Air Stars Heating & Cooling

We called on a Monday and some one came out the next day. Josh, the technician, was competent and intent on problem solving what was causing the furnace to not stay on. He found the problem and fixed the furnace. We were very impressed with his work ethic.

Our furnace went out in the middle of the night and CEC was the first company to call me back immediately. I told them we had two little kids and no heat and with the cold temperatures, I’m sure they were very busy. They rearranged schedules and had someone at our house by 8am! They fixed the furnace, replaced the igniter and we had heat by 9am! The staff were very friendly and professional. Highly recommend!

CEC did a great job for us. They are our go-to service providers for furnace work. We have them work on our rental properties as well as our own home furnace, and we have a lot of trust in them.

We scheduled our first servicing for a ductless heat pump originally installed by CEC. The serviceman that came told my wife that the computer desk located beneath the unit would have to be moved. My wife was unable to move it, and suggested for the serviceman to remove the drawers first. He partly unloaded it before moving it, but in the process gouged our sheet vinyl flooring in a couple places. My wife felt bad that she had not warned him about dragging things across the floor. The servicing of the unit it was completed very nicely and greatly improved the cooling performance (we had only given it some basic vacuuming maintenance since it was installed a couple years ago). When I got home from work, I took a couple pictures of the gouges in the floor. I sent them via email to the rep who had originally contacted me about getting the unit serviced, asking if they could help with some kind of compensation. I received no response for a couple weeks, and sent another email. This time the rep replied that he had forwarded my issue to his superior. Finally, after bugging them again a couple weeks later (a month after reporting the problem), I finally got a phone call from Chris. He explained that in his view the torn floor was not really their fault since we should have moved the desk beforehand to allow the technician to access the unit, as we probably wouldn't want to risk having cleaning fluid or whatever falling on the desk. However, he was willing to give us some compensation if my wife and I would come up with a price. After talking it over with my wife, we emailed him back and explained that, as we had never had the unit serviced before, we didn't know that moving the desk would be required. We asked for reimbursement of whatever it would have cost to have rescheduled instead of having the technician try to move the desk. We also suggested they make sure to alert customers about potential risks. Chris graciously received our feedback, and issued a full refund ($167) of the service charge, which arrived promptly via check a few days later. We will definitely hire CEC again, and next time be better prepared.

The tech they sent first was fairly new and he wasn't able to diagnose the problem, so we requested their more senior person who had helped us on a previous repair. He was great - diagnosed the problem, got the part, fixed the furnace, and didn't charge us for the second service call.

Very well. The consultant was very professional and thorough in his explanation of the systems, etc. Only problem I had was that they never followed up with annual checkups, etc.

The young man called ahead saying he was running late. Good. Spent a good 20 minutes looking over the locations for the requested gas lines. Good. Never heard from them again. Bad.

We have been using CEC ever since we bought our house in 2005. We have them service our air conditioning in the spring, and our furnace in the fall. They never miss an appointment. They always do a thorough, professional job. If they find anything to be concerned about, they give us a clear explanation. Absolutely excellent company and staff to work with - which is why we've had them caring for the HVAC in our home for more than a decade now!

I cannot recommend CEC highly enough. The sales associate the visited us (Zach) was professional, courteous and explained all the options to us in a way that made sense. He even provided a proposal onsite which was fantastic...especially considering we were without heat and looking to make a decision right away. The installer was there in less than a week and got our system up and running in no time. I even had a question about the installation process and Zach came back out to the site to go over the fine details with me to make sure I felt comfortable about the installation. The technician was extremely courteous, on-time and professional. The best part is that CEC is coming back out in a month to check on our system to make sure it is running properly and as expected. I just can't put into words how great I feel about this major purchase and am SO HAPPY I decided to go with CEC.

Technicians were very polite, professional and on time. Had the right meters, tools and experience. They explained in detail what they were doing and why. I am very pleased and satisfied with the work. I highly recommend this service.

The work took an extra trip to complete and we had to call them back out for some reworking of the ducts but they were receptive and timely.

Unfortunately after a month and two emails on my part to inquire when the bid would be forthcoming, we've yet to receive one. They many provide quality work at a reasonable price. I can only say I hope their communication improves with others.

I called for a repair at 0900 and was pleasantly surprised when he called to say he was on his way at 1200! He diagnosed the problem and fixed it within 30 min. I am going to hire them to do my twice a year maintenance !! Excellent service!!

They did fine and the biggest thing that stood out to me was that they fixed the problem. I had other companies come out to check it who did not find the problem. It was not a cheap fix; I think it was the thermostat, which stopped the water from being warm so I am grateful he found the problem and fixed it. I would like for it to be a little cheaper.

They are a great company. They were here earlier this year and they also will be here this month.

It has been a while but I liked everything. They were very professional, explained to me what they were going to be doing and even contacted me for a one year service after the fact.

They came quickly that was the next day. I called on a Sunday and they answered my call.

It was fine. They were quick. Everything worked. They did everything they were supposed to. The price was average. They weren't any cheaper but they weren't any more expensive. Their responsiveness was good. They were on time.

They are very good. I would recommend them to anybody. I have been using them for the last a year and a half. I was not charged the last time because I pay once a year. I have never had anybody do what they do. They are responsive and they are nice people. You feel safe with them that their work is going to be good.

The tech showed up first thing in the AM.. (As promised) Pleasant and knowledgeable. Found only a switch needed to be replaced, not the furnace. He also check A/C to make sure everything was working ok. Took no time at all.

osh I went to their Web Site and selected the Service key. I wrote a lengthy e-mail detailing the problem and asked them to call back ASAP. The call came roughly an hour later and the appointment made for the same day. The cost, which was reasonable, was given, The technician arrived well within the appointment window. Josh was friendly, courteous, and professional. He determined that the fan motor was burned out and ordered a new one, The part would be available the next day, and he made an appointment for installation the next day. He outlined the complete total costs. He called before his appointment time and made a slight half-hour change. Again, he arrived close the appointment time. He installed the motor and checked for proper operation. All in all, an excellent job and I would highly recommend them.

They are good to work with. They went above and beyond. They provided a lot of extra labor and time just to make sure the job went well. They didn't try to dig me up for pennies here and there for their extra efforts. They did a good job. They are totally punctual and professional.

We called Clean Energy Comfort at about 1:00 in the afternoon, to schedule an appointment. My husband spoke to Gail, who was very personable and efficient. She scheduled Steve to come out, and although it certainly wasn't an emergency, she said he would be there between 2:00 and 3:00. He arrived at about 2:15, and immediately identified that our problem was a failed pressure switch, and he had the part on his truck so he was able to replace it on the spot. We could tell that Steve really knows his business, and he explained things in a way we could understand. He also told us that the two filters that were in our furnace were the ones that were installed during construction and should have been replaced before we moved into the house, and he replaced them both, at no charge, with the kind that are appropriate for regular residential use. (We had a maintenance check done on our furnace last year, by another company, and it was never mentioned that we were using the wrong kind of filters.) We were able to use our Angie's coupon to reduce the service charge from $79 to $49, and Steve quoted us the repair price of $195 up front. He also offered us a service contract, but he wasn't pushy about it. We really appreciated Steve's expertise and enjoyed his personality. Our dog loved him, too! I agree completely with all the great reviews this company is getting on Angie's list -- they deserve them! i highly recommend Clean Energy Comfort.

The removal of the old system & installation of the new heat pump system went very smoothly over a 2-day period. The guys were very professional, worked steadily, showed up when promised, & returned the next day to complete the electrical connections & finish up. We were told that the new system should cut our electrical bill in half. I kind of wrote that off as just part of the sales pitch, but it turned out to be true. I would definitely recommend the company & will use them again.

Fantastic service, great product, workmanship is superb, and the money we are saving is amazing. Clean Energy Comfort even went the extra mile to locate an excellent electrician to assist us with correction of old electrical system deficiencies, and add the new service necessary to power the new heat pump. This house was originally heated with an oil furnace and one months cost of oil to run the furnace only part of the time was greater than the annual cost of electricity to have full air conditioning and heating year around. Unbelievable but true! All the old ductwork was fully replaced by new properly sized and correctly engineered insulated ducting that looks like art more than anything else. The air handler is on the ceiling of the basement so it is out of the way, unobtrusive, and easy for the service people to access should the need ever arise. The new system allowed us to clean up a basement that was only a utility space since the house was built, and now have a fully usable basement because all the ductwork and air handling equipment is neatly out of the way. This new Mitsubishi system is totally quiet, no noise, no drafts, no chills, no losses during the coldest temperatures, and a completely constant temperature (the thermometer never changes from where it is set). The firm was so responsive that they put the air filtration system in the floor to accommodate senior citizen physical limitations so all that has to be done is lift a very light panel, pull out the old filter, vacuum a bit to eliminate any dust around the filter brackets, install a new filter, and drop the panel. This is so slick that a 90 year old can perform the needed service in about ten minutes. We were so pleased with the quality and responsiveness of this Mitsubishi HVAC project that we had Clean Energy Comfort also come to our home and retune our relatively new York Affinity YZ super efficient heat pump so it works at optimum efficiency. The difference in energy savings at our home is now nearly 30% over what we were obtaining before the work by Clean Energy Comfort's highly skilled technical folks (and, we thought we were saving a ton of money over the old oil furnace we had removed a few years ago, but this tuning and service has dramatically improved efficiency beyond expectations). All in all, I believe the folks at Clean Energy Comfort went well above and beyond the norm when doing the Mitsubishi system and new ductwork installation. The same is true of sorting out what was needed in our York system to improve the efficiency and correct some deficiencies we were experiencing. It has taken me a while to post this because I could not believe how efficient the new Mitsubishi system has turned out to be, and was waiting for the other shoe to fall. Well, the shoe never did fall and that system is performing so well we are amazed.