Patete Kitchens & Bath Design Center

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Marty, our designer/planner was very helpful in creating the perfect kitchen and bathroom layout. We are incredibly happy with the results! Others may complain that you are limited to Patete's showroom items, but we brought up several design ideas and they always had the perfect item. The contracting team (a father and his sons) were polite, courteous, and worked very fast with amazing results. Was completed on time and on budget. I would trust Patete to do any remodeling project.

I believe the name of the man who did the work was Nick and he showed up on time and put down drop cloths before he started. He did all the work himself. Normally he says it takes most people about 2 days to do this work and when we got other estimates 2-3 days was the norm for this kind of work. He did all the work in one day. He was very professional and watched out to make sure our 2 cats did not escape the house when he was going in and out. He cleaned up when he was done, explained some things about the product and work and answered any questions we asked him.

The design team at Patete's Carnegie showroom did a great job walking us through all of our options and were VERY helpful when we had to rework some fixture selections to keep costs in a desired range. The actual work was done well and professionally. The workers were respectful of our home and were courteous and neat. They cleaned up each day and made some special accommodations to keep the dust under control during the demolition phase. The bathroom looks great and the installation was nearly flawless. My only complaint would be that the floor tiles were not perfectly level, causing a small extra opening between the front of the base of the toilet and the floor. But, some would say I am being too picky. Patete charged a pretty high price, and generally provided a high level of service and quality work.

Patete is very professional. They have a great showroom and a well educated staff. They make the design process about as easy as could be. Did feel somewhat patronized in the design process, as their design was a significant change from the original kitchen. Whenever we would suggest alternatives the answer was "we can do anything you want" but the subliminal message was you'd be a fool to change our design. Estimated cost was $40,000.

They were very well organized with their things and they did the job well. The owner oversees everything and knows when the next person has to come in. That is why I say that they were very well organized.

They subcontract the work. Patete then assigns one of their job coordinators to handle your project who is then your contact person from there on out. There were problems and we could not get our assigned Patete coordinator to call us back and update us throughout the process which turned the entire job into a complete headache. (Wrong product was ordered and installed, not enough product was ordered to complete the job, sub contractor was not installing work the way we initially agreed Patete would do it, you have to be present and make sure all is going right because no one from Patete meets the workers at the job site or comes out afterwards to check their work). We called numerous times and left messages with no response over the course of several days. Matters did eventually get worked out and we are happy with the way it looks however we are not sure if we will use them again due to bizarre communication issues.

Patete was expensive and they do not itemize their invoices. However, they did a professional job and the kitchen looks beautiful. We had a couple minor requests after the kitchen was finished, such as extra knobs and pulls and for them to fix a loose drawer knob, and they responded quickly. We felt that it was well worth the cost for the peace of mind that they would do an excellent job, and we weren't disappointed. The staff was professional and courteous. They work hard to make sure the customer is happy and have a great reputation. We would use them again.

The project went very well. It took five days. It started with our visit to the showroom where we made an appointment with Jay the salesman to come to our home. He came and took measurements and also brought samples from which we chose the color of the acrylic bathtub surround. We made another appointment to visit Patete Kitchen & Bath Design Center where we selected the items related to the rest of the bathroom. This required two appointments. So we didn't get our estimate until after the end of the second appointment. Upon our agreeing to the estimate, we mailed a check for 50% of the cost. The project manager came to the house for final measurements and told me that our order would be between eight to ten weeks. The order actually came in after twelve weeks; Jay said one of the items for the powder room had been on back order and they only start jobs after the entire order has arrived. The workers arrived promptly each day and worked diligently. The bathroom looks great.

Overall we were quite pleased with the job. The showroom made it easy to pick out everything we needed and the design consultant helped steer us in the right direction. The actual job took a week longer than expected. Also the toilet had to be installed several weeks later due to a crack in the first toilet, but they gave us a temporary one while it was being ordered so that we could have a working bathroom. They were very attentive to detail, and the carpenters Jeff and Mike were very polite and friendly. They also cleaned up after themselves each day.

Work completed timely and neatly. Tile floor is lifting, but I haven't yet called to see if they'll repair.

We found this company to be very responsive to our concerns throughout the entire project. All subcontractors were polite, on time and thorough. When there was a problem, we dealt with the project manager who got the matter resolved to our liking. Communication was excellent. The price to remodel a kitchen may not be the cheapest with this company, but the work is professional and timely. The only complaint I'd have is that sometimes they scheduled different contractors (plumber same day as the ceramic tile contractor) to get the job completed faster. They got in each other's way and it was frustrating for them. As a result, the tile contractor had to come back to redo some of his work. Electric was last step so tile contractor couldn't see well during his work.

This is an excellent company that follows through on all promises. They have professional, courteous installers. Patete exceeded all expectations.

Treatment by the planner at the showroom was rude and contemptuous. After beginning our meeting by saying he wasn't doing his job if his proposals didn't meet my needs and desires, he finished by saying my idea for the kitchen would ''look like garbage.'' Asked me what my husband does for a living! (Excuse me, what century is this?) Did a very bland and uninspired computer picture of a bathroom, then designer rushed me around the showroom to pick things out. You have to buy their stuff. Designer admitted that their cabinets drive everything else (why do the sinks have to be so close to the walls? Because of the cabinets we have.) Flatly refused to propose a kitchen design unless I agreed the appliances/fixtures could all be moved around (my layout works great just the way it is.) I've since learned that my experience here was not unique. Maybe this company will only do $100,000 kitchens for women who want a man to tell them what they should want. Oh, and who have highly-paid husband

The work was performed well, but with some delays (damaged goods and misordered cabinets that had to be replaced; finishing details not completed until about 4 weeks after promised finishing date). The design was incomplete, making it necessary to make placement decisions for light fixtures and accent tile on site, last minute without designer's input. In sum, I feel as though I sought out a 5- star restaurant, paid a 5-star price and got a good 3-star meal. If you use Patete, insist on detailed drawings of finished room with specific measurements. Have these reviewed by licensed architect or have alternate design done by architect before deciding to go with Patete. Also check with other showrooms for more design choices.

The staff was very professional and had very original design ideas. The interior designer was very helpful in selecting materials that fit what I wanted the kitchen to look like and flow with the rest of the first floor. The coordination staff was very precise and the workmen were clean and quiet. I would definitely recommend.

COMPANY USES SUBCONTRACTOR TO PERFORM WORK (E.G. DEMOLITION, CONSTRUCTION, ELECTRICAL AND PLUMBING). THE DESIGN WORK IS OUTSTANDING. THE WORK OF MOST SUBCONTRACTORS IS GOOD. THE COORDINATION AND SUPERVISION IS POOR AND MANAGEMENT RESPONSIVENESS IS LACKING. THE END RESULT WAS GOOD BUT THE PROCESS WAS HARROWING.

TOM DEANGELO AND MICHELE (LAST NAME?) WORKED WITH ME ON MEASURING SPACE AND CHOOSING FIXTURE, FLOOR MATERIALS, PAINT AND WALLPAPER. THE EXPERIENCE WAS ENJOYABLE. NO HARD SELL, JUST EXPLANATIONS OF WHAT WAS AVAILABLE. AFTER THAT, TOM PRESENTED A DETAILED PROPOSAL. FRANK LEAD THE INSTALLATION TEAM AND DID ALL THE WORK WHILE I WAS AT THE BEACH! I CAME HOME TO TWO NEW BATHROOMS, A NEW KITCHEN AND FOYER FLOOR. NO CLEAN UP EXCEPT DUSTING. ABSOLUTELY NO DO-OVERS OR MISTAKES. EVERYTHING IS TERRIFIC!

AFTER PLACING ORDER, SALES REP. WAS VERY UNCOOPERATIVE. WAS TOLD IT WOULD TAKE 6-8 WEEKS FOR VANITY TO COME IN. INITIALLY TOOK 11 WEEKS. MORNING IT WAS TO BE INSTALLED, THEY CALLED 1 HOUR BEFORE THE SCHEDULED TIME TO TELL ME THAT VANITY WAS NOT AS I ORDERED. TOOK 3 MORE WEEKS TO HAVE CORRECT ONE SHIPPED. INSTALLERS WERE COURTEOUS AND FRIENDLY. AFTER THEY LEFT I TURNED ON WATER/ATTEMPTED TO CLOSE DRAIN. WOULD NOT CLOSE. HANDLE KEPT FALLING DOWN. LOOKED UNDER VANITY AND THERE WAS FAST LEAK WHERE PLUMBING HAD BEEN DONE. ALSO NOTICED ON RIGHT FAUCET THERE WAS A 1/4" GAP WHERE FAUCET SHOULD HAVE MET THE VANITY. WHEN MY HUSBAND DISCOVERED THERE WAS A MISSING PART FOR THE HANDLE-DRAIN, I FOUND IT ON THE DRIVEWAY WHERE THEY UNLOADED & HE FIXED THE DRAIN. BECAUSE I NEEDED TO USE MY SINK IMMEDIATELY, MY HUSBAND RE-DID THE PLUMBING UNDER THE SINK TO CORRECT THE LEAKING PIPE. DOOR TRIM HAD UNFILLED NAIL HOLES. THIS VANITY AND INSTALLATION WAS DEFINITELY OVERPRICED.

WORKMEN PLEASANT AND PROFESSIONAL. DID GOOD JOB OF COORDINATING DIFFERENT ASPECTS OF JOB SUCH AS FLOORING AND ELECTRICAL WORK. DESIGN WAS PRETTY GOOD. HAVE ISSUES WITH SOME SMALLER DETAILS. ONCE JOB BEGAN, VERY RESPONSIVE.

THEY CAME OUT TO THE HOUSE AND GAVE A NO PRESSURE SALES PRESENTATION. THEY HAD GREAT FOLLOW UP AND GOT THE INSTALLATION DONE IN A TIMELY MANNER. THE YOUNG MAN THAT CAME OUT WAS VERY POLITE AND EFFICIENT. WE WERE VERY HAPPY WITH THEM. WE COMPARED THEM WITH OTHER COMPANIES AND FOUND THEY HAD A MUCH HIGHER QUALITY OF MATERIALS AND PRODUCT.

I THOUGHT THE WORK WAS VERY SATISFACTORY, THEY WERE ABLE TO HANDLE IT ALL. FROM DESIGN TO FIXTURES, TEAR OUT AND INSTALLATION. THEY DID AN EXCELLENT JOB. THEY WERE RESPONSIVE TO A FEW FOLLOW-UP ISSUES. I WOULD RECOMMEND THEM.

STARTED VERY WELL. GOT WORK COMPLETE TO USE KITCHEN (NEW) IN REASONABLE TIME. TOOK TOO LONG TO FINISH MINOR DETAILS.