ARS / Rescue Rooter Pittsburgh

Description of Work: We have a service contract with ARS which provides a pre-season check and clean/service for our furnace and air conditioner. This visit was to service the Furnace, though he also checked the air conditioner. The media filter was replaced ($55) and we had them install a VZPro Surge Protector ($140). Furnace was cleaned and he sealed air leaks around the filter. ARS initiates the apointment at the appropriate time of year for the service.

Description of Work: It was a service cal to fix heat pump.

Description of Work: Our furnace stopped working so they came out to look at it. They claimed it was because of stink bugs that were jammed in there so they wanted to sell us a new furnace. We contacted someone else to look at it and it turned out it was just a switch that was bad; it only cost us $80 to get fixed.

Description of Work: They came to fix the AC. It then went out again so we contacted American Home Shield and they sent me another company. That company found the issue with the condenser. Overall, ARS was a good service.

Description of Work: replaeced 4,000 ton A/C Unit, replaced air blower moter and related shaft & wheel. Do's - I would recomment ARC. They were best bid of 4 companies and they were honest and professional. Don't - I learned not to "tell" professionals what is wrong. The 1st A/C guy I talked to said replace existing and I then told every one else I needed replacement. Not so. I could have gotten by with a $710 repair. I leaarned to "ask for help, and not tell pro's what's the problem. Let them tell you. Our A/C "froze up" last Sept 2011 during very hot (+90F) weather. I called an A/C guy recommended to me by a friend. He charged $89.00 to come to my house and look at my A/C problem. His recommendation was to replace my air conditioner because it was 20 years old and not worth fixing. I did not replace in 2011. A/C unit worked fine until the July 2012 heat hit 90F+ and then my A/C unit "froze up again". I called the same guy back to give me an estimate on replacement. He did. Then I decided to get a second bid. I used Angie's List to identify 3 and got quotes. ARC had the best bid. ARC offered me the name brand unit I wanted (my first A/C guy carried only ThermoStar). ARC sent three professionals to examine and evaluate my problem. Root cause was a bad blower motor. We learned this "after" I told ARC to replace my 20 year old Carrier A/C unit. My bad. Once the new A/C unit was installed it would not work because the blower motor on the air mover was still faulty. DOH! ARC fixed that in short order but the 3rd guy - the repair guy - told me what the real issue with my A/C unit freezing up.

Description of Work: Furnace issues apx 5 weeks after the unit was routine-serviced by ARS. They returned and found expensive issue not found during servicing. Without heat in cold winter, part came in later, and then was not the right part to correct the issue. More expensive part to be ordered and to be checked for under-warranty. Waited it out in the cold. ARS got back that part wasn't under warranty. Got second opinion, and next company was absolutely wonderful. Part in question was under warranty after all and was installed by second company pronto. Second company found another part was needed and got that for me under warranty also at no cost to me. After many calls, ARS agreed to refund money paid for initial servicing (apx $300 which is all I paid). They blamed Lenox dealer for the warranty error. Had to wait a few more weeks for the check. Check was made out to me and my son?? (who has never lived with me since my move years ago), so it could not be cashed. ARS said second check was in mail. Did not arrive and I called. They said it came back as they didn't put a stamp on it. Finally, got the good refund check. Their error would have cost me apx $2000 (for a new furnace) if I hadn't gotten a second opinion. Their price for a new furnace was less than the cost of paying the cost of the new part, which they had said wasn't under warranty. I thought after their first mess-up they would be really careful but that wasn't the case. It took a lot of effort on my part to resolve this.

Description of Work: A/C wasn't working well during hot week. They came out under our American Home Shield plan. Tech said A/C was OK. Less than a week later our A/C died, just before Memorial Day weekend. We called and they refused to come out until after the three-day weekend. On the day they were scheduled to return, I learned one of the managers had informed AHS they would not service us. Temps were over 90 degrees the whole weekend. A second HVAC service came out that Monday and replaced an old, original capacitor. They said ARC should have advised replacing it--they had not. It was an $80 ten minute job. Yet ARC had not caught the problem and refused to stand behind their work. Then they stiffed us by refusing to service our unit because we had asked if they stood behind their work. Of course, no refund was offered. To add insult to injury, in their response, ARS has no excuse for their shoddy customer treatment, but rather untruthfully slanders the reporter! What does that tell you? By the way, we practically begged them to return because of the extremely high heat, but they insisted they could not reutrn for over a week! That's quite a "guarantee" they have!