Air Stars Heating & Cooling

great job got us going

Installers were great!

Great will use aGAIN

I had a very positive experience.

great. took 1 day.

Exactly right

unknown

unknown

unknown

great friendly

We had an oil furnace replaced in our farm home several years ago with a super efficient York Affinity YZ heat pump and variable speed air handler/back up electric furnace. That system worked great as long as the original company that installed it remained in business, but the economy happened and we ended up with another service company. As everyone knows, you need to have a heat pump serviced every year to be sure all is well and working efficiently, and it takes a highly skilled technician with an excellent comprehension of not only the technology used, but enough experience to comprehend issues that are not readily identified by some computer code or another on these new systems. Clean Energy Comfort has that technical depth and experience. Our York system has been giving minor problems, and nobody was able to identify the source or correct the issues we were having. We had Clean Energy Comfort send their technician to our home after we saw the quality of his work at another location where we them install a super efficient Mitsubishi heat pump installed (see my review of that system). Best decision ever! The technician listened to my description of the problem we were having, and like all technicians figured he had a nutcase on his hands, but never expressed such at all. He then spent the necessary hours to troubleshoot and locate the likely problem(s), set the system controls to test his theory, and then kept in contact to see if it were functioning correctly. It sort of did, but kept glitching at inopportune times, not enough to stop the system but enough to tell it was not working quite right. The technician then used the information gleaned from that process (and telling me what to specifically look for and report) and was able to identify a failing control board in the outside unit that managed the thermostat, the defrost cycle, and when back up electric heat was implemented and for how long. That board was replaced, and he took the time to get the vendor that provided the board on the phone to verify each and every setting before completing. We have now finished the first heating season since CEC's repairs with zero problems as the result of the time and effort CEC's technician spent isolating our trouble. A huge additional benefit is that after technician did the final fix to our system and got it properly set, our electric bill has dropped by nearly 30% for the coldest heating season as compared to previous seasons. Any better and the meter will be spinning backwards. We could not be happier now that our system is working as it should and our electricity costs have dropped.

It went great. I am new in town and bought a new home. The home inspections said the air return was disconnected in the attic. The service people were true professionals. Serviced the furnace, A/C and both gas fireplaces and fixed the air return in the attic. I was very satisfied and felt totally taken care of. I am new to the area and this company is top notch--I would highly recommend them. They also spent time with me explaining the programable thermostat. I feel like I had the best customer service and high quality work.

The estimator did a good job of giving me options and I ended up choosing a higher level of furnace because he spelled out the advantages of the more expensive one. He even took the time to come on the installation day to introduce the installer. The installer did an excellent job, worked nonstop and was very pleasant. He took his time to answer my questions and explained everything he was doing. He also did a good job of telling me what I needed to do to operate and maintain the furnace. Great company to work with, I would use them again!

Talked with Clean Energy Comfort about 1pm and they had tech at my house by 3pm. A/C back up and working before 4pm. These guys are the Greatest!!! Would never call anyone else to help with my heating and cooling needs. Thanks so much to the crew at Clean Energy Comfort.

We discovered that our heating system was not working correctly. We called Clean Engergy Comfort because it was very highly rated on Angies List. They sent a technician who carefully explained and diagnosed the problem. He did not try to sell us a new system. Rather, he carefully analyzed the problem with a step by step approach starting with a new thermostat, thinking that perhaps the heat pump was being sent erroneous signals. When that didn't improve the situation, he showed me how he could rebuild the circuitry in the old heat pump at a fairly nominal cost but could not guarantee how long it would last. Thinking that we would be spending good money after bad, we decided to replace the entire system with a new Rheem furnace and heat pump. Another person from the company visited, making a very careful analysis of the heating and cooling requirements including measuring the entire house, inspecting existing duct work and much more. He then came back with recommendations for the ideal system to fit the needs of our home. He recommended a system that is 95% energy efficient which qualified for a $1,000 rebate from Salem Electric. The added bonus was that before Salem Electric would grant the rebate, they sent an inspector to insure that the job had been done right and that the system was indeed 95% efficient. And by the way, the Salem Electric inspector was also very professional and courteous, so it was a win-win situation. We cannot say enough good things or render high enough praise for Clean Energy Comfort. They were efficient, professional, and courteous every step of the way and our new system works just as advertised, very quiet, clean, and efficient. We highly recommend this company.

Couple hundred dollars more then other estimates, but the service and cooperation made it well worth it. They filed the paperwork for the PUD rebate, set up the inspection, sent us the tax deduction forms, and made good on everything.

The service has been fine. They came on time which I appreciated and were done quickly.

They did a great job. The owner, Pat, worked very close with me and everything I asked for he gave me. If I saw something I did not like they took care of it. I was very pleased with their work.

The service was good. I will use them again and will refer them to others.

The service turned out fine. They did what was required at the quoted price and competently.

The service turned out well. They were on time and did not make a lot of noise. They also had good customer service. They answered my questions and did quality work.

The service turned out well. They did what they said they would and did a good job.

The service turned out great. They are a great team of people to work with. They are very professional and able to help if I had any questions. I have appreciated their availability.

They are excellent. They are very efficient and do a great job. We have been very happy with the service.

The technician was prompt, and brought along an adjustable capacitor so he could fix it on the first visit. The repair experience went as well as possible.