Roto-Rooter Plumbing & Water Cleanup

The technician arrived promptly and unclogged our toilet quickly. They gave us advice about the products we use that might have caused the problem (flushable wipes for our small child). the technician also checked to make sure everything else was working fine.

The service technician came out very quickly and cleared my tub. I was super impressed with the knowledge that the tech had and felt very confident in his abilities. I will only call Roto-Rooter when I need work done. I didn't know until that day that Roto-Rooter also did plumbing. You can guarantee that I will recommend this company to my friends.

Very well. No problems. Very easy to schedule and arrived promptly.

It didnt go as planned . He came out the next day. No travel charge because we are in the service area. No hourly charge. Did the easy job in 20 minutes, about Six feet of pipe. The materials were unknown cost not on bill. Labor was $250 for 20 min. Or $750 per hour. I believe he took advantage of my wife on the cost. I called to complain but three calls to a supervisor who said they were on another line and would call back, never happened! Very unhappy about surprises and no call back!

Technician showed up when scheduled, heard my concerns (I thought I had a blockage in rain-gutter drains that I thought ran across my back yard). Using my garden hose he located my drain exits (which I was surprised to find were not even on my property!) and verified that all were free-flowing. He verified that I did NOT need his sewer-snaking or repair services, charged me only for the service call, gave me a few tips to avoid future problems, and was gone in about one hour. The technician was clean, respectful and polite. I'd use this firm again.

When I called and requested assistance I got an immediate appointment. I got a gentleman that had been here and done work for me before. He let me know that the shutoff valve was not working but did not try to add that to the appointment. He was quick, clean and efficient. Perhaps it was his speed that made me think of the price being a bit high.

Did what they said they would do when they set it for the price they promised. Great guys would use them again.

The very gracious, knowledgeable professional quickly found the problem and had parts along and expertise to quickly repair the plumbing emergency. I would definitely call Roto-Rooter again for service!

The Roto-Rooter tech arrived one hour after our telephone service request as promised. He was professional, efficient. The entire job took about 30 minutes. He was proactive and walked around the house twice with my husband after completing the work to verify all drains functioning. Would recommend with comment that as others have observed, Roto-Rooter is expensive but apparently worth it in that they have a niche market and deliver timely good work to homeowners with urgent needs.

They were wonderful on the phone and the plumber showed up lickety split. He was polite and professional and fast and pleasant and seems to have done a great job! Even asked if everything else in the house was working ok. I only take issue with the price. Seems a tad high but he did honor my Angie's coupon even though I didn't have it printed out. My husband says "you can get something done well, done fast, or done cheap but you can only get two of those things at one time" It was done well and done fast. And I could be WAY off on the price. It has been a long time since we needed a plumber and this could be in line with today's market price. All in all, I am ecstatic that our bathroom is functional and that they came out fast and did a great job with a professional attitude.

I used Roto-Rooter Plumbing & Drain Service

They unplugged my storm drains. I was a bit taken aback by the price, but because the first drain didn't take as long as estimated, the technician checked my other drains as well.

Made an appt., Walter came on the day/hour and did the work. Didn't take long, very nice fellow, heater works fine now. Good job!! Also, Randy came earlier this summer and installed new sewer pipe in the crawl space where we had a leak. Again, very professionally done, Cleaned up mess, also fixed the sprayer in kitchen sink. Fine chap and very good work. We were impressed with both calls. Cost of this one was 550.00 (I think). The price on both seemed high to me, but plumbing repairs are usually expensive so I wrote it off to old age miserliness and ended it. I would certainly use Roto Rooter again.

This went very well. RotoRooter was able to send someone within an hour of my call and the job was complete within 1/2 hour after arrival, including removing the utility sink to get to the pipe, putting the auger through the plumbing to the other end of my house, and re-attaching the sink. I was promised a 6 month guarantee on the work and given a suggestion for prevention. A job well done, quickly and professionally.

First of all, I didn't have a lot of confidence in his skills. I'm not really sure if he really had done it very long. He is friendly enough, but a little bit of rough in terms of not really explaining things well. It has nothing to do with him, but I thought the company overcharged me a lot. I think, it's twice as much. They were late, but they called and explained that they had a radio problem, so they didn't get through to their men. They were several hours at the time they said they'd be there, but I'm not really sure if they're to blame for that. We would still use them again in the future, because they show up right away unlike other companies.

A very pleasant driver/technician and a good experience overall.

I called them because of their Angies List ratings and the $25 discount coupon available. When I explained the situation over the phone, they wouldn't give me an estimate over the phone, even their hourly rate. They said the person coming out would give me an estimate and I can accept it and have them do the work or decline the work and pay nothing. I was told somebody would be out in about an hour. They showed up within 45 minutes. I explained the situation, they looked at the plumbing and clear out options and then explained the options to me with an estimated cost of $167 - their minimum hourly charge. Even with the $25 coupon, it was more than I expected but I needed the service done so I decided to have them do the work. It took them about a half hour and they explained what they did and what he found. He indicated he went out approximately 75 feet, all the way to the main sewer, indicating there was "black gunk" most of the way. I paid the $142 and he left. I called several other plumbers after the work was done and realized the cost was anywhere from $10 to $30 more than others - even with the discount. Over the 27 years living in this house, I have had other clogged plumbing situations where the plumber only went as far as the main clog and things were running fine - maybe up to 20 feet - never the full distance to the main sewer line. While I paid more than expected, I feel I got a more thorough clearing of my plumbing than other times. Given the promptness and thoroughness, even though it cost a little more, I would have this company out again. They also have a six month guarantee - if my plumbing gets plugged again within six months, they'll come back out at no charge.

Overall excellant work.

- Took care of it fast without even having to come into house (snaked through vent pipe on roof). Had the thing done and finished in 30 minutes. Work came with a guarantee for 21 days.

Their service rep, Brian, offered to snake out the drain in hopes of solving our problem. His attempt was unsuccessful and his experience suggested that the drain pipe had collapsed and repair was not possible. A replacement drain would be necessary and we were advised to consult with our landscaper to locate and tie-in a new drain with the existing system. Because Brian couldn't solve our problem, we were not charged any fee. We did appreciate that very much.

Tech was able to remove broken snake and clear drain. Very prompt and professional, just seems a little spendy. Have used them before and was pleased with the service, their just on the expensive side.

They didn't do a very good job the first time, the problem came back after only a few days. They did come back out to fix it. There were roots in the line and they had not cleared them all out the first time. The first time they came out they were not very pleasant but the second time they were very nice.

We have used this company twice. Always very prompt, knowledgeable and professional. We have consulted with them regarding our need for a new drainfield and they have been very helpful in this regard; will get a bid from them for said work this summer. We recommend them wholeheartedly.

They responded very promptly, within an hour. He quickly assessed the situation, and even after running a 90' snake down the drain, it still was not flowing properly. He ended up using a more heavy duty snake and finally got it draining properly. He was very professional and friendly throughout.

I hired Roto-Rooter to do some sewer work for me. They asked for $8000.00 in advance and I paid them this. They worked for 2 days and on the 3rd day I had to let them go and dismissed their service. It was a big job and it wasn’t going the right way. Don Sherwood, the owner, refused to return some of the money for the work that was not done. (What I figured would be $2000.00). When I called him last year, he laughed at me over the phone. He told me that he didn’t intend on giving you back any of the money and that he would have finished one phase of the work. He felt very badly that I let him go. I had even arranged for him to meet a different company that I had used and I asked him to work with this other company to complete the work.