Portland Security Alarm ®

It went great. He was respectful, clean and efficient.

We had an existing alarm system so they just needed to reprogram it. They didn't charge to reprogram it. We pay them on a monthly basis. So far their service and their response for the couple of alarms have been fine for the most part. They did get the contract wrong but when I talked to them, they fixed it immediately but they were a little soft in going from the conversation to what they sent out on the contract. When I approached them initially when I was shopping around I asked for certain things in the contract and the owner readily agreed. When the contract was sent to me online it didn't reflect the verbal understanding we had. They did fix it but there was a little softness in regard to that part of the accuracy but otherwise their services have been fine and we haven't had any problems.

Marc came out on a Monday and did security analysis and recommendations for our home. On Thursday, his technician, Sean, arrived and installed the new equipment. Both men were extremely helpful, polite and efficient. I would definitely recommend this company.

Their price seemed fair. They delivered what they said they would. I would use them in the future.

End product was satisfactory but the installation took longer than stated and there was very little communication from the technician during the job. Even the main office was uncertain of his progress.

Marc Admire came to home, did the initial assessment & was very helpful in deciding what features I really needed and keeping the cost within reason. Both he and the technician were punctional, courteous, friendly and very neat. The system is very user friendly and I would not hestitate to recommend them to others.

We are very happy with Portland Security Alarm Company. Their prices were lower than anywhere else. They have been very professional. They seemed much more knowledgeable than the other companies we interviewed. My experience with the install went smoothly. I would recommend their expertise on all the technical aspects of the security systems and on all the different options available.

The job went very well. The man that came out initially to talk to us about it was very professional and knowledgeable. My husband was happy with the tech people and we've been happy overall with the service. I liked the fact that they are local. They've been in business for a long time. I would recommend them.

We scheduled the appointment and they showed up right on time. <p> Shawn spent a good amount of an entire day installing the alarm making sure it performed flawlessly when he was done. <p> After the install we had a few questions and they answered the call right away, and gave us great feedback. We did have the alarm go off accidentally a few times, but that was good because it showed how quickly they respond to an alarm, and it gave us complete confidence we are protected. <p> The only feedback I have is that they could provide some additional paperwork on how to use the alarm (simple steps not just the manual), and some information on what we need to give to our insurance company since we will get a slight discount. It seems there was not much paperwork given out initially (even though we did get some in the mail) on how to use it, and how the setup of the monthly fee goes. <p> This is an excellent company to do business with and the alarm works great, and it was installed with perfection and attention to detail. It performs very well and the alarm call center is local which is great for the economy, and this is another great reason to do business with the great company.

A fantastic experience from start to finish. Marc came to our home, explained everything in detail, and was able to get his techs into our home within days of that initial consultation. We've been using the system for about a month. No complaints whatsoever. I could not recommend them more.

If there were A++ ratings, I'd give them to Portland Security Alarm across the board. Don't let my cost mislead you (see other reviews). We purchased a huge system and added onto it after the initial installation. Their base system starts at $199, and frankly, it would probably be enough for most homes, with perhaps a couple small additions. We had a special situation with our home business that required us to add some additional measures, but as far as I'm concerned, you really can't put a price on feeling secure in your home or place of work. Our intial cost was $732, but we've since added about $480 additonal equipment. Again, what we installed is atypical for an average residence, and most installations would be quite a bit less (as written in other reviews). Marc came out and was extremely personable. He doesn't push any sales, he told us what was avaialble, what we might consider, but at no time did I ever get a feeling that he wanted me to do more than what I wanted. I'm confident that if I told him that we just wanted the base system, he would have said "ok, we're so glad to have you as a customer", but we needed more, and they provided it. Since the intial installation I've asked for some tweaks and modifications, and every time their service is awesome. Communication is great and follow up is great. I am completely happy and wouldn't hesitate to recommend them.

As previously stated these folks definitely know their business and care about their customers. PSA is a family owned local business started in 1959 by Marc's parents. Marc grew up learning the business. Everything that has been said previously I totally agree with. I confidently don't expect to experience problems with PSA that I have heard many have had with national home security companies. This is our first security system. Marc was a joy to work with. Never pushy or in a hurry to sell me a system. He was responsive, polite and patiently answered all our questions.

These folks care about their customers.

From my initial phone call to Marc to my installation less than a week later by Sean (sp.??) they were responsive, polite, and patiently answered all my questions about getting a security system (which I have never had before). Sean was very helpful in helping me decide what to get and got my okay before he put anything in place. He did an outstanding job.

From the beginning of the home assessment I knew we went with the right company. Portland Security Alarm was great! They carefully walked through our home and gave us suggestions as well as listened to our opinions on how to increase our security. They never tried to sell us systems or anything else that we or they felt we didn't need (unlike some other big name security system providers). The install of our security system was quick and they did not leave any mess. So far everything has worked properly. I am definitely glad we didn't go with the other company and instead chose to support a local company that, in the end, provided better service and met all our expectations. Extremely professional and highly recommended!

They are reliable, they have good communication, and they didn’t push any products on us. We ended up with more than was recommended because we wanted better coverage.

I looked up alarms in your list, interview 2, selected Portland Security Alarm, we negotiated, and then they did the job as agreed; no problems at all

They were great. They were a local company which is appealing to me. They were really helpful. The owner came by and looked at our house and walked us through everything. It was great.

Excellent. This is the best experience we have had with a security firm in all our travels and moves internationally.

Great. I asked a lot of questions by email up front, and even went by office to see equipment in advance. Endlessly patient with me. Installer was very experienced and helpful. System works just like it is suppossed to so far

No surprises at all. Everything from initial contact through installation and walk-through was done professionally and thoroughly. I was cautious going in to this because I had shopped for security systems before and was not impressed. Prices for both installation and monitoring seemed reasonable, and term for monitoring was only 24 months while competitors wanted 36 months. I would highly recommend this company.

Everything went very well from start to finish. We have never had a security system before, and they helped us with every detail and question. We are very happy that we selected this smaller, privately, locally owned company.

At the beginning of the year my wife and I unexpectedly were confronted with a very real threat to our security. I contact Mark (a reference from Angie's List) at Portland Security Alarm and explained the situation. Mark was both sympathetic and responsive. Even though this was a very busy time of the year for his business he, and his installer, went out of their way to estimate, and quickly install, a security system in our Northeast Portland home. The system is very effective and was reasonably priced. The peace of mind we can now enjoy in our home is priceless!

The experience was top notch. Marc came out and introduced us to John, his installer who has been with them for many years (this is a local Portland company). John was fast, efficient and answered all my questions completely to my satisfaction. The total install took a few hours and they even hauled away the old gear from the previous alarm company. We added more functionality over our previous system for very little additional cost and at significant cost savings over what our former provider would have charged us. A few days after the install, we received the invoice in the mail. There were no surprises and we were completely satisfied with the experience. We try to support local businesses in Portland when we can and Portland Security Alarm will be getting our business from now on. Great company, highly recommended.

Very good. The installation was timely and efficient. They also took a lot of time to explain the system and how to operate it. All in all I was very happy with their expertise and service.