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One Hour Heating & Air Conditioning

4.7(
404
)

Heating and Air Conditioning, Plumbing, Air Duct Cleaning,

... +2 more

About us

At Rohrer's One Hour Heating and Air Conditioning we are experienced in providing installation, repairs, and maintenance to heating and air conditioning problems in Central PA. We provide heating and air conditioning installation, repairs and maintenance using only quality parts and equipment. We provide only items that we can put our brand name behind. You are the most important person in our career and we will never forget that. At Rohrer's One Hour heating and air conditioning our residential technicians are properly trained, licensed and insured. We are family owned and operated and live right here with you ready to serve you. We will provide you with 24 hour emergency services at no extra charge. We call it weekend, night or day... same low price you pay. And with our guarantee, you know you'll be 100% satisfied with the results. So, for your heating and air conditioning service, repairs or installation contact us.

Business highlights

66 years of trusted experience
Emergency Services Offered

Services we offer

Heating & AC – Air Conditioners, Tune-Ups, Furnaces, Heat Pumps, Air Handlers, Boiler, Duct Cleaning, & Sealing, & Thermostats.

Amenities

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.7404 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
9%
3
2%
2
1%
1
2%
Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Write a review
Showing 326-350 of 404 reviews
Thomas S.
06/2015
4.0
heating & air conditioning/hvac
  + -1 more
26 point check
Description of Work: check my air conditioning unit.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from One Hour Heating & Air Conditioning
Thank you for sharing your review!
Lee K.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Multipoint inspection of my central A/C system and cleaning of compressor unit. Replaced capacitor. Technician showed up at date and time promised. Took about 1 hour & 45 minutes to finish. Technician was professional and willingly answered any questions I had. I was very satisfied with the work done.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$260
Response from One Hour Heating & Air Conditioning
Thank you for sharing and for your comments regarding our technician. We are proud to have Aaron (technician) on our team and the service that he provides. Thank you for your business!
Helmut K.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They did a air conditioner check inside and outside. The technician was great and informative.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Response from One Hour Heating & Air Conditioning
Thank you for sharing! We are happy to be of service.
Rona W.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from One Hour Heating & Air Conditioning
Thank you for your business and review!
Kenneth W.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: My plan covers all cooling repair & maintenance and all electric repair essentials. Both cover all traveling costs. They did maintenance on my air conditioner and also found a small leak at the air conditioner unit. They filled up my refrigerant. I saved over $ 300.00 Dollars by being on their plan. Their work ethic is excellent. They do great work.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$19.98
Response from One Hour Heating & Air Conditioning
We are happy that you are already seeing the benefits of your protection plan! Thank you for allowing us to serve you and for taking the time to provide this review.
Robert T.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Cleaned up boiler. It went well
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Response from One Hour Heating & Air Conditioning
Thank you for sharing your review and for your business!
Jane L.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: seasonal check-up and service/first rate customer experience
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from One Hour Heating & Air Conditioning
Thank you very much for your review. We appreciate your business!
KJ P.
04/2015
4.0
heating & air conditioning/hvac
  + -1 more
It went well.
Description of Work: I purchased the Big Deal, "$29 for an HVAC Service Call and 30-Minute Diagnostic."
Rating CategoryRating out of 5
Yes, I recommend this pro
$29
Response from One Hour Heating & Air Conditioning
Thank you for your review!
Josephine S.
04/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: He couldn't check the furnace because it is on the loft and the ladder wouldn't clear my computer. I have to change that, it wasn't his fault. |He spent too much time talking about his contract for service. I have another contract so I wasn't too much interested in it. My neighbor was here and she asked a lot of questions.
Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$29
Response from One Hour Heating & Air Conditioning
Thank you for sharing your review. I am sorry that we could not access the furnace, but please let us know if this situation would ever change and we would be happy to help. We do admit that we are pretty excited about our protection plans, but we certainly understand if you decide that they are not a fit for you. Thank you for allowing us to serve you and for your business.
Joel F.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from One Hour Heating & Air Conditioning
Thank you for sharing your review!
Noreen S.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from One Hour Heating & Air Conditioning
Thank you for sharing your review!
Kathy P.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Great!
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from One Hour Heating & Air Conditioning
Thank you! We are happy that we could be of service to you!
Gregory S.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Had the HVAC inspection done. They did find a crack causing some moisture issues in my furnace. I also opted for some additional upselling.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Response from One Hour Heating & Air Conditioning
Thank you for sharing your review. We are happy that we could be of service to you.
Kathleen D.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The technician inspected my gas furnace explaining how it works and what to do in emergency situations. Since I am new to natural gas heat, I was glad to have all my questions answered.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from One Hour Heating & Air Conditioning
Thank you for sharing you feedback with us. I'm glad that our technician could walk you through your questions. Thank you for allowing us to serve you.
paul M.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from One Hour Heating & Air Conditioning
Thank you for sharing your review and for your business. We appreciate it.
Charles M.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
Great technician!
Description of Work: Inspect AC system
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from One Hour Heating & Air Conditioning
Thank you for your compliment. We are proud of our technician and appreciate your recognition.
Amanda V.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from One Hour Heating & Air Conditioning
Thank you for your review! We appreciate your business.
Jereme S.
01/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$50
Response from One Hour Heating & Air Conditioning
Thank you for your review and for your business.
amal E.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from One Hour Heating & Air Conditioning
Thank you for sharing your feedback.
Clint W.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from One Hour Heating & Air Conditioning
Thank you very much for your review.
Kevin H.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
OH-Audio Missing.
Description of Work: OH-Audio Missing.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from One Hour Heating & Air Conditioning
Thank you for your review and for trusting us with your business.
susan S.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
2.0
Response from One Hour Heating & Air Conditioning
Thank you for your review.
Anurag W.
01/2015
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: After purchasing and inspection plan for our AC unit for 120, technician demanded 500 dollars and told my son that 120 price tag was just to get to our home from their office which is obviously less than 5 miles. Total inspection time was about 15-20 minutes for a price tag of $500.00 for diagnostic service.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$2,500
Response from One Hour Heating & Air Conditioning
Thank you for sharing your feedback with us. I am sorry that it appears you were dissatisfied with our services and would like to specifically address these concerns. After initially purchasing a $49 A/C tune-up through the Big Deal, we began our correspondence on August 11, 2014. We started arranging a maintenance appointment for you, but quickly learned that your unit was not in good working order. We discussed over the phone and I followed up with an email to detail that your unit was actually in need of a service call first to see why it wasn’t working properly; and we were able to get out to you on the same day. Our service call fee ($119 in this case) provided a professional technician to your door in a fully stocked truck and full uniform. As I mentioned in the email, he would arrive, introduce himself, and assess the unit. Once he had made his determinations, he would sit down with you to discuss the findings. All of our pricing is presented upfront, so that you can make the decision as to what path you would like to follow. When our technician arrived at your home, he found several major concerns with the unit. The indoor coil was frozen (which is why it wasn’t cooling well). Upon finding this condition, the technician presented you with pricing to de-ice the coil ($202) and to perform a leak search ($202) to determine why the coil was frozen in the first place. It is our policy to present this pricing upfront for your authorization. If this was not the case, please let us know and we will address this concern. After de-icing the coil, he performed a leak search on the unit and located leaks on both service valves as well as the coil itself. Unfortunately, a coil was not available at that immediate time so we rescheduled a few days later when the part would be in. Upon receiving the part, we returned to the home to replace the coil, the service valves, and to completely recharge the system with refrigerant ($1511). (Total bill from both days, $2034) As I mentioned above, our policy is to present all of our pricing upfront for your agreement before moving forward. This started with our phone call when you agreed to the $119 service call fee and continued as the technician had you authorize the work that he was doing. In authorizing this work, we were able to restore the cooling to your home. I am sorry if you were not satisfied with our service. We would be happy to address the specifics of this call with you at any time. Thank you for your business and please let us know if we can do anything else.
William S.
01/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from One Hour Heating & Air Conditioning
Thank you for your business and review.
susan B.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Inspected, cleaned our gas furnace; extra service for older heat exchanger.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$58.75
Response from One Hour Heating & Air Conditioning
Thank you for sharing your review and for your trust in our business.

Contact information

516 Running Pump Rd, Lancaster, PA 17601

www.onehourairlancaster.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 4:00 PM
Tuesday:
7:00 AM - 4:00 PM
Wednesday:
7:00 AM - 4:00 PM
Thursday:
7:00 AM - 4:00 PM
Friday:
7:00 AM - 4:00 PM
Saturday:
Closed

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Plumbing,
Air Duct Cleaning,
Appliance Repair,
Water Heaters

FAQ

One Hour Heating & Air Conditioning is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 4:00 PM

Tuesday: 7:00 AM - 4:00 PM

Wednesday: 7:00 AM - 4:00 PM

Thursday: 7:00 AM - 4:00 PM

Friday: 7:00 AM - 4:00 PM

Saturday: Closed

One Hour Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, One Hour Heating & Air Conditioning does not offer free project estimates.
No, One Hour Heating & Air Conditioning does not offer eco-friendly accreditations.
No, One Hour Heating & Air Conditioning does not offer a senior discount.
Yes, One Hour Heating & Air Conditioning offers emergency services.
No, One Hour Heating & Air Conditioning does not offer warranties.
One Hour Heating & Air Conditioning offers the following services: Heating & AC – Air Conditioners, Tune-Ups, Furnaces, Heat Pumps, Air Handlers, Boiler, Duct Cleaning, & Sealing, & Thermostats.

Contact information

516 Running Pump Rd, Lancaster, PA 17601

www.onehourairlancaster.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 4:00 PM
Tuesday:
7:00 AM - 4:00 PM
Wednesday:
7:00 AM - 4:00 PM
Thursday:
7:00 AM - 4:00 PM
Friday:
7:00 AM - 4:00 PM
Saturday:
Closed