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East Penn Hardwood Flooring

4.9(
64
)

Hardwood Flooring Sales and Installation, Flooring Sales and Installation

About us

SUPER SERVICE AWARD WINNER 7 YEARS IN A ROW! Family owned and operated. Largest and most experienced staff of technicians in 40 mile radius of Allentown. No subcontractors. EPA Certified Lead Renovator. PA License #PA015614. Also do conversion of carpeted stair to finished wood to match flooring. Additional phone - (610) 767-5569. Award winning.

Business highlights

44 years of trusted experience

Services we offer

Flooring installed & refinished, install cork, bamboo & certain laminates.

Services we don't offer

Carpet, vinyl & tile.

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.964 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
0%
3
2%
2
3%
1
9%
Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Write a review
Showing 51-64 of 64 reviews
Roland K.
05/2016
5.0
hardwood floor
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Pamela W.
03/2016
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Very professional in both their demeanor and the work which was done. I highly recommend this company.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Cynthia P.
01/2016
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Removed carpet and installed new Tiger Wood flooring and painted 6 " baseboard trim in Living and Dining Room areas. They were punctual, professional, and completed the work as promised.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,800
Barbara W.
04/2015
1.0
hardwood floor
  + -1 more
unknown
Description of Work: I set up an appointment with this company but they never showed up, no call, no show. I do not recommend this unreliable company.
Rating CategoryRating out of 5
Response from East Penn Hardwood Flooring
East Penn Hardwood Flooring did not have an appointment with this person. They had called our office and then when they told us that job consisted of only one small room, we informed them that we were too busy to do such a small job. They then asked us if there was anybody we could recommend. We told them that an former business partner of our company who was now retired but would sometimes do small jobs like theirs and provided them his contact info for them if they wanted to call him. They called our office a few days later to say that this person never showed and could we refer anybody else. We mentioned another company that was up in their area and they said they had called that company already and that that company declined as they were too busy also. So again, East Penn Hardwood Flooring did NOT schedule any appointments or work with this person.
Barry K.
01/2015
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: A fine job of refinishing a hardwood floor. Fair and easy to communicate with. The price was reasonable, the service excellent.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Denise G.
09/2014
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: I referred East Penn Hardwood Flooring to my clients (I am a realtor). They did a lovely job, on time, on budget. I have another client who may need hardwood floors refinished and re-installed. I will recommend them again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,900
Jeff L.
05/2014
5.0
hardwood floor
  + -1 more
unknown
Description of Work: They will be refinishing my living room and dining room. Installing new in kitchen to match existing. Very responsive and knowledgable. Helpful and not intimidated by the job, like others were who came to quote the project.
Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Jason A.
02/2013
5.0
hardwood floor
  + -1 more
unknown
Description of Work: Had my floors refinished on the upstairs level. Amazing what they looked like when they were completely done! They looked like new floors and the house was built in 1969. Prompt service and the job was completed in the time promised. I would and have recommended their service.
Rating CategoryRating out of 5
Yes, I recommend this pro
Felix G.
11/2012
3.0
hardwood floor
  + -1 more
unknown
Description of Work: They did fine, as far as the installation of the hardwood floor, it was excellent. When it came down to the floor molding trim, they had to sand down a part of trim that overhang, therefore scratching the brand new wood floors! It was left that way! Some trim are not flushed with wall. They scratch the whole width of my sliding bathroom door with finishing trim nails!! Supposedly they could handle the installation in the bathroom by uninstalling all bathroom fixtures including the toilet, thereby me calling a plumber, after job was done, to fix the installation by east penn hardwood co. They reimbursed me $50. cost was beyond that. Ask to see if the boss can review the work, he said he's busy! So I apologized and accepted the work!!! RECOMMENDATIONS will be QUESTIONABLE!!!!! But I must admit, a bunch of good guys!!!
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from East Penn Hardwood Flooring
This customer first visited our showroom several times to gather technical information and borrow samples to make a flooring decision. Then due to price, customer then went to Lowes to purchase other flooring material and contracted them to do installation. Customer then called us shortly thereafter to help them out, because they tore their house apart for floor installation and once Lowes' installers showed up, the installers walked off job (reason was not given to us as to why). We quickly stopped at customer's house to review site and after inspecting flooing materials, they were mutually determined to be defective and uninstallable. Customer then returned materials to Lowes and revisited our showroom a final time to make a material selection with us and have us install it. As the flooring material customer chose was of a higher price and quality, customer begged with us to help them fit it in their original Lowes' budget. We graciously agreed to discount several hundred dollars of labor amd materials to help them out. We were then contracted to provide and install wood flooring and also install baseboard molding and toilet & sink using materials and parts that the customer insisted on purchasing themselves to save money. Once arriving to jobsite, we discovered there were several large pieces of furniture in way that were supposed to be moved. We had to move furniture back and forth about the main room as we installed, as customer did not want furniture moved into other rooms or outside. This delayed project considerably, but we did not charge customer extra for this. We installed provided baseboard molding, which was a MDF material (pressed paper, not real wood) and also in short pieces. Because customer did not purchase proper length materials, we were forced to seam molding at several spots. One of these is "overhang" he refers to. During his post installtion inspection, he found a seam he did not like. We then gladly sanded seam, upon which he closely inspected seam and surrounding floor area and gave it his approval. Therefore, no scratches were present on floor when we left jobsite. It is also important to note that gap between wall and baseboard molding that customer mentions, was remedied prior to us leaving site as we had caulked and puttied all molding (which was not included in original scope of contracted work, but we did for free). With toilet and sink, the customer purchased their own wax ring and sink trip. The wax ring purchased was not the proper extended type and the sink trap was wrong size. We installed toilet and sink utilizing old trap for sink and wax ring they supplied. We then informed customer that they need to purchase the correct parts and if they liked, we could make a seperate return trip to reinstall items, but would have to charge a service call fee for extra trip. Customer then got very incensed. In an effort to calm situation, we offered a $50.00 discount to use towards them utilizing their own plumber who they said they knew. The customer was pushing for further refunds on this matter, but we declined to offer any more as we had already given them several discounts and free work already and that the extra labor involved was due to customer purchasing wrong materials. In reference to sctratch in door, customer called day following installation and said that a nail was scratching sliding pocket door. Within 24 hrs, we sent a technician over to address this issue. Nail was trimmed out of the way and door scratch was filled. Technician then asked customer for some of the trim paint to touch door up. Customer then told our technician to not worry about it as he was repainting all doors and newly installed molding anyway. 6 weeks after completing this customer's job, they had called our office asking to speak with East Penn owner. Receptionist, as per company protocol, then asked customer what did the matter concern. Customer then refused to say what the issue was. Before East Penn owner was able to call customer back, customer e-mailed East Penn owner directly asking owner to come over to customer's home to review East Penn's work (done 6 weeks prior), but would not say what issue was (again). East Penn owner then promptly e-mailed customer back asking what the issue was that they would like to show us. Customer then again would not say, just that we should come over. Needless to say, we found this refusal to say what issue pertained to as being verry odd. Also, as 6 weeks had passed prior to anything said to us. East Penn owner then politely told customer that we were confused as to if there was any issue, especially at the time our technicians left job on final day, the customer told them that they did a great job. Customer then abruptly said that we were to not worry bout it and that it was nothing and every was fine. East Penn owner then thanked customer for his business and to let us know if he ever needed anything else. It is also very important to note that we NEVER told customer we were "too busy" and never refused to go to their home to look at any issues. As of writing this, we have called once and e-mailed 3 times to go customer's house with our technicians to review issue(s) [which we still do not know what it is!!], but customer still has not gotten back to us to make any arrangements.
Carolyn M.
01/2011
5.0
flooring contractor, hardwood floor
  + 0 more
Two words, NO DUST!!!!!! East Penn did a great job, started sooner than they thought they would be able to and finished early. Oh, and did I mention.... Ther was no dust?
Description of Work: Had hard wood floorsninstalled in two rooms and refinished a third.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Richard B.
12/2010
5.0
hardwood floor
  + -1 more
My overall experience with them was excellent and I would highly recommend them. It was better than installing the new flooring in terms of the cost. I found them through the neighborhood referral. Their price was right under the three other companies.
Description of Work: I have used the services of East Penn Hardwood Flooring on the 20th of November 2010 for re-finishing the hardwood flooring in my house. They re-finished hardwood flooring for four rooms.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$2,100
KATIE R.
07/2010
5.0
hardwood floor
  + -1 more
It was important that the company I hired begin the job right after settlement - I was promised this and East Penn delivered. They also finished the job in the time frame promised and did a very nice job. They were professional and worked really hard. There are two areas in this house where we will need to have hardwood installed and we will definitely call them again.
Description of Work: Refinished hardwood floors throughout a house we had just purchased including replacing floor boards that had been badly damaged.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,300
Laurie S.
06/2010
5.0
hardwood floor
  + -1 more
see above.
Description of Work: East Penn was very responsive to my requst for an estimate. They showed up on time and worked very well with my difficult schedule. We had just re-painted all of the rooms they were refinishing the floors in and they took it upon themselves to find where I stored my extra paint an touch up the walls where their equipment had left marks. Refinishing floors is a very dusty project and while I had to go around and do some light clean up and dusting, the East Penn did an amazing clean-up job. I would highly recommend them.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Erik S.
05/2010
5.0
hardwood floor
  + -1 more
They provided professional, friendly and knowledgeable staff. they were punctual and efficient. The mess was far less than we were expecting, they did an amazing clean up job!!!!!!!!
Description of Work: They came in and covered all doors and openings, sanded and refinished 2 rooms, 2 landings and a hallway, stained and applied 3 coats of Polly
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
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Contact information

5925 Tilghman St Ste 30, Allentown, PA 18104

http://www.ephardwood.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM

Licensing

Bonded
Insured
Licensed*
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Hardwood Flooring Sales and Installation,
Flooring Sales and Installation

FAQ

East Penn Hardwood Flooring is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 9:00 AM - 2:00 PM

East Penn Hardwood Flooring accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, East Penn Hardwood Flooring offers free project estimates.
Yes, East Penn Hardwood Flooring offers eco-friendly accreditations.
No, East Penn Hardwood Flooring does not offer a senior discount.
No, East Penn Hardwood Flooring does not offer emergency services.
Yes, East Penn Hardwood Flooring offers warranties.
East Penn Hardwood Flooring offers the following services: Flooring installed & refinished, install cork, bamboo & certain laminates.
Carpet, vinyl & tile.

Contact information

5925 Tilghman St Ste 30, Allentown, PA 18104

http://www.ephardwood.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM