JOHN CIPOLLONE INC

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The company is professional. The office called earlier to confirm my appointment and the technician called me to let me know he was on his way. I was very happy with the quality of service they provided.

The service team completed all necessary work as described, reviewing needs as they worked and completing all work efficiently. We were surprised more wasn't needed though more could be done to repair work done by the original, less competent, installer.

I called John Cipolone on two separate occasions for an estimate to install a new gas fired boiler. Each time I called, a nice lady assured me someone would return my call. I never heard from anyone.

THE MAIN WORK WAS PERFORMED BY FOUR MEN. THEY WERE ON TIME, AND GENERALLY KEPT THE WORK AREA CLEAN, USING TARPS TO PROTECT FOOTPATHS THROUGH THE HOUSE AND SWEEPING UP AFTER THEY WERE FINISHED. THE WORK TOOK THE ESTIMATED TIME -- ONE FULL DAY PLUS A COUPLE OF HOURS THE NEXT DAY. THE EFFICIENCY OF THE NEW FURNACE WAS CONFIRMED BY A TEST. THE A/C WAS RUN TO CHECK THAT IT WORKED. SUBSEQUENTLY, THE COMPANY RETURNED TO ADJUST A LOUD BLOWER TO A SLOWER, QUIETER SETTING. ALL OF THE OFFICE EMPLOYEES I SPOKE WITH WERE FRIENDLY, PROFESSIONAL AND RESPONSIVE. THE COMPANY OFFERED FREE ANNUAL MAINTENANCE FOR THE FIRST TWO YEARS IF I PURCHASE MY HEATING OIL THROUGH THEM. THE PRICE OF THE JOB WAS THE LOWEST OF THREE BIDS I RECEIVED. IT SEEMS HIGH IN ABSOLUTE TERMS PROBABLY BECAUSE THE COMPANY OPERATES IN A HIGH COST-OF-LIVING AREA.

THE COMPANY WAS PROFESSIONAL AND REASONABLY PRICED. FROM THE SALES PERSON COMING TO MY HOME TO PROVIDE A QUOTATION TO WORKING WITH THEM TO SCHEDULE A TIME FOR INSTALLATION AND DELIVERY. THIS COMPANY WAS VERY RESPONSIVE TO MY NEEDS. VERY INFORMATIVE AND I DID NOT FEEL LIKE THEY FORCED ME INTO ANY DECISIONS. I ACTUALLY PRICED 5 DIFFERENT COMPANIES AND THIS ORGANIZATION WON OUT DUE TO PRICE AND SERVICES THEY WERE GOING TO PROVIDE DURING INSTALLATION THAT NOT ALL VENDORS WERE WILLING TO DO. A VERY GOOD EXPERIENCE AND POSITIVE RESULTS FOR A MAJOR PURCHASE.