Aurand's PRINTERS-n-PC's, LLC

It went great!

unknown

Went very well.

unknown

Do call Rick, PrintersnPCs.

It went great.

This is a sort of difficult review because Rick asked me at the end of his service call (after I wrote the check) if I was satisfied with the service I received and would I write a review on Angie's list (which is where I found him). I knew at that time that there was something bugging me but wasn't sure exactly what until I had some time to think about it. So, after thinking about what was bugging me, I figured out what it was, namely, I was disappointed that it took an hour and a half for the solution to my problem to be told to me when an alternative solution was obvious to him (but not to me) in the first ten minutes. Namely, if Internet explorer is causing the error, don't use explorer, use Chrome instead. That's the short story. The long story, sort of; I called Aurands computer repair because I could not attach documents to my e-mail. I engaged Aurand's computer service since they make house calls and I really wasn't in the mood to drop my netbook off so a service center could keep it indefinitely. When I called the service the phone was immediately answered and the woman that answered the phone was extremely helpful. She arranged for a service call within an hour. When Rick arrived I showed him the error message I received every time I tried to attach a document. He told me right away that it was an Internet Explorer problem. I'm thinking, okay, fix it. As he worked on the netbook I explained to him that it wasn't a very often used piece of equipment since I have other desktop and laptop computers that do most of my work, but that I really needed to be able to attach the documents that were on that particular piece of equipment. He continued to work on the netbook. I began checking the clock after 40 minutes wondering what was taking so long. He continued to work on the netbook. Finally, after an hour and a half, he asked me to try it again. I did, and it still wouldn't attach the document. So he said since it was an internet explorer issue to try Google Chrome instead. I did try Chrome, and it worked. He could have just told me that from the beginning! Apparently during that previous hour and one/half, he " cleaned" the registry, searched for viruses, etc. and when he presented the bill, he made a big deal about "fixing" 2800+ registry errors. I know enough about computers to know that while registry errors are a pain they are a simple fix with the right tools, plus, I've been to enough sales associate trainings to not be impressed with the number being thrown around as though it was a bit deal. All I know is that whatever he did during that 1.75 hour service call didn't fix the problem. But, yes, it does run a bit faster HOWEVER had he told me, 15 minutes into his visit that all I needed to do was use "Chrome" to attach my documents, and then asked if I wanted him to search for why Explorer won't, or would I like him to clean m netbook since he was on site, I could have made a more informed decision and no, I probably wouldn't have paid $122 just to make this very limited, relatively inexpensive, piece of equipment run a few seconds faster but, maybe I would have, not really sure but I know I would have asked, in advance, what it would have cost. Ultimately, however, since I did engage the service, and since he came over within the hour, and since I did not have to leave my home, and as a result of his suggestion to use Chrome, I am now able to attach documents, I would rate it over all a satisfactory service call that just cost more than it should have (but probably not any more than it would have at any other service center). I doubt however, I'd use them again.

They were unable to repair my printer. They ended up recommending I purchase a new printer.

As always, Rick was polite and professional.

We have known Rick Aurand both personally and professionally for more than 20 years. During that time we have come to know him as a man of unquestioned character and integrity, and outstanding work ethic. Many times when we have experienced unexpected computer problems that hindered our home business, Rick has worked us into his schedule so that we could provide our customers the service they expect. HIs work has always been excellent, and he has also recommended system upgrades and options without trying to push anything we didn't need or couldn't easily afford. I would recommend Rick highly to anyone looking for prompt and thorough computer services.

unknown

I had a great experience with this company. I love the fact that the work was done in my home. No packing up the computer and returning days later for pick up. The service was quick, professional, and convenient. Rick did an awesome job of narrowing down the computers problems and fixing the glitches. Now thankfully I again have access to all my files and programs. I was very pleased and recommend them to anyone in need of computer service.

I called Rick on a Monday morning, dropped off the laptop (although he was willing to pick it up), Rick discovered the problem, backed up the files, had me order a disc of the operating system ( it took less than 24 hours to get the discs), I dropped off the discs, Rick installed them, met with me and I had the computer back by Saturday. It would have been faster, but I was unable to meet sooner than Saturday.