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SEARS

Appliance Sales and Installation, Appliance Repair, Auto Tires,


Services we offer

TIRES.

Reviews

2.912 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
25%
3
8%
2
0%
1
42%


Rating CategoryRating out of 5
quality
3.4
value
3.8
professionalism
3.3
responsiveness
3.2
punctuality
3.1
Showing 1-12 of 12 reviews

Martha R.
03/2017
1.0
appliance repair
  + -1 more
They came out multiple times. The first guy didn't do anything according to the second guy. The second guy did fix it but 5 months later a third guy had to come out. My warranty was over, so I had to pay.
Description of Work: Repaired dishwasher purchased with them.
Rating CategoryRating out of 5

03/2017
1.0
appliance sales
  + -1 more
Worst experience of my life and I will never return to them again. I got the one that was rated the highest. It stopped working and it kept blinking these lights and messages. They sent someone to fix it and about a month later it kept doing it. They sent someone else out and he told me the first guy did not repair it at all. 5 months later, the same thing happened. By then my warranty had ran out so I had to pay about 100 dollars. The guy that came out then said that this model was no good because it has the same problem with a lot of people. I got sick of having to call them, so I had a different company install a different model. It flooded my kitchen wooden floor. The pricing was good, because I got it on sale.
Description of Work: Purchased a dishwasher.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$800

07/2016
4.0
appliance sales
  + -1 more
It was really the salesperson was very slow in responding to us as opposed to many other people that were there. We kind of felt a little slighted but they resolved that issue.
Description of Work: It is pretty much Sears for appliance purchases.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Jane S.
12/2015
1.0
appliance repair
  + -1 more
They said they would send someone on Friday, but they didn't come out by 5. I called them back and got an automated message stating that they would be here between 7:45 and 9:45 at night. I called customer service and they explained that the mechanic goes off work at 6, they couldn't explain why. In the end I had to call and they told me the next appointment was Tuesday. They did not apologize, I waited for over 7 hours that day.
Description of Work: I had purchased a dishwasher from them, under warranty, and it stopped working. I asked them to come back out and fix it.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Eleanor H S.
05/2013
5.0
appliance repair
  + -1 more
They came out and gave us options for repairing and buying new appliances. The technician was very very nice, but he suggested that we could either pay 150 dollars plus labor to fix the machine, or buy a new one. As the machine was about eight years old, we decided to wait and shop around for a new dishwasher.
Description of Work: I had them come out to look at our dishwasher which wasn’t working correctly.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99.99

JOHN I.
02/2013
4.0
appliance repair, appliance sales
  + 0 more
They are pretty good.
Description of Work: We bought a dehumidifier from Sears.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$450

IRENE G.
07/2012
1.0
countertops, appliance sales
  + 0 more
At the time of purchase, they told me $150 each piece installation, $300 total. I since found out I could have gotten both for 100. Whoever they hired was bad. He gave me a call on Sunday night to say he would be there at noon, but did not show up until 5:30 in evening. This was a standard basic replacement that had been done before. I understood that this $300 was the basic price, but then he threatened to leave with a hole in counter-top if not pay addition $250 for standard replacement work because it would not fit. I reported to Sears. When they went to the installer, but he simply said he did what he needed to do and they believed. He even put it in crooked.
Description of Work: I purchased a overhead exhaust light and a cook top and they installed it.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$550

LAWRENCE B.
06/2012
5.0
tv sales
  + -1 more
I have been dealing with sears as long as I can remember. Their prices are good. They have a very large selection. The sales person I talked to helped me and is very knowledgeable about the TVs. I would definitely use them again in the future.
Description of Work: I purchased a TV from Sears.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$825

Tina R.
02/2012
5.0
appliance repair, appliance sales
  + 0 more
They did a good job. They were fine.
Description of Work: SEARS repaired our stove. We used them for an electrical problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ROBIN A.
11/2004
4.0
car tires
  + -1 more
DID NOT HAVE TIRES IN STOCK AND HAD TO WAIT FOR THE TIRES TO COME IN, SERVICE WAS FINE ONCE TIRES RECEIVED.
Description of Work: BOUGHT 4 NEW TIRES AND HAD THEM PUT ON AND CAR ALIGNED.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$800

06/2004
3.0
car tires
  + -1 more
THE SERVICE REP IS VERY HELPFUL AND PROFESSIONAL. THE WORK IS GUARANTEED FOR ONE YEAR. THERE IS A WAITING ROOM AVAILABLE IF THE CUSTOMER WANTS TO WAIT FOR THEIR CAR.
Description of Work: I NEEDED TIRES REPLACED AND ROTATED.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
punctuality
3.0

Yes, I recommend this pro
$60

06/2004
1.0
water heater repair
  + -1 more
AFTER THE WATER HEATER WAS INSTALLED, THE WATER PRESSURE IN MY HOUSE WAS SIGNIFICANTLY REDUCED. WHEN I INFORMED THE COMPANY, THEY WOULD NOT REPAIR THE ERROR EVEN THOUGH THE INSTALLATION WAS GUARANTEED. THE PERSON WHO INSTALLED THE WATER HEATER DID NOT CLEAN UP AFTER HIMSELF.
Description of Work: I HAD A DAMAGED WATER HEATER REMOVED AND A NEW WATER HEATER INSTALLED.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$200

    Contact information

    100 NESHAMINY MALL NESHAMINY MALL, Bensalem, PA 19020

    www.sears.com

    Service hours

    Sunday:
    11:00 AM - 5:00 PM
    Monday:
    10:00 AM - 9:00 PM
    Tuesday:
    10:00 AM - 9:00 PM
    Wednesday:
    10:00 AM - 9:00 PM
    Thursday:
    10:00 AM - 9:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 6:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Sales and Installation,
    Appliance Repair,
    Auto Tires,
    TV Sales,
    Water Heaters,
    Countertops and Backsplashes,
    Photography

    FAQ

    SEARS is currently rated 2.9 overall out of 5.

    Sunday: 11:00 AM - 5:00 PM

    Monday: 10:00 AM - 9:00 PM

    Tuesday: 10:00 AM - 9:00 PM

    Wednesday: 10:00 AM - 9:00 PM

    Thursday: 10:00 AM - 9:00 PM

    Friday: 10:00 AM - 9:00 PM

    Saturday: 10:00 AM - 6:00 PM

    No, SEARS does not offer free project estimates.
    No, SEARS does not offer eco-friendly accreditations.
    No, SEARS does not offer a senior discount.
    No, SEARS does not offer emergency services.
    No, SEARS does not offer warranties.
    SEARS offers the following services: TIRES.

    Contact information

    100 NESHAMINY MALL NESHAMINY MALL, Bensalem, PA 19020

    www.sears.com

    Service hours

    Sunday:
    11:00 AM - 5:00 PM
    Monday:
    10:00 AM - 9:00 PM
    Tuesday:
    10:00 AM - 9:00 PM
    Wednesday:
    10:00 AM - 9:00 PM
    Thursday:
    10:00 AM - 9:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 6:00 PM