Natural Beauty Lawn Care

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unknown

The aeration went well. Good job. Am hiring again for landscape work.

I purchased the BIG DEAL over the weekend, and on Monday Pete called and left a voice mail asking me to call to set up a time to have the aeration and overseeding done. I was having some problems with my phone and didn't retrieve the message until the end of the week. When I called Pete's cell number back, he was not in the office and said he would get back to me with a date for the service in the next day or so after he got back and checked the schedule. I told him at that time that I thought my property was more than the 4, 000 square feet and that I may not want to pay extra to do the very back of the property because there was poison ivy there anyway. One day the following week I heard a motor of some kind and looked out the window to see someone in my back yard with a machine going across the lawn. When I looked out front I saw another man going across the front lawn. It was obvious who they were but I had had no idea they were coming that day and quickly ran out to tell the guy in the back where a patch of poison ivy was so he could avoid it, and I quickly moved some lawn furniture out of the way. They were quick and efficient. A woman from the office called later that week to ask if I was satisfied with the service. I reflected the communication mix-up by giving a "C" for professionalism. Really they all seemed very professional. They fact that they came without notice was fine since I was home to move the furniture, and they did not charge me for the extra footage that was done. Fortunately, I had just mowed the lawn about 2 days earlier which Pete said should be done before they came. If I hadn't been home my elderly mother would have been freaked out by people doing things to the property. Maybe if I had gotten back to Pete soon after he first called, the mix-up wouldn't have occured. I would certainly consider using them again.

They did a great job with the right equipment quickly. Very professional and will use again in the spring.

One thing that really stood out as far as educating or finding the problem that the current service provider is trying to avoid but not being able to avoid.

Called within 15 minutes of buying the deal & booked the appointment for within a week. Performed service as described, called afterward to follow-up and sent a thank you card with coupon for $25 off the next service.

Extremely professional from start to finish. Even came back to do a spot they could not do the first time. The areas are growing well and look beautiful. The only issue we had was that our hose was damaged. The owner apologized and delivered a new one!

We purchased a $75 lawn core aeration and overseeding special (for up to 4,000 square feet) through Angie's List. Natural Beauty came out a few days later and performed the aeration and overseeding. We were charged an additional $20 for having over 4,000 square feet. Later that week, they called us to make sure everything was ok and sent an email with a watering schedule. I followed the schedule and the lawn looks great.

I had bought a "Big Deal from Angies List for lawn aeration and overseeding from Natural Beauty Lawn & Landscaping. After notshowing up for two appointments Peter did appoogize and then the third time made it and did a nice job. I think they may have been overwhelmed with appointments from the big deal so I am willing to give them the benefit of the doubt. Overall a good service at a great price.

Natural Beauty was very responsive, kept me in the loop on what they were going to do and when they'd do it. Said they'd be sure to let me know if my lawn exceeded the scope of the promo for aeration and over-seeding (turned out my lawn was just fine). I had forgotten to mention to them that the lawn space outside of my fence is also my property so I was concerned it wouldn't get done, but they took care of it all without me having to say a word. It is nice to be able to rely on companies to do a good job for the sake of doing a good job and not just because they know you're watching for something. Their follow-up was great too! They really went above and beyond. Within a day or two I had an email with some post-aeration tips to maximize what was done (like watering if it didn't rain) and within a few more days I had a very nice (HAND WRITTEN) "Thank you" card with a coupon for next time. Would absolutely use them again.

The service was excellent and they arrived on time and perform atleast two follow-up contacts to insure I was satisfied with the service and the results.

Prompt scheduling and delivery of service, and followup a week later.

So overall, they have some front office issues, but they did try to compensate by doing more than was promised. My impression is that they mean well. If the lawn looks better next spring I would consider using them again.

Efficient and punctual. Were there when they said they'd show and did the job as expected.

Purchased a $75 deal on aeration and overseed. Scheduled the service for a Sunday, but they showed up a day early without first calling. This was an issue because Saturday we were going to mow the lawn and prepare for their arrival since you don't want to mow for several weeks after the overseed. I declined the service since the lawn was too long and they came back on Sunday. It is hard to rate the quality of a job like this. We were not home when they came back. Cores were clearly removed and seed was spread. not sure if they were careful NOT to get grass seed in my flower beds. That will become more obvious over time. Also, received a call to set up the service when I had already called to set it up and it was already scheduled...but I think they were just calling everyone from Angie's list not realizing I had already set the appointment.

I called, they returned my call the next day, we scheduled it , they came as scheduled. Did a nice job. I would use them again.

Great voucher deal for lawn aeration and over-seeding. Pete was very polite, knowledgeable and professional. There was a minor mix up over appointment time but he came as soon as I called to check. Voucher was for 4,000 ft and our lawn was slightly bigger but he did the whole lot for a very reasonable extra charge. Job took about 1hr 30 min and Pete and his colleague did a great job of it and offered advice and answered any questions I had. They also cleaned up the driveway after them. The lawn is looking much better already and I can see new growth coming through and hope to see the full benefit by next spring! I also got a follow up e-mail with watering instructions and a 'quality of service' call asking if I was happy with the service. Well impressed and I would definitely use them again and recommend to family and friends. Great job and great offer price :)

Courteous and professional with quality work

This was a special deal through Angie's List for aeration and over seeding. The contractor arrived earlier than our agreed time (which worked out for me, but might not for others). He was polite and professional. They completed the job quickly and efficiently and were gone. I did ask for an estimate on a hardscaping project (a flagstone front walk), but have not heard back.

Company was supposed to come and give me an estimate on bush replacement. Never showed up, never called. After 35 minutes of waiting for him to show up, I called and got an answering machine. This is inexcusable. My estimate was this was about a $10,000 project. Don't waste your time on this jerk.

Pete was very nice, polite, and professional. They worked very quickly to aerate and seed my lawn for me. Pete was also very knowledgeable, able to answer all of my lawn questions. I definitely recommend Natural Beauty Lawn & Landscaping and intend to use them again.

These guys are definately some of the best. They are professional, clean, thorough, and get done exactly what you would hope would be done! These guys are a one stop shop! Will definately be using in the future!

During the summer, when it gets hot and the lawn doesn't grow, they don't come and they don't charge since there is no need to cut the grass, which is great.

They are excellent and very conscientious.