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Busy Bee Cleans LLC

Carpet Cleaning, Upholstery Cleaning, Ceramic Tile,

About us

Our specialty is improving indoor air quality by turning stiff, matted and smelly carpet into soft, fluffy and fresh-smelling carpet(like the one you bought. We want you to value your carpets like you value your home! Minimum job requirement of 3 rooms. We do not service the city of Redmond, OR

Business highlights

14 years of trusted experience

Services we offer

Tile and grout clean and seal, carpet, upholstery, gutter and stone floor cleaning, pet odor removal, color repair and exterior pressure washing.

Services we don't offer

Drapery cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.850 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
4%
3
4%
2
4%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 50 reviews

Mike B.
08/2017
5.0
carpet cleaners
  + -1 more
for carpet caregreat
Description of Work: Did a great job and was very helpful with tips for carpet care

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Busy Bee Cleans LLC
Thank you. My goal is to provide a consistent quality experience.

David A.
01/2017
5.0
carpet cleaners
  + -1 more
great job.
Description of Work: Carpet cleaning in living room, dining area and study. Plus spot cleaning in other areas.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Busy Bee Cleans LLC
It was my priveledge to help

Bill W.
09/2016
5.0
carpet cleaners
  + -1 more
Was great. Prompt and skillful.
Description of Work: Rug cleaning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Response from Busy Bee Cleans LLC
Thank you for the review, please feel free to let me know how I can provide you with a higher quality experience. Even though I feel that the price I charge is fair, I respect your opinion and would like to know what I can do to make it a better value for you.

David A.
06/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Christopher rearranged his schedule so he could come this past Friday June 10. His work was excellent. We have had other carpet cleaners but they have not done anyway near the quality of work. It took longer but our carpets have never looked better. We have three dogs, one is a puppy so Christopher had a big job to do.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$460

Response from Busy Bee Cleans LLC
Thank you!

Jill B.
02/2016
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Busy Bee Cleans LLC
Thank you for taking the time to review us.

Sheri M.
12/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$77

Response from Busy Bee Cleans LLC
Your review is highly valued.

Mary Anna S.
04/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: Living room, three bedrooms, hallway and two flights of stairs. Cleaned and a protectorant added. The 15-yr-old carpeting looks new. Don't think it will need replacing for a few more years. I first had them last year to do just the living room, one bedroom, hallway and steps. It turned out so well that I wanted all of the carpeting done this year and was not disappointed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Busy Bee Cleans LLC
Thank you!

Mary Anna S.
06/2014
5.0
carpet cleaners, ceramic tile, upholstery cleaning
  + 1 more
.
Description of Work: The owner, Chris, called the next day. An appointment was set up but his |truck was going to need a new engine and so I agreed to wait. He called and set up an appointment. He did an outstanding job, getting rid of spots that I had been working on myself, even offering to come back if the spots should reappear. I had only contracted for two rooms but for an additional cost he did the steps and upstairs hall. The carpets (15 years old) look like new. I will definitely use him again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Busy Bee Cleans LLC
Thank you!

R. L.
11/2013
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: I had purchased a voucher to clean carpets in a property I had just purchased. Unfortunately, when the previous owners moved, I realised that the carpet was well beyond redemption so I had to cancel the appointment I had made for the cleaning. Chris returned my call promptly, was polite, efficient and very helpful and accommodating. My voucher doesn't expire until August 2014 so I will use it then.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Mayra T.
09/2013
5.0
carpet cleaners
  + -1 more
I would recommend this company to any one int he area for carpet cleaning. The whole house looks amazing. I had to call and reschedule my original date and had my carpet cleaned sooner and on a holiday weekend ! Wonderful doing business with him. I would definitely hire him again. A+++++ service
Description of Work: Entire house carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Vic G.
09/2013
2.0
carpet cleaners
  + -1 more
see above
Description of Work: supposedly cleaned one room, but sat in his truck most of the time

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$59

Response from Busy Bee Cleans LLC
I am sorry that you believe that I sat in my truck most of the time that I was at your home. I am wondering about the quality of the cleaning, though. Your complete satisfaction is my goal and I sent you a thank you card asking for comment. While I know that I spent some time on the phone attending to other clients needs, it was my honest belief that I provided a thorough cleaning for you. You have made me think that you feel otherwise. I will give you a refund as quickly as possible. I will request that Angie's List credit the card you used to purchase the coupon. If that isn't possible, I will send you payment. Thank you for letting me know how you feel. Best wishes, Christopher E Thompson Manager/Member Busy Bee Cleans LLC

Michael T.
04/2013
4.0
carpet cleaners
  + -1 more
They were very professional. They were a little bit late but that wasn't their fault but they stayed late until they finished the job so they spent a lot of time there. They were very detail oriented and they wanted to make sure that they did a good job.
Description of Work: Busy Bee Cleans did carpet cleaning for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Roy S.
12/2012
2.0
carpet cleaners
  + -1 more
The problem is that before he began the cleaning, we asked him to look the job over. There were some spots and streaks in the family room carpet. We asked him to specifically look those over and we made it clear that if he could not get them out, that we did not want him to even start the job. He looked them over, and told us that he could get the spots and streaks out, so we told him to go ahead. After he worked on the carpet for quite awhile, he said he could not get them out, but said that after the carpet dried, he would come back to look it over, and would re-clean it, if necessary. We gave him a check for the full amount before he left, since he assurred us he would come back, if necessary. The carpet dried and the spots and streaks remained, so my wife called him on the phone to discuss it with him. She told him she was completely un-satisfied. Busy Bee then told her that he could not get the spots & streaks out, so he would send our check back in the mail. At this point my wife did not trust him, so asked me to stop payment on the check, even though he said he would send it back to us. Well, he never did send it back to us, so my guess is that he tried to cash it, or deposit it, although I cannot prove that. I think we made the right decision in stopping the payment. We would not use this company again.
Description of Work: Busy Bee cleaned the carpet in our living room, family room and the hallway. We had removed all of the furniture prior to his visit, with the exception of a couch, loveseat, (2) bookcases and a curio cabinet, since these items were too big and heavy and had no place to move them to. He moved the couch and love seat to one side, while he cleaned under them.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$317.76

Response from Busy Bee Cleans LLC
Thank you for reviewing our company. Even though you were not pleased with the work that we did, I wanted to respond to what you have written. I made a good faith effort to remove all of the spots in your carpet. I asked your wife if the carpet dried and looked like it did wet if that would be acceptable. She said yes. I received a call from her the next morning, telling me she was not happy with the results. I did tell her that I would send the check back and should have followed through with that commitment. I felt used by you and did not send the check back. I never tried to cash the check according to my promise. I told your wife from the beginning that any spots that did not come out, probably would not come out, not that everything could be removed. Company policy is to clean the carpet and if necessary re-clean and if you are still not satisfied to give your money back. I would still be willing to re-clean your carpets using another method that may remove the color of the stains on your carpet free of charge. It is our desire to provide excellent service to our clients. sometimes we fall short of our clients expectations and the only thing we can do is apologize and learn from our mistakes and move on. If you want us to do anything further in regard to this matter, please call. Sincerely, Christopher E Thompson Managing Member Busy Bee Carpet & Upholstery Cleaning LLC

Larry K.
11/2012
5.0
carpet cleaners, ceramic tile
  + 0 more
.
Description of Work: Cleaned complete house Outstanding job

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Phyllis B.
09/2012
4.0
carpet cleaners, upholstery cleaning
  + 0 more
Overall, we might use them again. I would recommend if you do not care about dry time. There are a number of Busy Bee carpet cleaners in Central Oregon.
Description of Work: 4 rooms and hallway carpets were cleaned. They use steam/water and so dry time is extensive (24 hours) until we were comfortable wearing indoor shoes, but could walk on with "booties" fairly soon after cleaning. We did feel the carpets did come out very clean. We also had a couch, love seat and chair cleaned. Again, dry time was about 24 hours until we sat in them. We had 2 couch throw pillows cleaned, and while clean, they do not look as good as they did before.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$315

Response from Busy Bee Cleans LLC
Thank you for providing an honest review! I am sorry for not taking proper care of the pillows that we cleaned for you. They should have been groomed before allowing them to dry. Also, I failed to inform you that we can provide air movers to speed dry the carpet & upholstery. Even though you elected to not require Busy Bee to pay you damages for my neglect, if there is anything that we can do for you in the future, please don't hesitate to call.

TRACEY LYNN P.
09/2012
5.0
carpet cleaners
  + -1 more
From start to finish, the service provided was outstanding! He arrived a half hour early then was waiting in the truck because he didn't want to disturb me. He was very professional in his attire and courteous, taking care to discuss what was needed and the cleaning capabilities used. While it did take him longer than most, he was very thorough and took care to protect my walls and wood floors. Both my husband and myself were so impressed with the results....this is the best our carpet has looked since we moved in! The carpet realIy feels clean and it is like the nap has been restored. I had some heavily soiled areas in front of the fireplace and in my bathroom, but they look great. I love the fact that a month later when I vacunm, it still leaves that new carpet look. I can honestly say, I will call him again and have recommended him to others already. He is a bit pricier than the ones I have had before, but trust me....it is worth it! He called to make sure I was happy with the service and even sent me a thank you card. As I said, from start to finish I was very impressed!
Description of Work: I had my ground floor carpets cleaned in my two story home where because I have a wood stove and the cleaning done by another company last year wasn't very good.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$282

Response from Busy Bee Cleans LLC
Thank you so much for your feedback

Susan M.
08/2012
5.0
carpet cleaners, ceramic tile
  + 0 more
We rent out our home for the school year and we want our carpeting cleaned professionally. Busy Bee cleaners did a thorough job, cleaning our carpets so they look fantastic. I believe Chris does the best job in town! I like his honesty and "customer first policy." I had to hunt down his telephone number because I remember his father's advertisement in the Madras Roundup. After getting his telephone number, our house was measured and an estimate was made for the work to be done. They came in and did the work as I specified and it was beautiful - they worked around my schedule.
Description of Work: Chris cleaned our whole house - last year and again this year - four bedrooms, family room, living room, dining room, hallway and stairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Susan B.
06/2012
5.0
carpet cleaners
  + -1 more
They arrived on time, got their equipment set-up and cleaned the carpet in our living room. They were fast and efficient, after the carpet dried I was very pleased with the results. They were professional pleasant.
Description of Work: I had the carpet cleaned in our living room.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

cher M.
06/2012
5.0
carpet cleaners
  + -1 more
well
Description of Work: carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Mike F.
01/2012
5.0
carpet cleaners
  + -1 more
We used Chris to clean 3 rooms in our home. He did a great job, the quality lasted through the holidays. He was very knowledgeable about the cleaning, thorough, and gave us great advice and help for keeping the carpets looking their best.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Busy Bee Cleans LLC
Thank you so much for the positive feedback. I look forward to providing for your cleaning needs in the future.

Marlene W.
11/2011
5.0
carpet cleaners
  + -1 more
They did a very good job. He was on time and I loved the fact that on the corners of the walls he put a protective layer so the hoses didn't damage the walls. He also draped a plastic covering over the door to keep cold air and wind from coming in. He also put covers on his shoes so he didn't track anything in.
Description of Work: They cleaned my carpets. He cleaned a few rooms.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$337

Response from Busy Bee Cleans LLC
Thank you so much, Member, for the wonderful review. It is good to see that my clients notice the things that we do to make the experience with our company a pleasant one. The time that it took for the carpet to dry was excessive, though, and I will be sure to address that problem of drying areas with little or no air movement when cleaning in the future.

Donna R.
09/2011
5.0
carpet cleaners, upholstery cleaning
  + 0 more
It became apparent from the beginning that Chris is a very conscientious. The 25 year old rug looked as new as possible by the time he finished. And the other important factor is that he used a solution that is a GREEN product. I detected no odor during or after the cleaning and there doesn't seem to be any residue. Furthermore, the carpet never got very wet and was dry quicker than previous times it has been cleaned. In all aspects, the carpet has never been cleaned that good in the past. Chris wore paper booties on his feet and even placed styro-foam type blocks under the table legs to avoid any possibility of stains. He thoroughly picked up after himself and left everything the way he found it. He went way beyond the norm to make sure this customer was more than pleased. I would certainly recommend Busy Bee and Chris. I won't be happy with anyone else after dealing with Chris. If I hadn't been happy, this report would have been just as bad as this was good---believe me! PS. He was here for at least 6 hours, so the price was reasonable as well.
Description of Work: Chris, the owner did the work himself. He cleaned a 25 year old light colored carpet in the family room. His minimum fee is $200.00 and since the family room was under the sq. footage for the minimum cost, he also did the traffic areas in the living room as well as a handful of steps going to the second floor. His business is located in Madras, OR which is approximately 50 miles from my location in Bend, OR. His business covers Central Oregon which involves alot of driving time to get to and from his work destinations. He came the day after I called for an appointment. Now that is EXCELLENT service in this day and age. Three factors that were pleasant surprises were: He offers a $10.00 senior citizen discount and $10.00 cash for each referral that becomes a client. In addition, if he arrived 15 minutes later than planned arrival time he gives the client $10.00. I was hoping for the latter, but he was within 15 minutes of arrival time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Busy Bee Cleans LLC
Member, I just wanted to thank you for such a thorough report. I like to know what my clients happy so that I can continue to please. Also, letting me know what would make them unhappy so that I can avoid it.

Larry K.
08/2011
5.0
carpet cleaners
  + -1 more
Word of mouth from neighbor ,she had him clean her and we stopped and got her advice, she highly recommended him . We called ,set up an appointment ,and estimated price on information we provided ,size of areas [rooms] we needed cleaning ect, He showed up on time he promised and was in and out in 4 hours,The carpet looked like new when he finished ,outstanding job,
Description of Work: Cleaned and protectant

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Busy Bee Cleans LLC
Thank you, member, for your feedback. It is always our goal to please our clients and makes me happy that we were able to help you.

cheryl S.
08/2011
5.0
carpet cleaners
  + -1 more
excellent - no problems!!
Description of Work: i had moved into a rental house and within 2 weeks of living there, started noticing black spots "appearing" everywhere...only to find out the property mgmt company had done a very "cheap" clean on the carpets before i had moved in. Chris from Busy Bee came out and quite thoroughly explained the different machines and techniques he uses to really get the spots out....and for GOOD!! He was prompt, friendly, and throrough!! most of all, my carpet is beautiful and clean!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from Busy Bee Cleans LLC
Thank you for the feedback. I was glad to help.

Jim H.
03/2011
5.0
carpet cleaners
  + -1 more
I first used Busy Bee for carpet cleaning at my business, and was very satisfied with the results. I since then have set up a contract with Busy Bee to clean my business several times per year. When I decided to move out of the house I was renting I called Chris at Busy Bee, and on short notice he was ready to clean my carpets. Chris was right on time, was thorough, and was able to meet my budget. I recommend the services provided by Busy Bee Carpet & Upholstery Cleaning to anyone looking for a job done right for a reasonable price.
Description of Work: I had all of the carpets cleaned in the home that i was renting. There was a living / dining room, hallway, three small bedrooms and a walk in closet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100
    • 1
    • 2(current)

Contact information

Highway 97, Redmond, OR 97756


Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 2:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
Closed

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing

FAQ

Busy Bee Cleans LLC is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 2:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: Closed

Busy Bee Cleans LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Busy Bee Cleans LLC offers free project estimates.
Yes, Busy Bee Cleans LLC offers eco-friendly accreditations.
Yes, Busy Bee Cleans LLC offers a 5% senior discount.
No, Busy Bee Cleans LLC does not offer emergency services.
Yes, Busy Bee Cleans LLC offers warranties.
Busy Bee Cleans LLC offers the following services: Tile and grout clean and seal, carpet, upholstery, gutter and stone floor cleaning, pet odor removal, color repair and exterior pressure washing.
Drapery cleaning.

Contact information

Highway 97, Redmond, OR 97756


Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 2:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
Closed