Services United Inc.

Service Professional was great! Knowledgeable and personable!

Our service guy came out and diagnosed the problem (with our AC) to be a frozen coil. He explained what that meant and what our options were. We could just replace the coil, but since the system was 23 years old, it made more sense to replace the outdoor unit as well because if the outdoor unit died after a new coil was installed, we'd have to replace the coil again due to the new kind of refrigerant used by today's units. They scheduled us for the work right away, and it's cooling nicely. Be sure sure to discuss what kind of thermostat you want if you're upgrading that. There was an issue with a young installer not understanding that the new wi-fi thermostat featured automatic switch-over from heat to cool, and how to set that up. So there was some back and forth over several days between different thermostats. (You have to enable that feature in the advanced settings.) But eventually we sorted it out and have what we want.

Service guy was great, I've used them twice for two different systems. spent the required time to correctly ID and address my issue.

Joe came and understand the issue and he helped me to fix it quick. Even they could come one day earlier and save me for another day without AC. The price was a little high but as all companies in this business, so I happily paid them for being able to sleep at night.

Customer Service for this company was a lot to be desired. I had to keep calling them for a receipt the work that was performed. Their excuse was that they were moving to a new location. That was a poor excuse because when you purchase anything, you are given an invoice/receipt. This was just unacceptable to me. As far as the work being performed, the workers were exceptional! I would definitely hire them again! Hopefully, Customer Service has it together. Some young people need to learn ethics, and it's a shame that because of Social Media where there is no face to face contact, there is very little to none! Had there Customer Service been professional I would have rated them a 5!

Very professional, knowlegible and experienced. Step by step detail of the work performed. Answered all my questions and gave advise.

Quick turnaround at a reasonable price

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He came out during bad weather, when out for supplies and came back to finish the work. He did put on booties to keep our carpet clean. When I mentioned seeing a commercial on TV while he was doing the work, giving me customers a discount, he accepted it and gave us the discount!! He was very nice and explained everything.

very professional

Service tech was very friendly and helpful and the prices were reasonable!

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Pinpointed the problem and resolved the issues. Called a day early when they had a cancellation so they completed the work ahead of schedule.

We had a scheduling issue but I called the office, it was a mistake we were able to resolve it & get someone out there. It was a little inconvenient, the scheduling could be a little more organized but I got the work done. The technician was great & a great sales man.The work was great & I did sign a contract with this company for semi-annual arrangement.

Explained what was needed, what was not needed, and why, plus how to operate new controls. Installation well done.

Diagnosed the problem, which turned out not to be appliance related by power feed. Went as far as he could and recommended I bring in an electrician. While he was here I had the serviceman inspect the appliance installation & he found and corrected some defects. Very satisfied with his work, and the responsiveness of the contractor..

service was prompt and professional.

convince me to rethink twice before replacing a part or whole unit.