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Benjamin Franklin Plumbing

Plumbing, Water Heaters, Drain Cleaning,

About us

We are family owned and operated and live right here with you ready to serve you. Our residential plumbers are properly trained, licensed and insured. We will provide you with 24 hour emergency services at no extra charge. We call it weekend, night or day, same low price you pay. And with our guarantee, you know you'll be 100% satisfied with the results. Contact us now for more information or to book a call to take care of your plumbing problems. Additional Phones - (717) 299-6155 & (717) 735-9704.

Business highlights

66 years of trusted experience
Emergency Services Offered

Services we offer

Water Heater Tune-Up, Water Conditioning, Drains, Water & Sewer Pipes, Faucets, Tubs & Showers, Garbage Disposals & Sump Pumps

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.5363 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
13%
3
8%
2
6%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
3.9
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 326-350 of 363 reviews

Harry A.
10/2014
3.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Bought the full house inspection deal but really Hired them to basically clean out my water heater...tried to sell me on other "recommended" things which totaled over $2000... backed off once I told him the reason I hired him in the first place. Nice guy. Had to call him back though due to loss of water pressure - turns out it was build up of crud in the showerhead from the water heater cleaning.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$50

Response from Benjamin Franklin Plumbing
Thank you for sharing your experience and review. While cleaning out your water heater is certainly an important part of the deal you purchased, the whole house plumbing inspection is designed to make you aware of any plumbing concerns. The plumber did indeed find several items that you should address such as corroded shut off valves, dripping faucets and water treatment to prevent future plumbing fixture breakdown. We do highly recommend that you consider these options whether it be with us or someone else to prevent future problems. An unfortunate side effect of cleaning out a water heater can be "junk" in the lines. We do apologize that this happened in your situation, but I'm glad we were able to correct the issue for you at no cost. Thank you for allowing us to serve you and if you have any questions about our recommendations, please let us know.

Deborah M.
10/2014
2.0
plumbing
  + -1 more
unknown
Description of Work: Was extremely overcharged.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$2,000

Response from Benjamin Franklin Plumbing
Thank you for sharing your feedback. I am sorry that you feel that you were overcharged and would like to address your concern. We were first called to your home on January 6, 2014, to address a clogged kitchen drain. Using your Angie’s List big deal coupon ($79 for $200), we snaked the drain line and provided you with some preventative drain cleaner. The total cost for this appointment was $352 (including the $79 paid to Angie’s List). A month later, on February 20, 2014, we were called to your home again with another kitchen drain clog. There are several options when it comes to clearing a drain line. Since the basic cable clear was not a long term solution, we recommend jetting the drain line. Jetting the drain requires a skilled plumbing engineer to operate a high-pressure water jet and navigate it down the drain. This process also includes a camera inspection of the drain line and warranty. The cost for this appointment was $1,099. I understand your concern regarding the pricing (the total of BOTH jobs being $1451, not $2000). The jetter is a professional tool that we use to guarantee you a clean drain. Think of the jetter as a scalpel in the hands of a surgeon. Care and skill needs to be used to operate the tool but the results will be quality and long-lasting. Additionally, the jetting option and pricing was presented to you upfront for your consideration and decision. We do this in effort to allow our customers the knowledge of the exact cost of the job before it is done. And after we receive approval, as in your case, we perform the work to your satisfaction. Your drain line is clear and I hope that we have clarified this concern. We would welcome any continued conversations you would like to have regarding this job. Thank you for your business.

Helen G.
10/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Benjamin Franklin Plumbing
Thank you for sharing your review.

Mary Ann C.
09/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from Benjamin Franklin Plumbing
Thank you for your review!

Dennis Y.
09/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Installed a new frost free hose bib

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Benjamin Franklin Plumbing
Thank you very much for your business and review!

delete me F.
09/2014
3.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0


Response from Benjamin Franklin Plumbing
Thank you for providing this review. I see based on your ratings that perhaps you felt that we fell short in some areas of service. Would you be willing to describe these in more detail? We would appreciate the opportunity to address any of your concerns. Thank you for your business.

Michael M.
08/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Great work. It went very well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from Benjamin Franklin Plumbing
Thank you very much for your business and review!

Jeff C.
08/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Installed water line for utility tub in basement

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$220

Response from Benjamin Franklin Plumbing
Thank you for providing this review and for your business!

rumina F.
08/2014
4.0
plumbing
  + -1 more
went well
Description of Work: fix leak in shower

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$149

Response from Benjamin Franklin Plumbing
Thank you very much for your review.

teresa D.
08/2014
4.0
plumbing
  + -1 more
unknown
Description of Work: My $79 plumbing cost me several thousand. He came in the house and immediately wanted to inspect everything in the basement. He recommended several things and I stupidly agreed. All I wanted was to have my faucet fixed. My fault. I should have stood my ground and said to the inspection and no to other things he recommended. Be warned. $79 for $200 worth of plumbing turned into a lot more. He was more a salesman than a plumber; but he did fix the faucet.

Rating CategoryRating out of 5
quality
4.0
punctuality
4.0


Response from Benjamin Franklin Plumbing
Thank you for your review and for highlighting your concerns. I am sorry that you feel this way as we want our customers to embrace any of the work we have done. Any recommendation or task that we present is for a reason. Typically, it will either to prevent some type of pain (leak, expense) down the road, or to improve your quality of life right now. Any of these recommendations always are presented as a "your choice" decision and we try to make sure that both the plumber and the homeowner are on the same page. I apologize if there was any misunderstanding but hope that you are enjoying the benefits of your decision. Among several repairs that our plumber performed, you had a whole-home carbon filter installed in your house. I hope you have been enjoying the better quality water and would welcome your discussion if you are not satisfied. Again, thank you for your business although I am sorry that you seem dissatisfied. Please let us know if we can do anything to remedy your feelings.

Jim B.
07/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Benjamin Franklin Plumbing did an excellent job, very professional, courteous and on time. I thought a little expensive, but haven't had plumbing work done in quite awhile.

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Benjamin Franklin Plumbing
Thank you very much for your review and feedback! We appreciate your business!

Linda C.
07/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: I used this deal to replace outside faucet that was dripping. BENJAMIN FRANKLIN PLUMBING responded quickly and the date was set. The plumber arrived on time and was very efficient. The work was completed to my satisfaction and I would use the company again for future plumbing needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Benjamin Franklin Plumbing
Thank you very much for your review. I'm happy that we satisfied your expectations and that you were pleased with our work. We appreciate you sharing your story and thank you for your business!

Steve G.
06/2014
4.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Repair Water heater- which lead to a replacement water heater (necessary) |original was well over 20 years old |went well

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Benjamin Franklin Plumbing
Thank you very much for your review. I'm glad that we could be of service with your water heater. We appreciate your business!

Donald D.
06/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$49

Response from Benjamin Franklin Plumbing
Thank you for sharing your review and for your business!

David W.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Re installed garbage disposal

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Benjamin Franklin Plumbing
Thank you for your business and for providing this review! We appreciate it!

Cerasela H.
06/2014
4.0
plumbing
  + -1 more
unknown
Description of Work: Price too high.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Response from Benjamin Franklin Plumbing
Thank you for your review. I'm sorry that you felt our prices were too high. Please let us know if there is a specific item you would like to address or if we can answer any questions you might have.

James T.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: The serviceman replaced two leaky faucets and fixed a third. He was here when he said he would come, was very professional, and was very clean in his work. He answered all my questions courteously, and was able to work with the plumbing fixtures I provided him.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Benjamin Franklin Plumbing
Thank you so much for sharing your experience. I'm happy we could help! Thank you for your business!

Terri C.
06/2014
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: Helped fix a drain and provided products to keep drain flowing. Very helpful, professional and nice. Went the extra mile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Benjamin Franklin Plumbing
Thank you for sharing! We are proud of our plumbers and their willingness to serve. Thank you for allowing us this opportunity.

CLAIR C.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: PRICE TO HIGH

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$391

Response from Benjamin Franklin Plumbing
Thank you for your review. I'm sorry that you felt that our pricing was too high. We would welcome the opportunity to discuss this with you. Please let us know if you have any questions.

Ted L.
05/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Benjamin Franklin Plumbing
Thank you for your review and for your business!

Estellena C.
05/2014
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Ed was timely & professional. He didn't force any services on us. He explained to me why I had a leak in my laundry room. He let me know that the water heater might have to changed. I was very satisfied w/his visit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from Benjamin Franklin Plumbing
Thank you for your review and compliments. We are always excited to hear of satisfied customers and I'm glad that Ed could take care of you. Thank you for allowing us to serve you.

Brian R.
05/2014
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Originally purchased the $49 deal for a comprehensive plumbing inspection and water-heater flush. Technicians were prompt, courteous, a very professional. Offered recommended fixes/upgrades and provided 3 separate recommendation scenarios. Replaced washing machine hoses, added water pressure regulator, and fixed issue with both toilets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Response from Benjamin Franklin Plumbing
Thank you very much for your review and compliments. I'm glad that our technicians were able to demonstrate clear communication and professionalism to you in helping you accomplish your needs. Thank you for allowing us to serve you.

Anthony S.
05/2014
4.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Repaired an igniter switch and sensor for our gas water heater which temporally fixed the hot water issue for approximately two weeks until no hot water again. They came back to our home and determined the the bottom of the water heater was leaking which was the source of the issue so the tank needed to be replaced. Had I known the entire tank needed replaced the first time I would've made other arrangements for a more affordable tank and labor costs to install. To their credit they credited the cost of the igniter switch and sensor towards the new heater but all in all $1800 on a new water heater is not competitive pricing.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

$1,800

Response from Benjamin Franklin Plumbing
Thank you for your review and for detailing your experience. I am sorry to hear that you were not satisfied with our service. I was able to review the history of this job and noted that on the original visit, the tank was not leaking. The ignitor had failed and since the water heater was 9 years old, the technician provided repair and replacement options. At the time, you chose to repair and unfortunately, the tank began leaking shortly thereafter. On our return to the home, we located the leak and presented the option to replace. It is our practice to receive the approval of the customer before proceeding with any work or replacement. If this did not happen, please let me know and we will address it immediately. We strive to make each of our customers aware of their options and pricing upfront before any work begins so that we are all on the same page. If there was something that we could have communicated more clearly, please let us know. Thank you again for your business.

Pat F.
05/2014
4.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$700

Response from Benjamin Franklin Plumbing
Thank you for your review and business!

Theodore M.
04/2014
4.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: ck'd plumbing and drained WH OK

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$50

Response from Benjamin Franklin Plumbing
Thank you for your feedback!

Contact information

518 Running Pump Rd , Lancaster, PA 17601

www.benfranklinplumbinglancaster.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Wells and Pumps,
Drain Pipe Installation,
Water Filtration and Softening,
Sewer Cleaning,
Electrical,
Natural Gas Lines,
Heating and Air Conditioning

FAQ

Benjamin Franklin Plumbing is currently rated 4.5 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

Benjamin Franklin Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Benjamin Franklin Plumbing does not offer free project estimates.
No, Benjamin Franklin Plumbing does not offer eco-friendly accreditations.
No, Benjamin Franklin Plumbing does not offer a senior discount.
Yes, Benjamin Franklin Plumbing offers emergency services.
No, Benjamin Franklin Plumbing does not offer warranties.
Benjamin Franklin Plumbing offers the following services: Water Heater Tune-Up, Water Conditioning, Drains, Water & Sewer Pipes, Faucets, Tubs & Showers, Garbage Disposals & Sump Pumps

Contact information

518 Running Pump Rd , Lancaster, PA 17601

www.benfranklinplumbinglancaster.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM