overall quality of the job appears to be good. I would definitely recommend them and use them again.

Update: This is a follow up on a previously submitted review on Remodeling Concepts, LLC...we had initially contacted them only as a result of the high recommendations given by Angie's List members...our experience was negative, as expressed in the previously submitted report. However, unbeknownst to us, when you submit a report to Angie's List, both your name and address are given to the business under review...the practice and wisdom of which one could suggest is not only questionable, but the ramifications of which could also be dangerous...but nonetheless this is apparently the procedure....although at any point I would be more than glad to discuss my questions or concerns with any service provider. Regardless, Remodeling Concepts never contacted me....we did however, once again, contact Remodeling Concepts after reading David Martin's response....errors occur, mistakes are made...give the benefit of doubt. The individual I scheduled the appointment with could not of been more professional or pleasant, and while I personally was unable to meet with David Martin when he came to our home....from what I understand, he was just as professional and courteous...as he was when I have since spoken to him on the phone. As I assured him and as a courtesy to David Martin I am amending my initial report....he made an effort to rectify the situation....our one and only reservation with Remodeling Concepts, LLC, there was more concern placed on the review that was written rather than the service we were requesting....while understandable, that in its self was very disappointing.

The job was done well, very professional. We were pleased.

ange box store.It went very well. Rick came out and estimated. A quote was emailed to me a day or two later. I scheduled the work. They arrived on-time. I left for work and Rick called me when the job was almost finished. They went the extra mile and replaced one piece of plywood that wasn't in great shape when the shingles were removed. They laid tarps everywhere so there was absolutely no mess in my yard when I got home. The roof looks great!

He was very accommodating, and went out of his way to help. He found a leak that I didn't know about, and was able to fix it. Chuck was very pleasant and professional. He took care of all my needs, and resolved all of the problems that needed corrected. He was willing to take all the time necessary to make sure the job was done the way I wanted. Everyone at their office was very helpful, and I plan on using their service again.

Dave and Chuck were excellent to deal with. They were prompt, efficient, and worked neatly. It was excellent service from the office and Holly as well.

I contacted Dave after viewing the many good reviews from Angies List. We scheduled a meeting for an estimate and he was on time and had a quick turn around in providing me a quote. The scope of my project had many different variables, and he was able to break down the quote to meet my requests. I decided to hire Home Remodeling Concepts for the removal of the wall between my kitchen and dining room. Hollie at the office was great in coordinating a time that worked with my schedule for the work to be completed. Dave had his structural engineer out prior to the construction to provide that the work would be structurally sound. Dave then sent his two man crew, who arrived right on time to start the work. They worked up until 7PM to make sure that the job was completed properly and all debris was removed. The were very detailed and precise with their work, worked straight through the day, and cleaned up nicely. My whole experience with Home Remodeling Concepts was a very pleasant one from beginning to end. I would definitely use them for future projects and have recommended them as well. (They are currently assisting in a renovation on my brothers house).

They did a good job. The pricing seemed fair. He was a competent contractor.

They contacted me for an appointment, & when he showed up and he had a check list of everything to go through. He was very thorough and spent a lot of time on it. I really appreciated his honesty and hard work. I highly recommend him and will use him in the future if need be.

It was very positive. They were reasonable and they did everything on time as expected.

It went well, overall. See my comments above regarding the professionalism and skill of the owner and workers on the job. We were very happy with the work that was done.

Of six requests, we received five quotes. Of the five who came to provide an estimate, David was the only one who after assessing the job, provided his estimate on the spot and asked to come in. He sat at our kitchen table to review the estimate line by line, explained what they would be doing and why. All others handed us a folder and said they would be emailing us their estimate. This being a big ticket item we appreciated David taking the time to explain the job. His bid landed in the middle of the pack. We made our decision and communication with his office was flawless. Once the job started the foreman and his crew met our expectations of being, professional, courteous, hard working & detail oriented. As the job was wrapping up, the foreman did a preliminary walk-through and began to point out area's that were not done to his expectations (some flashing wasn't that crisp). He let us know he would be sending a crew to re-do the work. They came back the next day and fixed the areas he had highlighted. They also did a great job of cleaning up all of the debris, at times we didn't think they could leave our property in the same condition they found it, but they did. After everything was completed we had one more minor concern and they came out the same day to address it. From start to finish they have been very professional and a pleasure to work with.

They did a very thorough diagnosis to locate the source of the leak, and gave a very honest assessment of their diagnosis being a best guess. They guessed right and were able to address the problem.

I love the fact that they were honest, fair and reliable. They diagnosed a creative solution to my problem which saved me money. The owner was very honest from the beginning to help me get the leak fixed quickly, and reasonably. He referred me to another guy who also helped me correct the issue in order to save a lot of money. It is a really great company and I will use them again in the future.

It was a positive experience. I was able to make an appointment quickly. They were very prompt when they came and they were very thorough. I would definitely use them again.

Prompt for estimate. Straightforward, understandable explanation of work to be done, honest estimate without prolonged negotiations or conditionals. Work crew showed up slightly early, finished all work in 1 day (7:00am to 6:00pm). Since they finished after dark, the entire crew returned the next day to finish clean-up. Left the yard/shrubs/etc. clear of remnants from old shingles, nails, etc. Owner returned two days later to see if there was anything we were dissatisfied with, questions we had, minor touchups we wanted him to do. Very honest, professional all the way!

Because of the small space for the bathroom, some adjustments had to be made with the original plan, e.g. the shower area was reduced somewhat and the dimensions of the storage areas were adjusted. However, all of the adjustments made sense and worked out very well. I am very pleased with the end result. The cabinetry was custom made in order to fit within the dimensions of my space. Because of this there were some lag times in the work being done until the pieces were ready. However, this was known up front and was not an issue as far as the length of time needed to complete the project. Dave and Steve, the primary guys who were involved with my job were easy to talk to and work with. They took the time to listen to my questions and concerns and worked with me to get satisfactory solutions to any unexpected issues that arose. Since mine is an older home, some adjustments had to be made because of space and location of access areas for pipes and wiring. Everything was worked out to my satisfaction. Work did get delayed because of an error with the vanity counter supplier. The counter did not match the pattern that I picked out. Without hesitation, Dave had it remade to be sure it met with my satisfaction. I have been enjoying my new bathroom and storage spaces for a few weeks and am very satisfied with the outcome. The bathroom especially really turned out well. It is my favorite room in the house!

So far, the work has gone pretty good. It cost me $12000. The owner, Dave Martin, is pretty cool. He is an anonymous guy. He takes care of getting the project through. The workers are very good and very thorough. The workers that he used cut corners a little bit, which I think one finds with any set of contractors. I found a few things, but he came back and got it fixed right away. If I was not diligent with the checking, I would have realized the problem later on. There are a couple of extra costs. Once he puts up the shingles, some decking replacement needs to be done. He responds to any concerns I have and resolves them. His price is one of the lower ones, and his work for the price is pretty awesome. He was very punctual. His workers started a little quickly.

They showed up, got the job done and cleaned up all in 1 day as they said they would. We have had some very bad weather since then, and the leaks are completely gone.