Repair and installation of all kitchen appliances as well as washer and dryers. When you call, I will be the one doing the repairs or installation - we do not subcontract out any business. We accept check or cash.
Business highlights
19 years of trusted experience
Services we offer
Appliance repair and instillation which includes haul away of your old appliance if needed.
Description of Work: I texted the company through AngiesList, and have not received a response. The following day, I called twice to make an appointment but never received a callback.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Platinum Appliance Installation and Repair Co.
Hi [Member Name Removed], I'm so sorry you weren't given a response. My goal is to provide excellent service from start to finish and I wasn't able to do that for you, and I apologize. I hope for another opportunity in the future. Sincerly, Jeremiah Reed
Sue G.
03/2016
5.0
appliance repair
 + -1 more
unknown
Description of Work: Responded promptly and made appointment to give me an estimate but I cancelled as had contracted with another provider.
Rating Category
Rating out of 5
responsiveness
5.0
Neil J.
05/2015
5.0
appliance repair
 + -1 more
unknown
Description of Work: Very fast and professional installation. Every aspect A+. Highest recommendation. Referred by DeWhitt Appliances.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
beverly B.
12/2014
5.0
appliance repair
 + -1 more
I
Description of Work: My dryer was not working. I was looking for a appliance repair man on a Saturday, just after thanksgiving. I made many calls and no one was working. But then I got lucky and Daniel was working and he came over within 30 minutes. He found the problem. It was fixed within minutes. I would use him again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$153
Kristin B.
03/2013
5.0
appliance repair
 + -1 more
Larry was great. From the initial contact where he spent a good 15 minutes with me going through various questions to the time he left, I couldn't have asked for a better experience. I'd purchased a fill kit at Sears, which they did not have at merchandise pickup, but Larry was able to provide the kit for an additional cost to the install price. Note: Sears later made good on the error. Larry was great at paying close attention to the dishwasher's alignment with the cabinets and making sure all was level, plus making sure the connections were done correctly. Turns out my garbage disposal connection wasn't right, but he was able to correct it. He gave me good tips on how to keep the dishwasher running well and gave me a complete run-through of all the settings and what they meant, providing recommendations for my normal use. Larry recommended a dishwasher tray for under the dishwasher, so any leaks flow out to the floor in front of the dishwasher instead of soaking into the sub-floor. It turns out that this was a good idea, since there was no floor covering under the dishwasher. Fortunately, my floor was still in good condition. Now it will stay that way. It wasn't easy to find one of the dishwasher trays - Standard carries them, and Larry even stopped by to pick one up for me. That's what I call service!
Description of Work: Larry picked up my new dishwasher at Sears, loaded it up a flight of stairs to my kitchen, installed the new dishwasher, hauled the old dishwasher away, and prior to the call had stopped by to pick up a dishwasher pan/tray for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Alan B.
02/2013
5.0
appliance repair
 + -1 more
My refridgerator was not dispensing water (ice maker/water dispenser) and it was freezing the goods on my refridgerator side. After contacting Platinum Installation (PI) he gave me a 'best guess' over the phone the the two seemingly seperate issues were related, which made sense after he explained that there is a resivour for water on the refridgerator side to allow dispensing of cold water. He explained how his company will charge for a service call/on-site troubleshooting, which made sense to me, since i wouldn't be obligated to use his services, even after he told me what was wrong. I turned off the fridge side for the night and the water started to dispense correctly. I contacted him to see when he could come over and was able to do it that same afternoon and take my payment over the phone (a friend was able to let him in). It has worked fine ever since.
Description of Work: They troubleshot, gave me possible cause, and estimate of the fix. After I confirmed that i wanted him to go ahead and order the part needed and fix the problem, he came over on short notice and quickly fixed the problem. It turned out to be a thermostat needed replacing in my refridgerator. Its been two weeks, and it is still working fine and not freezing my milk anymore :).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Annalisa C.
02/2013
5.0
appliance repair, small appliance repair
 + 0 more
The tech arrived on time, he was extremely polite and explained every step very carefully. He was extremely fair thru the entire process and worked very hard performing an excellent job. I am very satisfied by his work and by his overall performance. He did also perform some minor cabinet modification (the oven would not fit exactly) and did haul the old appliances away. The price was very fair and definitively competitive (much less than any large company). I will keep this company in mind for any appliance work in the future. I wish all the contractors would be like him!
Description of Work: installation of 3 new Bosch stainless steel appliances: 1 wall oven, 1 built-in microwave and 1 built-in dishwasher. The microwave could not be installed because the TRIM Kit I had would not fit, he recommended to get one custom made. he will be back to instal microwave once the new kit arrives.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Mark B.
01/2013
5.0
appliance repair
 + -1 more
Steve cleaned up after himself, provided expeditious service, didn't waste much of our time with small talk and was successful in correcting the problem.
Description of Work: We purchased a home which came with a fridge that had not been disclosed as leaking. When I turned the water on to the fridge, it left water all over the floor. On the weekend immediately prior to the Monday that Steve performed the repairs, I emails 5 of the top appliance repair guys that I found on Angie's list via email. Steve was the first to respond (on the same day). He setup an appointment with me for 3pm on Monday. He arrived timely and when he discovered that he had to drive all the way in to Portland (during rush hour and on a day that we getting dusting of snow), he provided an immediate estimate and the option for him to retrieve the part and perform the repairs THE SAME DAY. He was completed with the repairs by 5:30pm.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Melissa C.
01/2013
5.0
appliance repair
 + -1 more
I called Platinum Installation on Sunday evening hoping to leave a message to schedule the service call for the following week. I was pleasantly surprised when Larry promptly answered the phone and set up an appointment for Tuesday afternoon between 2-4pm. He also said he would call if he had any cancellations so he could come earlier. He arrived by 2:15pm and thoroughly inspected the dryer. He was able to find the problem and located the part nearby. He left to pick up the part and returned shortly. The dryer is fixed, runs like new, and I highly recommend Platinum Installation to anyone needing service. I will definitely call them again in the future.
Description of Work: Larry came to my home to diagnose and repair my Whirpool Duet Dryer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$102
Michele O.
01/2013
5.0
appliance repair
 + -1 more
I could not find where my washing machine was leaking. I called Platinum Installation to see if someone could come out and look at it. I called after 6 pm and expected to leave a message and receive a call back the next day. To my surprise, the phone was answered and an appointment was scheduled for the very next day. I had a window of time scheduled and the technician called to let me know he would not be arriving until the later half of the time window. I found this very helpful. When he arrived, it took him only about 10 minutes to diagnose the problem - holes in my washer seal. He looked up the part, we agreed on a price for parts and labor, and we made an appointment for him to install the part for the next day, which was a Saturday. I was happy he was going to be able to install on Saturday and not have to wait until Monday. Later that afternoon, I received another call. The technician had a schedule change and he would be able to get the part and install it on the same day, if that was convenient for me. Consequently, he came back later in the afternoon and installed the part. The washer has worked great since. In addition to the quality work, I appreciated the technician's friendly and professional manner.
Description of Work: Replaced the washer boot seal in my washing machine.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
DENISE G.
11/2012
5.0
appliance repair
 + -1 more
Great! We really lucked out with Larry. Great service and a great guy! We highly recommend him.
Description of Work: We called Larry when our washing machine started malfunctioning. He was able to come out the next day and assess the problem--a bad pump. While he was there we learned he also worked on refrigerators. Our water filtration system had stopped working. He was able to discover the problem right away. He came back in about a week with the parts and fixed both appliances in no time flat. A very professional guy and super nice.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Brian P.
10/2012
5.0
appliance repair
 + -1 more
Larry did a fantastic job removing our old appliances prior to our kitchen remodel and installing our new appliances. He came right on time and finished his work quickly. He was knowledgeable about our appliances. He relocated an existing gas line and installed a new water line for our refrigerator. It is hard to find a contractor that is on time, completes his jobs quickly, does good work and charges a reasonable price. I would definitely recommend Platinum Installation to anyone looking for appliance installation or repair.
Description of Work: Removal of existing appliances prior to kitchen remodel. Install of new appliances, relocated a gas line for the stove and installed a water line for refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Connie L.
10/2012
5.0
appliance repair
 + -1 more
Larry was Polite, professional and cleaned up after himself. He had to leave and get some parts, but came back shortly and finished the job. I found his price's very reasonable and the whole experience positive. I would hire Plantinum Installation again, GREAT experience.
Description of Work: Larry, came out to fix my Oven and my cooktop. The oven need a new broil coil and light and the cooktop, need a new knob and switch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$260
Rob W.
10/2012
5.0
appliance repair
 + -1 more
Larry was prompt and very professional. He spent time explaining the work he did and how the appliances operated. Highly recommended.
Description of Work: Larry installed several appliances in a newly remodeled kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$210
Peggy Markos S.
10/2012
5.0
appliance repair
 + -1 more
GOOD!
Description of Work: Checked Sub-Zero refrigeration drawers as to why they were not cooling properly. Determined what the problem was and recommended company who could do the specific work needed for repair. Because a specialty company was required, Larry used the service call to check out a Sub-Zero Freezer drawer that was not closing properly and repaired it. Larry also worked on my gas stove that was not igniting properly on every burner and improved their performance.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Rod C.
09/2012
5.0
appliance repair
 + -1 more
Good!
Description of Work: Fixed clothes dryer.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Allan W.
08/2012
5.0
small appliance repair
 + -1 more
We called him, explained our problem. He accurately diagnosed the problem, gave a firm quote. Came on time, worked and acted professionally and fixed our problem. Great job.
Description of Work: Larry removed our microwave, diagnose the problem and fixed our microwave.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Brian P.
12/2011
5.0
appliance repair
 + -1 more
They were very quick, the service man was knowledgable, and left the work site clean. I will use them future and recommend them to anyone.
Description of Work: They installed a dishwasher for us.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Repair - Small,
Appliance Refinishing
FAQ
Platinum Appliance Installation and Repair Co. is currently rated 5 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: Closed
Platinum Appliance Installation and Repair Co. accepts the following forms of payment: Check
No, Platinum Appliance Installation and Repair Co. does not offer eco-friendly accreditations.
No, Platinum Appliance Installation and Repair Co. does not offer a senior discount.
No, Platinum Appliance Installation and Repair Co. does not offer emergency services.
Yes, Platinum Appliance Installation and Repair Co. offers warranties.
Platinum Appliance Installation and Repair Co. offers the following services: Appliance repair and instillation which includes haul away of your old appliance if needed.