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"Extremely Disappointed with Chimcare’s Service and Product, go with someone else! Our experience with Chimcare started off positively—they did a great job removing a large chimney from our house and installing a gas fireplace insert. Unfortunately, everything went downhill after that. The gas insert they sold us, a Regency brand, has been nothing but a nightmare. Over the last three years, we’ve had to call Chimcare out to repair it at least eight times. Each time, the fireplace works for only a couple of weeks—or less—before breaking down again, often in the same way. Most recently, the ceramic insert they installed broke after just a few days of intermittent use. This strongly suggests that their technicians are not properly trained at installing the ceramic inserts, leading to repeated failures. Because of these issues, we’ve had a functional fireplace for only two months total over the last two years. This failure to provide a reliable product and service has significantly impacted our family. We’ve gone through two Thanksgivings and two Christmases without a working fireplace. To make matters worse, during the major ice storm last year, we were left without the heat the fireplace could have provided—something we should have been able to rely on to keep our home and two small children warm during a power outage. Despite our repeated requests, Chimcare has been incredibly unhelpful in resolving the situation. I’ve had to pester them with calls every few days to get any progress on having Regency honor the warranty. They are completely unresponsive/not-proactive unless I am calling them directly - technician, project planner, and front office are all favorites in my phone - at this point, I’ve had to call daily just to get any updates or action on what should be a simple warranty replacement. Their lack of proactivity and accountability has been exhausting and deeply disappointing and makes it seem like they are not actually trying to honor my warranty and for what we paid for in terms of service. It’s incredibly frustrating to have spent so much money on this installation, only to deal with constant repairs, an unusable product, and a company that refuses to address their technician’s clear errors. While their team is polite when scheduling repairs and when the technicians are present, politeness doesn’t make up for poor service and unreliability. We deeply regret choosing Chimcare for our fireplace installation and strongly advise others to look elsewhere for their fireplace needs."

"They got the wok done efficiently in bad weather and for a fair price."

"Poor communication. Poor timelines management. Scary practices of entry onto property unannounced. Very alarming and unprofessional."

"I couldn't be happier. The professionalism of the crew from start to finish was amazing. Do yourself a favor and hire these guys if you want the job done right."

"They do good work. They are reliable and honest. They make your wood stone as is and making sure it is working."

"Matt and Dan were fantastic and went above and beyond throughout the course of the project. They were knowledgeable, professional, and focused on the details consistently. Even when issues popped up they were quick to find solutions and implement them. Highly recommend working with them for any renovation, we will definitely be using them in the future for any projects we have."

"POOR service. countertops loose and seams cracked within 6 months. we attempted repair several times - company refused to come out to professionally repair. see my comment below: Good morning Rita. I’ve asked you no less than four times to call me, and I have called you and left messages on four separate occasions. I have not received a call back or had any opportunity to discuss your work with you or your repair proposal, which I think is ridiculous. Charging us almost $500 as a “travel fee“ is not reasonable by any measure. At this point I don’t feel like I have any choice but to Leave online reviews On several Platforms noting your communication and customer service, which is clearly contentious and poor. I’m sorry that it’s come to this, I hoped for otherwise. I’ll engage A local artisan to fix the granite, and I’ll spread the word. David"