Shamrock Chimney

They have terrible customer service. Promised service and cancelled 4 times last minute. Service people were not very knowledgeable in their jobs. They also were trying to tell us that we needed a new chimney liner when it fact is was brand new. I would never recommend this company to anyone. Awful experience.

Very friendly, arrived close to on time, did the job and left.

I kept being put off a number of times -- must be a busy time of year--The assessment was spot on and very helpful but could not connect to get it completed,,,may try again in the future. Thanks for recommending this company.

We requested a free estimate. Cory provided a detailed explanation of the work to be done (with photos) and the price. He let us know they could do the job on the spot, contact them later or not at all. We opted to have the job completed immediately at what we thought was a reasonable cost. That consisted of a new damper, repairing a cracked crown, replacing some missing bricks and flashing. The work was complete within a couple of hours and we are satisfied with the results.

They came and cleaned but never told me how dirty my chimney was. Would of been nice to know what they found cleaning. Also they tried to sell me a insert liner I asked for a breakdown of the parts list and labor and all I got was a total price which I did not like.

Beware of Shamrock doing work for you. Get a second opinion. They installed a new liner in my chimney that didnt need to be replaced, and charged me $3,900!

BEWARE AND STAY AWAY!!!!! First, they did not show to the first appointment. We had to call multiple times to find out that they could not make it. They finally show up and when it comes to pellet stove inserts they did not seem to know much about them. They wanted to charge $2,300 just to install the liner. They told me ( both field guys and office) that they did not do the hook up and plugging in. That they did not install the frame around the stove. You know, THE ONE THAT KEEPS THE COLD AIR OUT. So after telling them, that I was not writing them A check and that they can feel free to remove the liner that I didn t care. is when they felt that they can do me a favor and get plug it in . PLEASE stay away from them. They are scammers. I am out of $2,100 ( which I agreed to pay, since I thought they know what they were doing), and an insert that will not turn on. I will Be adding a complaint to BBB. Specially for taking advantage of a Navy Vet Family.

Hired Shamrock to install chimney liner, chimney repair, and attach existing wood stove. 4+ weeks later wood stove not hooked up. Call every day and am told someone would call back- they never do. Paid in full at the time of initial work.

The crew came on time, assessed my chimney situation and found time that day to repoin/mortar most of the bricks, install cap and stainless steel liner. Joe M, a Marine Veteran, was very courteous and personable throughout our interactions and showed me photos of work before and after the project.. I would recommend the Shamrock again.

Would not recommend, workmanship was hurriedly and just passable grade.

Just moved to CT from NYC, bought a house, contacted Shamrock to sweep my chimney, they set at appointment for this past Wednesday 9-12, waited, they didn?t show up nor called, I called them they gave me some excuse about bad weather and they had to pull their techs off the road; I bought their story, rescheduled for today at same time 9-12, same situation, I called them at 10:45 to ask if they are coming, the Customer Service rep told me she gonna check with the dispatch and call me back. She didn't care to call back. I called at 12:30, rep again said oh everyone is busy and they don't have a tech available if I want to reschedule for next Tuesday or another day at a reduced cost. I'm like hold on, you've had me waiting for over a week and you don't have the common courtesy to just call and say you can't do the job. That's all just say you can't do it. She keep insisting that I reschedule, she wants a second chance, I?m like this is the second chance. It's fine I will just find someone else, she said she gonna call be back in a few mins to tell me if they can make it it?s now 2:25pm, no call. I refuse to believe that this is how the service is in CT. This is terrible customer service, terrible business model and no care for your craft our customers. I would never recommend to anyone, it?s sad that this type of service exists, I couldn?t even be mad, I just felt disappointed that a company can't just say they can't do the job, find someone else, instead of holding customers hostage with false hope that you can carry out a job. But, I will contact other companies to get this simple job done. This is just a shame.

Professional! Best in the business! They care about doing quality work!

Ia m very happy about their job well done. They completed in one day.

arrived on time did a good job I would use again

They were a professional, no nonsense, get the job done crew. Good guys to work with.

Very informative and helpful!

We scheduled an appointment between 9am and 2 pm. I confirmed it and drove 2 hours to meet them and at 2:10pm they called to cancel. Impossible to reach a live person. They promised to come but again failed to make the appointment and we wasted a day. They finally came and did the work but did not do what they were supposed to do. They took off a part of our chimney and did not put it back. We called, they did not call back, we are stopping payment and DO NOT RECOMMEND THIS COMPANY.

They're so professional and unique will always recommend them to anyone

Pleasant, professional and outstanding. New their business

Appear to have some scammers working here, who tried to convince me to have them perform unnecessary work that was not what I had them come out for in the first place. I suppose reasonable people can differ about the need for a chimney liner (though just see google to find out how common this scam is). What struck me most, however, is that I have never before had someone spend so long trying to convince me that I should not get a second quote for work that was not what I had them come out for, was not necessary, and that they wanted thousands of dollars for. Do not plan on getting a simple chimney sweep without a very hard sales pitch from these folks.

Easy to access various contractors, help line, anytime. They care about you; amazing

Brutal, avoid and don t even think about hiring them! Worse customer service I ve ever had to deal with, office people seem annoyed if you give them a call and show no concern what so ever what you want to talk to them about. Hired them to do a chimney cleaning, one of the workers broke the damper handle while doing the cleaning. Left voicemail, gave them a call about it several times during the almost two months after the incident and I ve yet to get the call back from the management that I ve been promised for 20+ times. Allen who was one of the workers left me feeling like I lied about the whole thing for then telling me he ll come and fix it, management just has to call me back to schedule it all. As previously stated, almost two months later, management seem to be lost the phone because I m still waiting for the call back!!!! Save your money and hire someone else!

Be ready to spend more than what you discuss with them over the phone when they show up.