Mattioni Plumbing, Heating & Cooling

They could not do what I wanted. They sent me a nice email whenever I decided I wanted to go with someone else.

We had Mattioni come out to evaluate our options with reconfiguring existing pipes for a kitchen remodel. After the assessment was completed, things went south. The plumber asked if he could take a pressure reading and we said sure, why not. He said our pressure was too high. He then looked at our pressure reducing valve and said it was bad and needed to be replaced. He then brought out his "book" of prices. There were two sets of prices, one cheaper than the other. He said he would do it for the cheaper price. Price was high for a problem that had no symptoms from our perspective but for peace of mind it wasn't exorbitant so we said ok. Now for the good part. I get a call a few hours later saying he didn't have the right part and someone would have to go bring it to him and it would cost another couple of hundred dollars. Why didn't he know he didn't have the right part when he was selling us the job in the first place? His truck and his inventory was right there. The old pressure reducing valve was right there. He could tell our existing pressure reducing valve was bad but couldn't tell what part he needed to replace it? Seriously? I was not happy but didn't have much choice except to express my displeasure. After all was said and done, they finished the job and I was out almost $800 for an issue I didn't ask them to come over for, not to mention that they originally sold me on the job for around $500 (which is why we said yes) but went 60% over what they said it would cost (which we would have said no to from the beginning if we knew).

I called Mattioni because both of my outside hose faucets had problems. One was leaking. I had already tried the basics (tightening the screw in the handle, etc.). The plumber began by cutting a hole in the finished basement's ceiling in order to locate a hidden valve. Once that was accessible, the plumber closed it and replaced the hose bib (faucet). I had a separate external hose faucet that had never functioned since we purchased the home. Due to the way the basement was finished, there was no inside shutoff valve visible. The plumber knew about where it should, and cut an access hole to locate it, with my permission. The valve was there, and had been sheetrocked over in the closed the position when the basement was finished. So, all this time, the faucet had just been shutoff, and then the shutoff valve was hidden. After the valve was open, no actual plumbing was required.

I had an emergency leak, from the 2nd floor bathroom. it was coming through the ceiling of the living room below. A call was made late night and they were htere first thing in the early morning to take care of it. very professional, responsive, and fair in price. I am a tough customer who gives a tough review, and I am more than satifsfied. Everything about the experience was great and top notch.

We had what we thought, from an inspection from PECO, were two furnace's with gas leaks. We called Mattioni Plumbing and they scheduled an appointment within a couple of days. The technician who came out did a complete inspection of the furnace's and determined that only one actually had a leak. He fixed the leak on the one furnace and everything has been great since. We had the coupon from Angie's List that was taken with no problem. Shortly after the technician left, I received a call from the manager of Mattioni to let me know that the total charge for the service was $50 less than what the paperwork indicated from the technician. He had apparently made a mistake with the coupon and the amount owed. I probably would have never noticed the error and was surprised that it was caught so quickly and brought to my attention right away. I felt that during the whole process that Mattioni presented themselves as honest, easy to work with and knowledgeable. I would call them again if needed.

First guy they sent was extremely arrogant & only wanted to sell me a new water heater & not repair it. Second guy they sent was like night & day.

Everything was great! All workers, including the Mattioni employees and subcontractors were very skilled and paid close attention to detail and quality. They also were very accommodating to me and my wife. We pretty much stayed out of their way. However, when we had questions or requests, they cheerfully gave us their undivided attention and went out of their way to please us. Never, did we get the feeling that we were imposing on them. Once we accepted the quote, Mattioni provided us with a document providing details the work that was going to done on a day by day basis. They came to our house the a few weeks prior to starting the work and took pictures of the pathway that they would be traveling back and forth through the house to identify what needed to be protected. On day one, they they completely wrapped the banisters and layed self-adhesive plastic on the carpet. They were at our house a total of two weeks. They stayed within budget and finished on time. We couldn't be any happier with the quality of the work performed. Now we have an elegant master bathroom we look forward to using. We would recommend Mattioni to anyone and we would certainly hire them again.

UPDATE: After a problem continued - and actually got worse (ugh!) my husband called again for service. We did not have to pay the service charge. We did have to pay $107 for the replacement of the internal toilet parts which were actually causing the problem - which now seems to be resolved, thank heavens!, as the high pitched sound was attracting the neighborhood dogs (kidding about that...but maybe not...) We've been using Mattioni for many (10+) years in servicing two houses. They are expensive. There seems to be a call screener now who writes a ticket. In my case, the information that she provided on the ticket was incomplete and inaccurate. It was downhill from there. First the plumber said it was one thing, then it wasn't that. He ended up replacing parts that had been replaced (by Mattioni) only a few years ago as a "best guess" to resolve the problem - but, of course, he didn't know when they had been replaced because he had no service record to reference. Then, of course, the prices would be lower if we subscribed to their "Home Service Plan." And finally, the original problem wasn't even resolved. When I called back to schedule another visit to fix the original problem, I was told that I would have a second $60 service fee and was asked, "How did I want to pay?" Really? For not fixing the problem?

We belong to Mattioni's Healthy Home club and have used them for a number of years. They are totally professional, very clean, even to putting on booties when they enter your home. Our servicemen have been extremely knowledgeable. We have used Paul Mento as our plumber and could not have asked for a better person. He now knows our house well. There was one time when my husband was in rehab he came as soon as I called and installed a grab bar in the shower. Paul is very courteous, skilled and knowledgeable in everything he does, very neat and clean in his work area, just the BEST ! We also use Mattioni for our heating and air conditioning.

They promptly found and fixed the AC problem.

They came in and did the job without issues. And they were willing to do it with my materials.

Chris is an awesome technician who knows what he is doing. I requested him and have a lot of trust in him and his product knowledge.

I wasn't here but my husband was very pleased

Things went wonderfully. They were fantastic. They were professional and punctual. They get top marks in every category.

Great. Got a tutorial. Friendly, but very professional.

in Jan 2013, this company came out to home to diagnose issue with furnace - no hot air was coming out of vents and we were freezing. Company came out, cleaned and serviced furnace and we had heat again. We are now selling our home and during the buyers home inspection, it was noted that the furnace needed cleaning/to be looked at. I found another HVAC company (Summer and Zims) had a coupon on angie's list for cleaning/diagnostic and used them. The other company diagnosed that the furnace had a cracked heat exchanger, red tagged it and shut the gas off. The heat exchanger was still under warranty so all I needed was to find out was how much it would cost for labor. S and Z were estimating $1300. I called Mattioni to find out if the work they performed had a warranty. I was told that they would charge $75 just to come out and look. $75 just for an estimate to see how much it would cost to replace an issue that may or may not have been present in Jan is just ridiculous. No, I cannot be certain the issue was present in January - it could have happened afterwards. But I would have at least expected the company to waive the $75 fee for coming out to look at a furnace they already serviced. .

Their prices are fair. They are very careful when they come into the house. They are very careful not to get things dirty. They explain what they are doing. They are in and our quickly. They are very efficient and clean. They put booties on their shoes so they don't get the carpet dirty. They tell me any recommendations before they do it. They show up on time for appointments and they call ahead of time. I will absolutely continue to use them.

They are excellent. They put new shoe covers on when coming into to your home to keep your home clean.

The guy who came out was great and he is specialized in doing water systems; I would say that their price was medium and I just like their professionalism.

Matt was punctual, professional and very nice. They managed to squeeze me in before the weekend which I was very appreciative of. I used an Angie's List coupon which also helped. Great to work with and I would use them again.

Neal from Mattioni conducted a pre-survey of our HVAC system. During the survey I was impressed with Neil's knowledge of the HVAC system. Neil performed the survey in a very professional and timely manner. He took time to explain to me the pros and cons of my system and what could be done to meet my needs. This was Monday July 1 and I told Neil I need to have a quote no later than Friday July 5 to be able to make a decision. I had 5 other contractors to provide bids as well, Horizon, Adam Mechanical, Haller (thru Home Depot) and Brandywine Valley. As of July 9, I never received a proposal or a call to explain why there was a delay in providing a proposal. I am sure Mattioni is a very fine company and the A ratings prove that out. However, I now have on the back of my mind why Mattioni not want my business?

They are prompt and professional. They gave me a fair price and did a good job. Their staff is very good and very professional.

The service tech, Matt, was very punctual and professional. He explained what he was doing as he worked through the problem. He gave me pricing up front before performing work and explained my options. The system is now functioning very well.

From the time of scheduling the appointment to the time of completion of the work, everything went smoothly and every person I spoke with at the organization was professional and polite. The property is a rental property so I do not live there. Appointment window was between 10 and 12. The technician, John, called me at 9:30 to notify he me he was on his way and was actually waiting a few minutes for me to arrive to let him in. He remained pleasant and polite, wore shoe covers inside the house and explained what he found as well as what he was doing to correct the issue. Signed up for service contract for routine maintenace and will also be scheduling an appointment for Mattioni to do some work at my primary residence. Would recommend Mattioni to family and friends!

Serviceman was out to my house within an hour. Our airconditioner broke on a Friday evening and the company with which we had a service agreement would not answer the phone until Monday. We tried other companies and left messages but did not get a call or they said they could not help us because we did not have a service contract with them. Mattioni not only answered the phone but came promptly. Shaun explained everything as he completed the work and was extremely professional.