Alco Windows Inc

Great service. Great installation. Punctual and knowledgeable installers. We love the windows

good service. fair price. workers replaced all 9 windows in single day. cleaned up fairly well. just needed wipe rooms down and vacuuming to clean up the dust. no problems after 4 months.

Alco Windows removed 31 old windows in my house and replaced them with beautiful, custom made Energy Star ones. It was the best experience I've ever had with a contractor so far in my whole life (and I've met a lot, since I'm renovating an historical home). I called the company and Alex, one of the bosses, scheduled an appointment to give us an estimate (the deal was for 5, but we needed 31, and figured it would be better to have a consultation beforehand) and came out the same day. He took measurements, explained the process in great detail, answered all our questions and we were very impressed and went ahead and ordered his product. He said it would take about a month to have all the windows in, since they're all custom made, which I thought was perfectly reasonable. Imagine my happiness when Alco called two weeks ahead of schedule saying the windows were ready to be installed (as long as it was ok with us, they would have come at the date we originally agreed on if it was a problem to come sooner). My husband and I told them to come as soon as they could and in under two days, Nick and Vaso, the installers, installed 30 windows with all the necessary finishings. The 31st window had accidentally come the wrong size and they said they'd come back and install it as soon as it was re-made (which was today, still before the actual initial date, so technically still ahead of schedule!). Nick and his colleague were incredibly professional, polite, worked extremely hard and were a pleasure to do business with them and Alco. I have pets and they accommodated my requests to start on specific rooms instead of other ones so I could get the pets situated. We'd just moved here and they worked around our still packed boxes without complaining or looking annoyed -in fact they helped my husband and I move things around (which we should have done ourselves, but hadn't been able to). They cleaned up everything both inside the house and outside, in the driveway and on the lawn. Their dedication to work and customer satisfaction is admirable and commendable and their manners impeccabile. The windows are sturdy and gorgeous, and we could feel the difference from our old windows right away. I thought the price was very fair considering the quality of the product and the customer service. I would recommend Alco Windows, as well as all their employees (Nick and Vaso in particular!) to anyone looking for durable, high quality windows and contractors that work hard, take pride in what they do and will go to great lengths to make a customer happy and satisfied.

When the sales man arrived, I was upstairs with my newborn and my husband let him in. Upon coming into our home, I immediately smelled cigarette smoke all the way upstairs. I have two small children, so the last thing that I want in my house is the smell of cigarette smoke. He proceeded to give us his sales pitch, which was fine. The product seemed to be of good quality. He then asked us to fill out a piece of paper with all of our windows on it along with the type, features, size, etc. This caught me off guard as he is the professional and this is something that he should be doing. I expected him to walk through the house, look at the windows and ask us questions as to what exactly we wanted the existing windows replaced with. This didn't happen, he left it up to us to fill out this piece of paper. My concern with all of this is, what if I filled it out incorrectly? I just didn't like that approach. Needless to say, between the cigarette smoke and this paper, I didn't go with Alco. I want a company who's going to take a more hands on approach.

They were very efficient and professional. The window cost included half-screens only, so a few months later I purchased full screens for all 8 windows.

We have never had such a good experience with a vendor. A salesperson who was a little odd gave us an adequate demo of the windows available. He offered a deal that afternoon which was very appealing and we took it, even though it involved giving Alco 50% in advance. I have to say if Alco had not had such rave reviews on Angies List we would have checked out some other vendors but we took a deep breath and accepted the offer. The rest of the process was extremely well done and professional and timely. Measurements were taken a few days later and they gave us an honest assessment of the time interval for the windows to be installed. Once the windows were assembled at the plant they gave us a choice of days for the install. Lucky for us the day happened to be beautiful - so the fact we had 10 big gaping holes in our house was not a problem. They arrived at 10 AM and were out the door by 5:30 PM. Cleaned up after themselves fine. Installers were incredibly polite and quiet. After the install the installers discovered that 2 panes in the front picture window were not manufactured properly, and told us Alco would be out in 10 days with replacements. We would never have known that something was wrong. Just today replacements were installed. Very pleased with the install and the windows themselves are top notch.

We were very pleased with both the speed and the outcome of this window replacement project. The new windows look great, and added a more modern feel to the condo. The work was done quickly and professionally.

My husband and I were very happy with the job and the respectfulness, neatness and general demeanor of the men who did the job. They were on time, very efficient and got the job done in a timely manner. I would gladly recommend this company to anyone and feel comfortable doing so.

Provider replaced all windows. Since they manufacture their own windows, the turn around time was great, less than a month. The owner/sales person, spent a significant amount of time going over their products and their service. He did a good job providing reasonable expectations and reviewing potential unknown costs (rotted wooden frames for example). The windows that were installed look great and are a huge improvement to the 30 year old windows that they replaced. Only 2 issues with the experience. 1. I would have preferred that they only replaced one window at a time. They removed all the old windows on each floor and then started installing the replacemennt windows. So, our house was entirely open to the elements for an extended period of time. We also had many moths that took up residence. 2. The installers did little to reduce the messiness impact. They neither covered any of the furniture close by. Nor did they clean up saw dust that remained after. But, overall, I was pleased with the experience and feel that we received a very good product at a reasonable price.

It was easy for me! Alco showed up on time and started to work about 11 am. They were neat and clean and gone by 4:30.

Great service, very responsive, reasonable price.

they did an excellent job,quick response and on time. Thought doors came with outside lock but one is not standard, so Walter ordered one that arrived within a week and he personally came and installed it .It was an extra $50 over the Angies special deal of $ 1499, but worth it for me because I use that door mostly instead of my front door. Would highly recommend them .

Unfortunately, we could not arrive on 5 windows to replace for the "Big Deal", so we had to ask for a refund. When we need windows in the future, we will certainly call Alco first, and we highly recommend them to others.

I have to give this a B rating. We had ordered our windows and were told it would be about 4 weeks to have them installed. We got a call with an install date. The morning of the install I received another call to cancel the install because of manufacturer defects on the windows. No problem. It will be another 2 weeks. Once ready, a date was given. He called again because of the weather and said they were all booked over the next two weeks. I felt we should have been bumped up to first in line since this was all out of our control. With a little complaining, we were able to get them installed in the next week. Aside from the delays, I am very happy with the windows and the installation. They were relatively neat and didn't leave too much of a mess. They installed in 3 different rooms and only left a mess in the kitchen in and around the sink. They were not the most friendly, but were professional and did their job well.

.Everyone that I interacted with was very responsive. The installation crew (2 people) were punctual and efficient with the removal of the old windows and installation of the new ones. Overall the windows are very nice.

Called for an estimate. First appointment with this company was a no show. I called and the salesman was very apologetic and we rescheduled. The second appointment went ok..... The salesman was very pushy and seemed annoyed when we told him we had other estimates. I'm not sure who would spend $6000 without several estimates. I trust this company has an excellent product but we went with a local company that was more professional. I wish salespeople would understand that being pushy is a complete turn off..... We totally would of purchased our windows with ALCO if we didn't feel forced.

They were very professional, very friendly. They did excellent work, and did a very thorough job of cleaning the work areas after the work was done.

It was a very good experience working with Alco Windows. They were punctual in all their appointments, professional - knew what they are doing and courteous.

I've used Tom Adams windows in the past as they provide excellent customer service and have a lifetime warranty on labor and materials. I bought the Angie's list big deal and decided to try Alco based on some reviews. One of my basement windows is broken and Alco refused to send a technician out just to determine if it is covered under warranty. I can not say they have poor customer service because they do not have ANY customer service. If you are considering windows, compare the warranties and customer service reviews.

Very well! The gentleman who did the estimate was helpful and professional. The windows were done in the estimated time. The installer worked alone, his partner had surgery, and still was able to complete the job in one day. He installed 10 windows. The job cleanup was well done, I didn't have to clean up anything.

I put 50% down on a large living room window that would require 4 panels to be installed. I had an appointment with them for 1:00 today. I took the day off of work and moved all of my furniture and removed the blind from the wall so that everything was ready for the installation. I even moved my cars to create easier parking for them when they got here. At 1:00, they called me to tell me that they were running late because the last job they were on was taking longer than expected. They said that they could come at 4 today or they could come on Saturday instead. I told them to come today since I had taken the day off and gone through so much trouble. At 3:00, they called me again and told me that they were not going to be able to make it, and would have to come on Saturday.

My wife and I have a house under contract. As part of the inspection process, we tried to get an estimated cost to replace a few windows that definitely need replacing as well as an estimate to replace other windows in the house. Before we even finished speaking, the Alco representative interrupted my wife saying they only work with home owners and only for 5+ windows so call back after you own the home.'

Alco was terrific from scheduling the measurement and the installation. Everything went as advertised and we couldn't be more happy!

Below is my email to Alco Windows I am not asking for anything here, but the rep you sent out was horrible representative for your company whether or not if you care. All he talked about was his broken hip and didn't answer the questions we asked in the short time before I had enough. He sort of threw the manuals at us and rather then go over over pricing and options of windows just told us what we he was going to give us and they were top line, and these are the best windows out there....Well tell us about them...and why can't we pick what we want and not what you want to push on us. He said he wasn't going to bother to tell us about the company that the website said enough, who cares what the web site says, tell us about the company, and that you make the windows on and on....horrible experience. And if that wasnt enough he used our bathroom soon as he came to our house and didn't even wash his hands. Its all about perception and the perception this guy left us was ridiculous!!

Arrived when promised. Did what he promised. Professional. Quick. We noticed a difference almost immediately.