Roto-Rooter Plumbing & Water Cleanup

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I worked with Ted, a real professional, Scott, Grant and Dwayne. They were all on time, helpful, polite and careful even though it was a messy job. These guys were terrific and saved me from having even more damage to my home.

The gentleman who came was as nice and professional as could be, and I won't hesitate to call him next time.

Ted was very prompt, knowledgeable, courteous, and the service was very reasonably priced. He appears to be the best.

Grant was cheerful, helpful and prompt, and he described what he was doing (I had tried to replace the seals on the hot/cold faucets and I think I inadvertently did some damage). He was comfortable with my questions (I wanted to understand how I contributed to problem). The job was done well, and he was careful of tile and tub.

They were awesome. The actual price actually came in under the estimated price. They said they would be there on Thursday and they arrived on time and completed the work in one day. They took care of the city permits and inspectors. They were polite and helpful. They even fixed my leaky kitchen faucet for no charge and without being asked. I would never use another plumber! Mike and Dwayne were the guys that did all the work for me.

Cliff Landis was the plumber. He was very methodical in his approach and very professional in his manners. We felt that he was doing the minimum work possible to resolve the problem by identifying the problem as clog which, though small in scope, was occurring at a critical point in the pipes. We would use him again without reservation.

THE PLUMBER WAS ON TIME, DID THE WORK QUICKLY, AND WELL. HE DID AN EXCELLENT JOB COMMUNICATING WHAT HE WAS GOING TO DO, AND HOW MUCH IT WOULD COST. HE ALSO TOLD US WHAT WOULD, AND WOULDN'T WORK FOR AVOIDING FUTURE CLOGS. THE COMPANY CALLED THE NEXT DAY TO SEE IF WE WERE SATISFIED.

SATURDAY MORNING, AND WE FIND THE DRAINS IN THE HOUSE WERE CLOGGED SYSTEM WIDE. THE FIRST GUY SHOWED UP WITHIN A COUPLE OF HOURS OF THE CALL. DID A SURVEY, AND FOUND OUT THE HE WOULD NEED TO SNAKE THE PIPE FROM THE ROOF VENT. UNFORTUNATELY, THAT REQUIRES TWO PEOPLE FOR SAFETY, AND THEY DIDN'T HAVE ANOTHER TECHNICIAN AVAILABLE AT THAT MOMENT. CAME BACK LATER IN THE DAY, AND CLEARED IT IN HALF AN HOUR. ONCE THEY HAD THE STAFF FREE, THE JOB WAS DONE QUICKLY, AND PROFESSIONALLY.

I WAS PLEASED THAT THEY WERE ABLE TO GET THE JOB DONE THAT DAY EVEN THOUGH THE TECH ARRIVED ABOUT 6:30 PM. THE PRICE WAS GOOD COMPARED TO ANOTHER LOCAL PLUMBER WHO WANTED OVER $300 FOR THE SAME JOB. I WILL DEFINITELY CALL ROTO ROOTER AGAIN - ESPECIALLY SINCE THEY PUMP SEPTIC TANKS.

THE PLUMBER CAME IN LESS THEN TWO HOURS FROM OUR PHONE CALL, ON A SATURDAY. THE DRAIN WAS NOT EASY TO CLEAR, AND THE PLUMBER SPENT OVER THREE HOURS GETTING IT TO FLOW. WE WOULD HAVE HAD TO PAY AN INDEPENDENT PLUMBER 3 TIMES AS MUCH FOR THE SAME SERVICE. WOULD DEFINITELY USE THEM AGAIN.

WE WOULD HIGHLY RECOMMEND THIS COMPANY TO ANYONE, THIS IS THE COMPANY TO USE! THEY CAME OUT ON SHORT NOTICE. TECHNICIAN DAVE ROBERTS (TRUCK 42) WAS OUTSTANDING, VERY PLEASANT AND QUITE DEDICATED TO SOLVING OUR STUBBORN SEWER CLOG. CONSIDERING THE COMPLEXITIES OF OUR PARTICULAR PLUMBING, WE FOUND THE CHARGES TO BE EXTREMELY REASONABLE AND MORE THAN FAIR. SUPERVISOR JOHN GRAHAM WAS ALSO EXCELLENT IN EVERY DEGREE. HE'S THE MAN TO ASK WHEN YOU NEED PLUMBING FEATURES INSTALLED AS WELL. YOU WILL BE HAPPY THAT YOU CHOSE THIS COMPANY.

HE WAS HERE AT 9:30 PM. HE HAD TO HAMMER OFF A CAPSULE, AND TRIED TO RUN THE LINE TILL A QUARTER TO 1:00 IN THE MORNING!!!! HE COULD NOT GET IT UN-CLOGGED. HE TOLD US THAT IT'S A TOUGH PROCESS TO GET THROUGH SOMETIMES. HE SAID HE WOULD COME BACK THE NEXT DAY. HE CAME BACK THE NEXT MORNING, WHICH WAS A SUNDAY, AND STARTED IN AT 8:30 AM THAT MORNING. HIS BOSS CAME WITH HIM. IT TOOK THAT ORIGINAL TECH WHICH IS GLEN 20 MINUTES TO TRY AND UNPLUG IT. DAVE, HIS BOSS, GAVE IT A TRY, AND WAS ABLE TO UN-CLOG IT IN 5 MINUTES!!!! GLEN THEN STATED I NEED AN EXPANSION CAP FOR THE MAIN LINE, WHICH I WENT AHEAD, AND PAY FOR IT. IT TOOK TWO WEEKS TO COME IN. HE BRINGS IT, AND IT DOES NOT FIT!! HE ORDERS ANOTHER ONE, AND ANOTHER TWO WEEKS GO BY! HE THEN CHANGED HIS STORY AROUND TO SAY THAT I REALLY DIDN'T NEED ONE, AND IT DOESN'T COME IN THE RIGHT SIZE FOR MY HOME ANYWAY! SO I NEVER GOT THE EXPANSION CAP, AND WAS FORCED TO PAY THIS AMOUNT WITH NO REIMBURSEMENT TO UN-CLOG MY DRAIN!!!

THEY GET THE JOB DONE, AND THEY ARE HONEST.

IT WAS EXCELLENT. THEY ARE EVERYWHERE, AND THEY'RE EASY TO GET A HOLD OF. THEY STAND BEHIND THEIR WORK. THEY GET HERE ON TIME, AND THEY'RE HERE WHEN THEY SAY THEY WILL BE. THEY GET THE JOB DONE.

I LIKE THE YEARLY CONTRACT THAT THEY HAVE BECAUSE THEY KNOW THE PLUMBING IN THE HOUSE AND THEY KNOW WHAT TO LOOK FOR. THE PEOPLE ARE GENERALLY THE SAME WHO COME OUT SO THEY BUILD A RELATIONSHIP WITH THE CUSTOMER.

IT WAS FINE. HE CAME IN AND DID HIS JOB, AND THEN HE WAS GONE. IT DIDN'T TAKE NEAR AS LONG AS WHAT I THOUGHT IT WAS GOING TO TAKE. HE HAD TO RUN A HOSE DOWN IN OUR BATHROOM DRAIN, AND NOW EVERYTHING'S FINE.

THE PLUMBER WHO CAME OUT WAS FRIENDLY. HE WAS ALSO PROFESSIONAL. HE UNPLUGGED THE DRAIN. HE USED SOME TOOLS TO UNPLUG THE DRAIN.

THEY CAME QUICKLY AND TOOK CARE OF THE PROBLEM. TRIED TO TAKE CARE OF THE SMELL TOO. WE LATER FOUND OUT THAT HE SHOULD HAVE REMOVED EVEN MORE OF THE PIPE, BECAUSE IT WAS FILLED WITH SLUDGE.

SERVICE WAS QUICK AND THE SERVICE REP WAS COURTEOUS AND INFORMATIVE. HE MADE A SALES PITCH FOR THEIR DRAIN CLEANER. THE PROBLEM WAS FIXED AND WE HAVEN'T HAD ANY OTHER DIFFICULTIES.

THE SEVERAL DIFFERENT TIMES I'VE USED THEM THEY HAVE BEEN RESPONSIVE -- EFFICIENT AND COMPLETED THE TASK WITHOUT NEEDING TO RETURN. PRICES REASONABLE.