With over 12 years of experience and new management to ensure clientele happiness and make sure clients get what they pay for! We are dedicated to servicing our customers and look forward to hearing from your soon! Give us a try, you'll be more than satisfied...
NOW OFFERING:
OFFICE CLEANING
MOVE IN AND OUT
DEEP CLEANING(spring cleaning)
WINDOWS
APARTMENTS
"OUR JOB IS DIRTY, BUT, WE ARE CLEANING UP "
I used Victory Pro Services about three weeks ago. I used the $100 big deal, $99. It was very good. They did a good job. They did everything I expected them to do and a couple things I didn't too. I thought they did a good job. I thought they were professional, very warm and really wanted to do a good job.
Description of Work: House cleaning service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Cleaning by Celos
Thank you so much for your review...
Dave B.
03/2013
5.0
house cleaning
 + -1 more
They arrived a little late but stayed longer to compensate...were VERY professional and did an outstanding job. We had our grandson for the day and at times we asked they be quieter so he could nap and they accommodated us there as well....Hard to do with vacuums and such...We were VERY pleased.
Description of Work: Deep clean with special emphasis (at our request) on bathrooms and kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$100
Response from Cleaning by Celos
Thank you for the review....
Lois F.
02/2013
5.0
house cleaning
 + -1 more
Went very well. They were pleasant worked hard and the house was spotless. Plan to use them again.
Description of Work: Deep cleaned house, bathrooms, kitchen, lr, dr, den,bedrms. Counters wiped, mocrowaved clenes, dusting etc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Cleaning by Celos
Thank you very much for the review, i am glad you liked the cleaning as we try our best to please everyone...it does make everything much more satisfying.....and we hope to hear from you soon...
Stephanie B.
02/2013
5.0
house cleaning
 + -1 more
They cleaned windows, bathrooms, under furniture, blinds, ceiling fans and microwave. They made beds, vacuumed and dusted. Overall they did a great job. I will ask them to come back.
Description of Work: Victory Pro Services came to clean my home. I purchased the 4 hour cleaning deal for 99.00. They did a great job and it was a thorough cleaning. That is what I needed. I'm going to have them come next month to clean too. Prices are good. They were late but did call my home phone and I'm glad they did. I didn't hear the home phone ring but I did get the voicemail message, so I am glad they did call.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$99
Response from Cleaning by Celos
Thanks for the review, we look foward to cleaning your home again as it was a pleasure to have it done once.
Betty P.
02/2013
5.0
house cleaning
 + -1 more
I was getting ready for a dinner party for the birthday of a good friend of mine and wanted my home to sparkle. Luzia's crew did a wonderful job. I gave them a list of things I hoped they would take care of and they did every single thing on my list and more. I knew the were actually doing a deep clean when I saw one of the ladies turn my sofa over to clean underneath and the legs - I was very impressed. I did not have the entire house cleaned as the coupon was good for 4 man hours but I will definitely have them do the entire house next time! I did have them clean Master bedroom/bath, and the main living/dining/kitchen area plus 2 additional bathrooms and an entryway. Then to my surprise my refrigerator had been straightened and wiped clean inside. Great Job!
Description of Work: Cleaned the following: Master bedroom/bath Living Room Kitchen Dining Room Hallway Entryway 2nd Full Bathroom Half Bath Baseboards Blinds Inside windows and window sills
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Cleaning by Celos
It was a pleasure cleaning your house, we look forward to coming back to clean it many times more.
mary ellen R.
01/2013
1.0
house cleaning
 + -1 more
I purchased 4 hours of housecleaning by Victory Pro Services with a $75 Big Deal coupon. On several occasions, I scheduled a time with Victory Pro Services to have the work done and took off from work so that I could be onsite at the scheduled appointment time. On none of those occasions did Victory Pro Services show up to do the work. The last time they failed to keep the appointment, they never even called to apologize/explain why they did not arrive to do the job they were paid to do.
Description of Work: Purchased 4 hours of housecleaning from Victory Pro Services with a $75 Big Deal Coupon. Despite the fact that I repeatedly scheduled a time for Victory Pro Services to complete the work, they never showed up to perform the service.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$75
Response from Cleaning by Celos
Every client was given an opportunity to schedule an appointment,If for some reason you weren't, you could have call and cancel you never did so,and all coupons were either refunded or done the cleaning,I apologize for any inconvenience,we try our best to please everyone that chooses our service!
Rob W.
01/2013
4.0
house cleaning
 + -1 more
They do a fantastic job when they are here. They are unreliable in scheduling however, they are hard to get ahold of at times.
Description of Work: They do monthly housecleaning.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
2.0
punctuality
2.0
Yes, I recommend this pro
$100
Response from Cleaning by Celos
Hey Member, thanks for the comment..... Appreciate cleaning for you, it is always a joy coming to your house..... unfortunately sometimes when you have a certain schedule to keep it is hard.....but it always seemed to work with us....thanks for everything Member...
Mari D.
12/2012
5.0
house cleaning
 + -1 more
cleaners were efficient and prompt. again, I am picky and have not found anyone who cleans as deeply as I do.
Description of Work: I do not think any cleaning service that I have used cleans as deeply as I would not just this one. Everyone just does surface cleaning but having had shoulder surgery, I had to hire cleaners.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$75
Response from Cleaning by Celos
Thank you very much for your report....We do what we can to make sure the customer is satisfied...
Jeremy S.
12/2012
4.0
house cleaning
 + -1 more
Victory Pro Services was hard to reach and scheduling was difficult. We requested one date, they called to confrim a different date (and we wanted the house cleaned right before guests arrived, so we were pretty inflexible). Once we got the date worked out, things were pretty smooth. However they did show up about an hour late. They didn't anticipate the traffic.
Description of Work: Performed general - very thorough house cleaning, including under furniture, baseboards, etc. Don't recall the last time the house was cleaned that thoroughly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$100
Response from Cleaning by Celos
Hey thanks for the report.....I apologize for the delay during the time, as the time you requested might have been filled, but i am glad we could work things out.
Noah T.
12/2012
5.0
carpet cleaners, floor cleaning, house cleaning
 + 1 more
Overall it went pretty well. They do a good job every time they come. I've been using them for over a year now and have been pretty happy with their performance. They come in teams of 2-5 depending on the day. They are pretty efficient, and do a good job. They are flexible in terms of what the job is (I've expanded their tasks spontaneously -with compensation- on occasion, and they've handled it very well). Sometimes, they have to cancel unexpectedly (and sometimes I do too), and sometimes they can be very late, depending on how the homes before mine went. I do recommend them as trustworthy, professionals who do a good job. I would manage future customer's expectations by saying that they will occasionally be late, or not be able to make a scheduled day. If possible, just reschedule. Over the long haul the experience is very good.
Description of Work: The house needed general cleaning from top to bottom. This included, mopping the hardwood floors, vaccuming the area rugs, cycling the dirty/clean dishes, cleaning the counters, sinks, stove, fridge, microwave, range, dishwasher front, dusting (including ceiling fans), making the beds, picking up (stacking, making "neat" not organizing), emptying all of the garbage cans and taking out the trash, washing each tub (3) and shower (3), cleaning the toilets. The house is a 4 bedroom (3 cleaned), 3 bathroom with Dining, Living, Kitchen, and Family Room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$130
Response from Cleaning by Celos
Thank you very much customer for your report, it has been truly a great honor to be working with you for all this time.....appreciate all your patience and respect towards us as well......thank you.
Bernice B.
11/2012
4.0
house cleaning
 + -1 more
Cleaning went well, it's trying to gain consistency is hard.
Description of Work: Whole House Cleaning
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
2.0
punctuality
3.0
Yes, I recommend this pro
$150
Response from Cleaning by Celos
Thanks for the report appreciate very much and it is hard to get consistency when the client ask for the house to be cleaned every other week, cancels every other cleaning to have the cleaning done monthly for the price of every other week......
Kirsten B.
11/2012
1.0
house cleaning
 + -1 more
I made multiple attempts to redeem my house cleaning which I paid $75 for. I made at minimum of 8 phone calls trying to schedule to have my house cleaned. When I couldn't seem to get scheduled, I then resorted to sending emails. I got a response a couple of times and even scheduled for them to come at least 1 time. When my coupon expired they were kind enough to extend it since I had been working to get a time scheduled. Please know that my schedule is flexible as I am at home with my kids during the day who no longer nap. After multiples of emails and requests I finally quit trying. The impression I was left with was that because I had only spent $75, my home was not worth the time to them. I was extremely frustrated and disappointed.
Description of Work: Service was not performed.
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$75
Response from Cleaning by Celos
We have made several attempts to refund everyone that has contacted us about the coupon, if you had asked us for a refund you would have received one, especially if I made an agreement with you........ I am sorry for the mishap and hopefully we can work something out........
Carol T.
11/2012
4.0
floor cleaning, house cleaning
 + 0 more
The did a good job, only issue was a language barrier but the service was fine.
Description of Work: Cleaned two bathrooms and wood floors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Cleaning by Celos
Thank you for the report.......
Robert M.
10/2012
5.0
house cleaning
 + -1 more
3 females, 1 male arrived in the a.m. ready to work. They were respectful and diligent. They will return in 2 weeks. They performed tasks that I would never have time to do. Arrived 0850 and finished 1330. Roughly 4000 sq '. They did not do exterior windows. Will ask them to notice all of the cob webs in finished basement. Overall - good experience. I am a very thorough cleaner myself.
Description of Work: Supplied their own vacuum/cleaning supplies. I supplied trash bags, paper towels. Outstanding job on the interior windows/blinds. Knowledgeable with cleaning of granite and copper sinks. They vacuumed carpet, tile floors, and hardwood. Wet mop tile floors. Cleaned toilets, tubs, showers and vanities. Moved all furniture, appliances. They performed tasks that I would never have time to do.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Cleaning by Celos
Thank you very much for your report......Appreciate it very much.....
Louis J. C.
10/2012
4.0
blind cleaning, carpet cleaners, floor cleaning, house cleaning, window cleaning
 + 3 more
They were very quick. They didn't play music. They were no nonsense. They did their work then they left. I offered them something to drink, but they took the drinks with them. They didn't even stop to drink. I thought they were very commendable.
Description of Work: Luzia came and cleaned my house for 2 hours with her son and two other women. They even washed my windows when it wasn't on the original list of things to do. I had my kitchen restored, so afterwards the two floors were covered in dust and dirt. They dusted the walls and chandeliers. They polished the furniture and did the upholstery. They did a very nice job in the bathrooms. I think they even washed the tile down. They were very nice. They did whatever I asked.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$200
Response from Cleaning by Celos
Thank you so much for your report, I am glad to see this as we strive for being better al the time.....
Judy S.
08/2012
3.0
house cleaning
 + -1 more
They were to do a thorough cleaning but going through bathroom cupboards was not explained. They didn't go through my KItchen cupboards. Dusting was not a priorty with them either.
Description of Work: They cleaned out the refrigerator and put all the rotten food back on the refrigerator shelves. They went into areas of the house like my medicine cabinets, It that felt more like snooping than cleaning. The house didn't feel clean with the carpeting still needing cleaning. It has been long enough ago that I cannot remember some of my other problems. They didn't follow quoted price. I was to get an Angies list discount that I did not receive. They did not arrive at the time they promised and were still in my kitchen when it was time for me to be preparing my family's dinner. I had some twisted coat hangers near one of my bedroom doors. The door was locked to keep the two year old out of the room . The twisted coat hanger was there to enable adults to unlock the door. They threw the coat hangers away and I had to search the garbage to retrieve them. I was uncomfortqable because tyhey didn't speak english and thus could not follow my requests' I would NOT have them again. (NOTE This how it went overall)
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0
$270
Response from Cleaning by Celos
It is very unfortunate you feel the way you do about the cleaning, since everything is explained during the walk-through, where we tell you we are going to clean everything the first time, if you feel something should have been cleaned, you should have mentioned, not act like it wasn't okay afterwards as i know if we hadn't done it you probably would've complained, now with the coat hangers, how were we supposed to know that it wasn't trash? as you didn't explain anything about that to anyone, were we just supposed to guess?come on really???Now I am sure that you knew before hand we didn't wash carpets, so if it felt dirty afterwards it isn't our fault we clean as much as we can but if it needs washing then its not with us. Now as far as english goes, there is ALWAYS someone that speaks english on the house, as 3 of the managers that are aklways at the house do speak english some more than others, but very understandable, also we take pride on our work and i'm very sure that your dusting was done well, if you felt there was any problem with the job, you could've called and we would've came back and fixed it, but you seemed glad on it and there was no way we could have not dusted your house as it was very dusty to begin with....But we appreciate the report as we feel we need the positive and negative to be a better company.
diane M.
08/2012
4.0
blind cleaning
 + -1 more
They did excellent work. My only complaint was how difficult it was to schedule the work.
Description of Work: They cleaned all my wood blinds, a total of 26. They were very dirty from a whole house restoration project.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
2.0
punctuality
3.0
Yes, I recommend this pro
$75
Response from Cleaning by Celos
Thanks for understanding and having us there cleaning your blinds, sometimes scheduling is very difficult due to various requests, but we were glad to have been able to come and clean your blinds for you......thanks for the report.
Lee K.
08/2012
5.0
house cleaning
 + -1 more
This was the second time that Victory Pro Services had cleaned the first floor of my house. They did an excellent job once again. The cleaning did need to be rescheduled, but it was well worth the wait. Thank you.
Description of Work: Housecleaning for first floor of house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$90
Response from Cleaning by Celos
Thank you so much for the report.....
Fei Y.
08/2012
5.0
house cleaning
 + -1 more
They were late one time due to being stuck in traffic, but overall did a good job.
Description of Work: I used their services for general house cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Response from Cleaning by Celos
Thank you so much for you report, appreciate it.....
Lee K.
07/2012
5.0
house cleaning
 + -1 more
Three people had cleaned the first and second floor of my house. Some scheduling adjustments had to be made because Victory Pro Services had other jobs that they were dealing with. They were extremely thorough. I have worked with a few other companies in the past and they were the most detail-oriented and professional. If you want an excellent job done, but do not mind the wait in case they are delayed, I highly recommend using this service. Thank you.
Description of Work: Housecleaning, organizing, floor cleaning, porch cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$500
Response from Cleaning by Celos
Thanks so much for the comment.....
Connie A.
06/2012
1.0
house cleaning
 + -1 more
They were unresponsive. They didn't come out when they said they would, and I have tried to call them back and they haven't returned any of the calls.
Description of Work: I called and made an appointment. Then I called to reschedule and they were OK with doing so.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Cleaning by Celos
We have made several calls to you to reschedule the appointment to which you have never answered the phone or called back. We haven't received any phone call after you re-scheduled with us......
Daniel G.
06/2012
4.0
house cleaning
 + -1 more
Overall we were happy with the quality of their work, though they did miss several window sills and only cleaned a few windows (we were under the impression that windows were included in the cleaning). Otherwise they were very thorough with their work (moving furniture to vacuum, moving books to dust, etc and putting it back almost exactly as it was before). The reason we will NOT be using them again is because they were over 2 HOURS LATE for our scheduled appointment (which was the first of the day (9am), so it's not like they could've been running late from previous appointments). (We scheduled the appointment for first thing in the morning so they'd be done in time for us to put our son down for his nap.) At 9:30am we called the contact number to see what was going on and were told the GPS stopped working (though they'd already been to the house once when we got the estimate done--they were over an hour late for this too) but they'd be there "shortly" (a half hour). That would've put them at an hour late, which was inconvenient but still could work. 10am comes and goes and still no sign of them. At 11am we tried calling the contact number again but got no answer so we left a message that we wanted to cancel since they were, at that point, 2 hours late. 10 minutes later they showed up. Since they were there (and we'd waited 2 weeks to get this done) we went ahead with the cleaning. But a professional service being OVER 2 HOURS LATE is UNACCEPTABLE, no matter what the reason. Though I was generally pleased with the quality of their cleaning, I WILL NOT use them for regular cleaning as I need someone that will show up ON TIME reliably. That was very unprofessional.
Description of Work: This company was hired to do an entire top-to-bottom deep clean of the house that we recently moved into. It hadn't been professionally cleaned before we moved, so it had a lot of grime and needed some serious work. When they came (2 weeks prior to the cleaning) to do an estimate we showed them around the house to see the extent of the cleaning that would need to be done and she took notes. When they arrived they got straight to work and we stayed out of the way so they could. After they'd finished they took us around the house to show us the work that was done.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
1.0
$280
Response from Cleaning by Celos
Unfortunately my mother was working on her phone's gps and due to signal problems the gps kept going out of signal and always giving her an alternate direction to your home, i'm glad you liked the cleaning, but not glad that you weren't happy with the time, i just wish you didn't set up a new time for us to come back and state here you didn't want us back and forget to tell your wife......thanks for your business and apologize for everything else.....
Karla C.
05/2012
3.0
house cleaning
 + -1 more
They did a great job! It was difficult to schedule appointments with them, which is why we had to stop using them. We wanted to use them bi-weekly. However, they would schedule appointments and then would not be able to show up. If they were a little better managed, we would continue to use them.
Description of Work: She came to do a whole house cleaning.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0
$300
MICHAEL B.
05/2012
5.0
blind cleaning, carpet cleaners, floor cleaning, house cleaning, window cleaning
 + 3 more
No work done as of yet. I will provide information on the work after it's done May 5th.
Description of Work: Paul got back to me very quickly after I left email on Angie's List. We made an appointment for Monday May 1st, 2012 from 5: 30 p.m. to 6:00 p.m. and he called to confirm earlier in the day. He was very professional. His mother ended up being the one coming to our home and got lost because we live in a private area in Elwood city and it is very hard to get to. When it was a little after, I called Paul and he returned the call quickly and explained that he sent his mother and thought she was already there. He then called his mom to see if she was alright and called me right back, she was only a couple minutes away. This was fast service!!!!!! His mother and sister showed up and were very friendly to my wife. They started walking around our home and my wife explained how we have had housekeepers and were very displeased with them!!!!! The mother started crawling all over explaining what they do and what needs to be done. She started laughing at our former keeper because she cleaned nothing apparently!!!! They WOWED my wife and she said they were so nice and explained every step and what every service was: windows in and out, under furniture, floors, appliances in and out, oven, cupboards, drawers, and ceiling fans. My wife was so excited and loved them. NOW comes the hard part, how much $$$$$$. They have to bring four people the first time (guess that's how bad it is) and then after she cleans once we only need her once a week for a very fair price. My wife hired Victory Pro Services on the spot and she is so happy and comfortable with our new company!!!!!!!! Thank you Paul and mom!!!!!!!!!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Cleaning by Celos
Hey thanks, we appreciate your business very much and it is always such a pleasure to clean your home.....
Kelsey K.
04/2012
1.0
house cleaning
 + -1 more
Absolutely ridiculous, I had scheduled a consultation for my apartment on April 7th, 2012 and was extremely disappointed with the lack of professionalism. I had scheduled to appointment for around noon, and I received a call at 11:40 stating that she would be almost an hour late for some reason, then an after many confusing phone calls and hang ups--I finally understood that she was lost, despite me giving specific directions to her son when speaking to him on the phone (my apartment building is right next to a landmark). I gave her the zip code again, told her the name of my apartment building, only to receive a phone call about 20 minutes later stating that she was in front of a hotel and not my apartment building. By this time it was 1:15, and I could not stay around all day waiting for them to show up, I had to cancel the consultation and it saddens me because I read such good reviews on this website and I was hoping it would work out. I've seen many things about their punctuality and it is all true--if you can be a person to sit around waiting for someone to show up then this company will be okay for you, but unfortunately I do not have that luxury. I will not use this company again.
Description of Work: N/A
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Cleaning by Celos
Everyone is entitled to have the wrong address one or twice, and this was the case.....unfortunately our GPS gave my mother the wrong directions and she was in front of a hotel and not your building, and the reason she was late was due top that fact and not because she was late, the gps took her somewhere else.....apologies and hopefully you will be able to understand that people do get wrong directions sometimes.......thanks and God bless....
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
House Cleaning,
Window Cleaning,
Carpet Cleaning,
Blind Cleaning
FAQ
Cleaning by Celos is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Saturday: Closed
Cleaning by Celos accepts the following forms of payment: Check
Yes, Cleaning by Celos offers free project estimates.
Yes, Cleaning by Celos offers eco-friendly accreditations.
No, Cleaning by Celos does not offer a senior discount.
No, Cleaning by Celos does not offer emergency services.
Yes, Cleaning by Celos offers warranties.
Cleaning by Celos offers the following services: Residential & Commercial Cleaning, Window Cleaning, Carpet Cleaning, Blind Cleaning, & Floor Cleaning.