Patete Kitchens & Bath Design Center

Fabulously!! My wife and I have used Patete Kitchen and Bath Design for over 30 years. During that time, we have had two bathrooms and our kitchen completely remodeled. The professionalism and expertise of Patete's work staff is first rate. They are perfectionists when it comes to detail, and they get the job done right....the first and only time. Recently, we noticed that our kitchen refrigerator was getting old and needed to be replaced. The problem was that a shelf in a cabinet that was installed nearly 25 years ago was too low for a new refrigerator that we wanted to buy to replace our old refrigerator. We called Patete, explained the problem, and within a short period of time, Wayne came out to look at the cabinet to see if it could be modified to enable a new, taller refrigerator to fit the space. About a week and a half later Keith came to our home to remove the cabinet and take it back to Patete's cabinet shop to be modified. In fact, when we saw Keith, he remembered working on our kitchen all those years ago. A few weeks later, I again spoke with Wayne, and he told me that the cabinet modification was complete and that Keith would contact us and reinstall the cabinet. Sure enough, on schedule, Keith arrived and within an hour, he installed the new, modified cabinet, and it was a perfect fit above our new refrigerator. Both Wayne and Keith have been members of the Patete team of craft experts for decades, and their wealth of experience showed on this job. Hats off to Steve Erenrich for his help in making the purchase and installation of our new refrigerator a reality and a pleasant experience.

Poor customer service. I didn’t get to speak to anyone, on both phone calls someone answered and hung up shortly after answering without saying anything.

Patete Kitchens & Bath Design Center came out and fixed the shower handle. They also showed me how to fix it if it happens in the future. They did not charge me for the service at all. They are very easy to work with. I would use them again and recommend their service to anyone.

Excellent, quality, professional work! Excellent customer service!

I left a message on their website, it took them two days to get back to me. I was told that I had to wait over a week for someone to come out and estimate the job. In the course of the conversation the woman (who was very professional) mentioned that they only do full kitchen remodels, including cabinetry - so if you don't want cabinetry replaced that cannot help you. Also, they do not do appliances. Not sure how you can call yourself a kitchen remodeling company if you don't do kitchen appliances.

They replaced the toilets and tub. We had a fan replaced in one of the bathrooms. They were just great. We had the same guys working here and they did a great job. I would say there were three guys here at all the time. It was a huge job.

We did not accept their bid. It was the highest one we had.

Great! Work quality is A+ They were there when scheduled and completed the job as promised.

We were very happy with them. It was very good quality. They were very reachable and responsive. They took care and protected the other areas and cleaned up. They showed up to get the job done. It was on and off for about three months.

All I wanted was to replace existing kitchen cabinets which I said upfront. That is not the way Petite works. They not only want to gut out your existing kitchen but also want you to replace existing appliances and tile floor in the kitchen. I would need to even purchase a new microwave. I have a huge kitchen and they told me there was not enough room for a table that would seat six people. I had dinners in previous years with ten people at the table. If you want your kitchen completely gutted out and spend $30,0000 then Petite may be for you. Otherwise do not waste your time. From the sounds of it Petite designs by their plans not yours. It was NOT a company I enjoyed dealing with and that was only dealing with their sales force and Barry co-owner of the company. Beware of the price. If they find other work that needs to be done you will need to have that done before they finish the job, such as electrical, plumbing, etc. I would think their experts would do a complete evaluation and include everything up front in the initial cost. Update 9-28-17 - Response to Patete My comments in regard to my cabinet project are all true. I only wanted kitchen cabinets. I did schedule to go out to Petite to see their kitchen designs to get some ideas on the cabinets and counters. I decided since I knew Petite would not get any business from me to cancel the appointment. That was the ethical thing to do. The response from Petite is not only ridiculous but rude. I paid no money to Petite so what would I be entitled to? If Petite is this rude to someone who wanted an estimate can you imagine having a complaint about their work and wanting money back or work redone? The proper response would have been either nothing or Petite to respond that they misunderstood the initial request. I was told that the person who confirmed that Petite would replace cabinets was new and did not realize they only did complete kitchen remodeling. Is this a company you want to do business with? I was not even a customer since they did not do any work. It is obvious Petite thinks they are too good to hear what went wrong. A lot of companies have gone under by not listening to potential customers as well as customers. The remarks about me getting money back from companies was a general conversation in regard to a defective furnace, six defective tires, a very poorly designed driveway that started at a $15,000 price and ended at $40,000.

The job was completed on schedule. 12 years out, I'm still discovering details that were omitted or otherwise forgotten by contractors. I'll look elsewhere when I'm ready to do it all over again.

We drove over to where ever they are located across town. Their own, who you see in the television ads, and his assistant, and he was very nice and personable. He said "We'll get you whatever you want, ok?" Well, I want Swanstone. "Well, we think we have something better. We have a product that is exclusive to our company, and we think it's better. And we have this, and this, and this." We were out there an hour, my husband and I. My husband asked him "How much do you think this will cost?" And he gave me very high quote, verbally. I started looking at things and said "I can't pick this all today. I have a fixture I already saw at another place". He said, "You have to buy everything from us." I said, "Well, I can't do that because I don't know what I want today. I have to make another appointment." So, we did make another appointment, but at that point, I realized I'm not buying everything from this place. They said they were going to give me everything I wanted and then they did not. They did not full through with it. Now, it's we have to get everything here and this product is better. I walked around the showroom and I didn't see anything that I wanted. So, I said "Forget this." And I hired someone else that was recommended. I had to buy everything through them and I didn't want to do that. I didn't like some of the supplies that they had available. They were professional, they just didn't have what I wanted. They were on-time when we got there.

The estimate was free. They were overpriced. The price was out of the realm of what was real. They showed up when they said they would.

Excellent! Perfection in all aspects - design and measurements, demo, installation, timeliness/scheduling, customer service contact, warranty in work. Pricey, but absolutely worth it for peace of mind. All workers were very professional and very skilled in their craft to create a beautiful kitchen. The install was years ago, and the kitchen is still flawless.

They provided excellent service. They were on time to start the work. However, it did take a while to get them started on the project.

I set an appointment to have someone come to my house to give me an estimate and discuss options for both bathrooms so that I can make a decision on which one I would go with if I couldn't afford to do both. The guy that came to my house was nice enough but a bit "salesy." After looking over both bathrooms and taking measurements, he left to put together a design and I was to make an appointment to come see and choose the colors and items. When I arrived for that appointment, I found that they had designed only my smaller upstairs bathroom and not both of them. Looking back, I believe this is fully because they chose the one that would be more expensive to do. I wanted to choose which one, not them. Anyway, I put this aside and went through the process because I still wanted an estimate from them. I chose middle of the road cost items to help keep the cost down. When I was presented my final estimate it was $21,000. I was in shock. For a company that stresses affordability and saving the customer money, this blew my mind. They then stated that because of the items I chose, I earned some discounts and that I was going to save money. My "discounts" brought me down to roughly $19,000. I received multiple other estimates and they were so far above every single one of them. I have since chosen a someone else to do both of my bathrooms and I'm paying a bit over my Patete estimate and they are doing both.

This was a terrible experience. I drove by this company numerous times and have seen their ads, so I always wanted to stop in the showroom. So during a vacation day, while running numerous errands, I decided to stop in. Unfortunately, I was treated like I was unwelcome. Instead of asking how to help or assist me, the lady that approached me asked if I had an appointment and made me feel that I shouldn't be there without one. I explained that I was planning to remodel a small bathroom and was hoping to look at some of the products and possibly make an appointment for an estimate. Instead of showing me around the showroom, she said I'd have to first make an appointment for someone to come to my house and take measurements and then I could meet with someone to show me the products. So, I did make an appointment, and someone did come to my house for measurements, but I felt like it was my status & finances being measured instead of the bathroom. A few days later, I attended an appointment with the owner and designer who were supposed to assist me in choosing products, but we never got that far. Instead, the owner asked me how much I wanted to pay, and of course I started low and said about $6K. He looked at me like I was crazy and told me that I wouldn't be able to have anything done for less than $12K. Now, you have to know that my bathroom is quite small and although I was willing to go higher, I was not going to go that high for such a small space. I also told him I had an entire bathroom installed in my basement for less than that. He asked who did the install just so that he could insult them and me by insisting that the bathroom was illegal - which is certainly is not. I told him that it was installed by a family friend who did a great job and who I would hire again except that he passed away. He was a master plumber and a good man that didn't deserve to be insulted. And neither did I. So I walked out. I then got several more estimates ranging from $7k - $9k. All were much lower and the people I dealt with were much more friendly. I decided to go with a company that was mid-priced and I am so happy I did because they did a great job and I saved $4k that I can put towards my next job - which will be a new kitchen. And now I know who to hire - and who NOT to hire. I work too hard for my money to waste it on a company that treats people with so little respect.

This was an excellent experience from beginning to end. The work started on time and finished in the two weeks we had been told it would take. We were amazed that the work was completed on time and that there were no over-charges. There were two glitches at the end-we discovered that we needed one more towel bar for our hand towels and the make-up mirror we had requested had never made it into the plan, but as soon as we talked to Jack, our main contractor, everything was taken care of. Jack even came in on a Saturday to finish up a few things that needed completing. We had our kitchen redone six years ago and we wish we had used Pateete for that, There probably would have been fewer headaches.

Very slow and needed to be ripped out and started over. Overall, very disappointed.

Patete is frankly higher priced than a lot of other kitchen providers (we did shop around), but they really did an extraordinary job and they did it quickly--five weeks start to finish to completely replace a kitchen. Our previous kitchen had been installed by a general contractor in the 90s and never really functioned quite right, but the one designed and installed by Patete was very functional, including not just what I knew I wanted--two ovens and a cabinet for my Kitchen-Aid mixer--but also features I didn't know I wanted such as a narrow drawer for utensils under the stove top and extra large sinks. When you add in the price of appliances and sundries, we put about $45,000 into the kitchen. I would do it again in a moment. You get what you pay for and here you're paying for a well-designed kitchen installed professionally and quickly.

I was very pleased with how everything worked out and how professional everyone was. They were very upfront about how everything would go down, I even had a change order and that process was also very nice and smooth.

A Patete rep came to my home to take measurements and review what I wanted done. I repeatedly said that I just wanted to do basics since this was a spare bathroom; I wanted it to look nice but not master bathroom look. The rep was very nice and seemed to take detailed measurements and pictures. Before he left, he made an appointment for me to go to their showroom to make fixtures selections and I thought to get a price estimate. The first time I went to the showroom, I was shown a drawing depicting the completed bathroom and met the designer who was very nice and made good suggestions. But she could not tell me the price of anything I selected so I did not know if there were any less expensive options. I again said a couple of times that I did not want to go overboard for a spare bathroom. After making all the selections, I was told I had to come to the showroom again to actually get the estimate. I was traveling from the North Hills to Carnegie so this was quite an inconvenience but I agreed. On the second visit, the rep insisted on taking me on a tour of the facility before reviewing the estimate with me. When he finally presented it to me, the final price was covered up which another reviewer noted as well; I thought this was rather childish. The estimate was completely outrageous. I asked for some breakdown so I could see if there was anything I could change to bring the cost down. The rep refused saying that there was nothing that could be done to make much difference. He just kept saying that if I wanted the bathroom done right that was the cost. He also said that included Patete coming out to remedy anything for as long as I lived in the house. But if the bathroom is done right, they shouldn't need to come out again, right? I left Patete very disappointed that they would not work with me at all. I never received a follow up call; probably because he knew I was not going to spend $20k on a spare bathroom. I subsequently used another contractor who did a beautiful job for about half of the Patete estimate. One change he made was putting in a tub/shower combination instead of just a shower stall with door which reduced the cost quite a bit. He also suggested some other changes that further saved me some money. Why couldn't Patete make any suggestions like this?

Do I like my new bathroom? Yes. It is lovely and so much better than I had. Was it worth what I paid for it? Absolutely not. I expected to pay a little more going with Patete than I would another contractor for my bathroom remodel. I was convinced that going with such an established business was worth a little extra. I will admit--I was a little nervous when I saw the initial designs for our bathroom during our first onsite meeting at Patete. The design wasn't really what we had discussed when the designer had come out to our house to take measurements. He had added shower doors and a super expensive wall which would have been half glass. We did not want doors. Other design features that we did want were left out. I silenced my fears and fell for the sweet talking that he and the other employees did. By the time I signed the contract I was sure my initial concerns had been a mistake and I was going to get the bathroom I wanted. While the bathroom is much better than what I had I'm not sure I did. The bad: They paid zero attention to detail--an extra plug was not put in, the shower head was not raised, and my lights and fan were on the same switch. Only one of those things could actually be fixed. They also gave me baseboards with holes in them (which were barely noticeable once they painted but still not worth what I paid for it.) The painter that we hired through them got paint all over my brand new vanity. The project took longer than they anticipated, meaning my husband and I needed to take more time off work than we thought we would have to. I'm assuming the project is even finished. The bathroom never received the final inspection from the city. (It is now January, the project was completed in September.) The good: I genuinely liked the two men that installed it and people that I dealt with while there and while shopping for a bathroom. The bathroom itself is overall lovely and much better than what I had. Supposedly I have a lifetime warranty on the bathroom. The bottom line: Patete will not be remodeling my kitchen. I will find someone who appreciates how much money I am giving them and pays attention to details. I cannot recommend them to people. They aren't worth what they charge you, no matter how much they will pretend like they are.

We had to have them back several times to correct leaks. They always come back. It seems like we have to have them back more often than I would like. That was the only negative. They provide a life time warranty on everything.

It didn't go. After MUCH research, I decided I wanted stainless steel countertops. When I expressed this desire, and went in to see samples of cabinets, etc. (I think this was the 3rd trip to the showroom) I was shown other countertop materials and told I didn't want stainless and that Patete would not warrant stainless. I got the estimate of what they were offering, left, went with another company who had no problem with stainless steel and gave me the most gorgeous kitchen of my dreams! I might also note that, though I understand Patete's position, it was weird not getting ANY design pictures from them. It was like they were terrified someone would steal their ideas, which quite frankly, were not very unique. I originally had 5 companies competing for the job as it was a HUGE, COMPLETE REMODEL and all the others supplied their plans, 2 of which were IDENTICAL to Patete's. Saw the owners a couple of times (just to see~no interaction) and just didn't get good vibes even before them trying to tell this 50+ year old what she really wanted. Also did not think the "games" were necessary of covering up the price (they say it makes you "concentrate better on what is being said~I'm not a child, I can concentrate) and having to wait so long to get to the bottom line price. (Had to tour the offices, talk with everyone~though again NOT the owners, even though this was a $40,000+ job~and just what felt like we were treated as children. We go in for an estimate, give us the estimate & let us worry about our concentration. Another MAJOR flaw in my opinion and different from ALL the other companies, is Patete's estimate is ONE NUMBER. There is NO (zero, zip) breakdown of costs. You have no clue if you are paying $50 or $500 for a faucet. I said I wanted to do the demo (I enjoy that kind of work) but there was no demo number listed. Eventually was told they'd take off $300! Just not my kind of company. We ended up choosing George J. Bush Kitchen Center who got a professional stainless man to team up with them on this job as they had not done stainless before. Their estimate was broken down COMPLETELY, their plans were beautiful, there were no games played and each owner introduced themselves early on. The workers were all wonderful: professional and friendly. Their price was about the same as Patete, and I got EXACTLY what I wanted. I will say the representative who came to our home was prompt, courteous, and very friendly, which are why there are 2 A's.