SavATree Mainline

The lawn treatment went okay, I had to call a couple times to get them to do the aeration. However when they billed me, they charged me for services I did not sign up for. I've been calling every week for about 3 weeks now asking them to adjust the price. They are very nice and professional on the phone and say they are working on it but in the mean time they keep emailing me telling me I owe them the full amount (for services I didn't sign up for and I don't think they even performed) and if I don't pay I will be charged a late fee. I will not be using them again and will try to cancel all remaining lawn treatments

I was satisfied with the treatment. They did the work and it was fine.

They did the work they were supposed to do. It was a little more expensive than expected. However, they completed the work and did a good job.

Tim, the site consultant, came to assess the work needed to be done. He recommended treatments for some ailing trees. His recommendation also included scheduled maintenance to correct the issues. One tree needed to be removed due to storm damage. 2 very old evergreens needed systemic remedies. Some plants were put on the maintenance schedule as well. Tim was very knowledgeable and I found his recommendations right on.

As soon as they learned we were not interested in other services, their interest in us visibly diminished.

It all went well. They did not do the job to my satisfaction but scheduled to come back and make corrections. I was fully satisfied ad they never complained about coming back.

SavATree/SavALawn will always be on the higher end of the price scale. However, at least in this region, they cannot compensate in service or professionalism for their prices. We had already gone through two service managers assigned to our account and region -- The first is no longer with the company (after destroying our lawn) and the second we kicked off our property this year after signing us up for lawn treatments without our approval. So with all of the lawn and service problems out-of-the-way, we kept the plant service from the company...until we began pruning our plantings early this summer and discovered a white powdery fungus on some of them. I immediately took pictures of the infected plants and emailed them over to SavATree with a request to have someone get out to our property and inspect the plants and give us a recommendation. Also, to explain to us why this was happening to our plants when we were under a regularly scheduled inspection and treatment program. The SavATree office replied back that the only individual in the area available was Tim the manager we had kicked off our property. And that if we approved, Tim would come out to conduct the inspection, report his findings to the area manager Joe and have Joe contact us. I agreed reluctantly and waited for an assessment. After a week and a half passed I sent the SavATree office manager another email, this time a bit upset, wondering what was going on and why haven't we heard from them. A few days later I get an email reply claiming that their service manager Joe had attempted to contact me, left me a voice mail, etc. She also claimed that the condition afflicting our plants was Scale and it would cost us an additional $398 to treat! I replied that our regularly scheduled treatment is supposed to address Scale (states Scale right in the treatment description on the bills) and that this was a white powdery substance, not Scale. At this point myself and my spouse felt that SavATree did not even come out to visit our property. There is a huge difference in appearance and treatment of fungus and Scale and it was obvious which we had infecting our two plants. Furthermore, we felt insulted that the company would claim to have contacted us when in reality we never received a phone call or a voice mail from anyone in the company -- even after I wrote my telephone in an email to them! It was at this point in the conversation that myself and my spouse asked SavATree to cancel our service with no further responses needed from their company. After dealing with this company for over two years, going through multiple account managers, having our lawn completely destroyed by their untimly and under-performing treatments, being insulted by their lawn care technician (who was ultimately dismissed from their company last year for customer complaints), being out-right lied to by service managers and office staff, and feeling as if the company is attempting to squeeze us for additional money for (expensive) preventative services that we are already paying for we have terminated any and all contact with this company. We strongly feel that this company's professionalism, communication, and quality of products are all dismal and are far below expectations one would have, especially considering their prices. We would not recommend this company to anyone for any services; both lawn and plant care. Ultimately, we are not looking for SavAtree/SavALawn to try to salvage any relationship with us; we have given them numerous attempts to do so with both our lawn and our plant care. Each time we have given the company the benefit-of-the-doubt we have regretted doing so.

They did a good job. I have had an estimate recently for another job and the price was higher than competitors for that job. They were very professional when they did the work.

They were fine. The service worked out.

They were very nice people to work with. The price did seem a little high and I am still waiting for them to do tree fertilization. I like their attitude of saving a tree as opposed to just cutting it down.

The service was okay. There was a little issue with getting the Big Deal at first. We would use them again. The service was fine. I would recommend them again.

I liked them, they were very courteous and extremely nice and friendly. They were extremely efficient and they were very satisfactory. If they offer another coupon I would definitely purchase it again. There is nothing else I can say but very good things about them, I like dealing with people like that!

I called them, they came out and gave me an estimate. They came back a week after a cancellation, I was not home when they came. When I did get home, everything did look okay.

Service has been very poor. I purchased the Big Deal at $140.00 for $300.00 worth of Tree Service. SavATree Max Burton called within 24 hours and an appointment was scheduled for 7/28/11. At the time of the scheduled appointment, i explained to Max Burton what i wanted done and was impressed with his knowlengle of the trees and the lawn care needed, i signed an agreement for an additional $450.00 of service. Total amount of services including the Big Deal, $750.00 At the time of the scheduled appointment i inquired about went would i be scheduled for the services to be performed and was told, shortly and i did not need to be home.On 7/28/2011, the service agreement was signed for $750.00 of service with an authorization to withdraw $375.00 from visaOn 8/14/2011, while checking my banking account, i notice SavaTree made a withdraw from my visa of $387.00, amount not authorized, only $375.00.On 8/15/2011, i called to office indicating why was anything withdrawn from my visa, before i was scheduled for service or before the service was performed. I asked the staff member could she tell me the date my services were scheduled and she indcated i had to call Max Burton. I also indicated that the amount witdrawn was incorrect. I called Max Burton and he indicated that a crew would come out within the next few days. On or about 8/17/2011, a crew from SavATree showed and they performed the following:Pruned One (1) 14" maple by driveway, removed vines from Pyracantha and grinded (4) four stumps and removed the stump grindings for the removals. They failed to remove the stump grindings for the two piles located in the rear of the house. I asked the crew during the work and they indicated they did not have the tools needed to remove the rear piles and that another crew would return within the next few days to complete the agreement. Three incorrect bills, several calls asking for the service to be completed per the agreement and nothing done. A call to the front office on 9/26/2011,indicating another bill was incorrect and the service was not performed. New appointment for 10/4/2011 was give, company failed to show, agreement not completed. April 26,2012, I as the consumer failed to provide an update on the above indicated report around the close of the year 2011, the owner of the company called and expressed his concern that the service was poor and wanted to correct the problem. He resolved the dispute with the balance and offered to seed the area around the stumps. I thank him for making the situation right. After talking with him and the completion of the job order, the job was well done.

It went very well. The estimate was done very professionally and we were in touch with the same person who did the estimate throughout and after the job was finished. He gave us excellent advice and organized for the work to get done only a couple days after we had the estimate done. He gave me a price for all the work, which seemed to be a special price. Unlike many other companies, he didn't come in with that price and say I had to decide then and there to either accept or reject it. He gave me time to talk with my husband and get other estimates. I did have four estimates and these people were the easiest to talk to and gave me the best price. They also seem to prioritize holding on trees whenever possible, instead of trying to push people to get rid of trees so they can charge more. Very pleased and would definitely recommend them.

I bought an Angie's deal thinking this would work out. I made the initial call only to have to leave a message on a voicemail and then didn't get a reply. I called back again later, but was told that my house (despite the coupon supposedly for my area) and was told that I would have to contact someone different to schedule because I was out of their area. By the time I could get to this, the coupon had expired. Perhaps this was not typical of the company and they were overwhelmed by people buying the Deal?

The service was excellent. No complaints there. Just be very specific about what you want done.

I contacted them and they said they took off the $95 from the total instead of the $125 I paid.

They did a superb job and I was impressed with their work.

The crew arrived very promptly with all the proper equipment to do things quickly. They got right to work pulling up old shrubs in my front yard. Then they cut down a very large quince I always wanted removed. They also ground down the stump. They pruned several forsythia bushes, trimmed a huge burning bush and removed many tall woody weeds from my back yard. Everything went very well. I was pleased with the quality of the work. It was obvious that they were interested in selling me additional services (i.e. lawn service), but I declined. Just a note, the Sav a Tree foreman made some recommendations to me for tradesman to do other landscape services like mulching. They did not pan out as well.

The company responded almost immediately to my request for an estimate. They were scheduled for two days later. The representative walked the property with me and in addition to my suggested "needs" pointed out several other trees which needed attention. By the end of our meeting he had a list. I asked that he individually price each item because I intend to get two additional estimates and wanted to make comparisons. Twenty minutes later he had the estimate for me. He was very efficient. I indicated that I was an Angie's List patron. When I had the three estimates my husband and I made our decision to go with SavaTree. We put down a $313 deposit (in addition to our $140 Angie's list coupon). Within a day after calling them they had scheduled work for the following week. IN the meantime, they sent someone to give a scale treatment to our ailing Dogwood. Within two weeks most of the work had been done. By week four, all work had been completed. They work in teams--each with a special assignment: a) tree medication b) Removing trees and grinding stumps c) trimming spare branches and shaping d) binding trees. we were very satisfied and certainly would recommend them. We will use them again.

They were prompt in their initial contact, set a date for service, arrived early, did the work and cleaned up after themselves. It went very well.

They explained the difference of some our trees and they were very knowledgeable and helpful. They did a lot of work for the amount of money that we paid. They were also very nice and I would definitely call them again.

Obtained service from the "Big Deal" , $300 worth of tree service for $140.00. Met with Matt to discuss concerns regarding Maple tree in the back yard. Particularly the limbs hanging over the roof. The esitmate for removal of the limbs was more than what would be covered under the Big Deal. We agreed to the work that was performed ( removal of 6 two inch limbs) with the price paid for the Big Deal. The limbs are off my roof making it safer during storms.

I got the Angie's List Big Deal ($140 for $300 worth of tree work). I figured that would pretty well cover finishing up the cleanup that my old tree service had abandoned. SavaTree called me within 24 hours of my purchasing the Big Deal to schedule the arborist to evaluate the job. Matt Z. came out on 5/11 and walked all around my yard with me. Although he was willing to quote on some yard cleanup I needed done, he admitted SavATree would be more expensive for that work than a regular landscaper. We focused on the tree work, and he quoted $375 (before my Angie's Big Deal discount) to complete the following: - perform crown raising to 8' above grade level on two spruce trees (chip and remove) - perform risk reductin pruning of storm-damaged limbs on two douglas firs (chip and remove) - relocate several existing piles of stump grindings to the beds underneath the raised trees - rake off any 1" or larger deadwood in the bed areas (chip and remove) Matt estimated this work would take his two-man crew about an hour. We scheduled the work for first thing on 5/23. First thing on 5/23, the crew arrived as scheduled, walked around with me to confirm their understanding of what was to be done, and got to work. I left the house over two hours later, and they were still at it. When I returned that evening, the work was complete, the quality was great, and the work site was neat and clean. I was very pleased, but holding my breath to see if I'd get charged more for what clearly took longer than Matt had guesstimated. Matt called to follow up on our satisfaction, and left a message. When I returned the call to the office today, because I'd not yet gotten my bill, the office confirmed I'd be billed for $75. I will definitely use this provider again for tree work. It's clear they're probably more expensive than I need for other landscaping services, but when it involves trees that I want to be treated and trimmed, I'll certainly call SavATree again.