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Brothers Carpet Cleaning Inc

Carpet Cleaning, Oriental Rug Cleaning, Upholstery Cleaning

About us

Brothers Cleaning specializes in residential carpet, area rug and upholstery cleaning, as well as full-service commercial cleaning and janitorial services. We have served Eugene, Springfield and surrounding Lane County OR areas since 1973. All our carpet techs are nationally trained and certified with yearly accreditation. We are the only IICRC certified carpet cleaning company in the area, showcasing our dedication to a higher standard of care. Our awesome, 5 star reputation is built on professional and impeccable cleaning. When you hire Brothers Cleaning Services, you are recruiting a highly qualified and well-trained cleaning team.

Business highlights

51 years of trusted experience
Emergency Services Offered

Services we offer

Carpet, & upholstery cleaning. Pet stain removal. Odor control. Scotchguard protection. Area rug cleaning in our new rug plant.

Services we don't offer

Ask for details.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9143 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
4%
3
4%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
5.0
punctuality
4.9
Showing 51-75 of 143 reviews

Carol B. M.
01/2014
3.0
carpet cleaners
  + -1 more
Told me carpet was worn and would not come any cleaner.
Description of Work: Clean carpet and furniture.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0

$200

Response from Brothers Carpet Cleaning Inc
Thank you for sharing your experience with our company. Not only are our certified carpet cleaning technicians trained to clean many types of carpet, they are trained to identify carpet that has become worn beyond it's useful life. It is never fun having to give this type of news to a customer, but it is just as much as part of our service as our carpet cleaning and we're sorry you were not pleased with our recommendation.

Nancy L.
01/2014
5.0
carpet cleaners
  + -1 more
They are very professional. Their work is excellent. They are very responsive and flexible. Their staff is courteous and knowledgeable.
Description of Work: I have used this company for years.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Brothers Carpet Cleaning Inc
Thank you so much for being a long-standing faithful customer! Each month almost 75% of the business we do is from repeat customers like you. It's loyal customers like you, and carpet technicians who take their work seriously, that have made us so successful. Thank you again.

Judith H.
01/2014
5.0
carpet cleaners
  + -1 more
They cleaned the carpets in my living room, dining room, family room and hallway. I have used the same man, Gary, for several years and am pleased with his work.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

Response from Brothers Carpet Cleaning Inc
Thank you so much for sharing your comments regarding Brothers Carpet Cleaning. Gary is one of the best carpet cleaning technicians there is. Your continued satisfaction with his work is testimony to his professional experience.

Charles G.
11/2013
5.0
carpet cleaners
  + -1 more
It was done very professionally and we were very happy with the results.
Description of Work: Cleaned all of our wall-to-wall carpet, about 2000sq feet. All of the work was done extremely well. We would definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Brothers Carpet Cleaning Inc
Our certified carpet technicians not only clean your carpet well, but do so in a punctual professional manner. We are glad to hear that this was YOUR experience. Thank you for choosing Brothers Carpet Cleaning.

Robert N.
11/2013
5.0
carpet cleaners, oriental rug cleaning, upholstery cleaning
  + 1 more
Cleaned a chair and a rug. Went great.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Brothers Carpet Cleaning Inc
Thank you for your review. Carpet? Area Rugs? Upholstered furniture? We do it all and appreciate your business!

Joan L.
10/2013
5.0
carpet cleaners
  + -1 more
The person who did the cleaning was professional and pleasant. The carpet was thoroughly cleaned. We just bought a new carpet, and I've scheduled an appointment to have the Brothers return to clean in six months (which is suggested by the manufacturer). I intend to have Brothers return every six months.
Description of Work: They deep-cleaned our carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Brothers Carpet Cleaning Inc
It's so important to remove the debris that works it's way into carpet. Small bits of sand that come tracked in on shoes break down the carpet fibers over time. Regular cleaning helps protect the investment you made when installing carpet and helps ensure it will last long and look good. Thank you for sharing your comments with us. We appreciate your business now and in the future.

Sylvia M.
10/2013
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Brothers have cleaned my rugs for over 10 years. They always do a great job. They arrive as planned, work hard, and the carpets look great when they are done. I couldn't be happier with their service.
Description of Work: Cleaned wall to wall carpets in two bedrooms and various wool area rugs throughout house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Brothers Carpet Cleaning Inc
Thank you for sharing your experience. We have a large number of clients who have been using our carpet cleaning services for several years. We really appreciate your patronage and look forward to serving you in the future.

Patricia M.
10/2013
5.0
carpet cleaners
  + -1 more
It went fine. they cleaned and also gave advice and information on carpets.
Description of Work: They cleaned my carpet in the living room, dining area, hallway and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Brothers Carpet Cleaning Inc
Your comments are much appreciated. We encourage customers to ask questions of our carpet cleaning technicians. They go to school to learn about the latest carpet fibers and how best to clean them.

Daryl E.
10/2013
5.0
carpet cleaners
  + -1 more
We contacted Brothers Cleaning and they set up a time with our Customer that was convenient for them. They were prompt on their appointment and followed up with me with the details of the cleaning.
Description of Work: We hired Brothers to help us out on a project where a customer had soiled a relatively new carpet that we provided. Brothers cleaned the carpet and followed up to make sure that the customer was satisfied. They did a very nice job and saved us from filing a claim with the carpet manufacturer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Brothers Carpet Cleaning Inc
Property managers and rental owners in the Eugene-Springfield area reply on us to take care of their carpet cleaning needs and to work with tenants to accommodate their schedules. Thank you for your kind words. We appreciate your business and look forward to a long-standing business relationship with you.

Mark D.
10/2013
3.0
carpet cleaners
  + -1 more
He showed up (just one person) on time and was very nice. However, the carpets do not look any cleaner than they did before he began and there are even a couple big spots there now that weren't there before it was cleaned. We felt that the service was very expensive especially considering the results.
Description of Work: Cleaned carpets in living room, family room, hallway and dining room

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$207

Response from Brothers Carpet Cleaning Inc
I want to apologize for not responding to your review in a timely manner. We're sorry your experience with us was not to your satisfaction. I also want to notify anyone who might read this response to know we ALWAYS are eager to return to a job any time the customer is not happy or certain spots return because they have wicked up from the pad below. Thank you for taking the time to leave a review. We certainly would have enjoyed having the opportunity to return to make sure you were pleased with our service. We are committed to your complete satisfaction.

Beverly F.
09/2013
5.0
carpet cleaners
  + -1 more
..Everyone I spoke to was pleasant, congenial and professional. They kept all their agreements and then some. Gary, who did the estimate and then the cleaning, was efficient, congenial and worked hard and professionally.I will definitely use them again. They were far superior to those I have used in the past. Though I certainly am no expert, their equipment seemed state of the art.
Description of Work: Gary cleaned carpets in 5 rooms, positioned fans to help dry the carpet more quickly

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$234

Response from Brothers Carpet Cleaning Inc
Thank you for your comments. Our aim is to be professional in every possible way so your experience is like the one you described. I appreciate you taking the time to share how you were treated and how nice your carpets looked after we cleaned them.

Ernie S.
08/2013
5.0
carpet cleaners
  + -1 more
Right on time. Very friendly and professional. Did the job as agreed upon. Left our condo very neat and clean. We will use them from now on.
Description of Work: Cleaned careers in every room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Brothers Carpet Cleaning Inc
Thank you for sharing your experience! We work tirelessly to make sure our technicians are just as you have described, so it is great to hear from you about this. We look forward to serving you in the future.

Carol B.
07/2013
5.0
carpet cleaners
  + -1 more
Fabulous. Highly recommend Brothers.
Description of Work: cleaned all carpets in two story home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Brothers Carpet Cleaning Inc
Thank you! We always appreciate it when one of our Angie's List members takes the time to share their experience. We'll be there next time you need us.

Linda P Diller L.
06/2013
5.0
carpet cleaners
  + -1 more
They do an excellent job. I would highly recommend them. They are always prompt.
Description of Work: They did some carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Brothers Carpet Cleaning Inc
When one of our customers is so pleased that they tell others about our great service, it makes us proud. I am glad you had a good experience and hope we can serve you again in the future.

Mary Lou W.
06/2013
5.0
carpet cleaners
  + -1 more
They are very good. They moved whatever I needed moved, and they are very thorough. I wouldn't hesitate to recommend them, and they do a good job. Some of my neighbors have used them, and they all like them. The worker was very pleasant. They are on time, they don’t hurry, and they take their time.
Description of Work: The cleaned the carpets in my family room, hallway, and master bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Brothers Carpet Cleaning Inc
Wow...thank you for the great review. We work hard to give customers like you an excellent experience so it's great to hear we came through for you! Thanks again.

garry E.
06/2013
5.0
carpet cleaners
  + -1 more
We have used them several times. I would recommend them to others. They have always done a superlative job. I have been very satisfied.
Description of Work: They cleaned the carpets in the home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Brothers Carpet Cleaning Inc
It's customers like you that have made us so successful. And let's not forget the carpet technicians that study and take classes on how to do the work. Thank you for your continuing business. We really do appreciate it!

Diane B.
06/2013
5.0
carpet cleaners
  + -1 more
They are really good. I have been really pleased with them. I would recommend them to others.
Description of Work: They cleaned the carpets in the downstairs area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Response from Brothers Carpet Cleaning Inc
That you for your business. Much of our business is from repeat customers like you. Thank you again for sharing your experience.

Steve S.
06/2013
5.0
carpet cleaners
  + -1 more
I was happy with them. They arrived when they said they would, and did the job in an acceptable amount of time. I would recommend the to others.
Description of Work: They cleaned a few rooms of carpet in the house.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Brothers Carpet Cleaning Inc
Dear member, we do pride ourselves on arriving on time and providing an exceptionally clean carpet while respecting your home and valuable time. Thank you for taking some of your time to report your experience.

shannon Y.
05/2013
5.0
carpet cleaners
  + -1 more
Scott was wonderful! He was prompt, efficient, and the carpets have never looked better! Would definitely use Brother's again!
Description of Work: Scott cleaned the carpets in our rental house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Response from Brothers Carpet Cleaning Inc
Hi [member name removed]...Thank you for sharing your experience with our carpet cleaning services. I will make sure Scott is aware of your positive comments. Let us know when we can help you again in the future.

Sonia Y.
05/2013
5.0
carpet cleaners
  + -1 more
They were very professional and they did a good job.
Description of Work: They cleaned the upstairs and the stairwell.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Brothers Carpet Cleaning Inc
Hi [member name removed]...I wanted to thank you for taking the time to share your experience with our carpet cleaning services. We look forward to serving you in the future.

Laura R.
02/2013
5.0
carpet cleaners
  + -1 more
They are very friendly and adaptable to special requests. I have used them a few times and I've been pleased with their service.
Description of Work: They did some carpet cleaning for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Brothers Carpet Cleaning Inc
Hi Customer...thank you for your comments. We appreciate your continued support of our carpet cleaning service and look forward to serving you again in the future. I will also make sure the technician that worked on your carpets hears of your satisfaction with his go-to attitude and result of his efforts.

Ian M.
02/2013
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Our newly adopted dog had an 'accident' on an 8x8 area rug during the Christmas holidays. I called several area carpet cleaners wanting to get the rug cleaned as soon as possible. This company not only had the fastest turnaround time but quoted me a very reasonable price. It required that I deliver and pickup the carpet myself from their warehouse (which was not a problem for us). When I went to retrieve it, the price was actually a few dollars cheaper than quoted so that was a nice surprise. When it comes time for a whole- house carpet cleaning, I will definitely be calling Brothers!
Description of Work: Cleaned dog urine from carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$76

Response from Brothers Carpet Cleaning Inc
Thank you for taking time to let others know about our carpet cleaning service. Your comments are much appreciated.

Donna P.
09/2012
5.0
carpet cleaners
  + -1 more
Brothers pretreated the carpet, steam-cleaned it, and at our reuest, applied a protective coating. They were very careful of furniture and very thorough about spot removal and traffic areas. The carpet looks amazing!
Description of Work: Brothers came out for a free estimate, then we scheduled cleaning of a large great room, hall, and master bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Brothers Carpet Cleaning Inc
Hi Member. I appreciate you taking time to leave a review of our recent work for you. We look forward to taking care of your carpet cleaning needs in the future. Do remember to identify yourself as an Angie's List member when you make your next appointment so we can offer you a 10% discount on your next service. Thanks Again. Fred May, Customer Service Manager.

Sarah C.
08/2012
4.0
carpet cleaners
  + -1 more
They did a great job and I will use them again in the future.
Description of Work: I used Brothers Carpet Cleaning for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$450

Response from Brothers Carpet Cleaning Inc
Hi Member...I appreciate you taking the time to leave a review of our carpet cleaning services. I do hope you will again use Brothers Carpet Cleaning. When you do call to set-up an appointment, please let Suzanne know what we can do better the next time we come to work in your home. Our goal is always to have you be 100% satisfied. Fred May, Customer Service Manager.

DONNETTA M.
07/2012
5.0
carpet cleaners
  + -1 more
They come twice a year. I like everything about them. They are always on time. I know the price before he starts and they do run specials. He cleans up very well and puts on a blower when he finishes a room. He is nice and very good. I pay extra if he has to move furniture. The prices are a little high.
Description of Work: I used Brothers Carpet Cleaning to clean all my carpets.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Response from Brothers Carpet Cleaning Inc
Hi Customer. It's really nice for you to leave comments about our service. Much appreciated! Thank you for being a loyal customer of Brother Carpet Cleaning.

Contact information


Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning

FAQ

Brothers Carpet Cleaning Inc is currently rated 4.9 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Brothers Carpet Cleaning Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Brothers Carpet Cleaning Inc offers free project estimates.
Yes, Brothers Carpet Cleaning Inc offers eco-friendly accreditations.
Yes, Brothers Carpet Cleaning Inc offers a 10% senior discount.
Yes, Brothers Carpet Cleaning Inc offers emergency services.
Yes, Brothers Carpet Cleaning Inc offers warranties.
Brothers Carpet Cleaning Inc offers the following services: Carpet, & upholstery cleaning. Pet stain removal. Odor control. Scotchguard protection. Area rug cleaning in our new rug plant.
Ask for details.

Contact information


Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM