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Roto-Rooter Plumbing & Water Cleanup

Plumbing, Drain Cleaning, Sewer Cleaning,

About us

Roto-Rooter offers commercial and residential plumbing services. From emergency plumbing to drain cleaning, sewer cleaning to pipe work, Roto-Rooter can help you with any plumbing problem. Roto-Rooter plumbers are licensed and insured and handle everything from water lines to toilet and shower problems. No plumbing job is too big or too small for our experienced and professional plumbers. Schedule an appointment by phone or online, we'll come when it's convenient for you.

Business highlights

90 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial dishwashers, disposers, faucets, sinks, floor, drains, showers, tubs, sewer lines replacement, drain cleaning, sump, pumps, toilets, video camera line inspection, water heaters, septic and drain fields, plumbing, drain care and cleaning, hauling, line detection & water jetting.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.688 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
13%
3
3%
2
0%
1
7%


Rating CategoryRating out of 5
quality
4.7
value
3.9
professionalism
4.7
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 88 reviews

Michael P T.
05/2020
1.0
plumbing
  + -1 more
I was quoted a whopping $305 per hour for an emergency visit on a weekend. Needless to say, I went with somebody else. This was nothing more than an opportunistic and shameless price gouge on another person's misery. AVOID!
Description of Work: Repair an emergency water leak on a weekend.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$305

Response from Roto-Rooter Plumbing & Water Cleanup
We strive for 100% customer satisfaction. It always concerns us when we hear of customers that did not get the experience that they, and we, expected. We looked into this issue and spoke with our on call Journeyman Plumber. While we always want to be the one that helps our customer, the most important part to us is that our customer gets the help that they need. Even if that help is not from us. In this case we understand that you did not like the pricing that was being quoted. While we can appreciate and value your opinion, we also value our employees and their home lives. In a case like this, if our Journeyman Plumber is called out after 7pm on a Saturday night, we want to ensure that our employee is properly compensated for his or her time. In this case you, our potential customer, did not agree with the pricing that was quoted to you prior to our arrival. This is why we do quote minimums for afterhours calls. This gives our customers the opportunity to decide if the requested service fits in to their budget. Our hope is that you understand a bit more about our afterhours pricing guidelines. We hope that you will give us another opportunity to earn your business in the future as we will always be here for our customers. If you do decide to reach out to us, please reference this review along with my name, Jeannie, and we will place a $50 discount on your next service call. We hope that we will be able to change your opinion of us to a more positive one. We look forward to hearing from you again. Best Regards, Jeannie Nuebel Office Manager (541) 689-1711

Adam K.
11/2018
5.0
plumbing
  + -1 more
Drain cleaner brought in a snake and had it cleared quickly. Worked out very well!
Description of Work: Something as stuck and causing toilet to flush properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Daleena B.
08/2018
5.0
plumbing
  + -1 more
Very good, plumber was punctual, professional, and accurate.
Description of Work: Quote for new plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Julia L.
06/2018
5.0
sewer cleaning, drain cleaning
  + 0 more
The workers had to come back twice and that was no charge. The first time it lasted about three weeks, the second time less. Each person tried a new tactic, till cleaning out the drain from the top of the roof down finally worked. I have a large ponderosa in the back yard that has roots that grow into the drainage. I appreciated the very prompt attention and the financial guarantee for a tricky job.
Description of Work: Washing machine backing up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Michelle C.
02/2018
4.0
plumbing, drain cleaning
  + 0 more
I got what I expected but paid more than anticipated.
Description of Work: Unclog utility sink

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$180

Susan L.
09/2017
5.0
plumbing, drain cleaning
  + 0 more
I was very appreciative. Punctuality - extremely swift.
Description of Work: I had a major problem with the sink in my kitchen and it wouldn't even flow. I thought they would just clean it out. They took the whole thing apart. They were going in and out with parts, big pieces. They did a lot. Turned out it was a major, major problem.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Desiree S.
07/2017
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
Very professional and quick. Would definitely hire again.
Description of Work: Blockage in my main sewer line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jennifer A.
07/2017
1.0
plumbing
  + -1 more
We paid for a sewer scope to be performed and were told we would receive a call back the same day with results. The tech would not start the service until we paid upfront, which we did. After eight days and several calls later, we are now being told the tech has to go back out to the house (not for another five days) because they need to look at it again due to it being an old house. We ordered this service so we could close on our house. This seems to be a blatant attempt to sell a service by withholding information.
Description of Work: A sewer scope for home inspection purposes.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0

$325

Response from Roto-Rooter Plumbing & Water Cleanup
Thank you for sharing your experience with us. We take customer feedback seriously. I understand the management team has been in contact with you on this job and will be resolving the issue very soon. We apologize for your frustrations.

Lance T.
06/2017
4.0
drain cleaning
  + -1 more
The plumber was very friendly and efficient. He also did a very good job of cleaning up when done. The price was high. $205 for about an hour total of time. I get they did fixed pricing, but I would hesitate to use again because of the fee.
Description of Work: Fixed a clogged pipe under that house.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$205

Response from Roto-Rooter Plumbing & Water Cleanup
We thank you for your choosing us for your most recent service call. While I understand that there was some concern on your part due to our pricing structure, I would like to assure you that our prices are very competitive for this area. On the other hand we also hate to think that we have left any of our customers unhappy. I would welcome the opportunity to speak with you about any of your concerns. Regardless of whether or not you choose to call and discuss your concerns, I am placing a discount on your account for your next service call, should you choose to offer us another opportunity to succeed . We look forward to working with you in the future. Best Regards, Jeannie Nuebel Office Manager

Susan K.
05/2017
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
Roto-Rooter coordinated with the landlord in a timely matter. On the first day they cleared the line, checked it thoroughly, and reported on it's apparent condition. After more discussion with the landlord they sent a cleaning crew the following day. This involved moving some items, vacuuming up debris and liquid, and steam-cleaning the affected area. The steam-cleaner solution included a sort-of sage/herbal scent that was a nice touch and big improvement. After steam-cleaning the entire area was almost completely dried, and we continued the final drying with fans for a while afterward.
Description of Work: The septic drain leaving the house was clogged and sewage backed up into the basement. The line needed to be cleared, and clean-up done.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan I.
12/2016
5.0
sewer cleaning, plumbing
  + 0 more
Service tech Steve arrived promptly as scheduled. Located the blockage and cleared it quickly and efficiently. Tested to make sure everything was draining properly. Over time I have had service from Steve several times for blockages from differing causes (none ever recurred after he cleared them). I always call Roto-Rooter and always ask for him. Have never dealt with any other of Roto-Rooter's techs but if they are all as good as Steve, you can't go wrong in hiring them.
Description of Work: Identify and clear blockage in branch line that was causing two toilets and two showers to back up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Twyla R.
07/2016
4.0
septic tank
  + -1 more
He was very informative and got right to it and got right to it done and was it done.
Description of Work: I used Roto-Rooter Plumbing & Drain Services for Septic Tank.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert M.
01/2016
5.0
plumbing
  + -1 more
It went very well. Lance looked at the situation, gave me a price to fix it and then promptly and efficiently replaced the trap. It took him less than 30 minutes. The company responded promptly to my problem and arrived on time. I would use them again.
Description of Work: Replaced a broken trap under the kitchen sink

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Janiece W.
01/2016
5.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
The work was done quickly. The technician cleared the blockage (he went out about 50 feet) and we ran a lot of water through to make sure that it was washed all the way out. He left a bit of sludge on the back deck where his machine had been sitting, but otherwise, everything was done as hoped.
Description of Work: We were experiencing a very slow drain in the master toilet. It was clear that there was a blockage somewhere in the main drain. There is no external access to the sewer lines and we were concerned about having to have th toilet removed and the drain cleared inside the house. The technician simply accessed the drain from the vent on the roof and cleared the blockage.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$385

Gary A.
12/2015
5.0
plumbing, drain cleaning
  + 0 more
Very well. Nice serviceman. Helpful.
Description of Work: Free up drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Susan I.
12/2015
5.0
drain cleaning, plumbing
  + 0 more
A toilet and utility sink were not draining. The office staff at Roto-Rooter are always efficient and courteous; they said they would get someone out as soon as they were available. I requested Steve and they honored my request. He came out within a short time. First, he ruled out the main drain. It was not clogged, so he concluded the blockage had to be in the pipes leaving the utility room. He could not access the pipes from the roof because the rooftop vent pipe was too small in diameter, so he removed the toilet from the floor and unclogged the drain from there. He is always quick and thorough. Does a great job. Took less than an hour to resolve; he reinstalled the toilet without caulking around the base because I asked him to. That way if the toilet is leaking I will know it. It won't be hidden behind the caulk. Over time, I have had Steve unclog three different drains. Every time he more than met my expectations. I always ask for him. Roto-Rooter is a quality company, and Steve is always worth asking for.
Description of Work: Diagnosed and cleared clogged drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$335

Ann K.
11/2015
5.0
plumbing
  + -1 more
Very nice knowledgeable young man. Polite, clean and performed excellent work.
Description of Work: Repaired connection between disposal and second d*** so we'd no longer have backwash. Plus install two low flow toliets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$470

Regan L.
09/2015
5.0
drain cleaning, plumbing
  + 0 more
Very well, fast, professional.
Description of Work: Unclogged our very badly clogged kitchen sink and fixed our faucet. The plumber who did the work was "Brandon." He was very polite and professional -- and quick! We also appreciate the senior discount. We will use Roter Rooter again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Susan I.
07/2015
5.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
It was perfect. The technician, Steve, was efficient, knowledgeable, pleasant, and courteous. I didn't know where my sewer cleanout was located but he used his smartphone to access a database provided by the city of Eugene detailing the exact measurements where it could be found. He worked quickly and in no time had the problem solved. Roto-Rooter itself was very prompt in scheduling someone to come out. In fact I had to ask them to schedule at a later time than they first suggested because I had another commitment. I would absolutely use Roto-Rooter again.
Description of Work: Located the sewer cleanout and dug around it to expose it. Unclogged the main sewer line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

Patricia B.
06/2015
5.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
The team arrived promptly and we got the line cleared out. After the initial problem was solved, one of the techs noticed a sound that wasn't quite right and investigated further. Turns out my kitchen pipes were leaking down under the house and into the flooring. I was devastated at the news, thinking I was in deep trouble now. The team was amazing They diagnosed the problem, got things shut down, and helped me to contact my insurance agent about coverage. The water abatement team was on the job pronto, Jerry and Dante were so professional, easy to talk to, and helped me to relax by letting me know the process of the water abatement methods they would be using. Fans were set up under the house, and the next day, fans and dehumidifiers were set up in the house. Their manager, Jeff Britton, handled all the details with my insurance company, Farmer's, and the wetness was removed and new insulation and vapor barrier was installed after the area was completely dry and sprayed with materials to keep things from growing down there that shouldn't be there. Additionally, great care was taken to continue to work on the damage to flooring and cabinets in my kitchen. Again, Jerry, Dante did a great job. Jeff got a team over to remove the flooring and provide me with new plywood over the subfloor. During this whole process, Jeff has been great, managing the cost estimating, insurance communications, and being particularly kind and attentive to my needs as a homeowner. I have never worked with such a great group of people, and I will absolutely only use this company from now on. I used several companies in Eugene, prior to working with Roto Rooter, but after a strong recommendation from a well respected friend, I made the switch, and I'll never look back. Thank you, Roto Rooter, for assisting me during a difficult time, and for being the honest, kind, hard working, and ethical people that you are.
Description of Work: I hired Roto Rooter to come out and help with a sewer backup coming into my shower. They had installed a brand new line from the outside of my hose to the sewer connection for the city a couple of years before, using pipe burst technology to save me thousands of dollars on this job. I had an old Goldberg type of pipe which had finally lost its serviceability and Roto Rooter in Eugene was the only company in town that could solve the problem by digging only two holes, instead of excavating the entire back yard path for the line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Kate and Art S.
05/2015
5.0
plumbing
  + -1 more
When I was disconnecting an old washing machine in preparation for delivery of a new one, the cold water faucet would not completely close. After shutting off the main water, I took it apart to try a repair. Over many years, this faucet had corroded and much of the interior fell apart. Because of the pending delivery and also without water to the entire house, I needed a repair right away. Roto--Rooter was able to get Brandon out quickly. Due to the age of the home, this faucet was a press-on type. Brandon did not have that style in his onboard stock - so he went to a local hardware store - found the needed parts, bought a special tool he needed to remove the old faucet, and returned to quickly complete the job. We decided to replace the hot water faucet at the same time. Brandon was courteous, professional and quick. I have water and the delivery and hookup of the new machine went off as scheduled. I am very satisfied.
Description of Work: Replaced hot and cold water faucets for laundry hookup.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Suzanne C.
05/2015
5.0
excavators, plumbing
  + 0 more
Brandon was the plumber responding to service our faucet. This was the second time Brandon has assisted us at our residence (2nd time he was requested by name). He is punctual, courteous, informative (answering my questions), and successfully accomplished fixing our sink. I have used this service provider several times and each time they have been responsive to our needs, courteous, and get the done right the first time. Truly are professional from the initial call all the way through completion of the job request. Thanks,
Description of Work: Installed replacement parts in a leaking kitchen faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Sheila P.
04/2015
5.0
plumbing
  + -1 more
Roy was very professional and courteous. He explained to me why it leaked in the first place and how to keep it from leaking again. (It only gets lubrication by the use of turning the handle and keeping the grease moving through the part.) I hardly ever use this faucet and he explained it's the lack of use that caused the part to go bad. He didn't mind my watching him (I enjoy learning how 'things' work).
Description of Work: After months of my bathtub faucet leaking I called Roto-Rooter and they sent a repair person to my house within an hour of my phone call. I knew it was going to be an expensive leak to repair, but the price was mitigated by my getting it fixed the same day I called for the repair.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Suzanne K.
04/2015
5.0
plumbing
  + -1 more
The service man walked me thru how to fix my sink over the phone. He was amazing! Their customer service is the best! I will always use them in the future!
Description of Work: Fix the sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Unknown P.
11/2014
4.0
drain cleaning, plumbing
  + 0 more
Roto Rooter had a plumber out to me almost immediately and he did a good job for a fair price quoted up front. I'd give them an "A" except he accidentally flooded the cabinet under the sink at one point, but otherwise it all went great. I'd use them again.
Description of Work: unclog kitchen drain (snake the line)

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Contact information

4048 W 1st Ave Unit B, Eugene, OR 97402

http://www.rotorooter.com/eugene/

Service hours

Sunday:
8:00 AM - 4:00 PM
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning,
Septic Systems,
Excavating,
Wells and Pumps,
Water Heaters,
Drain Pipe Installation,
Water & Smoke Damage,
Hauling

FAQ

Roto-Rooter Plumbing & Water Cleanup is currently rated 4.6 overall out of 5.

Sunday: 8:00 AM - 4:00 PM

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Roto-Rooter Plumbing & Water Cleanup accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Roto-Rooter Plumbing & Water Cleanup offers free project estimates.
Yes, Roto-Rooter Plumbing & Water Cleanup offers eco-friendly accreditations.
Yes, Roto-Rooter Plumbing & Water Cleanup offers a 10% senior discount.
Yes, Roto-Rooter Plumbing & Water Cleanup offers emergency services.
Yes, Roto-Rooter Plumbing & Water Cleanup offers warranties.
Roto-Rooter Plumbing & Water Cleanup offers the following services: Residential & commercial dishwashers, disposers, faucets, sinks, floor, drains, showers, tubs, sewer lines replacement, drain cleaning, sump, pumps, toilets, video camera line inspection, water heaters, septic and drain fields, plumbing, drain care and cleaning, hauling, line detection & water jetting.

Contact information

4048 W 1st Ave Unit B, Eugene, OR 97402

http://www.rotorooter.com/eugene/

Service hours

Sunday:
8:00 AM - 4:00 PM
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
8:00 AM - 4:00 PM