Omnipro

beautiful work

They were good, very very good.

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The results are beautiful

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I was reasonably pleased with the proposal-obtaining process. They got me a written proposal inside of a week of my request. They were the low bidder. At first they were reluctant to abide by their published Angie's List discount, but eventually they did so. When I had some revisions to make, I sent an email with my proposed changes (power washing of stones, a contractual deadline). The company email account wrote back asking me to talk to Tony on the phone. I emailed back that I prefer all such communications in writing. They accepted my revision and sent me a modified version by snail mail. The revision is important, see below. I asked Tony how long it would take him to get to the job. He said he could get to it within two weeks. Based on that, I asked him to add a clause to the proposal that the job would be started within 6 weeks of receipt of a deposit, and completed within 2 weeks of the start date. They accepted my verbiage. Great. I mailed them a deposit. 5 weeks and 5 days later I called Tony to mention that time was almost up on this contract. I hadn't heard from him in the intervening time. He said he'd have his crew there the next week, and that in the crush of > 70 concurrent contracts, mine had gotten forgotten. It was a full week later when they showed up. So they blew the agreed upon start time, technically. However, they worked quickly and I'm satisfied with the quality of the finished product. They made a darn mess while working, but they cleaned it up well. It took them 1.5 days to do the work, and they respected my wishes regarding which garage doors they could block over night. I'd use them again. And next time I'll be a squeaky wheel.

My house needed complete hardscaping done front and rear. Last Summer I hired another contractor to do the work. That experience was horrible. Less than a nine months after installation, some of his work(big set of stairs and large retaining wall)began to fail. I had a few contractors over, and most wouldn't touch this disaster. Enter Omnipro. Tony was great to work with and offered a plan to revise the previous work. His plan made sense both from a structural and design standpoint. He was also the only contractor to have a good solution for dealing with a large tree in front of our house. Tony was professional and presented a clear contract that included a detailed plan how the work was to be done(ALWAYS INSIST ON A DETAILED CONTRACT FOR ALL WORK, INCLUDING PLANS AND WARRANTY). When his crew showed up, the were very professional and did their best to get the work done quickly and with minimal disturbance to my neighbors. They had professional equipment(mechanical diggers and backhoes)that they were able to get into my small driveway and raised backyard. It was a lot of work, so the project took a few weeks, but the completed work looks great. Hiring a contractor to install engineered block systems(like Versa-Lok)is tough because anyone can assemble these blocks to make a wall. The basics of installation are not difficult. What you want for more than basic projects, though, is someone with experience and knowledge who can design a clean installation that will look great and provide safe, long lasting walls. Poorly designed and built walls can cause you serious problems(e.g. patios need to push water away from your house)and can be extremely dangerous. I looked at a lot of installers before hiring the first company and still failed. Fortunately, Omnipro was there to save me, but I still lost a lot of money. Do yourself a favor and just hire Omnipro at the beginning of your project, even if you have to wait. I wish I had. A few tips for hiring Versa-Lok installers: 1. Ask about crew size and equipment. A huge crew with no large equipment could be a warning sign. 2. Read about Versa-Lok installation(manuals are on the Versa-Lok homepage)then ask basic questions. If they can't correctly answer the questions, move on. You do not want people who improvise too much with engineered block systems. For example, many walls above a certain height require a stabilizing grid to be built into the wall. If your potential contractor doesn't know this, or says you don't need this, you should definitely get more opinions. 3. Insist on a detailed contract, not something like "will build XXX ft of wall". How will they build the wall, what will they backfill with, what is the warranty, etc. If the contract doesn't look professional(NOT a single page printout)then move on. Talk with them about local codes, insist they have some knowledge of this and put it in the contract.

The price was a lower estimate then a landscaper had given. They were very neat. They landscaped behind the wall. They were very easy to deal with. We asked them to save the brick of the old wall and didn't but they did give us the same brick at no additional cost.

The estimate was much too high. They did not have what I wanted, they only did stone walls for what I was needing. The guy that came out was very nice and went through the trouble, it's just not what I was looking for.

We saw their advertisement on the TV. We had tried a number of companies who had not responded to us. They came out and looked the place over and then gave us an estimate. We went out to the store and picked out the material we wanted. When they came out they had the work done in three to four days. They did a very good job. They were professional and they came on time. I would recommend them to others.

They did a really nice job. They are very personalized, good with details and very communicative. They did a great job of cleaning up and doing what I wanted.

They replanted grass in between the houses and my backyard. I explained the situation about the drains to Omnipro. After a flood my neighbor installed another drain. I originally told them that they only needed to replace the original drain because it was 20 years old. They replaced the drain half way to the front of my house but not from the house to the street because they connected it to my neighbors. Omnipro found that the drain my neighbor had installed didn't have gravel. Since it was included in the price I changed my mind and asked them to dig up the pipe and put gravel down. They said that they saw it was draining, but I have only seen it drain once. I also realized that the panels of my brand new awning were pushed in and pushed out and a third of them had to be replaced. They let me deduct it from my second payment to them. I contacted them once before the end of the year to dig up the pipe and put gravel down and I have called today, but have not had a response yet.