Mattioni Plumbing, Heating & Cooling

Work was done great the problem is they charge for estimates and they make you buy a year home contract club ($90 or there abouts) in order to received a discount - They charged us twice once to me and once to my wife ( they did refund when I brought this there attention). We used them twice and each time they would do a hard sell of products and services once in the house . It was very uncomfortable . would never use them again

Very responsive (we had a maintenance contract) to a water emergency. Work was performed efficiently and professionally

Very professional and good service

After explaining why we were so surprised as we had expected Paul per our request we let the new gentleman into our home. His name was John and a very pleasant person. Unfortunately he was no where near as thorough as Paul Mento. I felt as if the money I paid for the service plan was totally wasted I was upset enough to call the Company and ask to have Paul call me which he did. Paul assured me this would never happen again and to give Mattioni a second chance. I scheduled my regular Ac service and requested to have Shawn who routinely services my heating and Ac units come on July 2,2014. I just received a call from Mattioni telling me a Dennis was coming to check my system. After refusing to accept anyone but Shawn, they finally told me He would be here tomorrow. I have had much work done by this Company including Installation of a new furnace and Ac unit I guess they must feel there is not enough money to bill to provide customer service. Since they expanded their facilities they have loss their focus on the customer. Tomorrow is the final checkup on my heating and AC equipment according to my service contract. I will no longer use Mattioni. I consider them to be ignorant of the customers needs. They may be guilty of sending inexperienced technicians to fill their service contracts.

Everything went fine. He had to go through the basement ceiling to reach the faucet. He patched it up as best he could. John was great.

Services were provided within 24 hours of initial service call. The responsiveness was greatly appreciated. The dispatcher reached out to us as expected and scheduled the service. Norm, the service technician was courteous and professional. He helped us make informed, practical decisions about how to approach future repairs. We will keep Mattioni Plumbing Heating and Cooling, Inc. on a short list of trusted service providers.

I am not sure how to rate the price but know that the coil is a big part of the HVAC unit. I Gave them a "good" rating as I really don't know how much an excellent price for four hours of service and the part would cost anywhere else. One thing I was not happy with was that Matt was not told to call me prior to coming out as I wanted to discuss another issue regarding my HVAC unit. I had asked the person answering the phone to ask matt to call me. For the price I paid Mattioni's for the work, I think I should have gotten that return phone call! The request was on the order but Matt never got the message to call me. So for that slip in customer service, I will rate them slightly lower. Overall, I am happy with this provider's service today. I also used Mattioni's for a small plumbing issue (clean my bathroom drain) last week and that was done in 15 minutes without a hitch.

Found them to be knowledgeable and punctual but very expensive, they were a lot more expensive, they don't do free estimates, I had them do some work but i no longer use them. It was one time, it was good, it was solid quality.

My overall experience with them was very good. They did very high quality work. Their price was near the high end.

My only beef is that I had printed out a coupon for 10% off the first visit -- I left it on the counter and my nanny didn't see it. We called the office the next day to say - hey, can you adjust our price? we had a coupon and explained the situation.... They wouldn't apply it - said that they needed it rendered at the time of service. I thought that was sub par.

It went well, they did a good job. Overall, they are expensive.

Norm and Ryan fixed leak in my kitchen ceiling They removed about 16" of drywall from the ceiling and they a found a pin hole causing the leak. They repaired it on time. I wasand Norm showed up promptly at 8am to fix a leak I had in my kitchen ceiling which had occurred when I turned on my faucet outside back of my property very happy with their work.

I have used Mattioni Plumbing for the past 10 years. They installed a new bath in my basement, a new HVAC system and a bathroom remodel and installed a water softener. They warranty their work for life and I never worry about anything going wrong with any of the work they have done. There are plenty of plumbers in my area who charge a whole lot less, but I would never choose any of them over Mattioni. You get what you pay for with this provider--and more. I would recommend them to anyone who wants a top-rated provider that stands behind their work, are always punctual and very pleasant and extremely trustworthy. They have worked in my home when neither my husband nor I were home. I cannot think of any service provider that I would trust more.

We were having a family celebration on Saturday. After finishing cleaning up the yard and patio I went to jump in the shower... and discovered our hot water was out. We called the local company who had originally installed the water heater (Feb. 2005), but they stated they would not go out on weekend appointments unless we were in their customer club. So we called Mattioni, and they said they would be able to send someone over (Mattioni is only one or two blocks from the first company we called, both within 2 miles of our home). Mattioni sent out Terry G., who was able to do the repair for us. The house was full of family, we were all running around to prepare for the party, three grandparents in the house, you get the picture. Terry was able to get the repair done quickly, and we were off to church for the celebration. Our home and driveway were a madhouse, and Terry was able to stay calm, get the work done, and offered to come back and inspect some other things when we could schedule it. He was a true pro and came through for us on a big day in our family. We appreciated it. Thank you.

Always have been pretty honest. Straightforward. I've never had any trouble with their work but it turned out when they did come out to do the work, that it took them a lot less time. I think they do very good work. There was no real issue with time.

Expected a reasonable price based on www.homewise.com for the 19341 zip code cost to replace hot water heater. Based on their estimate from a low of $667.57 to a high of $841.76. Based on this information as well as with various professionals in the area including a general contractor, two professional insurance adjusters, and plumbing department staff at Home Depot,, all agreed that this shouldn't have gone over $1,000. Considering that the homeowner is an 86 year old woman in a two bedroom townhouse, a fifty gallon tank was more than adequate. There were no issues of access as the water heater was located on the first floor less than 10 feet from front door with no stairs involved. The installer cited a problem of excess pressure (90 lbs.) as a reason that he had to replace the thermal expansion tank as well as a pressure valve. Note that the price of an expansion tank at Home Depot ranged from $27.00 to $79.00. Have not heard of anyone else experiencing a similar problem in the development. Bottom line, they took advantage of an elderly woman who trusted them. Shame on them.

I called to get a quote for plumbing a gas line to a standby generator. I was told there would be a $60 dispatch fee for someone to come out to just give me an estimate.

My hot water heater sprang a leak and Mattioni came out within a few hours and replaced it. I'm sorry I can't remember the technicians' names, but they did a good job. They were clean and professional.

They are the most expensive in the area, but they generally do a good job.

wanted to charge 65.00 to come out to give me an estimate. they are 5 miles from my house. I did not use them or waste 65.00$

The provider should clearly state that they do not offer free estimates, instead of saying "call for details". It felt more like bait and switch.

Water pressure and checked all drainage

The service person looked at our problem and determined that the humidifier pad water hose had not been properly attached causing water to leak onto the floor. We had just had our heating system serviced for the winter by another company. He made the connection, and assured us there would be no further leak. Moreover, we have a steep driveway which he could not drive up in the snow/ice, so he walked a few hundred feet on his own to reach us. Furthermore, he examined our equipment and made some suggestions for improvement. This man is a true professional.

DO call this company if you want a first-rate communications system and media relations division coupled with high tech responsiveness but only adequate (not superb) quality and overpriced residential service. I left an e-mail the night before and at 7 am I received a call; within half an hour I had been scheduled. I hired them to install a pflange in a completely gutted powder room. This was not an emergency and they understood so. The technician/plumber whom they sent, however, was very aggressive about getting hired for what was obviously "the rest of the job" in that room---which I did not need at the moment, since there was no flooring in the room----and he decided to walk all over my house for no particular reason that was apparent to me. It certainly had nothing to do with the job for which they were hired. It made me uncomfortable. He insisted upon writing an estimate for the "rest of the job" which was approximately $397 per half hour. . However, it was much less expensive than the charge for the pflange. First, they charged $60 to come to the job--an amount that does NOT go toward the final bill. Moreover, one should not depend upon them accepting Angie's coupons and deals. I had considerable difficulty persuading them to accept the Angie's coupon. After about half an hour and many phone calls to the office by the technician and by me, they finally grudgingly accepted the Angie's deal. Should we call vendors to ask if they will really accept the deal before we purchase it? I never had this problem with a vendor, although I have been a member of the list for a few years.The fixtures that were to be installed in that room were sitting in the garage in boxes. The plumber saw them. He said, "You are just new around here. Around here we don't use Kohler." It was a rather interesting way of "othering" me, although I am the original owner of this 30+ year-old building. I remained silent. "Around here we use Toto Drake.", he said, and murmured something about "Made in America". (Kohler is supposed to be made in America.) The Mattioni brothers are fantastic people and have been for years; their current field personnel could be greatly improved. The office administration is excellent. I could see nothing about the quality of their technical work that warrants their fee schedule. I have since come to understand that they usually get large contracts for complete housing developments, high-rise or land-extensive apartment buildings, nursing homes and multi-family dwellings.. In this area $530 to install a pflange ONLY in a completely gutted powder room seems to be a price point over the top. You may want to avoid them for the greater value that you get from other plumbers who can do the same job of equal or better quality for much less.

We called on a Saturday to see if we could arrange to have our broken toilet replaced. To our surprise, they offered to send someone the next day (Sunday). The plumber arrived when expected and was extremely courteous. He laid out the costs beforehand, and was very thorough about it. He did an outstanding job installing the new toilet. While he was working in the bathroom, he noticed that the tub needed re-caulking, so he did it on his own, at no charge. We've been customers of Mattioni in the past and our experience with them has always been very positive. I'll definitely use them again!