Legacy Glass

Very well. Randy took extra care to preserve our window's 1910 wood frame.

From estimating to scheduling to completion, everything went extremely well. We were very satisfied with the outcome.

Legacy Glass was punctual and extremely professional. Got the work done quickly.

Person on the phone spent A LOT of time with me explaining the process. They did a great job. I have a crack again and they are replacing at the end of the year guarantee. They even recommended I wait until it's almost up almost a year in case I get another crack.

I picked up the glass when they called to say it was ready. I felt they were able to get it made up in a timely fashion. The panel size was accurate, and I was able to replace the glass with no problems.

Driving my Corvette on the freeway when out of nowhere a rock struck my windshield at the lower part of the shaded area, driver's side. Large pit and spiders. I thought I had had it and learned a new windshield would be about a thousand. Tokk it promptly to Glass Doctor. They repaired it on the spot and it is no more obvious than a small spot of dirt. A year ago, the same outfit had replaced the upper window on my Suburban when the plastic hinge wore through. Excellent service and I have had no problems with this.

We had a very good experience with them. They were very thorough and went over everything real well with us. They completed the project in the time period that they said they would. They got on the phone with our insurance company to get the insurance in place.

They do great work. They are very responsive, polite and efficient.

They quoted us two weeks and it took almost 5 to get the door. We had an appointment for the middle of the day and they called the morning of to cancel because the glass was not correct. They blamed it on a "vendor" and would not take responsibility for the delays and mistake. Both my contractor and I had to speak to them repeatedly and they kept stating it was someone else's fault (the vendor's vendor) even though I ordered from their showroom and paid them. They installed it this morning and after asking several times for some type of compensation they gave us a 75.00 credit. If they would have just taken responsibility for it in the first place and been considerate of my work schedule too then it would not have been such a big deal. The customer service was poor.

It was great. A rock hit my windshield on the highway on a Sunday and I called my insurance. They referred me to the Glass Doctor and since my car is new, they asked me to stop by their shop so they can check it out and make sure they order the correct parts. I went back on Monday to drop it off and they were so nice to give me a lift to work. I picked the car up in the afternoon and it looked like new. I hope I don't have to replace my windshield anytime soon, but if I do, I'll gladly go back again. Nicest service and great repair work.

Since the car was so new a generic windshield was not available but they found a dealership windshield and had it in 24 hours. Val was unbelievably helpful and patient with walking me through the procedure and insurance app.

Over the weekend, I sent an electronic request for service. First thing Monday morning I received a call to schedule someone to come look at the window. They came Tuesday morning and determined they could fix it on the spot. This window is very awkwardly placed and can't be accessed from inside the house. They got the job done quickly and thoroughly. Everyone was friendly and professional.

I have used Glass Doctor several times in the past to perform the same type of repair, including replacing all window screens with new screens including screen frames. They are very prompt in responding to calls; often they can come out the same day as the call. Remade windows are installed within a week of their removal. I'm extremely happy with the quality of the replacement windows and of the personnel at Glass Doctor.

They were great but another company beat their price.

Really went quite well. I was initially surprised that the cost would be as much as it did was but when I balance the cost of replacing siding and repainting for window replacement it was still a good deal. They did help by offering an annual membership that reduced the cost. They were very conscientious about coming back for a re-measure before they came out with the glass. And were kind enough to move a piece of heavy furniture and put it back when done. They are only one of two who actually sent out a thank you for my business.

They were wonderful! They were busy and had to come back a few times, but the quality was super! We were very pleased!

Everything went well. They were very pleasant, had excellent customer service, and charged reasonable prices.

I called the Glass Doctor and discussed my need, they gave me a price and I made an appointment for the following week. I delivered my vehicle at the proper time (9am), and reminded them I needed to pick it up by noon. I was shown the replacement windshield before installation, since it had some tinting at the top that was slightly different than the old one; it looked good to me. They called at 10:30 and said it would ready at 11am, which was very helpful ( as long as I did not go through a car wash for 24 hours). I am very happy with the windshield, the work, and the 12 month guarantee and free rock chip repair. I haven't driven in the rain yet, so I can't say anything about the quality of the seal, but my guess is it will be fine. NOTE: I gave a B rating for price- I did not get other bids, so I am guessing this is a good price- maybe an A or C would have been more appropriate. No way to choose NA or Don't Know for any of the categories.

The Glass Doctor came out to give us an estimate to replace three windows. Tim called before coming, as they said and was on time. Polite and professional. Answered all our questions and it was obvious he knew his work. The office staff was also friendly and easy to work with. The job from the estimate to finish was quick. We did not get any other bids for this, so do not know how competitive the price was, but it seemed reasonable and therefore booked the job with them. Would use them again in the future.

We called them about the glass in the garden window that is next to the kitchen sink. They came out and replaced that. In addition, we asked them about one of the windows in the kitchen that wouldn't open. It turns out that the window that was there wasn't even the right size. They found a replacement window and came out and replaced it. Both windows are perfect now. We would definitely use them again.

It was and outrageous quote. I called and spoke to the owner and he said he had overhead and trucks to pay for, it was not a satisfactory conversation. It doesn’t matter how nice your trucks are if you are pricing yourself out of the market. He just wasn’t willing to work with us.

My car windshield had a stone chip that I wanted repaired. When I took it in they showed me that my car actually had two chips; I never would have noticed the other so I'm glad I was there. The additional charge to fix the second chip was minimal and the overall time of service was very fast. My wife's car got a stone chip / crack about a month later and I didn't hesitate to take it there for repair. Unfortunately the window was damaged beyond repair but they were able to replace the window at a very competitive price. I hope not to need any more window repairs but I'll definitely use them again if the need arises. Service was excellent and everyone there was friendly.

Each of our two vehicles had cracked windshields. Neither interfered with our vision while driving so we'd put off replacing them for several years. We decided it was time to have the work done. We called Glass Doctor to schedule the work. She took our information and asked if we planned to file an insurance claim. She offered to call the insurance company for us while she stayed on the line. In one phone call we were able to schedule the work, file the insurance claim and Glass Doctor had the information they needed from the insurance company for both vehicles. We scheduled two appointments. The check in process was easy. They said they'd call when the work was completed which they did do. When we picked up the vehicle, they explained the dos and don'ts of how to treat a new windshield. They were very efficient, the work was done well. And if the windshields become cracked within a year, they will replace the glass free [customer pays labor charges].

They were very professional and did excellent work. They dealt very well with my insurance company.I would use them again.

I thought I had an appointment scheduled for 7/16 but when they didn't show I gave them a call and found it had been entered in their system as an estimate. Stuff happens! We rescheduled for Wednesday afternoon but when Dean was in the area that morning he called and then came over around 10:30 which worked out great. He was very knowledgeable, professional and friendly. He did an excellent job and cleaned up everything when he was finished.