Deschutes Plumbing is locally owned and operated by Casey and Lacy Krahenbuhl. We believe in providing superior professional customer service, and begin by always answering the phone. Our office is staffed so you don't have to worry about getting the voice-mail of someone under a house. We follow that up by providing a 2 hour window for the arrival of our technician. We understand the urgency when water is involved, and can often accommodate an emergency by making changes in the schedule to ensure we arrive same day. Servicing all of Central Oregon, we are your honest and professional plumbing company. When you need a plumber, call Deschutes Plumbing; as we mentioned, we always answer the phone. No job too small!
Business highlights
28 years of trusted experience
Services we offer
Plumbing - water heater repair & replacement, leaking faucets, toilet repair, gas piping installation & repair, ejection systems, backflow device installation, drain cleaning, camera inspections, main line locating, re-pipes.
It went well. The only issue was the repairman place two additional holes in the wall behind the plumbing being fixed causing us additional drywall cost. I feel he could have been in less of a hurry and maybe this could have been avoided.
Description of Work: replaced bathroom plumbing with cast iron piping
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Response from Deschutes Plumbing Company
We were pleased to have been able to eliminate the "waterfall sound" in the wall when the toilet was flushed. Unfortunately when we open walls we occasionally incur unforeseen problems. Due to the fact that the pipe was flush up against the wall (no way to have known this prior to opening it up), there was no way to remove the existing pipe, replace and insulate the new, without slightly cutting into the back wall. No matter how much time was taken the result would have been the same. The only option would have been to abandon the project. Such is the nature of this beast called plumbing; we are left speculating what we will find behind walls, under floors and in ceilings. This is truly one of our greatest challenges. We thank you for taking time to post a comment on our services, and also thank you for your much appreciated business. Warm regards, John & Laurie Woolery
NORM P.
02/2015
5.0
plumbing
+ -1 more
.House is 26 years old. An angle stop placed by tile contractor leaked and was replaced by Deschutes Plumbing in late December 2014. This would be third device in this location. Approximately 1 month later, new angle stop stated leaking. They responded the same day as called, repaired problem at no cost!! Many thanks to John & Laurie
Description of Work: Installed angle stop for toilet in bathroom. This was last of several jobs by provider.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$97
Response from Deschutes Plumbing Company
Thank you for taking time to post a review. We were happy to come out and replace the defective valve at no cost. We were pleased that we could remedy the situation quickly. Also thank you for your repeat business, you've been a long time customer and we value your patronage. We of course hope you won't need plumbing work, but if you do, we thank you for calling us! Again, thank you for taking time to comment on our services. Warm regards, John & Laurie Woolery
Ellen G.
02/2015
5.0
plumbing
+ -1 more
Mike solved a mystery with the toilet and saved us money on that. He quickly fixed the garbage disposal which was vibrating and loose. His fee was reasonable.
Description of Work: Solved two problems for us with minimal expense. One was a toilet and the other was with the garbage disposal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1
Response from Deschutes Plumbing Company
Thank you for taking time to post! We were pleased to read your positive comments regarding Mike; he has a long successful background as a service plumber and we're fortunate to have him on our team. All feedback is vital to the success of any business, and again, we appreciate you taking time to comment. Warm regards, John and Laurie Woolery
Winchell C.
01/2015
5.0
plumbing
+ -1 more
It all went very well -- the plumber arrived within about two hours of my call and had the drain cleared in about twenty minutes.
Description of Work: Cleared a stopped toilet drain that was causing an overflow.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Deschutes Plumbing Company
Thanks to Angie's List, as of 1/15/2015 you have chosen us for several plumbing issues in your home. We're pleased you have been happy with our work, and you know we are here for you whenever a need arises. Thank you most sincerely for your business and for taking time to provide a report on our services here on Angie's List. We wish you a wonderful, "free from plumbing issues", 2015. Warm regards, Laurie & John Woolery
Matthew B.
12/2014
5.0
plumbing, water heater repair
+ 0 more
Service was excellent - from the first point of contact through the completion of the job - a pleasure to work with.
Description of Work: They replaced my water heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from Deschutes Plumbing Company
It's such a busy time of year, we appreciate you finding time to post about our services; thank you! Hot water is one of our most greatest luxuries, we're pleased to help people continue to enjoy it! We wish you a wonderful 2015. Thank you again. Warm regards, John & Laurie
justin F.
12/2014
5.0
plumbing
+ -1 more
Vendor was on time and very friendly. The situation was a little tricky but they helped us work around the problems and came up with a solution that solved our problems. I would use Deschutes Plumbing again. Thank you Lori!
Description of Work: Repaired an exterior leak and repaired a shower
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Deschutes Plumbing Company
Thank you for taking time during the busy Christmas season to provide a review! We appreciate you using us for issues at two separate properties. We hope you are problem free moving forward, however, if you run into any concerns, we appreciate knowing you were happy with us and will call upon us again if necessary. Happy New Year! Warm regards, John & Laurie
Jessica C.
09/2014
5.0
plumbing, gas leak repair
+ 0 more
Got a call the day before confirming appointment which we appreciated. Mike was prompt and went the extra mile. Needed to drill through tile which we had not thought to let them know. He went and borrowed a tool to do the job we were very pleased as our appliances were being delivered the next day. Would definitely reccomend.
Description of Work: Ran gas line to stove area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
Response from Deschutes Plumbing Company
Thank you for your kind words and positive review! While I hope you won't be needing a plumber in the near future, if you should, we look forward to working with you again. We hope you enjoy your gas range, there's nothing better than cooking on one; we dearly miss ours! Again, thank you for taking time to report back to Angie's List on our services. Warm regards, John & Laurie Woolery
Claudia N.
09/2014
5.0
plumbing
+ -1 more
He was prompt, professional, very professional and capable. Their office called late to make sure we were satisfied.
Description of Work: Replaced broken spigot in solarium, washer hose, tightened bath tub fixtures.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$77
Response from Deschutes Plumbing Company
Thank you for taking time to post on our services; we truly value all feedback. Life is busy, and we value the fact that you took time to go back onto the Angie's List site and comment. A very sincere THANK YOU! Warm regards, John & Laurie Woolery
Cynthia I.
08/2014
5.0
plumbing
+ -1 more
Mike arrived as promised. He was very professional. Durning his questioning and inspection he was very methodical and analytical. Before starting anything he had a plan A, B and worse case scenario C. This is an older house and the usual accesses were not there so he had to anticipate a few what ifs. Everything when great! Plan A worked and they now have a very satisfied new customer! Thanks Mike and Dechutes Plumbing!
Description of Work: Replaced a very old and worn out exterior water faucet. Constantly running. Unable to turn off.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$108
Response from Deschutes Plumbing Company
Gotta love it when a "Plan A" falls in place! Thank you for taking time to post your kind comments. We appreciate all feedback, and are grateful when a client takes time to provide information on our services. All comments help to ensure we treat our customers the way we ourselves would wish to be treated. Again, a very sincere thanks! Warm regards, John and Laurie Woolery
Betty L.
08/2014
5.0
plumbing, water heater repair
+ 0 more
Mike was very professional and courteous. He explained all the work he was doing. The cost was very reasonable. I would hire Deschutes Plumbing again.
Description of Work: Mike arrived at the promised time. He installed a new garbage disposal very quickly. He checked the hot water heater and installed a new part on it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
Response from Deschutes Plumbing Company
Thank you for your prompt post! We appreciate you taking time to provide feedback on our services. There are so many wonderful things to do here in "God's Country" during the summer (well, any time of year!) and we are truly grateful for you taking time to let us, and all Angie's List members, know how we did! Thank you for your business as well. Warm regards, John & Laurie Woolery
jeff S.
04/2014
5.0
plumbing
+ -1 more
They were great and I would totally recommend them. I have built two homes and remodeled several homes and have dealt with several subcontractors and would put them with the best.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Deschutes Plumbing Company
I'm glad to hear, after our conversation today, that an error has been made and you did not give us the bad grades listed here! Angie's List will be calling you to confirm that you were happy all around, and get it corrected. We were surprised when we read your review, and are pleased that one call to you cleared it up, and we are indeed in good, if not great, standing with you. We thank you for your business, and thank you for taking time to report on us (we look forward to an updated version) and wish you and your family well. Warm regards, John & Laurie Woolery
Kathleen G.
04/2014
5.0
plumbing
+ -1 more
The plumber called ahead each of the two times he was here to say when he would arrive & was on time. He was courteous & neat. He wore covers over his shoes to protect our floors. He double checked to make sure that the repair was functioning properly & not leaking before he left. While here, on his own without our requesting it, he checked the hot water tank & the back flow tank in the garage. Laurie is a very efficient person. She answered our e-mail request on a Sunday night!
Description of Work: This was not an emergency situation. We had a toilet that would start running water sporadically with no one using it. The plumber had to order new parts to repair the problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Response from Deschutes Plumbing Company
We pride ourselves on quickly responding to phone calls and emails, even on weekends! Thank you [member name removed] for taking time to post on our services. Life seems to have us rushing in several directions at once, and it means the world to us when our customers take time to comment on their experience with us. All feedback helps us maintain the level of service we ourselves would expect. Warm regards, John & Laurie Woolery
Derek B.
01/2014
2.0
plumbing, sewer cleaning
+ 0 more
I have a sewage lift system which can be a little tricky. There was a clog in one of the main lines in my house and it seemed fairly easy to fix. Well the gentleman came out and said he got everything working and it seemed to be that way. However, a week had passed and the same thing ended up happening as the main in my house hadn't been completely unclogged as the plumber had originally said. When I called back Deschutes Plumbing the woman on the phone had told me that "Sometime's its like seeing a Dentist. You go in for a cavity and you leave with a root canal." Really? I didn't leave with anything except $85 less and the same problem I had started with. I called Rapid Rooter and he was there at my house within an hour and had completely fixed the problem. Not only was he baffled that the problem wasn't fixed the first time but he said that he would have never left with the condition of the lift system being the way that it was. He completely re-wired the electronics in the sewage lift system and re configured some of the drainage so the problem I had wouldn't happen again. Oh and the first plumber from Deschutes Plumbing left all of the toilet paper and debris that had clogged my drain just on my front lawn for me to take care of myself.
Description of Work: .
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$85
Response from Deschutes Plumbing Company
We appreciate all feedback; the positive and the not so positive. It's important to know when someone is unhappy so we can learn if there is something we could have done differently. We were able to go back in our records and found your call on September 5th (not October); and see we had our plumber out the same day. We can see from our records the sewage ejector pump was clogged with baby wipes (contrary to baby wipe manufacturers, they are NOT flushable), and he used the mainline machine and cleared the line from the cleanout to the tank. He also confirmed the floats were working, and the line was clear when he left; as you said "it seemed to be that way". We do not guarantee a drain will stay clear after we leave as there is no way to know what will be put down the line after we leave; which could result in a reoccurring issue. You did well in calling on Rapid Rooter. They are a reputable company and we have referred work back and forth for several years. We made a call to them today to go over their visit to your home; to ensure we had not overlooked something in our trip. We learned they were at your home on September 13, and they cleared your main line and lift station, which were, again, clogged with baby wipes and feminine products. These are the two main causes of back ups in ejector pumps and drain lines. They also mentioned they did clean the wires up (did not do any re-wiring, this would require an electrician), as they were again covered in debris. The "reconfiguration of drainage" you mentioned is a mystery as it is underground and would have required digging up. We believe your backups are due to what's going down the line, not it's configuration. It's been 5 months since we were there, so obviously this has been bothering you for some time. We understand you're upset at having spent $76.50 (the amount after the Angie's List discount) and then having the problem return. It's unfortunate that the baby wipe and feminine product manufacturers tout they are flushable. Ask any plumber or drain cleaning service, and they will tell you, flushing them will eventually cause much grief. Thank you for taking time to post; we value all feedback. Warm regards, John & Laurie Woolery
Winchell C.
01/2014
5.0
plumbing
+ -1 more
Plumber came on time and was very quick to repair a plugged 3-drain kitchen sink. When he discovered 19Dec1953 defective InstaHot, he quickly made arrangements for a replacement and did the work. He was pleasant as well as most knowledgeable, explaining how to avoid stoppages. We'll use Deschutes Plumbing again!
Description of Work: 3-drain kitchen sink was stopped up. InstaHot was discovered to be leaking.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$336
Response from Deschutes Plumbing Company
Wow! You called, we took care of your issue and you posted on us all in the same day! We truly appreciate you taking time to post on our services. It truly makes a difference. A sincere and warm thank you. John & Laurie Woolery
Mary T.
11/2013
5.0
plumbing
+ -1 more
On time ...clear explanation of problem, repair and precautions to take in future. Deferred estimate and decisions for a major addition to the Company owner but did extra research to give me information I can use in considering my options
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Response from Deschutes Plumbing Company
We see we were at your house two times this year, this means we've succeeded in gaining your trust as the "go to" when you have plumbing concerns. Thank you for taking time to post, we appreciate each and every comment left and use them to help us maintain the service we ourselves would expect. Your comments, along with all those left in 2013 helped earn us the coveted 2013 ANGIE'S LIST SUPER SERVICE AWARD!!! We are thrilled to know we are making a positive difference when we make our service calls, and again thank each and every customer for taking time to post. Happy New Year! John & Laurie Woolery
Kenneth D.
10/2013
5.0
plumbing, water heater repair
+ 0 more
The folks at Deschutes Plumbing are great to work with. They are on time or call of they run into a problem. They are very professional and flexable in doing the work that had been discussed earlier and things that were not enticipated until after the project was under way. They will be the first ones I call for future plumbing needs.
Description of Work: Replaced a small hot water heater located in the crawl space under the house. This heater is located a long distance from the main hot water heater and is used to reduce the time delay getting hot water to the distant bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Deschutes Plumbing Company
We work very hard, from the moment we answer the phone, to the plumber arriving, to the plumber leaving to make sure your plumbing problems and concerns are addressed, and we've created a life-long client. We feel the people in Central Oregon are all here for the same reason, to live a full filling life in God's country! We do our utmost to make sure plumbing issues don't keep you from whatever you love to do! Thank you for taking time to let us know we succeeded! Happy New Year! John & Laurie Woolery
Steven B.
10/2013
5.0
plumbing
+ -1 more
Deschutes Plumbing were fantastic. They came right out and gave me an estimate which I approved. They came back a couple of days later, did the work and left. The work was well done and very professional. I'd use them again in a heartbeat.
Description of Work: Installed gas line for the dryer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Deschutes Plumbing Company
Our apologies for not acknowledging your post sooner, we try to stay on top of reciprocating with a "thank you for taking time to post". Our clients comments are vital to our success, thank you for taking time to leave your kind words; it's much appreciated. Warm regards, John & Laurie Woolery
Priscilla C.
09/2013
5.0
plumbing, water heater repair
+ 0 more
Mike came right on time and even called us half an hour before. He was quick and solved the problem.
Description of Work: diagnosed why pilot light kept going out, replaced part
Rating Category
Rating out of 5
quality
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Deschutes Plumbing Company
Thank you for posting! Our wonderful clients continues to amaze us. We truly appreciate the effort taken to go back to the Angie's List site and post on work performed. We value every post and are delighted when we learn we've made another client happy. A warm and sincere thank you. John & Laurie Woolery
Stacy H.
09/2013
5.0
plumbing, water heater repair
+ 0 more
Great. I work for a Vacation/Long Term rental company in Sunriver Oregon and we only use Deschutes Plumbing. Guest and tenant love them.
Description of Work: Installed new elements in hot water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Response from Deschutes Plumbing Company
Thank you for your kind words! We understand the importance of keeping customers happy, therefore, when a property management company is requesting our services, we do our utmost to respond as quickly as possible in order to ensure their customers are also kept happy. It's the "positive domino effect". Thank you for taking time to post; it's been a pleasure working with your company. Thank you. Warm regards, John & Laurie Woolery
Glenn R.
08/2013
5.0
plumbing, water heater repair
+ 0 more
Service was prompt and professional. Mike did a great job.
Description of Work: Installed a new hot water heater and hauled away the old one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from Deschutes Plumbing Company
Life is so busy, we truly appreciate you taking time to post on our services, thank you. Being without hot water gets old very fast; we're glad to have helped get you back up and running. Again, thank you for your post. For plumbing tips please visit our blog at plumberbendoregon.com! Warm regards, John & Laurie Woolery
Jana G.
08/2013
5.0
plumbing
+ -1 more
I was unable to have the hose bibs installed in my crawlspace as they wouldn't have had enough clearance outside to attach anything. This meant the hose bibs needed to be tied into my bathroom plumbing. I appreciated the time spent looking at options and going over pros and cons. I am happy with the results and for the first time since living in this house I can water the plants/grass on the west side! And while they did run an hour later than scheduled, I received a call letting me know they were running late due to complications on some earlier jobs... I appreciated this courtesy.
Description of Work: Installed two new hose bibs on my house, involving some interesting plumbing in my bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$200
Response from Deschutes Plumbing Company
Thank you for taking time to post a comment, and my apologies for not posting a response earlier! John's extensive background provides him with a plethora of experience to draw from when presented with a challenging situation. He actually thrives on them! We are pleased to have helped remedy your situation. Thank you again for providing a post on Angie's List. Warm regards, John & Laurie Woolery
Jill G.
08/2013
5.0
plumbing
+ -1 more
They were on time, didthe job quicklyand efficiently, and at a fair price
Description of Work: Fixed toilet in aster bedroom
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Response from Deschutes Plumbing Company
Thank you for taking time to post a review. We truly value each and every one! While it's true you can't make everyone happy, we sincerely give it our every effort. We're happy you were happy! Warm regards, John & Laurie Woolery
William M.
07/2013
5.0
plumbing, water heater repair
+ 0 more
FIne I went to another plumber.
Description of Work: Told me that they do not do Solar Hot water systems.
Rating Category
Rating out of 5
professionalism
5.0
Yes, I recommend this pro
DAVID M.
06/2013
5.0
plumbing
+ -1 more
Prompt, courteous, professional and reasonably priced. I couldn't
Description of Work: Repaired leaking lavatory water supply.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Mark S.
05/2013
5.0
plumbing
+ -1 more
Deschutes Plumbing was outstanding, top to bottom. Laurie in the office kept me informed of status of the plumber, who arrived on time and with all the materials needed to complete the job. Tim was knowledgeable, organized, and worked to ensure I got the job done right, at the lowest possible cost. I would definitely recommend Deschutes Plumbing and will use them again if I have a plumbing need.
Description of Work: Install whole house water shut-off valve.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$96
Response from Deschutes Plumbing Company
Living in one state and hiring help in another can be a scary thing; unless you have Angie's List! When we get calls for people needing help with their vacation homes (which happens frequently), we do our utmost to put them at ease, ensure them they are in good hands. And, if referrals in other areas are needed, we are glad to make reliable recommendations based on a combination of our own experiences along with businesses listed on Angie's List. We are pleased to have been able to help you, and look forward to eliminating any plumbing issues you may have in the future. Thank you for taking time to post on our company, we greatly value all comments. Warm regards, John & Laurie Woolery
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Natural Gas Lines,
Sewer Cleaning
FAQ
Deschutes Plumbing Company is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Saturday: Closed
Deschutes Plumbing Company accepts the following forms of payment: Check,MasterCard,Visa
Yes, Deschutes Plumbing Company offers free project estimates.
Yes, Deschutes Plumbing Company offers eco-friendly accreditations.
Yes, Deschutes Plumbing Company offers a 10% senior discount.
No, Deschutes Plumbing Company does not offer emergency services.
Yes, Deschutes Plumbing Company offers warranties.
Deschutes Plumbing Company offers the following services: Plumbing - water heater repair & replacement, leaking faucets, toilet repair, gas piping installation & repair, ejection systems, backflow device installation, drain cleaning, camera inspections, main line locating, re-pipes.