Power Home Remodeling

We had our siding installed by Power Home Remodeling in June 2013. Over the years, we’ve had minor issues with pieces falling off, which we always got fixed. However, recently, a gust of wind took off the entire side of our house. This should not happen after only 11 years. Power Home Remodeling is trying to claim this is an act of nature, but we’ve had three different contractors inspect the damage, and they all agree that the siding was not installed properly. This issue should be covered under our warranty with them, but they are trying to deny our claim. I strongly advise against using this company!!!

Over priced for the quality. High pressure salesman. Talked about how much plywood was needed. A small piece of plywood was needed. The finish work is terrible. Four outside lights installed. None of them worked when they left. Outside outlets were broken and no gaskets installed. Electric box’s for solar panels are not level. The ground for the breaker box is hanging on the house. Under no circumstances should you be the next victim of this company.

Do not do business with this company, they do not stand by their warranties and the windows they use are trash. I have been waiting for over a year and half for several replacement windows. They have lied several times about the wait time for my windows and after I made a complaint with the better business bureau blew me off. I spent premium money for a roof, windows and gutters from them with the assurance that they would replace any defective or damaged item at no cost through their warranty in a reasonable time. I'm sorry but a year and a half is not a reasonable time. They haven't offered up any compensation and have zero concerns about the lost of money due to my utilities as well. This is a horrible way to treat a repeat customer and I will make it my goal to inform all of my clients of your business practices. Oh, I only choose one star because it made me, they don't deserve any.

We had all of our windows replaced and a couple of months later had our roof replaced by Power. Part of our reason for selecting Power was the warranties they offer. We were generally satisfied with their work after multiple delays in getting all the windows installed. However, their roofer scratched one of our upstairs windows (they did not use a tarp to protect windows when they discarded materials off the roof). We had to wait again a couple of months for the appointment with them - 1 year ago today Power visited and placed the order for the window. At the time they said the lead time was one year and that they hoped to get those lead times reduced. I called today and Destiny said there is no update, the window had been ordered and they're still waiting on the manufacturer, there is no estimate of when it will be done and there is no one I can escalate my concerns to within Power. I heard again today that the lead times are about one year and they hope to reduce those soon.

I purchased 18 windows, 6 per year around 15 years back. Power Home has been great until around 2020. I like the windows, and all of the workers and customer service are very professional. Over the years several of the windows, top and bottom panes have failed due to a broken seal. When this happens the windows are discolored (brownish color or contain moisture that does not clear). Prior to 2020, Power Home would replace the failed panes as the windows have a lifetime warranty. Since 2020 we now have 10 windows that have failed .We have called and spoke to customer service many times during the past 4 years. They keep giving the same excuse that they cannot schedule any replacements and cannot give us a dates for replacements. It seems that they are not honoring the warranty anymore as they have so many failures. We are at a loss on what to do next.

Very professional service. The work was completely. In one day and I am very pleased with the final product. Would highly recommend for reliability, quality windows and an affordable price.

Extremely disappointed especially on the customer service side. Be sure to go through the contract in great detail and do not rush through signing if using Power Home Remodeling Group. Main problems were: 1) Unexpected costs – I was told in the sale and pre inspection project it would be extremely unlikely more materials would be needed, but would be at cost. Mid project I was told that they needed an additional $2k+ of materials that was unbudgeted for and unplanned for and was simply told “you signed the contract sorry” 2) Mess left behind – After the project, my attic was filled with wood, nails, shingles and dust all over the place. When I opened the entry way into the attic I was covered in dust and hit with wood blocks and nails. I clearly asked the pre installation manager do I need to clear the attic before the work. I was told no it would only be a little dust and just cover valuables. I called customer service and was told “you signed the contract sorry go rent a shop vac and you need to do it yourself” even after sending pictures and a manager saying this is absolutely disrespectful. The sale process I was sold that this isn’t a company you never hear from once the work completed but that turns out to be false. Once the sale is complete there is no care about the customer. Is unfortunately a typical corporate structure company only focuses on sales and not on the customer, even when they are clearly in the wrong. I know not to use this company in the future and would not recommend.

Made an appointment for a roofing estimate on my home. They never showed up for the estimate and never called. Very poor customer service.

Very quick and efficient! In and out within a couple hours, great team & customer service

BUYER BEWARE - AVOID AT ALL COSTS Our home had most of the upstairs windows replaced a few years ago by Power Home Remodeling and now almost every single window has a broken seal. They are all orange with streaking and you can't even see out of them. The product is clearly faulty and never should have been sold by PHRG. I have even spoken with a sales rep that I know from Connecticut and he informed me that this was a known problem with these windows, yet they continue to be installed. I called Warranty Service in April 2022 and gave all of the necessary measurements from the windows to replace 9 or 10 sashes with broken seals. The woman on the phone read all of the measurements back to me and exactly which windows they were to be fixing. She told me at that time that the projection for when they would be installed was 12-14 months. At that time, I found it absolutely absurd and had called to check on the status of this order a number of times over the past 14 months. Today, I called and spoke again with someone in warranty service who claimed that their "average time is 15 months and it can be longer than that" now, and still he had no projected arrival date. This in and of itself is just ridiculous. Worse than that, while on the phone I had him confirm how many sashes were on the order, and he now claims that there were only 6 sashes called in, instead of the original 10 that I had provided to the woman on the phone 14 months ago. He continued to repeat that there was nothing more he could do than to submit another claim for the missing ones. He effectively was calling me a liar saying that I had never gave them the measurements for the remainder of the windows which is patently false. He was unwilling to to give me any additional help or solution, and would not give me information for anyone in a supervisory role. At this point, because of errors made by customer service on the part of PHRG as well as their original installation of a known defective product, I potentially won't have windows repaired for over 3 YEARS from the original date that I called. This is a scam, this is inappropriate, and this is entirely unacceptable. PMRG practices business in bad faith and pushes a warranty that is an apparent fabrication of the truth.

Before you even think of using power home remodeling give this a read. I unfortunately used Power to replace my windows. They give a great sales pitch but don’t fall for it. First they locked me into a price and then came back a week before the install and told me it was going to be $3,000 extra because they messed up the bid, right then and there I should of canceled it but I didn’t. Then came the day for install and everything seemed ok until they left and I realize how bad a job they really did. First I realized that my windows frames were scratched and there was even black overspray on the inside where it is supposed to be white. I also have 2 windows that will not stay open and then the top part comes falling down as soon as you unlock it. The window caps are wavy from being forced into place and the caulk job was horrendous. As more time went on I just kept noticing more damage that they tried to pass off to me. After countless pictures and phone calls someone finally cam out and agreed to go over the project with me. They agreed that it should not look like this and that they will replace all the damaged windows and screens. 3 months later I finally give them a call to see what is going on and no one can help me. This experience could not have been worse and I highly recommend using any other company that you can find. It will be cheaper and I’m sure the work will be better.

Stay WAY away from this company. Extremely high pressure sales. $20K more if I say yes tomorrow instead of tonight? They claim expense. Be real. They won't give you a breakdown of projects, either. They just change the overall number. Roof: No tarping at all in my attic so the insulation is covered with roofing material and dozens of nails. Windows: All screens had to be re-ordered since they were bent or too small. Weeks to get those. Best part: They put a nail through my condenser line of the AC. They claim they installed correctly, and it's the HVAC company fault. Of course, HVAC company says they are not at fault. So, not it's off to a lawyer to sort it out and be paid back for a $3K repair that certainly isn't my fault! Wonder why Angie reviews are so positive? They incent you with discounts to make reviews while they sit there! ZERO integrity.

They were consumate professionals and answered all my questions & even during the installation. Everything went on schedule & on time. I live the windows!

I started off well when I was visited by Teresa at the door, but then the appointment scheduling person (Mike) on the phone was rude but Teresa helped ease me through that. Jared was awesome. The next person (Colin?) was awesome too. The install was where things went wrong. The windows themselves seem to be installed very well, though a little bit dirty around the edges from black fingerprints. During the removal of two of the windows, one of them shattered inside and outside the house. I know mistakes happen and I heard vacuuming so I thought everything was fine, but when I went to go install the blinds, I was wearing socks and I picked up a piece of the glass and it went into my foot when I stepped on the step stool and fell backwards. I then spent about half an hour looking for glass inside the house and about an hour outside the house picking up all the glass. I picked up probably about 2 lb of glass. I wish I was told to be careful about the broken glass. If I ever go with Power again, I want different installers.

Highly recommend. No pressure sales, not the most expensive of other quotes received. A professional local company providing high quality work and materials. All workers were very courteous, came on time, worked full days everyday, until the project was completed. Their Quality assurance team stopped by the following day to review the completed project and to address any concerns, which we had none.

The work they do is solid and their product is high quality. Sales were earnest and transparent. Good choice!

From the salesman Christian/Tyler, scheduling and installation we could not be more impressed and happy. Everyone was extremely professional and personable. Their work is beautiful and way above average, we highly recommend Power Home Remodeling.

Excellent customer service and product. Everything was streamlined and simple from the beginning and very thorough product description and install.

Power has been a terrible company to work with! We had a contract to replace 11 windows, 5 of which were very large picture windows. They came out to measure and told us they can do the job. On installation day, one of the picture windows did not fit and they broke the original window. They sealed it and put it back in. They came out to remeasure and assured us that this time, they can do the job correctly. A month or so later, they came out with the corrected window. Again, it did not fit and they badly broke a different large picture window. They sealed it and put the old window back in. At this point, we of course, don’t trust that they can do the job. Their solution was for us to pay for the windows that were replaced and they just walk away and leave us with 2 very large broken windows. We called them over and over again and just get blown off. Finally, they offered to just replace the glass that was broken. That is unacceptable as they have not honored the contract. This dispute has been going on for months with no resolution.

I just want to give a shout out to this company, who specializes in home remodeling, on the amazing achievement of mis-measuring the same window 4 different times. I mean, think about how incompetent a company needs to be to employ several sales consultants (here’s looking at you, Steve Brown and Matt Gussie!! High five!!) and a project manager who can’t actually use a measuring tape correctly? It was a real pleasure to miss 3 different days of work (because the install time will be incorrect by several hours, so make sure you take the ENTIRE day off!!) and rearrange schedules and work appointments to get one incorrectly measured window installed correctly. And don’t worry! If you love the company as much as we do, you’ll get the opportunity to talk to them for at least 3 months after your original install date trying to track down any answers on your project. Hopefully you won’t get too attached to your sales consultant, because you will never ever hear from them again and there will be no direct phone number or email address on their business card. All in all, I’m thrilled to spend 17k on a window project that is taking 3 months to complete. I almost feel like we should have signed with the “quality assurance specialist” who tried to use his hard selling tactics to have us spend 30k on new siding and gutters even though our original project wasn’t even complete! In conclusion: this is seriously the worst company I have ever dealt with. Use a different company. Save your sanity. They are extremely overpriced. There’s an article in NJPEN.com about them targeting Senior Citizens with their sales tactics. They are horrible and will give you migraines. Cheers!

Everyone of the workers were very friendly and did their work great

I had window and door installation by this company, and since they switched warehouses in the middle of the projects, everything went downhill. We have had issue after issue with the door install; appointments no showed, Ian’s if they did arrive it’s always late. The original door install was suppose to be July, it is now December and after countless missed appointments, rescheduled appointments, and more issues, we are still not done with these doors. The quality just is not there for the price they charge. Even when everything is done and fixed (if it ever does..) at the end of the day I still cannot get over their customer service or lack there of. It is a call center of random people who don’t know anything about your project and can’t actually help or get anything done when there is an issue.

Replaced entire roof , gutters, capping on fascia and soffits. Excellent wuality work. Would recommend to others.

I got no response and I can't get my money back. No work was done at all. The job was a small job. They did large job for me and they did well. But for they small jobs they are not interested.

Purchased windows from Power. Original installation was done unprofessionally with caulking left in globs and damage to frames, install of the picture window was scheduled for a later date. Picture window install and repairs of original install was scheduled three times. All three times (I had to take off of work each time), no one showed up and no one called. Every time I call (since they don't bother to call) I get an apology and a reschedule date but each time no one bothers to show up for the confirmed appointment. Filed a BBB complaint.