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Deschutes Plumbing Company

Plumbing, Water Heaters, Drain Cleaning,

About us

Deschutes Plumbing is locally owned and operated by Casey and Lacy Krahenbuhl. We believe in providing superior professional customer service, and begin by always answering the phone. Our office is staffed so you don't have to worry about getting the voice-mail of someone under a house. We follow that up by providing a 2 hour window for the arrival of our technician. We understand the urgency when water is involved, and can often accommodate an emergency by making changes in the schedule to ensure we arrive same day. Servicing all of Central Oregon, we are your honest and professional plumbing company. When you need a plumber, call Deschutes Plumbing; as we mentioned, we always answer the phone. No job too small!

Business highlights

28 years of trusted experience

Services we offer

Plumbing - water heater repair & replacement, leaking faucets, toilet repair, gas piping installation & repair, ejection systems, backflow device installation, drain cleaning, camera inspections, main line locating, re-pipes.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.8104 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
9%
3
2%
2
2%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 104 reviews

Sylvia E.
10/2021
5.0
plumbing
  + -1 more
Excellent. Jason gave us a courtesy call before he arrived, helped us troubleshoot a toilet issue and adjusted his schedule to include installation of a third hose bib on the exterior of our hose. Last year he also repaired a leaking exterior hose bib. We are very pleased with his professionalism, quality of work, punctuality, and knowledge. We will definitely return to this company for any future work.
Description of Work: Jason added a hose bib to the exterior of our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

Sylvia E.
04/2021
5.0
plumbing
  + -1 more
Excellent. An irrigation company discovered a water leak when they were relocating the backflow assembly. I called on Wednesday and was pleased when Jason came out on Thursday morning (a last minute cancellation). It was a tight squeeze in a small space under the porch, but he completed the work in about 3 hrs and charged $380. Now I can proceed with installation of the irrigation. This is my second project with this company and I would definitely use their services as needed in the future.
Description of Work: Main water line leak repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Sylvia E.
10/2020
5.0
plumbing, gas leak repair
  + 0 more
Excellent customer service and repair service. Scheduling was easy. The plumber (Jason) called prior to his arrival and was on-time. The cost was reasonable ($214), and the work looked professional. I was pleasantly surprised when he was done within 1-1/2 hours after working in the crawl space. I highly recommend this company and will contact them for future plumbing needs.
Description of Work: Replaced leaking hose bib on exterior of house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$214

Robert L.
05/2020
5.0
plumbing
  + -1 more
clogged drain and instant hot water install
Description of Work: Previously gave them a poor rating. I was contacted by them after my review and informed that the problem lies with Angies list as messages are not getting passed on to contractors. This has apparently been a problem since Angie’s sold to another company. I see now that Angies list won’t let me delete or edit my previous rating. This is inexcusable on the part of Angie’s List. I will be cancelling my membership and contacting vendors directly. Ignore my previous rating.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jeanne C.
05/2019
5.0
plumbing
  + -1 more
Excellent! Deschutes Plumbing was able to come during our tight time frame, diagnose the problem and make the repair. In fact, they recommended moving the shut-off value to an insulated water line in our crawl space, which is an improvement to having it buried outside and vulnerable to freeze damage.
Description of Work: Locate and repair leak between water meter and shut off valve to our home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Susan D.
12/2018
5.0
plumbing
  + -1 more
After a rough start with our water main being an unexpected problem, the cartridges in our shower faucets were replaced in record time, and the job I had been dreading to have done, was complete and Mike was on his way. In the 30 years we have been in our home, it has never been this easy to turn on the shower! Why didn't we have them replaced 30 years ago? Mike communicated with either my husband or myself through the process of replacing these cartridges. I was great to get this work done for a fair price and with a nice company. Yes, we will have them back, most likely to do much more extensive work on our 40 year home.
Description of Work: Cartridges replaced in shower faucets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from Deschutes Plumbing Company
Such is the saying for most home repairs or updates, "Why didn't we do that sooner?" Thank you for choosing us to help you get that monkey off your back. We're here for you should you wish to move forward on other plumbing items. Thank you for your business, you were a delight to work with. Warm regards, Laurie Woolery

Jo C.
09/2018
5.0
plumbing
  + -1 more
The appointment was made quickly, the plumber was knowledgable, polite and fast!
Description of Work: Tow toilets needed repair, one bathtub faucet needed repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Deschutes Plumbing Company
Thank you for taking time to post on our services. We're glad we were able to get you back in hot water! We appreciate your business and hope you remember us should another plumbing need arise. Warm regards, Laurie Woolery

Steven B.
08/2018
5.0
water heater repair
  + -1 more
Mike was on time and very accommodating. Answered all my questions and even shortened a gas line on my furnace right on the spot.
Description of Work: Water heater control valve replaced. Gas pipe on furnace shortened.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$303

Response from Deschutes Plumbing Company
Thank you for taking time to post a review on our work [Member Name Removed]. We appreciate you choosing Deschutes Plumbing; we truly value your business. Warm regards, Laurie Woolery

Julie S.
04/2018
5.0
plumbing
  + -1 more
Very pleased with the work. Replaced the kitchen faucet. Found another issue causing low hot water flow and was fixed. We will definitely be using your services again. Thanks for the great work!
Description of Work: Leaking kitchen faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from Deschutes Plumbing Company
We appreciate you taking time to post a review; thank you! If you're in need of a plumber in the future, you know where to find us... on Angie's List! Warm regards, Laurie Woolery

Toni A.
11/2017
5.0
plumbing, drain cleaning
  + 0 more
I was very pleased with the service and would call this company again.
Description of Work: Received a call from the City that my water meter was continuously running, so there must have been a leak somewhere. I called Deschutes Plumbing because they had a high rating on Angie's List. They were able to work with my work schedule, called me the night before to confirm the appointment and Mike called me when he was on his way over to my house. He arrived right on time. He found the leak right away and fixed it in a timely manner. He showed me what had happened, etc. and explained what he had to do to fix the problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Deschutes Plumbing Company
Thank you for taking time to provide a review; we understand how busy everyone is, and appreciate you taking time out to post comments. Thank you for choosing Deschutes Plumbing Company, we truly value your business. Warm regards, Laurie

Dana R.
08/2017
5.0
plumbing, water heater repair
  + 0 more
The crew was great and resolved problems in a professional manner. I am pleased with the outcome and will call Deschutes Plumbing again when needed.
Description of Work: Installed a new heat pump hot water heater and changed the way condensate for the hot water heater, air conditioning and humidifier was managed.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Deschutes Plumbing Company
Thank you for taking time to post on our service; we hope you're enjoying your new hybrid water heater. We truly appreciate your feedback, as well as the opportunity to work with you. Warm regards, John and Laurie

rick R.
08/2017
5.0
plumbing
  + -1 more
Everything was first class from the first phone call to the end of service. They will be the first called for all of my plumbing needs. Price was very reasonable. Top notch company and employees.
Description of Work: replaced toilet and replaced the gasket on a 2nd toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Response from Deschutes Plumbing Company
Thank you for taking time to post on our services! All feedback is truly appreciated; we do our utmost to treat our clients as we ourselves would wish to be treated, we're pleased all went as planned. We hope you won't be needing the services of a plumber any time soon, however, if you do, please remember Deschutes Plumbing; we truly value your business. Warm regards, Laurie & John

Annette M.
07/2017
5.0
plumbing
  + -1 more
Called ahead to let us know they were on their way. Arrived and accomplished the job with no problems.
Description of Work: Replaced a garbage disposal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Deschutes Plumbing Company
Thank you for taking time to post on our services. Thank you also for choosing Deschutes Plumbing; we truly appreciate your business. Have a wonderful summer! Warm regards, Laurie & John

Emma S.
07/2017
5.0
plumbing, water heater repair
  + 0 more
Marvelous, excellent, super. Chris (plumber) was here within the timeframe given to us by office. He was super professional, courteous, efficient. He communicated clearly what his diagnosis of issues and how he intended to resolve them. Installation/repairs well done. The office staff was just as efficient and quickly accommodated us into their schedule.
Description of Work: Various installation and repair works in kitchen and water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Deschutes Plumbing Company
What a wonderful way to start my day; by reading your review! Thank you for your kind words. We appreciate all reviews, however, are especially pleased when it's verified that our plumbers are treating our customers with the same care we ourselves would expect. Thank you for choosing Deschutes Plumbing, and for your time posting on our services. Warm regards, Laurie & John

John M.
07/2017
5.0
plumbing
  + -1 more
Called ahead to say he was on his way. Arrived on time and installed the replacement garbage disposal.
Description of Work: Replaced garbage disposal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

Response from Deschutes Plumbing Company
Thank you for calling us to help you with your install, and also for following up with a review on Angie's List. We appreciate you taking time to post on our services; again, thank you. Warm regards, Laurie & [Member Name Removed]

Vaughan B.
07/2017
5.0
plumbing
  + -1 more
Very professional and prompt service.
Description of Work: Plumbing
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Deschutes Plumbing Company
Summer is a busy time for all; we thank you for making time to post on our services. We appreciate all reviews, and of course, are pleased when we have met our own expectations when it comes to our clients. Warm regards, Laurie & John

HELEN S.
05/2017
5.0
plumbing
  + -1 more
Mike arrived on time, assessed the problem and went to get the parts. He replaced them quickly and also gave me some general information on the water main location and how to turn off if necessary. I was able to use the Angie's List coupon and saved 10%. Very pleasant and efficient plumber.
Description of Work: I had two hose bibs which were leaking and thought I needed them replaced (home inspector's report from house purchase stated this). Last year I had a different plumbing company assess the leakage and said there wasn't anything wrong, but I didn't agree. It was still leaking. Mike checked and had to replace the same part on both (vacuum breaker).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115.2

Response from Deschutes Plumbing Company
Thank you for taking time to comment on our services. Leaking hose bibbs can eventually lead to freeze breaks here in beautiful Central Oregon; we're glad we could help to eliminate your problem. We hope you're enjoying your new home. Warm regards, Laurie & John

R M.
03/2017
5.0
plumbing, water heater repair, drain cleaning
  + 1 more
Couldn't be happier! All problems have been solved and actually came in a little under initial estimate.... highly recommend!
Description of Work: Chris, from Deschutes Plumbing, diagnosed and capped a serious leak that had developed between my underground irrigation system and the main water line under the house. It was an emergency situation that was making my water bill skyrocket. He then came back later after the snow had mostly melted and ran new hose to permanently fix and checked to make sure irrigation was ready for spring. Also replaced a very old water heater and cleaned out 2 drains in a problem bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,450

Response from Deschutes Plumbing Company
Thank you for your kind words and review! We thank you also for your business, and while we will welcome your call should you need us, we sincerely hope you won't need a plumber in the near future! Thank you for posting on our services; we truly appreciate that you took time to do so. Warm regards, Laurie & John

Peter S.
01/2017
5.0
plumbing
  + -1 more
Plumber was professional, fast and got the job done well.
Description of Work: Fixed a leaking valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Deschutes Plumbing Company
Thank you for taking time to post a review on our services! We understand how busy everyone is, and truly do appreciate it when our clients help us to maintain a high level of service by providing feedback. Thank you, also, for your business. Warm regards, Laurie

Joshua H.
12/2016
5.0
plumbing
  + -1 more
Excellent, consistent with other reviews. They suggested to save me money for me to go out before they came over and buy my garbage disposal ( bought same as before so not need more pipes put in) and toilet fix kit that I would likely need ( which was the one needed), therefore I would not have to pay their time to go buy needed parts if possible.
Description of Work: toilet leak, garbage disposal installed
Rating CategoryRating out of 5
Yes, I recommend this pro

Leo M.
11/2016
5.0
plumbing, water heater repair
  + 0 more
The probable cause was diagnosed over the phone. The bladder in the extension tank was most likely worn out. They diverted a truck the next day, confirmed the diagnosis, and fixed it in less than 45 minutes. The repairman explained what he was going to do, gave me some tips on maintaining the water heater, came with all the parts that were needed, and the cost was $145. What a bargain!!! If I have future problems with any plumbing issue, they will get the first call.
Description of Work: Water heater started discharging water through its pressure release value. We were away for several days and had turned the thermostat down. The problem occurred when we turned the thermostat back up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Response from Deschutes Plumbing Company
Thank you for your kind words! We are adamant about keeping our pricing as reasonable as possible. We'd all rather spend money on something that can be shown off (golf clubs, skis, shoes...), most times this is not the case with plumbing! Repeat and referrals are also a main goal, thereby the control on our pricing. Thank you for returning to us in your time of need (I see we worked for you as an Angie's List client in 2012), and a sincere thank you for taking time to post on our services. Warm regards, Laurie Woolery

Priscilla C.
08/2016
5.0
plumbing, water heater repair
  + 0 more
Deschutes Plumbing is professional, prompt, and honest. A couple of parts fixed my water heater and I didn't have to buy a new water heater. I will definitely use them again.
Description of Work: Water heater repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Deschutes Plumbing Company
Since your review we have visited you for two additional service calls; thank you for your repeat business! You have been a delight to work with on the phone, and my plumber reported back how pleasant you are in person as well. Thank you for taking time to post a review; each and every one is important to us. Warm regards, John and Laurie

Glen R.
07/2016
5.0
plumbing
  + -1 more
I bought a kitchen faucet but found the old faucet hookup in my manufactured home was antiquated, involved quest plumbing, and beyond my means to update. I called on the 19th of July, explained my situation, and they scheduled me for the next day! Everyone else I spoke with was looking one to two weeks out to do the work. As promised, Lori called about 2:40 p.m. On the 20th to say that Mike was finishing a job and would be by shortly. Within an half hour Mike was at my door. He was very courteous, had the parts needed to upgrade the attachment, installed the faucet I provided, and corrected a problem I had with my dishwasher discharge. He then asked if there were any other plumbing needs. I was not prepared for that question so said no. (Since then I thought of two...) all of this and he was finished, cleaned up, and gone in just over an hour. To say I was happy with his work and the scheduling would be an understatement. Thanks Mike and Lori. I look forward to working with you in the future.
Description of Work: Replaced leaking kitchen faucet and other minor things under the kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Response from Deschutes Plumbing Company
Thank you for your invaluable feedback; we truly appreciate you taking time to post a review. We've done our utmost to remain competitive in our pricing, while others increase their rates on an annual basis, we have not done so in 5 years. This is what we believe helps us to maintain a high volume of return customers as well as referrals. We were fortunate to be able to help you on short notice, this doesn't always happen, but in most cases we are available within just a few days. Thank you again for taking time to post a review, it is truly appreciated. Warm regards, John and Laurie

Nancy T.
07/2015
5.0
plumbing
  + -1 more
First and foremost, Deschutes Plumbing distinguished itself by its professionalism. My plumbing issue was not an emergency situation, so time was not a critical factor with me. They were very forthcoming about the wait period for services and the additional transportation cost because I resided in Redmond, but their reputation was well known to me so I did not hesitate to use them. I am very happy with my free-flowing kitchen drain and the additional helpful tips to keep it that way in the future. I definitely would use them again if the need arises.
Description of Work: cleaned out a clog in wall affecting drain in kitchen sink

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$136.5

Response from Deschutes Plumbing Company
Thank you for your kind words! We are happy to service the Redmond area and do our utmost to schedule several jobs there the same day in order to reduce the travel fee. In your case it worked out perfectly. Thank you for taking time to post a review; we truly appreciate all feedback. Warm regards, John and Laurie Woolery

Carol C.
06/2015
5.0
plumbing
  + -1 more
I had remodeled bathrooms and needed aplumber to install my new sink and also change out some faucets. Randy did a grewat job and I would use them again!
Description of Work: Changed out some bath fixtures

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Deschutes Plumbing Company
Thank you for taking time to post a comment. Fortunately with your Angie's List discount we were able to bring the bill down to $368.; every little bit helps! We truly value all feedback, and really enjoy hearing positive words such as yours. We are also pleased to know we have earned a repeat customer as this is always our goal. Thank you for your business, we truly appreciate it. Warm regards, John & Laurie Woolery

Contact information

841 NW Bond St, Bend, OR 97703

http://www.deschutesplumbing.com/

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Natural Gas Lines,
Sewer Cleaning

FAQ

Deschutes Plumbing Company is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: Closed

Deschutes Plumbing Company accepts the following forms of payment: Check,MasterCard,Visa
Yes, Deschutes Plumbing Company offers free project estimates.
Yes, Deschutes Plumbing Company offers eco-friendly accreditations.
Yes, Deschutes Plumbing Company offers a 10% senior discount.
No, Deschutes Plumbing Company does not offer emergency services.
Yes, Deschutes Plumbing Company offers warranties.
Deschutes Plumbing Company offers the following services: Plumbing - water heater repair & replacement, leaking faucets, toilet repair, gas piping installation & repair, ejection systems, backflow device installation, drain cleaning, camera inspections, main line locating, re-pipes.

Contact information

841 NW Bond St, Bend, OR 97703

http://www.deschutesplumbing.com/

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed