Get matched with top chimney cap pros in Lafayette, OR

"Extremely Disappointed with Chimcare’s Service and Product, go with someone else! Our experience with Chimcare started off positively—they did a great job removing a large chimney from our house and installing a gas fireplace insert. Unfortunately, everything went downhill after that. The gas insert they sold us, a Regency brand, has been nothing but a nightmare. Over the last three years, we’ve had to call Chimcare out to repair it at least eight times. Each time, the fireplace works for only a couple of weeks—or less—before breaking down again, often in the same way. Most recently, the ceramic insert they installed broke after just a few days of intermittent use. This strongly suggests that their technicians are not properly trained at installing the ceramic inserts, leading to repeated failures. Because of these issues, we’ve had a functional fireplace for only two months total over the last two years. This failure to provide a reliable product and service has significantly impacted our family. We’ve gone through two Thanksgivings and two Christmases without a working fireplace. To make matters worse, during the major ice storm last year, we were left without the heat the fireplace could have provided—something we should have been able to rely on to keep our home and two small children warm during a power outage. Despite our repeated requests, Chimcare has been incredibly unhelpful in resolving the situation. I’ve had to pester them with calls every few days to get any progress on having Regency honor the warranty. They are completely unresponsive/not-proactive unless I am calling them directly - technician, project planner, and front office are all favorites in my phone - at this point, I’ve had to call daily just to get any updates or action on what should be a simple warranty replacement. Their lack of proactivity and accountability has been exhausting and deeply disappointing and makes it seem like they are not actually trying to honor my warranty and for what we paid for in terms of service. It’s incredibly frustrating to have spent so much money on this installation, only to deal with constant repairs, an unusable product, and a company that refuses to address their technician’s clear errors. While their team is polite when scheduling repairs and when the technicians are present, politeness doesn’t make up for poor service and unreliability. We deeply regret choosing Chimcare for our fireplace installation and strongly advise others to look elsewhere for their fireplace needs."

"Excellent from office scheduling to finished work. Very happy with the entire experience - Thank you guys!"

"Showed up at 9:40 for 9:40 appointment. Job took 30 min. 2 workers. Nathan answered all my questions about the job and related fireplace issues. Happy to report that he stated when he didn't know the answer in depth, but suggested what may be the source of effects. The job was done quickly, professionally and cleanly. Quoted a list of optional improvements (chimney cap, brick cleaning/seal) and repairs (cement flue cap replacement) that should be considered, but that they not a limitation to safe usage of the fireplace. I would hire again."

"I couldn't be happier. The professionalism of the crew from start to finish was amazing. Do yourself a favor and hire these guys if you want the job done right."

"Vasiliy is an amazingly talented craftsman with many talents and years of experience. Our nearly 100 year old deteriorating brick chimney was leaking water into the interior of the house and had to be repaired. Vasiliy came highly recommended to me by one of the best contractors in Portland, and I called upon him to fix it. The chimney was red brick, but Vasiliy suggested a lighter, golden color brick as it was more economical. Since our house is yellow, the golden color looked even better than red brick would have, and I saved money. The chimney is beautiful, and the repair/rebuild was so well done that Ithink it will last another 100 years,"

"We were very pleased with the results, particularly in the kitchen. The price was reasonable, about in the middle of the bids we got. There was little over-run in the price, and that was mainly due to unexpected problems with the house. The quality of the work was high. We were given a schedule and except for a few instances caused by things out of their control, they stuck to the schedule. Anything that wasn’t working out the way I expected, Marcellino Garza worked with me to get it right. Great care was taken that there was no incidental damage to the rest of the house as they moved supplies & equipment around. Communication was good. The workmen were all courteous, and there were no language difficulties. The crew was generally helpful. Cleanup each day was excellent."

"They did exactly what I asked them to do. They stayed exactly on budget and it was a good experience."