We are your local independent glass professional, proudly serving the entire Portland Metro area for over 35 years. We are a second generation family owned and operated business, and we have the most professional, experienced and meticulous technicians in the industry. We Install One Way. The Right Way! Please give us a call. We come to you. Additional DBAs - Oregon City Glass Inc, Formerly Glass Doctor. Award winning.
The company was very responsive and easy to deal with. Not sure how they compare on price because I did not shop around, but the price seemed reasonable. I would use them again.
Description of Work: Replaced windsield in a Toyota RAV4
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$350
Response from Legacy Glass
Thank you for the nice comments. We appreciate you taking the time to review our services.
Molly H.
05/2012
5.0
auto glass
+ -1 more
They were great. The cost was reasonable. Yes, we will use them again.
Description of Work: We got the window replaced on my car.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Legacy Glass
Awesome!! Thanks for the great review.
Tony T.
05/2012
5.0
auto glass
+ -1 more
They got me in the same day I called, a Saturday. Hardly any wait after I arrived. Nice job and result.
Description of Work: Resin injection into car front windshield rock chip.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Response from Legacy Glass
Thanks for reporting on your experience. Glad to hear your service was quick and met your expectations.
ann K.
04/2012
5.0
auto glass
+ -1 more
I called i the morning and they called me back when the technician was available and I had the windshield fixed in about a half an hour. They helped me submit it to my insurance company. They even called the company for me. Great service.
Description of Work: I had a rock chip in my windshield. the glass doctor was great. They got my windshield fixed in about a half an hour, they were very efficient and courteous. Great company.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Legacy Glass
Great to hear that! Thank you for the kind words and for taking the time to post this awesome review.
Kip F.
02/2012
5.0
glass repair, doors
+ 0 more
The installation and quality of materials used looks great.
Description of Work: Removed old broken gold trim glass shower doors and installed new custom chrome trim shower doors. Removed old closet gold trim mirror sliding doors and replaced with custom made white trim sliding doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Response from Legacy Glass
Thanks so much for the great review. I spoke with our technicians after your install and they were very happy with the outcome as well. Thanks for taking the time to give us your feedback.
Paul B.
01/2012
5.0
auto glass
+ -1 more
Called the afternoon before and spoke to Merv. Very professional and quickly arranged an appointment for the next day. The next morning I arrived and was taken care right away. Merv even gave me a ride to work. My car was ready as promised. All in all a class act.
Description of Work: Replaced the windshield on my 2003 Subaru
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$290
JOHN B.
12/2011
5.0
auto glass
+ -1 more
Done on time and the windshield looks great. I didn'tt compare prices with anyone else but their price seemed very reasonable.
Description of Work: Replaced windshield
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Legacy Glass
Thank you for the positive report! Also, remember that with your new windshield has a free 1 yr breakage warranty. We are the only company in the industry to offer a warranty against breakage in addition to our lifetime warranty against leaks and material defects. Thanks again, we appreciate your business.
Michael F.
11/2011
5.0
glass repair, replacement windows
+ 0 more
Glass Doctor made an appointment, came out as stated, and told me my project was not within their scope of services. They recommended other businesses to contact. I appreciate their professional attitude and honesty and will consider them if I have any other glass needs.
Description of Work: I was looking for someone to reglaze my 102 year old windows.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Legacy Glass
Thanks for the report. It does take a special skill set to complete restoration on antique windows like those in your home. I hope you were able to hire an expert in that field.
FLORENCE B.
11/2011
5.0
glass repair, replacement windows
+ 0 more
They very, very good to work with! I received bids from two other companies and the Glass Doctor was the only one that responded in a timely manor. I felt their price was very good as well!
Description of Work: They replaced two large window panes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Legacy Glass
Great! So glad to hear you are happy with our service.
Dan S.
11/2011
5.0
glass repair, replacement windows
+ 0 more
Two of the three windows had to be tempered so it took two trips which was no problem. One of the tempered windows apparently didn't fit well and the frame was left needing to be caulked and repainted. There was also a small stain in the carpet by one work area. I could be wrong but I don't believe it was there before the work was performed.
Description of Work: Replaced windows.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Legacy Glass
Thank you for the positive report. I discussed your concerns with the technician that completed your work. I want to assure you that all the windows fit your frames properly and exactly as designed, however, some touch-up painting is required after glass replacement in any painted frame. When removing either the putty or painted stops from a wood window to access the glass, there is almost always some paint chipping that occurs during that process. The chipped area requires touch-up after several days have elapsed to allow the putty (vulkem) to cure. This should have been fully explained during the bidding process, and I know that techs sometimes get in a time constraint and forget to explain the work in enough detail. I apologize for any miscommunication on that issue. Regarding the carpet, our tech said he used drop cloths to cover the work area. He also said its possible that something could have been on the back side of the drop cloth. So I will leave that up to your judgement. If you believe we created the spot, I will send someone out to clean it for you. Please call our service center and we will take care of it. We want you to be totally satisfied with the completed project. If you have any other concerns at all please call us and we will address them. Thank you.
Robert D.
11/2011
5.0
auto glass
+ -1 more
Went well. Timely and responsive. Good quality result.
Description of Work: Replaced side window in Ford Explorer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Legacy Glass
Great! Thank you for the business and we appreciate you taking the time to report your experience with our company.
Chris P.
10/2011
4.0
replacement windows
+ -1 more
Provider arrived on time, was polite and professional, provided a quote. The cost for the work quoted was much higher than our budget and we decided to use another provider due to cost.
Description of Work: No service, just received a quote for services.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Response from Legacy Glass
In reviewing the quotes we prepared for your project, I see we quoted several different products/lines for several scenerios. We're sorry we were unable to provide a satisfactory solution within your budget. Perhaps if we had known the buget amount up front, we could have recommended alternative products and product lines within your budget guidelines. We know that we are probably never going to be the cheapest quote and frankly we dont want to be. We prefer to charge a fair price for the job, install products that carry a solid warranty, and employ glaziers that are experienced and trained professionals. Our customers can be sure that if problems arise down the road, we will be there to take care of them. That's our goal.
Charles D.
10/2011
5.0
glass repair, replacement windows
+ 0 more
Very good response compared to other companies that I contacted. Price was a little on the high side compared to the other numbers I had but the response for the bid was quick and the timing for repair was accurate. A little late on the repair time but otherwise everythung was good.
Description of Work: Had a broken windows in the upstairs
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$300
Response from Legacy Glass
Thank you for posting a report. We value your comments, and we are glad you found value in our services.
Stephanie M.
08/2011
5.0
screen repair, replacement windows
+ 0 more
I was very impressed with the speed and the quality of the service. I called on a Monday morning, and Tim came out Monday afternoon to measure the window, order replacement glass, and take the screen. Tim said it could take 4-6 days for the new window to arrive. Two days later, I received a call that the window was here, and we made an appointment for Friday morning. Tim arrived right on time, and the repair took less than a half an hour. The new window and screen are in place and look great; you wouldn't know by looking at the window that the glass had been replaced. Tim also cleaned the window nicely after he was finished. I would definitely hire this company again.
Description of Work: Replaced one window that had a large crack, and also replaced the screen in one window screen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Response from Legacy Glass
Glad we could help and thanks for the positive report. Please call anytime if you need futher glass repair/replacement in the future.
Maureen B.
08/2011
5.0
auto glass
+ -1 more
very good , easy to find and finished in promised time.
Description of Work: The Glass Doctor replace my cracked windshield ( concrete truck rock on Hwy 5). They were friendly and helpful and did a great job! I I spent my glass insurance deductible but have a free windshield replacement within a year.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Legacy Glass
Excellent! Thank you for taking the time to submit this positive report
Daniel K.
07/2011
5.0
replacement windows
+ -1 more
I originally called several glass companies on Angie's List and they all had answering machines and the only one that called back called a week after I left a message. Glass Doctor is the only company that answered the phone. I talked to the person on the phone and explained what I needed. He understood that I didn't need an entire new window set into the frame of the house, only a new sealed unit replacement. He told me that they had someone in my area and they would be over that afternoon. An installer named Randy from their Tualatin office came over and measured my window, I paid him half down because all window orders are precisely sized. I guess they didn't want to be stuck for a custom sized window. Other companies have done things like that to me before so it was ok. He told me the window would be in in about 4 or 5 days and they would call me when it came in. 5 days later they called and said it was in and set up to come out and install it the next day. The next day, 2 installers named Randy and Tim came out right on time. They installed the new window without any problems. They washed both sides of the new window and polished it. They vacuumed my floor under the window so no glass scraps,etc. were left in the room. They were fast, efficient, courteous and professional. They did a great job and I would definitely have this company work for me again.
Description of Work: I had an insulated glass unit replaced because the seal gave out and the window fogged up inside the seal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
Response from Legacy Glass
Thanks Member for taking the time to post your great review. We appreciate your detailed and accurate description of the process when ordering a custom insulated unit. You are correct in that the vast majority of insulated units are built to the exact specs of each window frame, and are therefore rarely "standard" in size or overall width. That is why it takes us a few days to get them, and why we require a deposit on the custom glass. We also appreciate your kind words regarding our technicians, they sincerely strive to make every customer experience a positive one. Thanks again!
Geraldine S.
04/2011
4.0
glass repair
+ -1 more
We found them through Angies List. They came out twice because one of the shower doors they put in leaked. I was not happy with that and wanted them to order a new one, but they wanted to try and fix it first. They fixed it and it is working. I did not enjoy my telephone conversation with them half the time since there was a man who I thought was a little rude. The man who came out to do the work was very nice but I was upset with a couple of telephone conversations I had with them.
Description of Work: Glass Doctor Portland Metro put in shower doors.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$818
Response from Legacy Glass
Upon reviewing your order, I see that there was a manufacturer defect with one of the shower doors we installed in your home. Upon notification of the issue with the door, we immediately responded to your complaint by inspecting the concern. We then contacted the manufacturer regarding the problem, and had them send replacement parts for the defective original parts, installed those parts and corrected the issue asap. Since the issue was at the manufacturer end, there was a time delay waiting on those parts to arrive from them. In regards to your conversation with "the man that was a little rude", I apoligize for that. That should never happen, and I dont really know what happend in this instance. We train and re-train all staff to be professional and helpful on all circumstances whether in the field or in the office. My guess is you caught someone that was in a rush and therefore sounded short or gruff with you on the phone. Again I apologize on behalf of the company for that experience. We normally do better.
Al G.
04/2011
5.0
auto glass
+ -1 more
No problems, just low cost, excellent service
Description of Work: Replaced windshield
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$233
Response from Legacy Glass
Thank you for taking the time to post this positive report. We appreciate your business; please call us again anytime.
Jeff M.
02/2011
5.0
replacement windows
+ -1 more
They called back quickly, came out for a quote within a day or two and had our window boarded up awaiting a new pane on order. The order came quickly and they were back out to replace the glass on this odd shaped window. The final install went fine and the end result was a brand new window without any damage to the surrounding molding. We had called several place prior to these guys, with a couple telling us they couldn't service a window that high off the ground.
Description of Work: Repair on a cracked 1/2 round window on second floor 20+ feet above the ground.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$355.5
Response from Legacy Glass
We are at a loss as to how to respond to this report. After speaking with every member of our staff, I can not find anyone that spoke with you regarding your work at NW Natio Parkway. I've reviewed our call logs, our recorded calls, our overflow call center activity, our quote and work order requests and I can not find any record that you contacted us on or about 2/24/11. I can not find your name or address in our system, with the exception of a person with your name, but an address in Lake Oswego purchasing some tabletop glass in August of 2010. But as far a a recent contact, I am unable to locate anything. As a business in the portland area for 30+ years, it would be unproductive, and frankly pretty stupid, for us to ignore customers. The basis of this business is customer service and our entire staff knows that the customers pay our wages. We would never knowingly disregard a quote request, and we really strive to always put the customer first in all situations. That's why this report is so upsetting to the entire staff. If we dropped the ball on this, I sincerely apologize and we will move forward and we will do better. But if you could double check your contacts to be sure it was us that you called and not someone with a similiar name or possibly a different Glass Doctor in the area. We are independently owned franchises and one Glass Doctor is not the same an another. If you find it really was us, I would appreciate any more detailed information you have regarding day and time you called and who you spoke with. That would help clear up this situation with our staff. Again, I apologize if this is our mistake, and we will accept the "F" report with the shame it's entitled too. However, if you do find that we are not the offending party, would you please update this report? It's difficult to accept the slam of a negative report for some other company's error. Thank you.
GREG N.
01/2011
5.0
auto glass
+ -1 more
Called early am, work done by 1pm. Excellent clean up and explanation of work done.
Description of Work: Driver side window replaced in Toyota Corolla.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$176
Response from Legacy Glass
Thank you for submitting a favorable report. We appreciate your business and look forward to serving you again in the future.
Pam V.
09/2010
5.0
glass repair, replacement windows
+ 0 more
Randy came out to measure one week and the glass was replaced the following week. He showed up on time for each appointment and completed the tasks in a timely manner.
Description of Work: The glass in two different windows was replaced due to a broken seal in each one.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$379
Response from Legacy Glass
We appreciate your kind words regarding our super technician Randy. He always strives to get things right for the customer. Thank you for your nice comments regarding his efforts.
Christopher W.
07/2010
5.0
replacement windows
+ -1 more
Randy and his team were prompt, professional, and courteous. They did a great job! We would call them again and highly recommend them.
Description of Work: 6 windows replaced the glass
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Response from Legacy Glass
Thank you so much for the wonderful review. We appreciate your confidence in us and look forward to working with you in the future.
RAJENDRA J P.
06/2010
5.0
egress windows, replacement windows, auto glass
+ 1 more
He was very good at what he does. I like his professionalism and the fact that he tends to use things that are only manufactured in America. He knew what he was doing. I compared him with others and he charged a standard price.
Description of Work: Glass Doctor Portland Metro changed out a windshield.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Legacy Glass
Thank you for the nice comments and for posting a review.
KEVIN H.
06/2010
5.0
auto glass
+ -1 more
They were on time. It was all good. I drove in and had it taken care in an hour.
Description of Work: They repaired a windshield chip.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ROBERT A.
06/2010
5.0
glass repair
+ -1 more
It turned out very well. The got me what I wanted, when I wanted at the cost they advertised. For me that was about as good as it gets. It fit right and was on time.
Description of Work: I had them make some protective glass for coffee tables.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Auto Glass,
Windows,
Glass and Mirrors,
Doors,
Screen repair,
Egress Windows
FAQ
Legacy Glass is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Legacy Glass accepts the following forms of payment: Check,MasterCard,Visa