Gagle's Heating, Air Conditioning & Plumbing Inc

Great work.

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Well.

Would not use in future

See above

The work done by them was great. They provide excellent service. They get back to us on a timely basis. There was a minor problem with the valve. So the plumber came out and replaced it without charge because he had an extra one. We thought that he had to just adjust the valve, but he replaced the entire valve. They do provide us fair service. The price charged by them was fair. I would use their services in the future too.

I have used Gagle's services for several years. Purchased a heat pump/furnace from them, they moved the heat pump in the back yard after a shed was removed, and do the bi-annual check-ups on the equipment. The technicians are always very professional, explain what they are doing, explain what extra costs for parts might be. I am really totally satisfied with the company and the work they provide.

Very good experience. The three people that came out to my home were all very knowledgeable and were able to answer all my many questions. They were all very professional as well. The office person was very polite and efficient. Very excellent communication with all whom I had contact. A follow-up call was also received.

I am unhappy with the results. I responded to an ad in a local senior newspaper for the complete inspection and cleaning of my heat pump for $59. The ad said it was limited to the Salem/Keizer service area. The person scheduling the service said to show the ad to the service individual upon arrival which I did. He said to give it to him when he was through. When I gave him the ad again he said it did not apply because I was not in the Salem/Keizer service area and the charge is $115. Since I was in the Salem/Keizer service area when the company installed the heat pump in 2005, I should be in the Salem/Keizer service area for service on the unit. The distance from their office to the furthest part of Keizer is more than the distance one way from their office to my house. In the company’s reply to my complaint with the BBB, they stated ‘With the $59 pricing of this promotion, Gagle's would lose money on each service call, if we were to add an 18 mile round trip or further to the City of Aumsville and/or other outlying cities. The individual who answered the phone and scheduled the appointment for Mr. Nathan was our secretary who works at the front desk. Christine, our secretary, stated to Mr. Nathan that; "she did not know what restrictions were in print on the coupon he was referencing, so she could not tell if it will be honored for what he is asking to be performed." Christine asked Mr. Nathan if he would still like to schedule the service and he replied, yes. Mr. Nathan's attempt to bolster his complaint by abusing the term "senior citizen" only limits his individual credibility.’ The secretary never said to me she was unfamiliar with the ad’s terms. If she would have said that, I would have asked to speak to someone who was familiar with the terms. She is an employee of the company and is scheduling appointments and should know the ad’s terms. Ads by other companies which limit service areas state “Salem/Keizer residents” or “city limits.” I relied on her stating the charge was the $59 stated in the ad. I am sure I am not the only person who answered to this ad. How many other seniors has this occurred to and just assumed they made a mistake and paid the company a higher amount? No one schedules service without getting an estimate of how much the service would cost. If I had known I was not eligible for the ad, I would have used a heating company in Aumsville who would have charged much less than the $115 I was eventually charged. The company employee who sent their reply to the BBB said on the phone he gets calls from areas much farther than the Aumsville and these individuals ask whether the ad applies to them. If they are confused about the ad and they are further than the 18 mile round trip he mentioned in his reply, then the ad is unclear. I have not paid anything to the company yet. I was going to send a check to them for $59 and write on the check "Cashing this check constitutes full payment of the invoice." Should I pay the $59?

They did a fantastic job. They were very easy to work with. They were very responsive to any problems that arose.

They were very professional. They got back to us really quickly with a nice written estimate with about 3 different ways that we could approach the heating and A/C solution. They also participate in the state grant system that helps conserve energy.