R&D Heating, Cooling & Electric

Jeffrey, the service representative, spent considerable time checking the entire heating system and cleaning components where necessary. He then reviewed his findings and let me know that one part should be replaced but this part may be covered under the system warranty. He made extensive electronic notes and the general manager gave me a call back shortly after Jeffrey left to say that the part is in fact covered under warranty and this has been ordered and will be installed as soon as it comes in. My wife and I have had an excellent experience with R&D including the initial installation.

Everything was well done and very professional.

Good communication; no complaints by tenants, work has held up and as I recall, the price was fair, it was over two years ago. Their follow-up communication is very active. I will hire them again, have already spoken to someone about a scheduling furnace winter PM in October.

Great. She found the problem and fixed it.

I have not used them in awhile; they're actually coming tomorrow to do some work. They charge way too much for their parts. It took an hour to complete the service. The workers are okay.

Horrendous, we were cheated, lied to, and I'm sure they will rebuff my review like they do all their bad review. A dis-credit to a good industry.

I called them when heater was not working. Technician(Brandon) found that there is bird nest in the vent and he cut it open without asking me. Later he told me the bird got stuck in the motor and we have replace it. When I was feeling bad for the bird, he was smiling(not sure if he telling the true or lying). He left all the things opened and said they can fix it and will cost $1400. Just for the visit, the charged me 100(discharge fee) + 100(cutting the tube and checking) and 100( overcharge which he will return after fixing the motor). I got suspicious and called up second company and got a quote for way less than half they are charging. The Second company technician who visited was surprise to see why the tube was cut or why everything is left open. Totally unprofessional.He did not find any traces of Birds. The second company fixed my issue additionally I have pay 100 for fixing the pipe Brandon cut. I called R & D to cancel the service and asked to return my $100 they Pre-charged for the second visit. They(Ann) stopped responding to my phones. Beware of this company, they reminds me of Wellsfargo overcharge customers to reach year end goals. They try to rip you off.

Tim came out to diagnose my parent?s air conditioner that had been on the blink for 24hrs and the house was getting hot! Within minutes he found the problem and showed it to me. The capacitor and switch were badly corroded and burnt out. Within 30 minutes he had everything working again and even went the extra mile to clean the outside unit and instruct my parents in how to use their thermostat which at 80 plus years they had forgotten. Tim was very personable and took the time to make sure we understood everything. These guys are exceptional in the service they provide!

I switched to R&D this year for my annual maintenance for my Generac whole house generator. The company that had installed it was charging substantially more than R&D for the annual maintenance contract. So I shopped around and found R&D on Angies List. So far, so good. They came and did the maintenance without any issues.

It was turn key effort, from start to finish. I knew that I needed a generator, but not what kind or how big. They came out, evaluated the house and explained everything, giving me options with estimates on each one. We ran into some issues because I had been told that the house was already set up (I just bought the house) for a generator and both Chris and Chuck were great about explaining and showing me how the other guys were in error--the house was set up for a plug in generator with a manual switch and I wanted an automatic. They offered solutions, I chose the best one, and they installed it. Installation went great. I liked the guys that stopped out and Chris was there every step of the way making sure everything went smooth and I was satisfied. They were good people and treated me, my family and my home well. At the end, the electrician, Chuck, even left the old switch, explaining it was still in great shape and could be sold on eBay for a nice price.

They guy arrives on time and explains what he's working on and gives recommendations on repairs.

they gave a wonderful sales pitch. I asked, how much do you charge for service maintenance fee annually During the initial sales consultation The guy said $129 with a new filter replaced it will be $ 179.00, less than $200. They installed new heater and the heater maintanence charge on a new gas heater they charged $369. they didn't even need to do anything it's gas so there is no build up. the $369 was the last $369 they were going to get. We found another qualified heater man.

He was professional and very courteous. Extremely knowledgeable and will to share that knowledge. First rate.

Actually they weren't able to do anything. I was getting a new system put in and they had put it in wrong. They had told me that the right people to get in contact with and the guy had to go back and get the things to put it in right. They didn't do any work but they did point me in the right direction to make sure the work got done correctly. The system was frozen over and they told me to turn the air condition system off and let it defrost. They also told me to get an inspection to make sure the system was put in right.

I love R&D. They are there when you need them. I have been using them for years for preventative maintenance and they are there on time, bring everything they need, and do not try to sell you on something you do not need. My system had leaked all the freon earlier in the season and they were there the same day, even though their schedule was packed with all the calls from the high temps. About a month later, we had another problem and they came out and fixed it free of charge because they should have caught it on the previous visit. I cannot say enough good things about them. It is a tremendous peace of mind to know that all I have to do is call and, because I am an ongoing customer, they make time in their schedule to get there fast. Can't ask for more!

I purchased a big deal for this service. The estimate they gave us was twice what we ended up paying to get the same work done.

While it seemed like a good deal to save approximaley a hundred dollars on the basic annual service, and generally the adminstrative staff and the (young) technician conducted themsleves professionally, the actual quality of the service was very poor. Afterwards, the furnance stopped working and upon inpecting it I noticed an unusual amount of black soot all over from the furnance. For the required emergency service call, I ended up having to use my normal oil company serive provider, and the (older) technician actually showed me that the boiler was not properly cleaned out of nor the nozzles set properly for the burner unit type. Hard lesson learned to save a hundred dollars.

they have missed my appointment twice.

very professional and helpful. did a good job and would use in the future.

I purchased a Bryant Evolution system from R&D in November 2011, and posted a positive review about that experience on January 19, 2012. Following that review, and during the first cooling season, it was determined that an airflow related adjustment was required (no charge). Otherwise, the period since then was pleasantly uneventful. Until this year, that is, when the system required attention. This review is of my more recent experience with the company. In January, the severe cold caused my condensate drain line to freeze. Which subsequently caused my furnace to stop functioning. I think I called R&D around noon and they had a tech at my home by evening. Which I considered to be an impressive response given the weather conditions and demands on their time. The tech installed a temporary work-around which made the furnace functional, and came back after the line had thawed to restore the system to its normal configuration. Shortly after that episode, an obscure intermittent problem materialized. The symptoms and conditions which surrounded it made it more difficult to diagnose. It would be difficult to explain the situation without a lengthy technical description, so I'll simply proceed to the important part: R&D worked through the problem over several visits, successfully resolved the problem, and given the context I think that was good work. Lastly, we wanted to address the problem of condensate line freezing. The work proposed was straight-forward, but in my case this involved approvals from several other parties. Which created additional work, and ended up causing delays and rescheduling. However, these were taken in stride and I'm pleased to report that the work in question was recently completed to my satisfaction. By, I might add, a tech who offered to walk some distance to my home after we learned that paving work would block vehicle access on that day. Some of the work described above involved no charges to me. The bills I have received were very reasonable. The furnace proper required no repairs, and currently everything seems to be working well. I liked the technical guys (Marty, Bob, Scott) and found them to be knowledgeable and productive. Ann Bush, the GM, was my primary contact throughout the process. I thought she did a remarkable job handling things on their end and she was pleasant to work with. Although it was a year during which my system had problems, I actually feel better about R&D than I did before. For I've now seen that they promptly respond to emergency calls, are able to work through complicated problems, and stand by their work.

Made countless visits to adjust furnace before utility finalize fixed a problem with the natural gas supply. I was very impressed with there follow-up. Once the gas supply was stabilized, everything has worked perfectly.

Decent service company. Fair and honest. Just not a good for us. The main issue was that every tech seem to know something different and problems were never solved 100%

It took R&D two months to fix my heat pump and much of the delay was the fault of their General Manager (GM), Ann Bush. November, 2013, I called and explained my problem and a tech came out 12/3/2013 and for $99, I was told that I needed a new filter. After the New Year, I realized my heat was constantly on and the heat pump fan was not operational. The backup coils were providing the heat. I called again and set up and appointment. I also bought a Preventative Maintenance Plan for $160 and took the check to their office (not at lunchtime as requested). At that time, I was told by the GM, Ann, that the problem was with my thermostat and that she would refund my $99. A different tech came, replaced the thermostat for $195 and the next day, the aux heat was back on (temps in the 50’s outside.) I called back and was told Ann would have to talk to me. I left a message and did not get a call back. Ann emailed me the next day that the woman I spoke with was not in the day before. What? After I told her that I did call and leave a message, Ann said she was on a “long distance call” and could not call me back. Ann “diagnosed” it again telling me that the return was too close to the thermostat. That did not make any sense. Nor did it make sense that she was attempting to diagnose the problem when she was not trained to do so. Two technicians came and found that there was a problem with the sensor board. Finally – a diagnosis from a trained professional!! My old thermostat was replaced and later, Ann left a voice mail message that she put my check for $195 in the mail, that she would order the parts the next day, and call me early the next week. She also said that rather than refunding my $99, she would put that towards the labor of installing the sensor board. No check appeared and no call. I had to follow up again on the check and it had not been put in the mail when she said and then she asked if I wanted them to install the parts! Several emails (and days) later, I had my appointment. Meanwhile, my electric bills have been obscene due to the electric coils running almost nonstop (only turning off when I manually turned the heat off.) My frustration at her incompetence had me forwarding Ann's emails to the owner, Marty Drumheller, for him to see the lack of professionalism. I have yet to receive a reply from Mr. Drumheller. [As of a later date, I did receive a reply. He terminated us as customers.] I finally got my system fixed [but only for five days then it stopped working again] and the technican, Bobby, was professional, friendly, and knowledgeable. The technicians are great, but Ann and Marty make selecting R&D Heating & Cooling a big drawback. When our Preventative Maintenance Plan is up, we will be switching to another company. [We don't have that option as the owner terminated our contract but refuses to refund the $160 for the plan even though Ann said the contract was through January 2015.] Addendum: I went through Angieslist.com's Complaint Resolution Process with the owner refusing to reimburse me the funds as the GM had promised. It is listed as "stalemate", however, I lost the money I was promised to be refunded by R&D Heating & Cooling, my system is still broken, and my electric bills are obscene since we have to run off the auxiliary coils. That, to me, is not a stalemate. I changed my overall rating from a "C" to an "F".

I have not had the work done yet. But once I am ready I will be using R&D

R&D were wonderful!!! They were very professional and courteous. I will use them again and would recommend them to anyone.