Maitz Home Services Inc

After experiencing an electrical problem I called Maitz to trouble shoot the problem. They were able to have a technician at my house in about 4 hours. The service fee was $49. The tech was professional and explained exactly what the problem was, how it should be fixed and provided a quote right on the spot. Once I gave them the go ahead it only took two days to get on their schedule for installation. The electricians showed up on time each day and were very professional. They explained what they were going to do at the start of the job. At the end of the installation they walked me through all of the improvements and showed me everything thing that was done. The areas they were working in were cleaned up and neat. I cannot say enough about the quality of service. I will use Maitz again for any home repairs I need. I highly recommend their services.

Someone who comes in with a white jacket, I have to send them off because I know they are expensive. It’s a company so this guy who came, you can’t blame him because he is just doing what his boss said. The guy came right away and was punctual. I really can’t complain but it is just the price. The worker was okay, it was the company that I did not like. I can use the guy again but not the company.

As usual, Mairtz responded at the scheduled time. The technician was polite and respected my home, by putting on shoe covers and tarp where he worked. He had the parts on his truck and fixed my water faucet, temp control for my tub and fixed the drain. He was fast and thorough and the job was done right. I have used this company since 2006 and will use them again, and again.

The tech wasted a lot of time talking to us about how bad Home Depot and Lowes products were and how he had proved his fixtures were better than theirs to one customer because theirs are heavier (due to plastic parts in the Lowes/Home Depot products) .For this proof (on a bet) he said this customer gave him a $50.00 tip because she learned something. Weird. I thought I was already paying them to teach me something. The technicians was on time and not rude, but after first quoting me 160.00 (which I balked at) he charged me 67.00 (their lowest fee for any plumbing work - so he said) plus the 39.00 trip fee = 106.00. I still feel ripped off because it took him 2 minutes to put the gasket on and that cost me over One Hundred Dollars. I might use them again, but not unless it was an emergency. I was considering purchasing their service contract of 29.95 per month, but now I don't think so. The service fee is included in it, but not the diagnostic fee - which seems as if it will be sky high each visit. I learned the hard way, check out a company before you go into a long term agreement with them. Many have flaws one does not know about until they are tried. I learned something, so it made the fee somewhat worthwhile.

Not as well as I hoped . We purchased duct less A/C form Maitz and had nothing but problems with the bedroom unit from day 1 . They replaced the "mother board " twice and the unit will either shut down or the compressor does not kick in.The unit which they purchased was a Samsung and Maitz acknowledged the fact that they got a defective unit from Samsung , but will not do anything else's , unless of course I pay. My wife and I paid about $8,000.00 for 2 units and feel that by acknowledging they got a defective unit form Samsung they should work with us in getting and new unit whether they replace it and go after Samsung for reimbursement or at least work with us financially " 50/50 " too resolve this so far they refuse to do anything else, so I no longer will use them . Because of their refusal do help out with matter, we are forced to use window units which cost us much more too run then the ductless unit.They told me that I should contact Samsung on my own to resolve this and I have but Samsung has never responded.

Our toilet developed a leak at the seal. Maitz replaced it for $800. I looked up the price of the exact model toilet at home depot afterwards, and it was $200. Although it is an old home and the flange needed to be replaced, the labor was less than 1 hour. The bill was not itemized between parts and labor. When I contacted Maitz for a breakdown between parts and labor they would not provide one, and were not responsive.

WANTED TO REPLACE WHOLE DRAIN AND PIPE WITHOUT LOOKING AT IT FOR CLOSE TO $400 PLUS. MADE HIM REPOSITION AND PUTTY IT AND REPLACE THE PIPE ONLY. WORKS FINE. HE SEEMED ANNOYED. HOW DO YOU GIVE A PRICE ON THE FRONT PORCH WITHOUT INSPECTING IT.

Repair was not made, due to high quote.

0900 hours my wife tells me no hot water coming out of tap. I call local utility company with which I had a service contract. They tell me they will be out same day ASAP. At 1400 no utility company and I call Maitz, telling them my wife must get to work by 1700 hours and we need hot water. They arrive within the hour and we find the Sears Hot Water Heater needs major parts. Since that takes days, I opt for a new water heater. Maitz has one on their truck and with the hour we have hot water. Now I see folks on this site mentioning high prices. One must compare apples to apples. I went booth to booth at a local home show and told them my need (not mentioning I had the heater already installed) and the major plumbing companies, the ones with parts in stock and service at all hours, gave me approx the same price, as I paid. I could find another plumber, and I could have used a Big Box Store and gotten a heater installed for approx $800.00 but would they have come in an hour? I have used Maitz since the day I moved in to my home and have paid their rates. Would I like cut rate prices, of course. But at night, weekends, etc etc. they show up and fix the problem. I would rather pay for someone insured and licensed vs. someones friend or brother in law who if they screw up, can walk away and you still have the problem and now its compounded by shoddy or incomplete work. In the matter of the up-sell, I simply politely tell the mechanic, No, lets just do what I requested to be done. I am happy with Maitz and will use them again, in fact they are coming over to my home 2/12/2014 to fix a couple leaks.

We have a contract with them. As far as I know, the pricing is fine. I don't have too much to compare it with, but I have no reason to question it. Quality is fine. Things are working well.

He recommended replacement over repair because of the age of the HAVC unit. They just repair vs replace. Both price that was quoted was over the top....

I had a wonderful experience with Eric from Maitz. Not only was he prompt (and Maitz even emailed me his picture in advance so I knew who was showing up at my door) but he was so pleasant and knowledgeable. I have an older electrical system/panel that was malfunctioning but it wasn't clear whether it was the breaker or something downstream - Eric didn't just replace the breaker and move on, he and I spent time brainstorming and thinking about possible causes. He opened the panel and talked me through it without talking down to me- as a youngish single female homeowner that is something I truly appreciated. We figured out that some wires just needed to be tightened and reconfigured. Solved the problem without any expensive equipment replacement. Very good service.

Scheduled an appointment for installing central a/c. Never showed nor called. Considering the other reviews, I would probably stay away from this company. Do yourself a favor and only contact A rated businesses.

Originally looking just to replace fuel oil boiler with gas boiler but ended up bundling with 1st floor central AC replacement with heat pump mini-splits. Added upstairs mini-splits after experiencing downstairs units. Hauled away old boiler and cut up and removed 2 oil tanks. Even took the time to recover the fuel oil remaining in the tanks to drums I provided. Crew was excellent - timely, respectful of the house, discussed issues as they came up (90 year old houses always have surprises) and offered options to adapt to the surprises. No added charges, even though some of the adaptations were pretty significant. High quality installation and complete clean-up each night and when job was done. Overall 5 1/2 days of work over 2 week period.

Arrived promptly as scheduled for the separate work on each of the two work days. Completed the work promptly and efficiently. 1. Removed the broken shower arm pipe (needed to cut pipe with saw to remove) and installed new shower arm. 2. Removed and installed new toilet. Reset toilet flange that was out of level from previous work by another plumber and resulted in a random leak at the base of the toilet. Maitz work completely solved the problem. 3. Removed old 'double bubble' water conditioning system (neutralizer and softener in one tank) that was no longer functioning properly (due to the neutralizer becoming compacted) and installed a new system with neutralizer and softener in separate tanks with back flushing feature so the neutralizer will not compact.

Initially mis-diagnosed but once the real problem was identified they took care of the problem.

They did not have to remove any of the walls. They were already removed for them. He could remove old pipes from the downstairs. He had to return after the new walls were installed and install the new plumping.

erGlad I was able to shop around. The office staff that I talked to was responsive and refunded my money promptly

They were awful with their job, and their service was expensive. They even stole my brand new garbage disposal. I did not like them because they were very, very expensive. They even told me that I do not need a garbage disposal, and they took it with them.

Their workman was punctual and professional. When I changed my mind ( originally I wanted just a floodlight), he was perfectly pleasant and explained the new system, installing it so that squirrels wouldn't set it off. He even came back at no extra cost when I had trouble resetting it. An altogether satisfying experience!

Eric was prompt, knowledgable and ready to go. He was very neat and competent. He made sure the lights were pointing where I wanted.

FIne. Arrived on time. Took about as long as they said it would. Nothing major. Did not owe anything since this is covered in service agreement.

We got an independent furnace cleaner from out of our area to look at it. When he did he was astonished at how dirty the inner workings were and stated there was no way it had properly cleaned in November or the previous year for that matter. He went so far to say we should take Maitz to court for breach of contract. We chose not to do that because we are not litigious by nature. Since then Economy Oil has cleaned our furnace last year and this year and it is running cleaner then it ever has and hasn't shut down once. We felt completely swindled by Maitz and when I confronted them with these facts they refunded the $60 service call and allowed me to cancel my service contract immediately. The manager didn't admit wrong doing but he didn't put up any kind of defense either. I will never use Maitz again and I certainly wouldn't recommend them to anyone.

I was happy with the estimate both in terms of price and the friendliness of the estimator. The company was able to use a and quot;bulletand quot; rather than having to excavate as other companies had explained the job. Unfortunately, they ran into significant problems when they were doing the job. While I was not upset about that fact since that was not something that could be controlled, I wasn't thrilled with how little information the workers were willing to give me about what was happening in terms of the difficulties as they were encountered. Because of my schedule, I had purposefully scheduled the work on a Friday but when the work couldn't be completed in one day, rather than coming back the next day or even the following Monday (when I could have been available) they came back the following Thursday. Part of the complication was my inability to take off from work other than on a Monday but that wasn't even offered as an option. So, overall, I was pretty pleased with the work and the office staff were very helpful when I called with questions. A bit better follow up would have given them a higher rating. I would use them again in the future but would be more assertive about them following up and completing jobs according to my schedule needs.

I called for the appointment on a Monday and was able to get it scheduled for the saturday when I was home. The day before the appt they called to confirm the appt. The technician was on time. He assessed the problem and advised me the options. I took the option of replacing it. He made some calls to see if there was a hot water heater close by instead of having to go to homebase. He was able to get the new one and installed it. He was able to get the whole thing done in a few hours. I didn't lose a whole day.