Empire Today®

Exceptional in-house consultation with samples and quote that day. Scheduled installation, they called to let me know they were on there way each day. Very respectful workers. They did a little damage to our doors and door frames moving our furniture upstairs - didn't see that until afterwards.

Do not hire this company. They run a scam. They come out to provide a bid and after they measure your house, and write up the bid, they make you pay $50 to ‘hold the pricing’ and make you sign a bunch of paperwork that they say is a requirement to get the bid. They quickly go through each page say this is just an agreement that the quote we provide is for the flooring you’ve picked out. They also said we could get our$50 back if we cancel the order. I cancelled the order and they refused to refund my money. Buyer beware!!

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TL;DR: The entire experience was miserable - measurement mistakes, scheduling mistakes, blown installation windows, lack of responsiveness, and ultimately poor installation. Our consultant, Dave, was very friendly and I really appreciate that he came out to us twice while we were making our decision in late April and early May 2017. The installation was easy to schedule with him and it lined up with a day my wife had off, Friday, May 12. She called a few days before the installation to confirm and was told by the woman on the phone to call by 10am if I hadn't heard from someone. On the day of the installation, no one had contacted her by that time, so she called customer service and was told that she still had 8 hours left in our installation window and needn't have called in. When she persisted to inquire about the status, this new customer service representative told her that no one would be coming out that day because the company was overbooked. She was told that because of this oversight, we would be guaranteed a priority delivery the next morning before 9am. The next day, Saturday, May 13, at around 9a when she hadn't heard anything, my wife called again and was told that someone would be out by 1p which contradicted what she had been promised. The installers came at around 11a and found that they did not have enough material as Dave had mismeasured the size of two landings in our stairwell. They told me that new material would need to be ordered from Seattle but that we would be contacted shortly to set up a new installation date. We heard nothing for over a week, so my wife contacted Dave to get in touch with a supervisor and was given the email address of the Customer Service Specialist, Suesan. My wife sent a complaint outlining everything had gone wrong to that point. We waited for a response, but heard nothing for over a week. I contacted Dave on Monday, May 29, to explain that the supervisor had not responded and that we were contemplating canceling the installation as the whole process had been such a nightmare. David said he hadn't heard anything from Empire Today and assumed that our carpet had been installed. He apologized and assured us that he would take over and ensure that everything would be taken care of shortly. Dave asked my wife to take and send corrected measurements a few days later, which she texted to him on Wednesday, May 31. She heard nothing back until she received an email from Empire on Sunday, June 4, indicating that the installation would occur the next day, Monday, June 5, which conflicted with our work schedules. She texted Dave that she would be working on that date, and that any day after June 26 would work best. Dave acknowledged this, but my wife then received an email on Sunday, June 18 confirming an installation date of Thursday, June 22, also conflicting with our work schedules. She contacted Dave again, reiterated our availability after June 26. Dave replied that he would fix it, and we were ultimately given a date of Wednesday, June 28 for the installation. I called that morning to receive a installation window, and was told that Empire didn't have any available installers for that day. At this point, I was livid and complained about the service we had received up to and including this point. I was told that Empire would find an installer and they would arrive between 8-10a. They did not arrive by that time, so I called back for an update at 11:30a. I was told that the installer was going to Wilsonville to pick up the materials and then would head to our address. Though I had given her my contact information, the customer services representative called my wife at work and filled her in, also telling her that the installer who had signed up for our install the day before 'no longer wanted to commit to the job' which is why they had to 'scramble to find a new installer.' The installer showed up at 12:15p, and worked steadily until about 6p. He was friendly, but the quality of the work in places was shoddy. In seams along the carpet runner and by one of our bedrooms, the carpet was folded over unevenly, leaving crooked lines that are unacceptable. In short, aside from David and the installer being friendly, every other aspect of our experience with Empire-Today was awful.

It took a month and 4 different installers to finally get my flooring in place. First ones arrived at 5pm, took off my baseboard and put it outside, tore the carpet up, and put down moisture barrier. Second ones came several days later, only after I called and found out that the first ones hadn't told anyone the job wasn't done. They told me the concrete subfloor was too uneven for hardwood. Estimator and manager came by and said it wasn't too bad and that a certain very skilled installer could do it. He was not available for a few days and I had to schedule him even later when I could finally arrange to be home all day again. On the arranged and long awaited day, the third installer showed up, NOT the guy they had promised. He said the floor was not uneven at all but tested the moisture content (which should have been done first thing) and said it was way too high for hardwood. I had to make more calls and they told me they couldn't even get another estimator out for a week to show me alternative floorings. Well, the Internet is a wonderful thing and I used it to find the CEO's email address. Shortly after I emailed him, I got a call from a higher-up manager and an estimator was there the next day. I chose some LVP for the basement floor and we stuck with the original hardwood for the stairs. He said he could not discuss any change in price with me but would have someone call. Several hours later I get a call to schedule the installation but that person can't discuss price either. Later on someone finally calls who can talk money with me and she says that the LVP I had switched to was actually more expensive than the engineered hardwood but that they would not charge me any extra. Sounded fishy to me but my research showed that it might be true depending on what quality of each flooring was involved. At this point I just wanted it done. The 4th installers came out two business days later. While the LVP on the basement floor turned out OK, the engineered hardwood on my stairs looks awful. They used solid hardwood for the edges and engineered for the inner pieces, and they are slightly different colors and thicknesses. The installer said this is standard practice, but no one told me that beforehand or I might have chosen differently. Upon my request, they did replace the baseboard that got ruined when the first installers put it outside, but they did not replace the other pieces of trim they had taken off. So now I have work to do to finish the job. All along, I dealt with people not calling when they said someone would call, or being promised a certain person would call and getting the call from someone else. I should have gotten a very deep discount for all my trouble but instead I am stuck with the original cost for OK vinyl plank, missing trim, and mismatched hardwood stairs. I highly recommend AGAINST this company.

They've installed carpet for me a number of times and they've always done a nice job. They give you a reasonable number of samples to look at and the salesperson doesn't push you to buy something you don't need. Their pricing is reasonable and their installers are very friendly and professional.

This firm gives you a low cost offer, asks you when you want carpet installed, agrees to a near term date, and then regularly pushes out the install date. They get you signed up and then can't deliver on deadline. My realtor had 3 bad experiences using Empire with her clients. I was one of them. Neither I or my realtor was given advance instructions on prepping furniture for moving. When they came to install, it was just one guy to move furniture that included heavy desks and credenza. He and office staff said they didn't think they'd be able to get another person. I had to help move drawers out of desks and credenza and take apart the bed. Finally, they agreed to provide another person for the outset and close of the job. They wanted payment up front in full, despite showing with one guy and me not having even seen the carpet yet. When all was said and done, and lots of hassle at the outset of the install and before, the carpet went in and looks fine. But this was one of the worst customer service experiences I've had in the construction/remodel industry

They did sales and the installation but I wouldn't go through them again because I think that they were higher than they should have been. The installation was done by people from their company, that's who I might call. I would give them an A but they don't have a company. I'd use the people that actually did the work. The people that did it were really good but I just think it was overpriced and I haven't checked around at any...which I will do next time. I think the tile work was a B.

But I wouldn't go through them again because I think that they were higher than they should have been. The installation was done by people from their company, that's who I might call. I would give them an A but they don't have a company. I'd use the people that actually did the work. The people that did it were really good but I just think it was overpriced and I haven't checked around at any...which I will do next time.

But I wouldn't go through them again because I think that they were higher than they should have been. The installation was done by people from their company, that's who I might call. I would give them an A but they don't have a company. I'd use the people that actually did the work. The people that did it were really good but I just think it was overpriced and I haven't checked around at any...which I will do next time.

We did not go with them and we did not do the flooring at all. He seemed really nice and professional when he was talking but then he did some weird things on the quote. It was posted back to me and I never did it. He could have responded and followed up with me as he promised he would with some different prices. He could not have been so high pressured with the sales. He said today was the only day and it was a special deal.

The day of the installation, I was called and given an arrival window of two hours, just as I had been promised. They arrived on time. The workers were very nice and hard working. I couldn't believe how fast they put in the pad and carpet. The carpet looks beautiful and it feels like walking on a cloud. I can not express how happy I am with Empire and their people. I will be calling them again.

They left around 2-230pm to get more material said that they would be back soon, didn't return until after 6pm and didn't finish until 8pm. It's been a week and I am still waiting to hear something back from them, I've even called their customer service line to reach out as well.

Update as of 07/27/2015: Our concerns have been resolved to our satisfaction. A cautionary note when buying from Empire. I recently made a purchase from Empire that did not go well. During this process we were not able to use our house for 14 days. They originally promised installation would take a total of 2 days. This did not turn out to be the case. We had to replace a floor in my house because Lumber Liquidators had provided defective and toxic materials. So, this time we decided to go with Natural Oak Harwood. We invited Empire out to provide us a quotation. The sales person from Empire came out and measured the rooms and provided a quotation. We settled on the Natural Oak. This was called the Hamptons in their sample book. Little did we understand until later this would become a major problem. On 5/22/2015 We signed contract for a total $8910.00 and paid deposit $1000.00. The project according to their measurements was for a total of 900 sq. ft. of Natural Oak Hardwood with a nail down installation. The installation time was originally quoted as 2 days. We asked about this and then they revised their estimate from 2 days to 2 to 4 days to complete the project. The project start date was schedule for Monday June 1st, 2015. On 6/1/2015, three workers came to our home. The brought 56 boxes of material. When we looked at the material we had several questions. Among these questions were; 1) The description on the boxes does not appear to match the description of material listed in the contract. The response was that this is the same stuff. 2) How longer does the material need to acclimate? The response was that the material was pre-acclimated in there warehouse. 3) The boxes do not appear to be factory sealed. Was this used material? The response was that Empire does not take back material and it came from the factory this way. 4) Do you have enough material to complete the job? The response was that they were waiting for 11 more boxes as Empire did not provide them enough material. The balance would be over within 1 day. During that day they were able to complete only the master bedroom. We noticed an abundance of short pieces of material in the master bedroom. Very few pieces were over 2 feet in length. We also had noticed that the material varied greatly in quality. This lead us to take a close look at the materials that were being used. Boy, did we get a surprise! Upon closer inspection we discovered that this was used material from a different job site. We had taken several pictures to document this. We then called back to the Empire office and informed them of our findings. The first response was a flat out denial and statement that we do not allow products to be returned or recycle. Of coarse photographs don?t lie and we sent them a few pictures and asked that they come out and take a look for themselves. Boxes as delivered to jobsite. Note: Opened and some resealed. Picture of clearly used material. Notice the yellow making which matches the outside of 2 boxes in the previous picture. Also notice the splintered and rough edges. Ouch! I don?t want my family to be walking on any splintered material. Notice the abundance of short pieces. There were very few pieces over 2 feet in length. The funny part about this is that the manufactures instructions clearly state that they recommend racking should be at least 6 inches from the previous seam. With 9? inch pieces, that is a mathematical impossibility. Material label not what was listed on the contract. How do we know we received the correct material? After a regional manager for empire came out and looked at the material, he was surprised to learn indeed this was used material. Needless to say our house was still like a construction zone and we were basically held hostage by this mistake. The regional manager suggested that since the quality and consistency was questionable that we consider an engineered solution. He stated that the lengths would be more uniform. After a sleepless night worrying about this and realizing that 5 rooms of our house are completely torn up, we felt that we had no choice and reluctantly agreed to the change in material. The new material arrives 2 days later. We looked at the material and discovered it was made in China. We begin to immediately wonder if we are going to have the same problem as we did with Lumber Liquidators (Toxic Flooring)? Another more troubling issue was the fact that there was not price change or reduction. It was obvious to us that this was a lesser quality material and that we should have seen a price reduction. The contract started to install this product. Again the contractor was trying to move to fast and we noticed a few mistakes. First they were clicking together the material and then moving on. However they were leaving noticeable gaps. After reminding them that we should not be seeing sizable gaps they began to use tools (banging block) on the edges and tighten up the floor properly. They also discovered that they were again short of material. This is still a mystery to me. Empire as a company has been in business for a long time and they should be able to get there measurements right? This job took longer than expected. The contractor complained that they were losing money. The problem with this is that we paid for a quality job and to be completed on time. As the job had went side ways, the contractor started to reduce the labor on the job. On some days there was only 1 person working to complete the job. The result is that the installation stretching out to 13 unlucky days for me. We could not use our house during this time. I also to cancel plans to 2 weekends. Here are issues in short order: 1.) Empire misrepresented that original material. a. The material label did not match what was on the contract. It varied from their sample book. I now think this was a bait and switch. b. The material was not first grade. The material was either used, returned or cherry picked. 2.) When the material was changed, the contract was not revised to reflect change in material. a. This is not consistent with industry practices and is a clear violation of UCC. This leads me to believe that we over paid for the product. 3.) The contract who performed the install had only been licensed for 3 months. a. Installation had taken substantially longer than quoted. b. This is of concern and makes us and makes us wonder if they were qualified? 4.) The new engineering material. No quality assurance documentation was provided to substantiate that the material is safe and free from issues that have been in the media recently. In conclusion, with all the problems I had, I could not recommend the using Empire.

First of all Empire advertises 50/50/50 on the ads meaning 50% off on labor, flooring and pad. What they don't tell you until they arrive is that deal is only for there high end products. I was under the gun to get everything done to sell my house and they charged me what I felt was unreasonable amount of money. They had less than 800 SF of carpet to do which they charged over 2000.00 for the bathroom is less than 5x5 and they charged originally 1100 for the laminate and installation. They then dropped the price to 980.00. Unfortunately for me they were the only company able to perform the work within my time frame. On the day of installation they were supposed to call and give me a ETA. Instead they showed up while I was still trying to get dressed for the day. They came in and stood there looking at me. When I asked them why they weren't doing something they said in broken English that they needed full payment prior to starting. I had already paid half when I signed the contract. There were 2 workers for this install. A lead and assistant. the lead worker was a good worker and very professional. The 2nd on spent more time on his cell phone texting and talking than working. At the end of the day they had run out of carpet and said they would have to come back the next day which they did. However, I had to put the closet doors back on and they may a big gouge in my wall while doing the stairs. The laminate in the bathroom is another story. The sales agent told me they would remove the old vinyl and more than likely have to replace the sub-floor with plywood. They laid the new laminate right over the top of the old. I think I would have gotten a better job and paid less money had I gone with someone off Craigs List.

Their salesman was very friendly and on time with the appointments. The installation was quick and it looks very good.

There were a few problems. The salesman told us the baseboards would have to be pulled and they couldn't guarantee they would be re-usable. We had out choice of white or wood colored to replace. We opted for white as they could then be painted to match the walls, we thought. Well, the baseboards were not pulled, a quarter round was just put against the baseboards. White with a glossy plastic finish that would have been probably impossible to paint. So for an additional $500 they are coming out to replace the quarter round to match the laminate. Laminate was installed the first day. They floor looked great but after they left I realized they had covered over the heater vent in the living room. The carpet installer who came out the second day fixed that problem. The carpet installer was wonderful. He even cut the old carpet we took out to fit where my mom wanted it laid in the garage. There is also one piece of the laminate board that has a white piece of paper laminated into it. It looks like a small piece of paper shredding. When they come to re-do the quarter round, they will replace that piece of laminate with some of the laminate they left with us. I wish they had more carpet to choose from but my mom is happy with what she chose. Empire promised repairs and switch of corner-round on Wed, July 16th. Called that day and cancelled because the installer was ill. Rescheduled for Friday. (They did call later in the day to say they now had an installer available but we had already made other plans.) So one installer comes on July 18th to replace the now two boards with white paper laminated on them. In the process he ruins so many boards (2.5 boxes) that he doesn't have enough to finish replacing what he took up. Further he has ruined almost every piece of transition flooring (the parts that go at doorways.) And he cannot get the boards to lay correctly. Further, Empire did not give him enough corner-round to do the job. Spoke to Empire at lest four times trying to get some help, the additional supplies needed, some re-assurance. Empire finally promised to send another installer on Monday with the supplies he needed to do the job. At this point I stopped payment by my credit card for the laminate install. On Monday the next installer calls to say he had another job he needs to do first and will be by between 4 & 5PM. Fine, he finally gets there at about 5PM. Takes one look at the job and says no way he can do it today. It will take hours to relay all the laminate. All the furniture in the living room needs to be moved and the large rug rolled up. He does have the rest of the supplies needed but once again the repairs are postponed. Oh, by the way, I called and left two messages - one with customer service and one with the installation person- neither call was returned. The current installer says Empire will call me tomorrow to schedule for probably Wednesday for this to be finished. We are now two weeks past the original install date and still this problem has not been resolved. Tomorrow, July 22nd I will once again call Empire to get some of this problem resolved. They have offered to half the charge they will make to switch out the corner-round. If only the original installers had done their job and noticed the white pieces in the laminate as well as the heater vent in the flooring, my problems would all be behind me. Poul saves the day. Two weeks after the floor was supposed to be done, a contractor named Poul who works for Empire finally came in, relaid all the flooring and replaced all the quarter-round. It took him all day but he even moved some of the furniture back for my mom so she could get around. Hooray for Poul.

So once the work had started, I was told it was a large job and that it would be longer than promised. Then Ashley, scheduling agent?, took the installers off my "large" job and sent them to an "emergency" flooring job. They started working on a Monday. They worked not even half on a day on Tuesday, which means they did not complete what they should have. I was told Wednesday they had another job to do on Thursday and would not return until Friday. No way! I told them they had to finish my job before starting someone else and must be done Thursday night. After I called Ashley and the sales agent multiple times, Ashley said the installers could finish the work Thursday. Ashley was the person who scheduled the installers and pulled them for the "urgent" work. She also scheduled them for other work while on my job. I had to force Empire to complete my work before moving to the next job. The installers were professional, but they had to report to Ashley.

I called and asked if they can install both carpet and baseboard and the answer was yes. The salesman came and showed us a sample of the carpet and the baseboard and we agreed on the price. He called his installation manager only to be told that they won't do baseboard, only carpet. So we cancelled only to have him come back and tell us that they can do it, but that there would be a few days delay. When the crew arrived on the planned day they did not have the baseboard with them and wanted to glue on the carpet despite us having purchased the better pad! The manager then promised she would send a crew to install baseboard that afternoon. I called at 3 pm and she didn't call back. At 4 I called and I was told they won't be coming despite their promise. They promised to come 8-10 the following day . They finally showed up at 1140. I had to take a day off work and cancel an important appointment due to their unprofessional practice and utter incompetence. Big fail

The installation crews - one was good the others did not understand me because of a language barrior.

We had a comfortable session with the salesperson. The installers were on time, and very professional. The job took 2 days, and they never wasted time. Angel (installer) was great, and would use him and Empire Today again The installers

I had a laminate floor installed in my basement by Empire Today in 2009. My basement subfloor is a concrete slab foundation, but the salesperson assured me that modern laminate materials can be installed as floating floors on concrete. Empire's installers were willing to move furniture as needed, but not contents of furniture (e.g. I had to move the books out of my bookcases, which meant I had to move the bookcases anyway in order to store the books). The first installation failed within a year due to a faulty installation (specifically, a bad expansion gap). The replacement floor, laid in 2010, also failed due to a moisture intrusion which - admittedly - was not Empire's fault. In the wake of this installation, measurements were taken, and Empire concluded that about 1/3 of my basement was too moist for laminate products. They installed a vinyl product on this part of the floor and replaced the remaining laminate in 2011. In 2013, the new laminate showed raised seams and signs of mold. I brought this to Empire's attention, and they sent an inspector. The inspector concluded that the cause of these problems was my cats - even though my cats are not allowed downstairs and there is a door keeping them out. I hired an independent inspector at my own expense, who confirmed that the root cause of the problem was slab moisture (not cat urine), and that laminate floors should never have been installed in this situation. Empire still declined to replace the floor under warranty, instead offering to replace my floor at a reduced rate after I deal with the foundation work that is obviously needed. To be fair, my foundation is moist - welcome to Oregon - and I can (and will) work to mitigate that. Also, to be fair, the vinyl product is holding up just fine. However, the moisture issue was well documented at least by the third installation, and Empire not only persisted in installing laminate, but blamed my animals rather than their product when it failed. Bottom line, though: Do not let Empire install laminate on a surface that might get moist! They won't stand behind their product! rued as, legal advice or solicitation for representation.

The thing I liked best was their professionalism. They were very prompt and clean. They travel to your home with samples, and it was such a convenience to have them come to my home. Also their price was reasonable and comparable to others I had looked at.

The and quot;in houseand quot; estimate was both an awful and amusing event. Started our pretty typical, then came the super slimy sales and upselling stuff. The sales lady completely disrespected my intelligence and this became same as a sales of a used car. I should have known what to expect when I responded to their ad saying and quot;New flooring, any room, just $99!and quot;. Here is short summary/paraphrase of how the and quot;numbersand quot; event went: EMPIRE: you want this, $5000, you want that, $3000, you want this, $4000, etc, etc. Total is $15,000 but TODAY ONLY and because you are such a special and valued customer, I really want your business, so I am specially offering you a 90% SAVINGS that will provide you a savings of $9000. ME: How much will it all cost? EMPIRE: I can offer you, my favorite special customer, a SAVINGS of $9000. That is a big savings of $9000! Think of all the things you can do with that extra $9000 in your pocket. ME: What is the bottom line here? How much will I have to pay? EMPIRE: Tell you what, because you are such a highly valued and respected customers, I can offer you additional SAVINGS of $500! Wow! ME: So ... how much in total? EMPIRE: Ok, tell you what, if you sign this contract NOW! and we start work tomorrow, I can offer you additional savings of $250!! We're now talking about SAVINGS of $9000+$500+$250 = SAVINGS of $9750!! You can buy a boat with that SAVINGS! ME: Uhm, I want to know bottom line price. EMPIRE: Ok, let me call my boss and see what he can authorize me to do. [calls boss] EMPIRE: Ok, only because we really want your business, and you are so important, he said go ahead and take additional SAVINGS of another $750!! He never does that! You are now well over $10,000 in SAVINGS! Interested? ME: This is going to be a long night. I eventually was able to get an estimate, but the sales tactics were super sleezy and I can't stand that kind of stuff. In the end, their and quot;finaland quot; estimate was much much higher than what I was eventually able to get the job done for. If I remember, their final estimate was about $5000 above what I actually ended up paying to another copntractor. So much for $99 per room (I have a three-bedroom house).

Buyer Beware of this Company unless you want to have your home damaged, food stolen and excuses from installer all the way up to the General Manager….. Here is our story with pictures to back us up. The installer arrived to do the work but was on the phone yelling at his Insurance Company about his truck causing a delay in getting our job done. The installer completed one bedroom the first day except for one board. We asked if we could move our furniture back into the room. We were told okay, we were excited. We moved most of the larger items in and when we stood back to admire it we found deep marks from the felt pads that we were told to use by a manager. The next day when, Shawn, the installer arrived we asked him if saw anything wrong he said “My God” we said it needs to be fixed. We were told to use felt pads by the General manager which when we complained he called me a hothead then denied it when it was heard by 2 staff people, and my husband all on speaker phone. The only one who did not hear it was him. It took 5 hours to get the okay to replace the bad flooring. General managers letter to us: Mr. and Mrs. McMann, My answers will be in red next to each question. I hope this will alleviate your concerns, and prepare you for your install. If you still wish to talk to me please reply or call me at your convenience at 206-972-6969 We look forward to helping you transform your home to make it as beautiful as you hope. 1. Bathrooms: You will be replacing the toilet ring and caulking around the toilet won’t you? Yes 2. We are still waiting for an itemized detail list of costs including what brand and maker laminate is? The manufacturer of the Easy Living Laminate is Power Dekor. Linked here is the complete warranty details: http://www.empiretoday.com/getattachment/d62602ab- 53fc-4b10-a47f-b3f6d945bf26/Laminate-Easy-Living.aspx i. For a breakdown I can give you the following: ii. Total price for your job is $6,275.00 1. Pulling and replacing 2 commodes is $200, this includes pulling, replacing and using new wax ring and caulking each commode 2. The cost for moving furniture is $67 3. The cost for removing the old carpet and hauling away is $124 4. The cost for removing the vinyl in the bathrooms and hauling away is $65 5. The cost of the upgraded Quiet Walk underlayment is $168 6. The costs of the laminate is $99 per room, so 5 rooms = $495 7. The $5,156.00 balance of the costs are for materials and supplies needed to complete your installation, labor and profit. iii. We estimate this job to take 2 days, but with all remodeling you can never know for sure until it’s done. The assumption is your home will be ready for us to work when we arrive. We assume that your subfloors will be in a condition that allows us to work without further needed work to strengthen or replace damaged floors. 3. If you open a box of flooring and only use 4 pieces will we get the remainder of the box since we have paid for it? Correct, we do not sell a certain number of boxes for any job, but any opened box will be left for the consumer, even if only 1 board is pulled out. Any unopened boxes come back to our warehouse. 4. What would the cost be for approximately 700 square trim of the baseboard for rest of house to match with and without install? The cost for additional wall base is $3 per linear foot assuming all furniture and belongings are cleared far enough from the wall so our installers can do the work. 700 square feet of area is not enough info to guess. But $3 per linear foot is the price for product an install if added to your current order. If we do this after the fact it will still be $3 per linear foot, however there is a $500 minimum install fee that needs to be satisfied first. 5. We would like to know the order you are doing the rooms and a schedule of when each room is being done, so we can be one step ahead with moving our part out? Not knowing the full layout of the home, it is hard to establish this in advance. Our installer will be able to help you with this request the day of arrival. It is important for you to be as ready as possible, by removing all knick knacks, breakables, valuables, electronics, clutter etc in any areas that we are working before we arrive. We only move standard furniture from one room to the next as we go. This is a construction project for your home, so there will be some chaos. There will be dust and dirt, the installers will clean up before they leave. However being as prepared as possible will help eliminate stress. 6. Does crew work Saturdays? Yes 7. Will you be putting something over the other floors to walk on to keep the dirt down? Can you tell me what is the surface of the other floors? Ie carpet, ceramic tile etc.….??? I will be waiting your reply so I can answer correctly. 8. Will sliding furniture on the laminate leave marks? Laminate floor can scratch, no floor is scratch proof. The use of felt pads under any furniture that is going to slide on the laminate floor is required. 9. What is the suggested way to keep laminate clean? Using any laminate floor cleaner, you do not want to use any wax or products that do not specifically say laminate floor cleaner. Other than that, keep them dust, dirt and debris free by regular DRY Swiffer or vacuum. Robert Huss . Operations Manager . Empire Today ~ Portland Or. . 866-588-2381 ext 2320 . Cell . 206-972-6969. Email ~ RHuss@EmpireToday.com Notice in his letter above he said to use felt pads. After the damage was done the manager told us we needed to use bigger pads. Even using bigger pads would still cause damge as only the part of the furniture that touches the pad would put pressure on the floor. That same day the installer left for 3+ hours to order more flooring and close out our order so he could get paid. The job was not even half done. He told us he would do the flooring in the rest of the home on his time all we had to do was pay his brother (his helpers) wages, that he would get all the trim from Empire and a good start on the supplies for flooring through jobs he had to do for other customers. To me this is theft. He told us he took an orange from our fruit basket without asking. We realize it was only an orange but, it is still theft. We will be contacting the contractor’s board on this as we have his business card. By this time they finished 1 room complete. By the third day the installer had more excuses for leaving and making mistakes, it’s no wonder with his 2 cell phones ringing off the hook. This was beginning to get to us as it was our vacation and what we ordered to beautify our home turned out to be living h***. The end of the third day he completed 2nd bedroom half of the master and the master closet. The following day they we to be here by 10 am Shawn called and said he could not find his helper and would drive to his home. On the way back he got a call from the apartments he manages, a transformer went out and he had to reset it. Another excuse, By the time he got here it was 12:45 I told him get the work done on my order pack his things clean up and leave…I also said keep your music off as he had it turned up loud for three days and I had a migraine. At 5:45 he came to me said he was making big mistakes and needed to leave he had worked 20 days straight, he had a job starting the next day of 1600 feet and would return Thursday to complete our job. Now we are at day 23 and still the job is not complete. When we contacted Empire they said they would pull the product and give us a full refund if we signed a legal document saying we would not tell anyone of our experience as of today we have not signed and our home is still a major mess. All this time we have been paying for rented pods to put our stuff in. For the record I have very serious health issues and we are both very stressed at the way our home is now with all the damage that Empire Today has done to our home. With all that has been uncovered in this email I am sure anyone who reads this letter will see that Empire Today is nothing more than a glorified rip off company. When you told us we had to sign a paper saying that we would never put your company down, that should tell you that you have a lot of excuses and a lot to hide! As of today, July 5th this issue has still not been resolved and we have not signed any paperwork saying we would follow a gag order. As you can guess once this issue is resolved we will now have to go thru the entire process again of finding a contractor and having floors installed by someone who actually knows what they are doing and takes pride in their work and who we can trust.