Natural Beauty Lawn Care

We had a very difficult time contacting them both to set up the initial work and subsequently. They did an excellent job with the spring clean up and mulching once they showed up. Unfortunately, they failed to complete the pre-paid agreement which included 5 applications of fertilizer over the summer and a second application of weed control. We tried to contact them about these last parts of the agreement, both by phone and by email, but did not receive any replies for a number of weeks. We just recently received a reply email from the owner who apologized for the delay and the oversight in their failure to complete the agreement. He explained that there was an internal mistake that resulted in our property being overlooked. He has offered to refund our money for the fertizing and to come personally to do the final weed control application. When they do the work, they are professional, hardworking, responsive to owner requests, and do an excellent job. We don't think we would use them again though because of the difficulty in communicating with them. We believe it is important that a company have someone responsible for providing prompt replies to communications from customers. We therefore have not given them the highest ratings other than for the quality of the work, which as I said before was excellent and they were reasonably priced for the agreed upon services.

He initially came out to review the job. Advised he would schedule us in the next few weeks. We communicated back and forth and he came one Saturday afternoon and completed the job.

I purchased this deal (Landscape-839310-1) 5 days ago and I am yet to hear back from them. I had sent 3 messages, 2 phone calls and voicemails and guess what, absolutely no response from them. I WANT MY MONEY BACK!! A company that is this irresponsible to customers? unheard of.

The price is very reasonable. They come do their work and leave. They are efficient, clean up afterwards, and take the leaf blower and clean all clippings. They do a good job.

They did a very good job and were reliable.

They were very good! They were professional and on time. They offered the service that I thought they were going to offer. Everything was very good!

Great job. Very punctual and efficient.

The service went very well. They were very nice and professional. The big deal was for $279, but I asked them to do some things, and we paid them accordingly. We were very happy with their work. This was the first time we used this company. I would highly recommend them to somebody else. The price was comparable.

The sod work was great - it looks good. The sod ended up being a little more than he expected, but gave us a great deal on it. Their weekly service is on-time and they are very responsive to our needs.

fine. some dropped balls on ambiguity of directions for us for action after the work was done, but mostly a good experience.

Came and cut lawn once. I had asked for a proposal to weed and mulch the back yard, never received a response. They didn't seem very interested in coming to Newtown Grant....

All the bushes were removed and the ground was leveled

Worst communication experience on Angie's List to date. After multiple attempts to redeem my coupon, the vendor finally responded after which it took another month for a site visit to verify a quote. After more than a week, I contacted them again & was notified they could not find the quote. After even more days passed and multiple attempts by myself to contact, they finally sent the quote. After accepting the quote, I had to contact them again to schedule the work (6/22). The date came and went without the service being provided or any contact about rescheduling (update, the work was completed on 6/24). We waited THREE MONTHS after I purchased the deal during which I could have completed the work myself or engaged someone else.

They came by and gave an estimate. The work that they said we needed done on top of the big deal we purchased made the overall cost too high. I felt like they were using this big deal to upsell me.

Stump grinding went very well but the weather turned bad and the tilling was delayed a couple weeks. Overall, things went well and I'm pleased with the results.

It was an Angie's List Big Deal that I purchased. They were supposed to come out the weekend of the hurricane but they didn't. They came out about 3 weeks later because there was a lot of damage done in the surrounding areas and that's totally understandable but they didn't do everything I asked them to do and it was 8 hours for the work out of them. Maybe because it did have a lot but there were some things that I wanted to get done that didn't get done. When the guy came out, I told him exactly what I wanted done and I asked if I needed to be here because I work really weird hours and he said I don't need to be here, they'll just come out and do it so I explained to the owner what I wanted to have done. When I came home 3 days later, they had been here but everything wasn't done. They were supposed to do some leaves but they didn't and they were supposed to edge. If I would have gotten the full 8 hours, I would have been happy but I don't think they were here for more than 2 hours. They didn't provide me my 8 hours, they could have come back and worked for more hours since I paid for 8 hours. The quality was great, what they did was perfect, it was just that they didn't follow directions. When I finally did connect with the representative, he was very professional, that wasn't an issue at all.

The workers arrived, did the work, cleaned up after themselves.

Great job! Their equipment takes stump 12" below grade.

Did not come when scheduled. Woudld not show up unless threatened. Did not cut those areas that were scheduled to be cut. And did not show up for the second of four visits. I am asking for a refund.

Pete came out for the initial walkthrough of the property. He mentioned that my yard wasn't in "bad" shape and that they should have no problem getting to all of the areas that required clean-up. However, he did mention that the amount of work completed could vary depending on the number of workers that were sent out that day. We also discussed mulching the beds and along the driveway. I agreed to purchase the mulch and have the guys do it while they were here. There had been some bad weather on the days leading up to my scheduled appointment, so only 2 workers were sent out. Unfortunately, they weren't able to get to some of the areas discussed while Pete was here, and the only work done in the backyard was a trim of the butterfly bush. I thought at the very least they would have mulched the flower bed by the backdoor since it was clearly in need. I'm pretty sure that when the workers left my home, they still had mulch in the back of the truck. I'm a little upset that I'm now out buying more mulch to do the flower bed by the patio. It may have just been a mis-communication. The workers were not sure if they were doing anything in the backyard, and they also edged an area on my neighbors side of the driveway that doesn't belong to me. In doing that, they accidentally weed-whacked her wisteria plant. I called Pete who was very apologetic and resolved the issue the very next day by purchasing a new plant and having his worker come out and plant it for my neighbor. Overall I'm satisfied with the job, and happy that Pete was very responsive to the issue with my neighbor. But I may not purchase another deal next time with a set time on it to make sure that all of the work gets completed.

Fine. Pete was very nice but he sent us link to product we expected to receive then he installed something different.

Pete showed up in the rain to perform the work and did a great job. He even removed a exposed root for me.

It went terrible. The weren't responsive to my email two times. They made an lousy excuse as to why they thought I should have called them. The worst part is that this was an Angie's List coupon and I thought they would have vetted the companies that they allow offer coupons. They came to my home after I finally called them and then they said I was scheduled after I agreed to an online contract about what was to be done. Then they never came to do the work they agreed to do.

They came when they said they would and they did a good job. I was pleased with their work. A lot of the weeds are gone since them coming to spray.

It was ok, there was some scheduling issues. They did most of the work, they did not have time to finish the one thing I wanted to do. The things they did were pretty good. He said my area was too big so I had to pay extra for more mulch. They took off an amount for the work they did not complete and a few weeks later they sent me a bill with that on there. I called them and they fixed that.