Power Home Remodeling

Process was very professional from start to finish. When the installers were done, I couldn't even tell they were there and the new windows looked great.

It was a bad experience. They did a very poor job of installation though they are or seem to be master installers. They bent the gutters and they installed the solar fans on the roof and they didn't check if it was working. My husband had to go up and fix it and they came back. When they left the place it was pouring rain and they finished doing the installation. They hustled off because it was one of those days where it was raining and they didn't come back until we complained. They hadn't finished and they were supposed to spray paint the vent pipes and stuff like that on the roof. They started to paint them while it was raining and my husband asked them to stop because it wouldn't stick as it was raining and wet. They left him the paint and the project manager and some others came back and looked at it and talked about his unhappiness. We asked them not to come back because we were very unhappy with the way they do work. We are trying to fix the things we are unhappy about. They are high priced and I would certainly not recommend them to anybody as they didn't do a good job. The price is really high. The quality of materials that they used was good but the quality of workmanship was bad. They got here on time and they left here speedily and they didn't get back to us until we complained. My husband was there while they were doing the job and he was very specific of what he wanted and those very things didn't happen. The project manager was there and he asked him more than once and he reassured us but it didn't happen. It was not a good experience.

Power windows called us three times on the day of the estimate to confirm the appointment, which then took three hours. The presentation was very informative, and the price was better than other estimates we'd had, so we were willing to sign right there, which was good because the price was "only good for that evening", and would be three thousand more the next day. The window measurement was fine (a few days later) and the installation was good. The installers were very neat and clean, and everything went well. Just as they're leaving the "Job Supervisor" drives up, and tells us that our gutters are not in great shape (which was true), and wouldn't leave until he had heard his 40 minute spiel about the new gutters we could get. The gutters also had a special deal that was only available if we signed that evening. Finally, the installers and the supervisor are gone, and we've enjoyed the new windows for the last year. Our electric bill is down 20%, and the reduction in outside noise is just amazing. Couldn't be happier with the windows. However, we're still receiving calls from Power windows. Over a year later, and despite my telling them that we've replaced the windows, and THEY DID IT, they still call occasionally asking if we'd like an estimate on our window replacement. The price and the quality are good, but I would never recommend Power windows due to their ridiculous high-pressure sales tactics.

We learned a lot during the estimate and the energy efficiency of the windows was clearly demonstrated in an easy to understand manner. We saw a dramatic decrease in energy usage after installation of the windows. We were so pleased with our windows that we didn't consider any other contractor when considering covering the trim on our house. We were not disappointed the second time around either! Note that we did have two (of the 19) windows that were replaced at no charge one year after installation. One of those windows had always been an awkward fit (even prior to the installation of these windows), however the company was adamant that it be replaced and absolutely perfect. The quality of service was the same for the scheduling of those window replacements as it was for the original installation -- very timely, polite, and considerate of our needs.

It started with a knock on the door. We scheduled an appointment for a free estimate. This estimate took us 4 1/2 hours after discussing the dynamics of the windows and how much better the service and price were compared to companes like Anderson, Pella, etc. A project manager appointment was set up for a review of the measurements. The project manager discussed what needed to be cleared away from the front of the windows and how the window would be taken out. Then an installation appointment was arranged. In the initial discussion, we were told three men would be coming, but on the installation day only one showed up. I called our project manager who spoke to the installer and then apologized for the misinformation we had received. Our installer did a great job and arrived 15 minutes early. He placed coverings down on the floor and they collected the extra debris. He checked the wood surrounding the old windows before installing the new ones. Luckily all our wood was in good condition. Our installer worked through the day without a lunch brake but got the job completed amazingly enough by 5 pm.

Initial sales visit took a bit too long. Final measurement and installation were professional and all involved were professional and courteous.

The sales feature I liked best was "no money up-front". The work was done in a timely manner and clean-up was exceptional. The company offered products which had excellent energy savings features and did not try to sell unneeded products. They were very helpful and careful in my house and considered my health and comfort needs. They helped me keep cost down and worked within my budget.

And waited, and waited. He never showed up, never called. So, at 7 PM we put a note on the door telling him not to bother us. I also gave feedback to their website telling them what happened - with no response from them. After reading similar comments about this company, I believe the door-to-door is probably a scam without credibility (never saw a truck in the neighborhood performing work as he said) and the fact that the salesman neither showed nor called was a blessing in disguise. Find someone else, get a few estimates.

The sales pitch would be my only complaint. It went on for hours; by far the worst part of the experience as it is way overdone and you are left on the spot. I had other estimates prior so I knew what range I was looking at beforehand. The pricing we received was competitive though slightly on the high side. I was very pleased with the install crew; they arrived on time, started working immediately, were very quick and the quality is excellent. They did damage one small area of fascia which I did not see right away; I will be contacting them about this and will update my review depending on the level of service received getting this repaired.

On the morning of the proposed meeting I received a call asking how many windows I wanted to replace. I told them the casement window in the bathroom needed to be replaced and that I was not interested in replacing the other windows. I was then told that the "Free estimate" was only for jobs with 4 or more windows. An irritating waste of time. Obviously, having 4 windows to replace was an obligation on my part to get the "Free Estimate."

Overall the sales pitch started to feel like a high pressure used car salesman. Loved the products. Not a fan of the pressure. However, we loved the product enough that we felt like we would miss out on a great opportunity to SAVE if we didn't! I would recommend these guys to anyone who likes top quality work and products, but doesn't have a local contractor who can offer what you need. ...just be sure you have already checked out the other guys and are ready to "buy today".

The intial contact turned out well and was very informative, but as other have said the process was lengthy. However, to be fair the process needed to take time because there was a lot to discuss and go over. We ended up deciding to have our front window replaced as a way of feeling out the company and their work. The front window was original from 1960 and consisted of single pane glass and aluminum. It is aproximately 6 feet high and 10 feet wide. The replacement window is a collaboration of a huge center picture window, 2 casement windows, and 2 awning windows. The cost of the windows was a little high, but the quality of the work turned out great. We signed to have the work done on the intial visit because they offer a discount if they do not have to come back for a second estimate. My suggestion would be to first have other companies provide estimates and then schedule the estimate for this company so you already have an idea of what other companies are offerring. Be prepared to have to make a decision on the spot if you want to get the best deal from this company. The only problem we had was the installer were late for the appointment because of a broken down truck. We understand that things happen, but the problem was that nobody called to let us know. It took about 3 or 4 calls to determine when they would arrive. Once the installers were here they moved quickly and took care to protect the floors and any surrounding furniture. They were professional and courteous, and all spoke perfect english. The end result turned out just as we had hoped and we plan to use them again in the future.

I thought the man was very nice but he didn’t listen to us when we told him that we needed to keep it short. It took two hours despite many protests that we needed to wrap it up. I think it is a hard sell; he offered us a quote but we would have to sign off on it that moment. We don’t accept that kind of treatment so we did not accept his quote. Plus, his price was $10,000 higher than the quote that won; it was basically double.

Rep on the phone wouldn't accept my answer. Very frustrating!

After they did the roof, they told me they could not complete the rest of the contract. They wanted me to pay for the roof and renegotiate for the windows and sidings, essentially a bait and switch.

On this particular Friday afternoon a salesperson from Power came to our door. He said they were doing work in our neighborhood. I usually ignore cold-call salespeople, but I knew the neighbors whose roof was being replaced, and I trust their opinion. Since we need a new roof in the next few months, I asked them to do a free estimate. The salesperson then called his supervisor, who said they had an opening that night. I would have been just fine waiting until the following week, but I agreed. In the intervening 4 hours Power called both my home phone and my cell phone to confirm the appointment. The estimator/salesperson arrived early to the evening appointment. He did seem thorough and went up into the attic to check for any wood damage there. We sat through the presentation with props and a binder full of info. Power does seem to use high-quality products and installs only 50-year roofs, which is what we wanted. The whole process took about 2 hours, and there was definitely pressure to sign a contact right then. The price would be $8000 higher if we did not sign that evening. Even that lower price seemed very high, and we hadn't had other estimates yet, so we declined.

It went great. They arrived at 9 AM and left at 7:30 PM. Neat, clean, nice and professional. The saleman was very nice and the project manager was very nice. The windows were a bit expensive but at the completion of the job and with the lifetime warranty, I am very satisfied and happy that I went with Power Windows.

They were exceptional in service. The crew of people who installed the windows took off the sticker which was on the window sill and stuck it on the wall, and that left a mark on the wall. That removed some of the paint. So the two people who were the installers called their people and took the hatch with them. They bought some paint and hatched the wall. They put on three coats of paint which was a perfect match. They did the other parts of the wall which were bad and for which they were not responsible for. They still did the other parts of the wall as well, so that the wall looked good. I would use their services again in the future.

I absolutely love them! They were true perfectionist. I didn’t have to pay 1 penny until I was completely satisfied with the job. No down payment, nothing. I was amazed! It was such a hot period of time and they crew worked long every day. They made sure I was completely happy with aspects of the project. It was absolutely perfect before I paid 1 cent. They framed it beautifully and matched the color of the other siding to a T. Most people can’t believe it’s the same house! The project manager, John was very easy to get ahold of as well. He would return calls right away and even provided his home number!

Power Windows and Siding came to our home to give us an estimate on windows at 6pm on a Friday evening. The representative was nice but would not stop explaining, comparing, demonstrating, etc. for another four hours. We finally signed a contract after being assured we could cancel it within three days. The next morning we came to our senses and checked reports at the BBB. We decided to cancel the contract, called the company, then drove the cancellation papers to the company offices to be sure they received them in time. But that was not enough. A supervisor had to come to our house, give another speech, tell us how the original representative must have done a bad job, etc. We finally got the contract cancelled, but this was an ordeal I wouldn't wish on my worst enemy. This was hard sell at its worst.

The windows are very nice, but I wasn’t pleased with the company. The initial salesman and serviceman didn’t make us aware off all of our options. Also, I felt they used high pressured sales tactics.

Their efficiency really struck me. At the same time, they were very professional and careful in their work. Everything was finished in one day.

The actual job went perfectly fine, but we had an issue with the salesperson. He stayed at our home far too long, which was a little annoying.

So far, so good. The work was expensive, but my roof is a combination of flat and peak.

Power windows put in windows in a neighbors house and pressured us to get service too. The salesman came over to our house and we could not get him to leave. It was a very uncomfortable experience and they tried to pressure us to sign a contract before they left. Not a pleasant experience...I'm glad we did not sign with them.