Empire Today®

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Description of Work: I had Empire Today to put carpet in.

Description of Work: "Installers were Great |The salesman got the sizes of rooms wrong and installer had to get more carpet. But they didn't charge me anymore."

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Description of Work: They installer our carpets.

Description of Work: Carpeted living and family room; installed composite tile in entry, hall, kitchen and bath. The workers were very professional and for the most part worked with us. The carpet is pre cut in Seattle and shipped down, so the seam in the family room was oriented the full length of the room with the seam in the center. You could see the seam from every angle. When we called about it they sent the installers out to check it, then sent one of their people to take pictures and verify that it was not satisfactory. Within a week of this inspection the installers were back with new carpeting; ripped out the first and installed the new with the seam oriented the right way. It looks great now and we are very happy with both the tile and the carpet. After seeing it in, we wanted them to install matching molding around the carpet to match that above the tile so the whole house would be consistent. We called several times, but Empire never returned our calls and the available molding in the hardware stores does not match; so we are not happy with that aspect. Something we should have considered when placing the original order.

Description of Work: We had Empire carpet install carpet upstairs and ceramic tile in out bathroom. Less than a year later, the carpet begin to unrave when vacuumed.. It took me several phone calls to get someone to come out and look at it.. The crew they sent out very nice but could not speak English and were unable to communicate when the carpet would be fixed. My husband and I both called the service department several times. I was told I would get a call back but never did and would have to follow up on my own. I also called their customer service line but they were unable to help. For the next several weeks, we continued to get the run around but were assured it would be fixed once they figured out what to do. A manager finally came out and took more pictures and told us we should clip carpet fibers with scissors prior to vacuuming! This is how this company backs up their product. I continued to call the service department and finally my husband called a regional manager to complain. Finally, we were able to set a date to have someone fix the carpet . After all this, they tried to charge us for labor. I had to threaten them with getting an attorney which I was frustrated enough to do at this point. When they came out to fix it they did not bring enough carpet. The installers are very nice and I felt bad for them throughout this whole process. Lastly, they wanted us to sign a release saying we would not complain to anyone about them! Obviously, I didn't sign it. I would agree with other reviews that this company is poorly run and they lie to you. The product is also very poor quality and continues to fall apart. The guys on the crew are very nice and I feel this company puts them in a bad position. I have never written a bad review about a company but I don't want other people to go through what we did.

Description of Work: I am not exactly sure of when we had the carpet installed but 2005, 2006, I think. Above the form makes one have to fill in something. To start with the salesman was a liar. After the initial visit I spent several days online learing all about carpet so I knew facts from his fiction.As we hoped to be selling the place sooner we wanted to pay less for carpet so figured it was poorer quality than we'd want to have, but seemed decent. We called back got him again worked out details and ordered the better more expensive pad. When installers were installing I noticed the pad wasn't the better one I had paid for but by the time I did much of the work was done. The installers were excellent though. VERY professional, a full crew came and had it done and cleaned up in no time. The instalation was the only good part of the deal although I am sure that was luck. To compensate for all the lying and pad I went through the local and finaly regional supervisors of that time and ended up with a refund agreeable to both parties.it was time comsuming to deal with but they were very nice However last year when I had it cleaned by StanleySteamer it came out horribly. It is such crud carpet we will now have to replace if we ever are able to sell and afford to move. I would never have this co. again. They did make good and installing excellent. Product and sales person were lies.

Description of Work: Originally had carpet installed last March. This fall we noticed that a spot was wearing. We had someone from Empire come look, take samples and pictures, and then explained the process of going over the issue w/ the manager. Because the carpect we had purchased was not in stock, our carpet was not only replaced totally, (though only one spot was wearing thin), but they upgraded our carpeting and padding at no expense to us, and we couldn't be happier. They scheduled when it was convenient for us, and we on time, professional, and cleaned up totally after installation. Would use them again absolutely!

Description of Work: I got a bid for carpeting 2 bedrooms and a hallway.

Description of Work: Installed approximately 900 square feet of hand scraped, engineered hickory wood floors. They ripped up about 400 square feet of maple floors and another 500 square feet of carpet. They removed all the nails and tacks from the old flooring. Hauled away all the old material. They installed new baseboards.

Description of Work: Installed carpet on 2 stairwells & upstairs hall, 3 beds.

Description of Work: They carpeted our stairs and nursery.

Description of Work: George came to our house and helped us choose the best carpet (and pad) for our remodeled basement. He also helped us choose carpet for our stairs. The next day, his crew came and fully (and beautifully) installed the carpet in all the areas.

Description of Work: They ripped up approx. 870sq ft of carpet and replaced it with laminate.

Description of Work: I had wooden floors installed and some carpet in my 1600 square foot home by Empire Today.

Description of Work: Empire was to remove carpet in 2 bathroom areas and install laminate tile in the bathrooms, kitchen area and a small entry way. Work was to be completed the same day as carpet was scheduled to be laid the next day as promised by the salesman George Parker. I know things go wrong, "stuff" happens, but these people were anything but professional. Their communications were horrid and not just with us, but between their own departments and that only adds to the disaster we experienced.

Description of Work: They installed American Dream Quick Lock laminate flooring in the kitchen, entry way, and laundry room.

Description of Work: Not preformed.

Description of Work: Sales Rep came out and measured carpet, was installed a few days later. Carpet looks good in Master bedroom.

Description of Work: Salesman came out and gave me bid for recarpeting over 2000 sq. feet of my house.