Power Home Remodeling

Our initial sales call was ~ 2 years ago so when I requested a new quote I stated that I did not want the lengthy sales pitch. We were given a quote after ~ 1.5 hours. We explained that he was #2 of 5 vendors we were talking too. Our decision came down to 2 vendors, Power Home being one. I called and asked for the best price and PHRG gave us a price inline with the other vendor. The lifetime warranty and that fact that it will travel to the next two owners was a huge plus. The one day installation was also a big plus as I have 4 dogs. They came out and completed the paper work, did not take a deposit. Came out ~ a week later for the final measurement and 4 weeks later our windows were installed. The crew that came out were fantastic, professional, clean, polite and all dog lovers. They did the windows in the order I requested instead of their usual routine. It was like watching a well choreographed dance, it was apparent they have been working together for a long time and each new his part. They started a little after 9 am and finished, cleaned up and left by 3 pm. The windows look great, are so easy to open and close and I can see out again. Activating the warrantee was a breeze. So far I am very happy with the work and product, definitely would refer PHRG. Although that initial sales pitch was painful.

Both times (one-day jobs) they showed up on-time, worked as quickly, quietly and efficiently as I thought possible and left the house spotless. Both crews were friendly and courteous. I couldn't have asked for a more pleasant experience

In June, the replacement and installation of twenty-seven new windows was performed first, and that work took two days. In early July, the replacement and installation of a new manual garage door was completed next. One week later, the replacement and installation of a new regular door was completed. My wife and I are very happy with the windows and the doors. Even with the weather becoming colder our house remains comfortable and warm. Thanks to nice work by PHRG. The installation work was neat, clean, and systematic. Special thanks to: the window crew of Norbert, Paul, and Mark -- you guys are the best; Matt, the roving representative, for approaching me in the first place; Jonathan, for the thorough and detailed presentation about the windows -- that was epic.

THE WORK ITSELF: The windows look gorgeous and the door is a massive improvement over what I had before. They have a very good quality process to make sure all windows and doors are sized correctly. The workmen were organized, professional, timely, and talented. They worked around my cats, and also found a way to reorganize the installation process when it started to drizzle, to make sure the house did not get wet. The only complaint I have about the installation itself: I did find a couple pieces of glass by one of the sliding doors in the back. They were remains of the old windows, and had been missed due to a higher patch of grass. This was the only place I found any refuse from the installation - they even vacuumed my house for me when they were done. A couple days after installation one of my sliding doors, one of the screen door latches stopped working. The process to have this fixed was fairly painless, prompt, and also free under the warranty. THE MAIN OFFICE: I rated them an "F" in professionalism because of the office, NOT because of the workmen. The work was done brilliantly, and the guys who did it were great. My issue is that when I activated my warranty, I made the mistake of letting them know that I was a member of Angie's List, and they have been harassing me incessantly to write a review here for the last month. Emails, phone calls, you name it. Each time I get a promise they'll remove me from the list, but that doesn't stop them from doing it the next day. By all means, they do great work! But DO NOT LET THEM KNOW THAT YOU BELONG TO ANGIE'S LIST! THEY WILL NOT STOP HARASSING YOU FOR A REVIEW! IT IS NOT PROFESSIONAL TO HARASS YOUR CUSTOMERS FOR A GOOD REVIEW! I love the quality of their work, I really do. But I am going to find someone else for the remainder of the work that I need done, because I am NEVER going through this HARASSMENT from their office EVER AGAIN.

The window installers were prompt, professional, and completed the installation in a timely fashion. The rain gutter installers came a week later and did a very good job as well. I did find a broken solar powered lamp a couple of days later and they moved another spot light that covers rear of our home and forgot to return to the correct position.

they came. they conquered in 1 single day. it was a professional, well-oiled machine of an install. Great quality, great crew, very helpful and informative.windows are of high quality, well made, and really look great.

The workmen were fast, efficient, clean, polite and respectful of our family and home.

It was great from day one! The sales representative measured all the widows that I wanted replaced and then sat down with me to schedule a time and date that fits MY schedule (other companies were not so kind about working on a Saturday- these guys love it). He informed me that the project manager (Head Top Guy in Charge of the Crew) would contact me in a few days to schedule a look at the windows. The project manager called an HOUR later. He came and remeasured the widows to make sure that the proper measurements were taken and also informed me that I didn't have to remove my blinds. He asked about the age of the house and let me know that it was a possibility that the window might have lead around them. He gave me information about lead and informed me about how they taken even stricter handling of the material just for that reason. It was 4 days before my installation and I had to call them to reschedule due to work issues. The company had no problem with it. The new date arrived and the onsite manager called me at 7am to let me know that he was on his way and would be at my home by 8am. They were here by 7:45 and prepared to get dirty! They unloaded all of my beautiful windows and then all of their trashcans (like 12 of them). The onsite manager introduced himself and the crew to me. He informed me that they would be putting down some dropcloths to protect my carpet while they work and also the floors in every room that they had to enter. They got down to work ASAP! You heard one loud pop and the next thing I know all of the windows were out and being brought down in those trashcans they brought. The crew was quieter then my cat (who was not happy being locked away). I went to check on them around noon to see if they would like some pizza (hey you work for me and i will get you pizza) and I didn't even noticed that they already ate their lunches. The onsite manager was working with one guys putting one widow in on my second floor and another crew member came down and said that they were down on the 3rd floor. He even rescued my cat (who snuck out on my roof with him and watched him work). So kitty was sent to kitty jail and within 2 more hours they were done all of my widows. They cleaned every inch of workspace and more. They even swept my hardwood steps! The onsite manager sat down with me and went over the lead information again. He even gave me notices to place in my widows to inform of possible lead. As quietly as they came they left. Sad to say but my house was much cleaner after they left then before they left. This is the 2nd project that they have done for me. The original was 6 widows just to try them out. That was before summer on my first floor. I haven't turned on my AC all summer on my first floor. THAT should tell you how cool my first floor has been. Kitty is ticked becuase she had to find a new widow to sunbath in since NO HEAT comes through these things. Spring they will be replacing the last 8-10 widows. They already know to call me in March so my order can be completed by April. I love my widows. Yes they cost more than the average Home Depot widow but they are the highest quality ever! Ask the sales rep to smash a 2inch nail into a wooden beam using the actual widow they bring. Only these people did it and the widow didn't break. And that is how you know you have the correct widows for your home!

Two very nice-looking young men knocked on door in August, 2012. Don't usually talk to solicitors but had just settled my mother's estate and house needed a lot of work so agreed to have them send someone to quote. Was very impressed with that young man as well. Price seemed right and demonstration of product seemed authentic. Was not sorry. Work was done on time, swiftly and clean-up was great on both jobs. Had mentioned to Sales Representative that I had seen a lot of negative reviews on BBB site. He said that they do a high volume of business and use several sub-contractors. When they get negative feedback they discontinue using those particular contractors. When our work was being done, the site inspector said we had scored the best crew they had. Overall rating of company was A at the time in spite of reviews. Have never been sorry we chose Power.

Excellent-- called to let me know when they'd be there, came when they said they would, kept me updated on the progress of the job, all workers were polite and courteous, and they thoroughly cleaned up! I highly recommend them!

Very well, except for the lack of communication between Power and the garage door subcontractor.

Neighbors are having their roof replaced by this company, and their crew was out canvassing the neighborhood for additional sales. The first person I spoke with identified himself as a the Project Manager of my neighbors job and asked if he could send someone out for a free estimate. The Estimator came at the arranged time, and went into a lengthy spiel about the company, their work practices, the competition, their products, etc. etc. He inspected the roofing from the ground (we have a two story house), and inspected the roof decking from the attic. He then continued his spiel about the steps involved and the products they use, and how their competition uses short cuts, etc. etc. He then proceeds to outline the estimates I'm likely to receive from his competition for this job. And tells me that he can offer me a discount if I agree to the work today, but tomorrow the price goes up. Really? My roof is going to change so drastically in a day, a week, even a month that this quote is invalid after 24 hours? The "one call" discount also includes a special financing rate of 9.99% (financing done by Wells Fargo), but if I wait to agree to the work the financing rate will be 27% (again, financing by Wells Fargo). I can appreciate their "one call" discount concept, but the price should be valid for more than 24 hrs. That alone is reason enough for me NOT to use them. Also they only offer one product, asphalt shingles, they couldn't even do a copper roof on a bay window. What kind of "roofing" company can't handle all sorts of roofing? I realize there are specialists out there who only do copper, so they should be able to work with them on that. I'll have to wait until they're done my neighbors house to get a sense of the quality of work they do. It might be good, and the price may be reasonable, but the sales tactics are for the birds. Also, he would price out the job until I picked a shingle color, he said the price changed based on the color, all of the samples were the same brand, same model. Fine, if the price changes based on the color, price me out with the most expensive one, nope, he couldn't do that. What if I change my mind on color in the meantime? Advice to the sales team, shorten the pitch and make the "one call discount" valid for more than 24 hours, perhaps at least 72 hours? But really it should be more like a month, provided the scope of work doesn't change.

Up front, regarding the roofing job, let me say that the materials used were top grade - no complaints there. The installation was average - what you might expect from any roofing contractor. I've found a number of sloppy application issues in the year+ since installation (nails piercing the side of the rain drip, less than smooth seams at gully junctions, etc.), but nothing that affects the overall integrity of the roof. On cleaning up after themselves they were first-rate. I was very pleased with that part of the job. My main complaint is with the completely deceptive sale and amateurish installation of their gutter protection system, and the less than honest treatment I received when trying to rectify the situation. The gutter system was sold to me as a solution to my having to climb up and clean out the gutters every month or two. But the gutter cover sat flat across the gutter and actually collected material, and plugged up more quickly than the gutter would fill up with debris without the guard. For a couple of months I was climbing up twice a month to clean off the guard, doubling the amount of trouble I was having before the introduction of their product. On top of the design flaw, the installation looked like someone pounded the guard into the gutter opening with their fists, before running screws in at every possible angle, sometimes seating, and sometimes only driven halfway home. Looking down the length of the gutter, it looked like a roller coaster track. On top of that, the inital installer cracked and chipped the existing gutter (probably from the jamming that obviously took place), shortening its remaining lifespan I'm sure. Seriously, I have a 9-year old grandson who could have done a neater job. (See pictures.) My attempt at rectifying the situation went on for a couple of months, and I won't detail all the frustrations and deceptions encountered. There were two attempts to fix the problem, but because the system was not what PHRG said it was at sale, neither worked as promoted, nor to my satisfaction. I ultimately removed the guard myself and tossed it in the trash, where it finally seemed to be properly installed. To sum up, it felt to me that there was a lot of lying, or perhaps I should say, intentional deception on the part of PHRG in trying to find a solution to this problem. When it was obvious that what they sold me was not what was installed, I would have settled for removal of their product and a refund of just that part of the job (I'm guessing only a few hundred bucks off a $15K invoice) and we would have parted amicably and I'd be writing a generally positive review of PHRG's roofing service now. But given the way I was treated and their refusal to consider a remedy other than ramming their inappropriate and deceptively-presented product down my throat, I will never consider using them again for any job. Update in response to provider response on Oct 30, 2014: It is true that Power offered to install a new gutter protection product on my existing gutters, the same ones they had horribly chipped and cracked in their earlier installation, but there was no mention of a brand new gutter system in the offer presented to me over the phone. I declined the offer as presented because I had previously allowed Power back 2 times to try to rectify the issue, each time with additional installation abuse (holes, nicks) to the house and guttering, before they convinced me they were unable to make their ill-designed product work. After significant effort on my own to repair their damage as best I could, I was not anxious to head down that road again. Plus, I had no way of knowing if their new product was any better than the original one, other than their say so, which I no longer have much confidence in. The remedy I seek at this point is reimbursement of the cost of the gutter project, which was dishonestly presented to me at the time of sale. With every other purchase one makes today with a reputable business, you usually have the right to a refund if it clearly doesn't live up to its sales claims. Power's gutter protection system clearly did not. While Power may claim to stand behind the quality of their work, they don't seem to stand behind the honesty and integrity of their sales policies and practices. When I brought up my desire for reimbursement based on dishonest sales promotion, the conversation was over. Power's grand declaration "to do whatever is necessary to make it right with our customers" apparently does not include all modern remedial standards of reputable business practice.

From the nice young man who knocked on my door to the guys who installed my windows, everyone was very nice and professional! The salesman spent 4 hours with me, and the presentation was AWESOME! Bobby was so great and was so patient with me as I tried to decide which types of windows I wanted. I kept changing my mind : ) The technology behind the windows is incredible. They are VERY high quality and will definitely save me a lot of money on my electric bill. They warantee not only the windows, but also the work for life, and it's transferable if I ever sell my home. I love that! Power Home's communication process is one of a kind... better than I've experienced with any other company. Whenever I had questions, I was able to speak to a live person who was knowlegeable, courteous and able to help me right away. I love that the company has mandatory ongoing training requirements for all of their installers, and I like that their window installers only work on windows, their roofers only do rooves, etc. Stan's crew did an incredible job installing my windows!! They arrived on time and were courteous and professional. They cleaned up everything when they were done! I REALLY love my new windows! They look GREAT!! I HIGHLY recommend Power Home Remodeling Group!!

It turned out great. The wind from hurricane Sandy blew out my siding. They came out to do the work in a few hours. They were easy to work with.

The sales rep came to the house and gave us what seemed like a 3 hr brief on their products. It went well, very knowledgeable in his craft. The price for the door and downstairs windows was some insane number so we opted for the door to start off, which was a storm door and a front door. It came out to be around $5,000 give or take which we sadly said yes to. After doing a ton of research that night we called them the next day to cancel the contract because we found another company that would do the same two doors and all downstairs windows for the same price.... They had another rep come by the house to try and talk us out of canceling. They dropped the price down to around $3,000 and my wife and I were both fairly shocked. We said no to their service because of the price drop, they were literally going to double their money for installing a door. I'm a firm believer in profit but 100% profit off of customers? Not cool in my opinion. I recommend going with someone else because they will rip you off.

Roofing crew arrived around 8am and went straight to work removing shingles. Once the shingles were off, it was determined that the decking needed to be replaced (50 year old plywood). The project manager called, we discussed the change order and everything was handled very professionally. The entire roofing job took nearly 12 hours. The materials were top shelf, I opted for the 50 year shingles, which were more costly. The crew was very professional, taking great care to protect our property while doing the work. The clean up was very well done, I found only a few nails. In fact, the property was cleaner than when they started. Gutter crew came the next day and had the gutter work done in 90 minutes. All work completed by Power was high quality and I have confidence it was done right. Power will not be the lowest priced quote you will get but I feel the quality is well worth the cost. I would definitely use them again.

The young man came out and gave me an estimate. The estimate was very high and he was willing to take a $1000.00 off the price. He stated that he would take $1000.00 off if I agreed now. It would lock in price for roof and it was about $10, 000 less. He told me originally the estimate was good for a year but it really is not. I did it but after thinking this over I called to cancel the order. I called and she stated that I could not cancel. I have no doubt the product is probably as good as he says it is. But I felt that I needed more time to decide. I found a cancellation in the packet and sent it out.

We just had our free estimate done. 1. Yes it was lengthy but it kept both my husband's and my attention. Why was it so long? There was a lot of information to learn, discuss and decide on. I knew investing in siding was not going to be cheap. If you are going to spend $$$$$ then shouldn't you know in detail what your getting for it? This was completely different from my last estimate. That estimate took 30 minutes. As the presentation went on, I compared it to the estimate I had received from the other contractor (Contractor A). Here are more differences: 2. I have asbestos tile siding. Contractor A wants to cover it with foam boards and attach siding. Sounded okay until I did my research. This type of information MUST be disclosed to any future buyer. It's not a good selling point. Plus, two homeowner insurance carriers won't cover you. USAA & State Farm will cover you only until the renewal date and then cancel your policy in NJ. Check your state. The reason they stated was the installation process leads to mold and structure damage over time. Power went over doing it the right way. Yes it add to the cost but who want to be uninsured or have to redo a large project? 3. Gutter. I know I have crappy gutters and not enough down spouts for my mid-size home. Contractor A added gutters to my estimate but didn't write down the type or size. Just says aluminum gutters. Power explained how they install them, the size and type I would get and why. And it's in writing. 4. Attic insulation. We have none. Older home. Not addressed by Contractor A. It came up because we discussed soffits. Once again thorough explanation. Not cheap, but doing this once in my lifetime .... And I'm young. 5. Soffits and trim. Not addressed by Contractor A. Once again thorough explanation. 6. Range of selection. Power Colors are minimal because it's what they can guarantee. Contractor A can get me the exact color I want, but no mention of a guarantee. 7. Warranty on labor and parts. Guarantee of the job completion. I read it all. Its on their website. I've checked 3 other vendors they mention warranties but don't post them. Power is insured, have safety requirements, and employees. Contractor A did work next door: no hard hats, no harnesses, and the workers were subcontractors. 8. My price was 3x more than Contractor A. If you cut corners and go cheap then that's what you get. This is my home. My last home. I'm not taking risks. It was not a hard sell nor was I pressured to contract that night. As an educated buyer I could make an educated decision. 9. Yes with the power of Google I verified lots of the things my salesperson said while he was here. I'm that person. I'll call you out on a lie right then & there. 10. For everyone who complained about the salesman, it's a personality thing. My guy was Ed was personable, funny, and very knowledgable. If you don't like salesmen and you just want to pay for a job and not bother with the details go ahead. Unfortunately there are crappy people out there. I contracted them for the job. Let's see how it goes! I'll keep you posted.

All I can say is that I am overjoyed with my windows. The young men that did the work were very professional and did a great job. I am scheduled to have more windows replaced in the fall. They are all about satisfaction! The installers put down plastic before starting and cleaned up after themselves before leaving. I've had my windows open since the day of installation. I would strongly recommend Power for any window needs you may have.

Customer service has been asked on several occasions (I think we're up to three now) to not call my home again. I've told them that if I have a need for their services I would reach out and contact them. They repeatedly ignore this request and today decided to pay my home a visit. They spoke with my wife and after repeated attempts to ask them to leave, she gave in and scheduled an appointment. I'll be cancelling the appointment but don't appreciate their high-pressure sales pitch. In this day in age, it's unsettling when an individual visits my home (who wasn't invited) and repeatedly asks details about the next time that I'll be available and insists upon scheduling an appointment.

Guy was punctual, courteous, and did professional work. Estimated job time of 5 hrs was on time. Followup "interview" to review the work by another guy was 90 minutes late. Eventually conviced to have my attic insulated for another $3900. Good work performed both times. Although I thought the prices were a tad on the high side. Good workmanship in both jobs. House feels cooler already with the new windows and attic insulated.

They arrived within the predetermined time and stayed until the work was completed to my satisfaction. They were careful to cover everything inside and outside of the house, and carefully removed all of the debris from the original windows. The windows themselves operate smoothly and are an exceptional replacement to my old single pane wood windows. I plan on using them to finish the rest of the windows that are remaining on the first floor of my home.

Very smooth no problems looks great

It went very well, a long day the came about 9am & left about 8:30 or so..they cleaned up as they went along & clean everything went they were done. The guys were very nice, pleasant at the same time very professional.