Landscape East & West

I live in an area with a layer of clay between the sod/top soil and the lower well-draining soil. Rain water would hit the sod and have nowhere to go because the clay is non-penetrable. The slope of my yard allowed all the water-soaked sod to drain to my foundation walls and was accelerating the 80-year old basement walls' deterioration. Since the house is situated on a fairly flat, raised lot with existing 80-100 year old houses surrounding it, re-grading of the lawn and surrounding yard was not an option. The solution proposed by Lee at Landscape East/West was the installation of a French drain and dry-well system, that would allow the rainwater to drain away before it reached the foundation walls. Relocation of existing sprinkler heads away from the foundation was also done to prevent water from collecting against the foundation. The crew was phenomenal. During one of the worst storms this winter (days on end of torrential rain and 40 degree temperatures) they were out in my yard all day everyday for a week digging trenches and giant holes, laying pipe and rock, and tearing out old plants. When they were done it was like a new yard: clean and refreshed with everything in it's place. The existing sod was preserved, fresh mulch/bark was laid down and surprisingly attractive river rock covers the system of drains. They also disconnected one side of my house's downspouts from the sewer line and fed it directly into a dedicated dry-well and extended the irrigation system to feed three tiered flower beds at the front of the house with drip lines. UPDATE: I have since contacted Landscape E/W again to obtain an estimate for ongoing yard maintenance, for which I received an estimate promptly and I decided not to accept. This was due to placing monetary priority on other parts of my home for the time being. However, subsequent inquiries for further work (not related to the yard maintenance) have yielded no response. I have attempted email and phone communication without an answer. This leads me to believe that they place a priority on higher priced projects rather than wanting to deal with smaller piece-meal maintenance. This is very disappointing to me and I have since revised my Ratings down from all A's to reflect this latest interaction. UPDATE 2: Lee at Landscape E/W finally got back to me and apologized profusely for his lapse in communication. He arranged for most of the small items to be done free of charge and I'm happy to say I'll be using them again the in the future.

Christin Bryk of landscapes east and west worked really hard to design the yard to fit within our budget. She is so professional and personable. She reworked the previous design and came up with a design that still addressed our priorities and gave us a wonderful outdoor space. Jamie, the job foreman, is great. When I had a concern he came right over and came up with good ideas to address our drainage problems. The 2 crew men worked so hard for almost 3 weeks. They worked during the week we had the terrible weather and kept the job on schedule. Christin also came by during the job to see how things were progressing. Honestly, I can't say enough good things about this company. If you want a company that is professional, responsible, a good value, great crew who work hard and very respectable of your property then hire Landscapes E&W. You will not regret it. Jill Bunker

We had a great experience working with this company. The person who coordinated our project, Christin, had superior customer service skills, which to me made the company stand above so many other companies we've worked with on our 100-year old house. She was very professional, but also friendly and a real pleasure to work with. I had a rough idea of what I wanted for our landscape, and she worked patiently alongside us, presenting us options along the way, to help us come up with a plan. I really appreciate that she was patiently responsive to all of our many questions and concerns, she always returned calls and emails and followed up on anything that needed follow-up. The only small hiccup was in the timing of the project. They started about 2 weeks after they had originally said. But we had the work done late in the season, so I understand that jobs before us took longer than expected. But once the work started, it was done within the promised timeframe and professionally. All in all, we would recommend this company to anyone.

Everything went very well. The price was a little higher than I had hoped, but it was due to the difficulty of transporting 9 tons of rock from the roadside to our backyard using a handcart to come up the steep front yard. The only other way to reach the back would have been by using stairs, which would have been even more difficult. The crew used great care to fit the rocks together perfectly. They were also very careful to protect existing plants--removing and replacing those they were unable to work around--and to protect the irrigation system and move any heads in the path of the new wall. They covered the lawn with tarps while transporting rocks, gravel and fill to protect it. The whole job took about 5 days and when the wall was complete, the crew replaced the plants they'd had to move, and applied bark dust above and below the wall to cover the area that had been disturbed by the construction. It looks great.

The project from start to finish was great! When we did run into a problem with the concrete they were quick to fix it and very prompt in responding to our needs & requests! Awesome experience and wonderful crew who worked tirelessly to make our backyard awesome!

Wonderful customer service and everyone was professional. Very attentive to our wants and needs. Final project is beautiful and exactly what we wanted. Will definitely use them again. Christin is a gem!!!

I had Landscape East & West come out and give me a quote for removing a bunch of rocks/pebbles from my walk way and replace ot all with pavers. Lee C. showed up as scheduled on both appointments. He was very prepared and gave very good information. He was able to answer every question we had. I felt very comfortable having his team do the work. On the scheduled day to start, Jeremy showed up with his helper. It was over 80 degrees, but they jumped in and started doing what was told to us. Jeremy is one of the hardest working people I have met. He did not let up at all in the four days that it took to do the new pathway. Wow what a beautiful piece of work. Any issues were immediately addressed. Lee had looked at the color that we thought we wanted and advised us it was not that pretty. As such, he asked if could substitute with another that he saw and thought it was more what we wanted. Wow was it! It was just beautiful and we have gotten many compliments on it. In closing, Jeremy is a great, hard working, and professional person and represents the company in a very high standard! Lee is just the same. He does what he says and stands by it. With this type of professionalism and quality, I have no problem paying the bill. THANK YOU Jeremy and Lee!

They did a really good job. Everything was high quality. They were very attentive and receptive of comments and questions that I had. It wasn't one of those things where you sign a contract and never see them again. I would highly recommend them.

Called for a bid. He was on time for our appointment, but never sent me a bid. I got the feeling that the work was not important to him if we weren't spending enough money. He asked several times what our price range was and I told him, I wasn't sure. That is why we were getting bids, because we had no idea what the project would cost. I am disappointed because we truly had not decided how much we would spend and he wasted my time.

The whole experience was one of the best ones we have had with a contractor. Everyone on this project was professional and responsive. Project started and finished on time and within the estimated time frame and budget. A great experience.

We contacted Landscape East & West for an estimate, one of four we received for our retaining wall project. Although we ended up choosing another contractor, Landscape E&W was a close second. Christin was attentive to our questions and provided a lot of excellent suggestions and design guidance. She offered us a very thorough and professional proposal, complete with "line-item" options. She was the only contractor we met who presented her proposal in a personal meeting. One reason that we did not end up using Landscape E&W was the cost. We're confident that they would have provided exceptional service and a terrific finished product. However, we ended up going with a less-expensive option AND a different type of product than Landscape E&W offered.

My yard had been mostly dirt and weeds since moving in to my home more than a year before and it was time to finally have some real landscaping done. I have zero experience with plants or yard-creation so I decided to find a professional. Landscape East & West had excellent reviews on Angie's list so I filled out an online form requesting more information. Christin called me right away to discuss my situation. She was able to give me a rough estimate over the phone, and we set up an appt. for her to come see and evaluate my lawn in person. I explained that I had very little experience with landscaping and she walked me through everything step by step. I knew I wanted a yard that was bright and clean and modern and required minimal work to maintain. Christin created a plan that was exactly what I asked for and drew it up with her CAD program so I could get a better idea of the finished product. She even made out different plans at different price points while I figured out how much I'd be able to spend. Keep in mind Christin had done all of this BEFORE I had even signed a contract. In early June it was my pleasure to call Christin and move forward with Landscape East & West. She explained that a 2 man crew would take two days to complete the job and I was put on the schedule for June 28th and 29th. On the 28th Christin arrived with the crew at exactly 8am. She explained to them precisely where everything should go and they got right to work. On day one the men removed the top layer of my soil and what few existing plants I had. They layed down fresh, amended topsoil and placed the 18 2'X2' walking stones exactly where Christin had shown them. On day two, again starting at exactly 8am, they planted all of the plants, fertilized the soil and cleaned up and extra dirt, leaves, and branches. The men were friendly, efficient, and never needed a single thing from me. At the end of day two, Christin came back for a walk through. I told her I couldn't have been more pleased with my new yard. She gave me tips about watering and maintenance and I gave her a check. That was it! In 48 hours my yard went from ghastly to gorgeous!

The lawn turned out pretty nice. They were responsive to fix any details.

It went smoothly as described above.

Met with Cody from Landscape East & West, he responded to my phone inquiry in a timely. Cody was on time for the appointment and understood the scope of the project. He offered ideas and different ways to approach what we were trying to accomplish. We selected another contractor for the project. The decision was not based on cost alone but what we felt was the ?best value?. Many factors were considered; schedule, materials, approach, and what my gut told me. The proposal did not contain any negative factors; the contractor selected had more positive factors.

The company came very quickly when we called for a bid. We took their bid because we felt confindent they knew what they were doing. They removed all the old lawn, put in new drains, brought in new top soil and laid the new sprinkler system Then they put in the new sod. It was a great job and the company cleaned everything. We are very please with work and the bid.

I was clear in my initial call that I needed not only a company to do the labor but also aid in my design. Lee was prompt for the estimate appointment and left me a helpful booklet on plants. However he told me that until I had a landscape designer draw up a plan they would be unable to work with me. If this information had been shared over the phone, neither of us would have wasted our time & energy on the "estimate"

the project went smoothly and according to plan. excellent communication throughout and no unpleasant surprises or cost overruns. the sales manager and crew were complete professionals.

There was one problem with a sub who did not perform as expected but it was handled completely professionally by the contractor until the desired result was achieved. Overall the project was a complete success.

Kirk and his crew did excellent work. Kirk checked with us many times during the process to be keep us informed and be sure we were pleased with the work. They even voluntarily threw in some additional labor. After regrading the front bed and removing weeds in the process, they voluntarily weeded the side yard bed to the fence to make it look nice. A worker was sent out promptly to level the valve box when we asked that that be done. The only slight negative - Initially after we requested a bid, we waited about a month for the bid and then emailed to check on it. When asked what led to the delay, Kirk said he didn't really have an answer for us. Other than that, this was a good experience and they did great work.

After we got the water feature running they took us through the whole yard & explained the sprinkler system to us, tested each of the zones, showed us our water meter and how to test for leaks, and were just really, really helpful. I was so impressed that they came out to do all this for us on a job they did 10 years ago, and there was no charge. They have definitely earned my future business!

We are working on a project with them, but they haven't done the work as yet. He is very good and very professional. The landscaping mainly includes patios and rock work. We also have to have some grading done because the new house was not located properly in terms of grade according to code. He is going to be doing grading to fix that, so it is remedial work. He will do drainage because we are on a slope and we have to get the water moving in another direction besides into the house. It is a big job. He has been very professional and has brought in an excellent designer who we are working with. He is very accurate in his bidding. He is very thorough and pulls all the details together, things that I don't know we need, but he does because that's his business. During the construction when we had our house re-sited he provided me with the drawing I need to have for locating the flashing for the patio steps. It sounds silly, but it was important. His punctuality was excellent. He is a licensed landscape architect and is very professional.

Arrived hours late, after I called to inquire whether they were still coming. Did replace sprinkler heads. Yard is sinking where they dug up sprinkler line - should have mounded dirt more to allow for changes with rain. Leak improved, but not fixed. Window well work wasn't exactly what we had in mind - they just stacked cement blocks, we had asked for something that would help keep water out of the window well. 2 of the 3 bushes they "removed" have sprouted regrowth. We were initlally impressed during the assessment and bidding process, but given the above, we would not use this company again.

From start to finish, job went extremely smooth. Kirk Lobb was professional and efficient and made timely contacts throughout the job keeping me updated on what would happen next. The crew was very friendly and knowledgeable, and didn't complain when they found the digging on my property extremely rocky, and in fact broke some of their equipment - they just smiled and said "oh well!" The lawn looks spectacular; we've received many compliments and I couldn't have picked a better company for the job - I would highly recommend this company and plan on using them again for lawn and landscape maintenance.

Two days after calling an estimator came and reviewed the work to be done. The estimator was the person who actually did the work so he knew just what we wanted. The estimate was lower than others we had received. On the scheduled day they arrived on time, did all the work as planned plus some additional cleanup 'to make it look nice'. There was no charge for the additional work. They reviewed the work with me and showed me where all the buried parts of the (esisting) irrigation system were located. We were super impressed and plan to use them again.