Comfort Basement

Jesse quoted me a price that was much more competitive than other highly rated providers on Angie's List. I had a quote of 850 and 650 (that I got down to 550). Either way Jesse was helpful over the phone and had the best price so I went with him. He gave me a window on Monday morning when he would show up and he showed up during that time period. He walked me through everything and told me what the procedure would do and what it may not be able to do over time. I appreciated his honestly. He was professional and friendly. So far so good. I will keep an eye on the newly fixed crack next time it rains. I would definitely call Comfort Basements again if I need more work.

It was all a good experience. I thought the gentleman that put in the rods was extremely professional and capable. He did a great job and he was very fast. They responded to me immediately and the owner came out to discuss everything with me before we decided what to do. They did not push for any unnecessary services on me.

After the first representative showed up without the proper tools back in October of 2013, we had to reschedule for January of 2014. The representative in January performed a foundation inspection (which he says his company does for free). He said the cost was for the mold testing which was not recommended at the current time and suggested contacting Angie's list for a refund.

They examined my basement, discussed the issues, and gave an estimate. The work was completed a week later. It involved removing wood panelling and moving our main electrical box so that the cracks could be properly filled. I thought what we paid was reasonable for the work done. All the people we dealt with were knowledgeable, pleasant, and professional. The work was completed timely. I would use them again and certainly would recommend them. This is a small company so you are dealing with one of the owners who has been in the business for many years and he oversees the work. To me that is a plus.

I was able to schedule an appointment promptly, and Jessie from Comfort Basement came out early (he even called beforehand to let me know he could get there early if it worked for me). He examined my basement, gave me pointers on what needed to be done, and didn't try to oversell me. He was honest, and it was clear that he wasn't trying to push services or get me to spend money. He gave me an honest assessment of my options and even told me how I could do the work myself.

Through several rain storms, the repair job has held with no water entering the basement. So far so good.

Lies and ineptitude kind of summarize my experience with Comfort Basement. Let's start with the sales guy. i pointed out that I had seen several competitor products and that one of them used a pipe that had a visible element that edged the wall. I flat out told him that I didn't like the visible part of the system. he replied the used a rounded pipe that was completely buried. Which is true, BUT he failed to mention that they instead used an ugly black plastic liner that edged the wall. An extremely visible and ugly black band now runs along the entire perimeter of my basement. I understand that it is needed to work with their system, but I was purposely deceived that there would be NO VISIBLE ELEMENTS. True, the pipe isn't visible, but it wasn't the invisible system the salesman implied by not speaking up. To be fair at this point, I can say that they readily worked on the price with me to stay in my budget and added the french drains I wanted to go around the powder room area and the stairs and water heater. I have had water issues with these areas in the past, so I appreciated they were willing to compromise and directly address them. Next came the install. The team that came out generally worked very hard. It was really very impressive how much they could do. My heaviest complaints were the HOW. For starteers the punctuality was HORRIBLE. They said they would be out at 9. Most days they arrived around 10. One day it was 11:30. Another it was 8. No calls to tell me. They either showed or didn't. i was also told it would take 5 days. Well day one was "prep" which took about an hour. But on day 5, they started to wrap after a very long day at 8pm and planned to return again the next day. Well, I had made arrangements with work for FIVE DAYS, not six. So they ended up tromping back down and working until it was totally done. About 9:30pm. They did mention that normally the homeowner isn't present when they work. That the homeowner just leaves them a key, but I live in Philly and don't trust strangers in my home. Next, be aware that the contract has a serious "cover their tail" clause in it for them. They CUT MY WALLS IN HALF for the powder room. We had discussed how to install the system around the powder room at some length. And they clim they tried to install the system as we described, but it didn't work. So instead they sliced the walls in half. And when i complained that wasn't what we discussed, they pointed to the clause that basically said they can do whatever they want to get the system in. Well, finally the system was in and they wanted to schedule a final "follow up" inspection. We set a day and time. They didn't show. When I finally called to ask where they were, i was informed that they had changed my time. Without telling me. We set a new day/time which I then had to cancel. So of course they show up anyway even though I canceled with 72 hours notice. Well, they never called back to do the follow up and now the system is leaking a noxious sewer gas smell. The punchline? They kept asking "What can we do to make you happy?" When I suggested several things, they were all NO. Reduce price/refund my money? - NO Replace elements you destroyed? - they said yes, but it never happened Give me a price on doing epoxy? - Never came Can you come on Sunday? - NO They just don't give a rats's tushy as long as the check clears.

Everyone involved from start to finish was professional, friendly, and thorough.

We were thrilled with the excellent customer service and excellent basement improvements. Jesse communicated with us in a very professional manner.

Both projects were completed with excellence all the way! Jesse, the owner of Comfort Basement, is wonderful to work with. His hard work before, during and after our projects were completed was much appreciated. His team did an excellent job as well. My husband and I would highly recommend Comfort Basement to anyone wishing to waterproof a basement or crawlspace etc. Many thanks to the team at Comfort Basement for taking good care of us.

Comfort Basement did not reach out to me for a few days after I purchased the deal, so I emailed them, wanting to get the process started as soon as possible. After performing a free inspection (which is a service they offer to all customers), they determined that I did not require a crack repair as I had thought.

Initially the lady who answered my call goofed on two counts- First, even though I advised her that I had purchased a prepaid deal, she scheduled a salesman to come to my house, rather than the technician who should have been sent; secondly she scheduled the visit more than two weeks away. If I had a water leak, I would have had big problems. When the salesman told me that he was not a technician but would e-mail an estimate to me, I hit the roof, saying that I had purchased a prepaid repair. He called Jesse, the owner of the company, who immediately apologized, and agreed to come, personally, the next day to fix the crack in the foundation. Jesse called several times thereafter to apologize for the error, and came on time the next day. He fixed the crack in an expert manner and was extremely professional and courteous. Without the scheduling problem, this company would rate an A +. The owner is a genuine pleasure to work with!

The test results were as expected, giving me confidence in the company and the gentleman doing the testing. Their recommendation was to put it a sump pump/french drain to prevent future leaks, but they didn't mention mold remediation. Not sure if they offered that service or not, but would have considered them for the inside work. I preferred to dig outside, fill in the mortar in the cracks, seal around any pipes and then seal the entire wall with rubberized coating (two coats)with professional grade products.

I had water seeping through cinder block basement walls when the outside ground saturated. Comfort basement installed a subfloor drain and sump pit in 3 days. They were extremely professional from the visit and sales process through the installation. The construction team was very neat and organized, and the job was done very well. No leaks even with torrential rains several days after the job was completed.

It's been a over a year now, and only two of the cracks have had a little seepage - and it was very little and only once.

Very professional. Good reporting feedback.

In May contacted and made an appointment with Jesse to discuss waterproofing basement. We have never had a home improvement project explained so thoroughly. Jesse detailed everything from material,method,time line and no pressure.(We know more about waterproofing than we thought possible!) Jesse's crew always arrived on time (usually ahead of time) and what workers! Hand work,hard work and lots of it. Great clean-up and project completed ahead of schedule.All together a positive experience and we highly recommend Comfort Basement. Much rain since installation,basement dry.

The service they provided was very good and purchasing anything further from them that the "Big Deal" itself was a great service. They were very prompt about calling for scheduling and very, very professional. When they came over they explained exactly what they were doing and what the findings would mean.

I purchased a Big Deal coupon for Comfort Basement. They did an excellent job. They're very professional. The service went well. They're very good with cleaning up behind themselves and making sure everything was in place. We were very pleased. Jessie explained everything prior to starting the work, exactly how it was going to take place, what they had to do to clean the mold out. I don't have anything to compare it to but their price seemed fair.

The owner was extremely nice and informative, the workers did a wonderful job, and the owner was nice enough to come out the following day to inspect the work and tie up any loose ends.

Comfort Basement were very hard working. The price was average. They weren't on the low end or the high end and you get a lifetime guarantee with it.

I called for an appointment. They were professional and honest about their schedule and let me know that it would be at least 5 weeks before they could get to my home. I have since sold my home and no longer need the inspection.

Comfort Basement was on time, completed the work as scheduled, and did a great job. They were flexible with my personal schedule and cleaned up after themselves.

The whole process went very well. He came in set up his air tester then went all around the house inspecting for mold and then tested several areas through the wall with a probe. He finished the wall testing then did the air test after we closed all windows and opened all closets an bedroom doors. Whole process took about an hour. He gave me results of everything done except air test that we will get in a week.

The work was done professionally with minimal disruption to the household. The workers were very clean when working inside the house.