Deck Rejuvenations

I liked that Bill came out very soon and was very punctual. He was having a time constraint needed to have my decks cleaned and treated. He was the only one happy to work with me to get this done for my event. His team was here when they said would be. They were very polite. It was just incredible from the time I met Bill till the end of the job. I would definitely recommend them to other members.

Beautiful work! A crew arrived on Thursday and worked to clean the deck with scrub brushes (no pressure washer). The next week, they came and sanded down all the deck boards and tops of the railings. It took four guys all day to sand and sweep the deck. The next day, they stained all the surfaces using Cabot semi-solid stain. It just takes one coat, but again it took four guys all day (9 hours) with a short lunch break. These guys were so hard working, professional and attentive to detail. I really appreciate their work ethic. Even though it was hot, they continued to work through it and never stopped for breaks. The finished result is amazingly beautiful. The previous company who cleaned and stained our deck pressure washed it and it really scarred the wood. They also used a water-based stain and used two coats (like we had previously done ourselves). This oil based semi-solid stain is really beautiful and the finished product is fantastic! Thank you to Bill and your team of hard workers. UPDATE spring 2014 Although the initial work was good, our finish has not lasted. I contacted Bill last summer to let him know that one year after the project that the stain was wearing off. Also, in one area that we had scrubbed to get oil off with a deck brush and mild dish soap and water, the stain also came off. For the amount of money we spent, the finish has not lasted and Bill did not offer to do anything to repair it. In the past, we have hired contractors for $2,000 to clean and stain the deck. For the amount of money we spent on this job, we expected a lot more.

It went excellent. I thought the workers were very professional. They did it in a timely manner.

The crew just left and it looks beautiful. The leader of the crew told us if we spot any spots that might have been missed, to please call Bill and he'd send a crew out to take care of it for us. He then proceeded to tell us how long before we could put any furniture back on it, and suggested if we had any metal furniture to put a furniture pad under it to protect the deck from scratches (which would cause damage to the sealant), just as you do with furniture on your hard wood floors inside. He made sure we had no questions and again reminded us to call Bill if we had any questions or comments in the coming days. From beginning to end, this was a very professional, not to mention polite, group of people to work with. I would highly recommend this company to any of my friends or family. I have to say one additional thing...initially, I thought the price was higher than I had expected and went with this company because I liked their process (no power washing) and I liked the sealant they used. But once I saw how hard these kids worked, how much effort went into the HAND cleaning and sanding, how meticulous they were in applying the sealant, I understand the price...and that's not even factoring in the cost of the quality sealant. The old adage you get what you paid for is certainly true in case.

His crew (3) came right on time at 9:00 a.m. and got right to work. His crew included the nicest , hardworking young men. I was very impressed. After a couple of hours another crew member arrived to do the wood work. They were all very businesslike. and especially Weston, the foreman. The work was finished that day. My deck looks great and I am so happy to have it done. I won'd hesitate to call them again in the future or to recommend them.

Our overall experience went well. Bill indicated that he had several jobs booked ahead of ours, due to the late arrival of summer. Once it was our turn, Bill contacted us on a Monday to let us know that he would start the job on Tuesday. His crew arrived and worked hard over the next 2 days. The first day, the crew replaced a couple boards and sanded the deck. The second day, they finished sanding and stained the deck. They wrapped up their work by 5pm on the second visit. We are very pleased with the result. Our deck looks like new.

They did excellent work for me. They are a bit spendy, but they sure did a good job. The workers were exceptional, friendly, and knowledgable.

Bill Crumby came to my home in mid-May and gave me a quote for deck cleaning, and told me he would be back in touch to schedule a service date. Several weeks later, having heard nothing, I called him to inquire about the schedule. He said he would be back in touch with me on Friday, his day to schedule jobs. A month goes by and I call him again. He has no record or recall of the job, the quote or even me being a customer! After giving him the details of his visit, he tells me he will call me on Friday. That was three Friday's ago! What has happened to this company that there would be such a turn-around in the quality of their service. I don't know, but I'm not going to waste anymore time with them!

Overall experience was terrific. Within 48 hours of my phone call, Bill visited my house and gave me a quote. Within a week the work was done, in time for me to surprise my wife upon her return from a business trip. The work was completed in 1 day with no surprises. The team was very clean - not a single drop of stain splashed on the house siding or patio beneath the deck. And a top notch quality job. This is the 3rd time we have refinished our deck, and without a doubt this is the best job we have seen. Highly recommended.

These guys did an incredible restoration on a very neglected deck. It looks great and I'm now inspired to look after it. Bill was very blunt during the sales process making sure I clearly understood what to expect, and the finished product was just as promised. The two guys who did the work were polite, professional, and extremely detail oriented. They showed up on time, and in spite of being short one crew member, they put in a very long day to finish the deck in one day as promised. I would highly recommend them.

It's a twenty year old deck which we've been taking care of consistently. Other than the weather getting in the way, they sanded it and waited a couple of weeks before they could stain it. The weather cooperated and they did a very professional job. Bill Cumby the company owner was very professional and did a good job. They quoted us a fair price. The quality of work, professionalism and price was good among the bids that I got. We got two decks because our whole backyard is decked, so could probably be more than twelve hundred square feet. We got five bids and he was right in the ballpark of all the bids that we got.

Prompt response for bid, very thorough explanation of process. Actual work was prompt once the weather cooperated. Excellent quality work; best materials, good attention to detail, courteous work crew, total cleanup.

I had Bill go to my mother's house to address the front porch because it was very slippery when wet. This was caused by mold or mildew. I knew that this wasn't the best time of year to do this kind of work, but Bill waited for a dry day and then got right on it. Previously Bill had refinished my deck so I knew he was professional and competent.

They did a great job. I was especially impressed with the polite team of young men who worked on our deck. It took them several days in the super hot sun, and they were very pleasant and polite. I would recommend this company because the price seemed competitive, the team was professional, and the deck looks wonderful!

It went extremely well. The young men who work for Bill are all pleasant, hard working, and professional. I can't say enough good things about them! Their work was above and beyond what I expected. Bill and his crew obviously take pride in their work. I will always call them when I need deck care! I recommend them wholeheartedly to everyone!

Good. Bill does a great job with the quote and is knowledgable. His team was efficient and did a good job.

Both homeowners experienced a high degree of professionalism from beginning to end. This includes the owner and the work crew. The work performed was as agreed and according to the written estimate. We would definitely use this company again and recommend them to one and all.

Bill came out to the house in Tigard for an estimate within 24 hours of my phone call. He showed me through a little sanding and staining how my deck would look, transforming a section right before my eyes. It was great to watch the process before I booked him. He is not an advocate of power washing and he explains why. He had pictures of before and after shots of different kinds of stains to show why the Sikkens product he uses has the most durability. He doesn't use harsh chemicals which suited me just fine, being I have a backyard wildlife habitat. After giving me a bid, I gasped because it was significantly higher than two other bids. But when I asked "How long before you need to come out again and rejuvenate again?" His answer was 8-10 years, instead of the 2-3 year answers I got from the guys that power washed and used different products (and chemicals). Bill also suggested I do some work on the deck to save some money - mostly cleaning between boards (flossing) and cleaning the mold and mildew off. This saved me $365 off the price. Through the process of cleaning my own deck, I found several boards had rotted. I measured and marked the boards needing replacement and let Bill know what he needed to get. I also washed the house and gutters prior to Bill's team showing up. This gave a fresh clean surface so I'd know if they left it the way it was. My deck is shaded and there's lots of debris and buildup. It was so bad that Bill had to rewash it before sanding. And then after sanding, there was still green in the boards, which he told me was mold which would continue to grow, even with stain on it, making the stain blacken. They had to wash it again with a 30-Second bleach cleaner and then use a whitening product on it. Not so chemical free anymore, but Bill made sure to spray down the plants and they all survived. Between the cooler weather and some days of rain, the process took about 6 days, which was ok with me. I trusted Bill that by waiting and letting everything dry well, we'd get better results in the long run. The before and after on my deck is a major metamorphosis. Between the extra cleaning and the board replacement, the initial bid of $2500 went up to $2900. Bill was always clear with me when adding costs. I just wanted it done right, and that's exactly what he did. Another bonus was Bill teaches you how to care for the deck within the 8-10 years before he needs to come back. With proper maintenance, cleaning, and simple staining on my own, I'll be able to keep my deck looking nice. My only critique would be that sometimes it took Bill too long to get back to my emails. But once he started working on the project, his response was much more punctual.

Overall they did a good job. The first day was general cleaning; the second day sanding & staining. We were expecting them to return the 3rd day, but they didn't show, prompting me to leave Bill a message, "that the crew may think they are done, but the cleanup is poor, at best; @ the front porch, there is sawdust all over an adjacent air conditioning unit; the rear patio has lots of sawdust, along w- stain drippings on the concrete; they missed stain on a railing". Bill called me to let me know the job supervisor would be out that day at 6:00. I arrived at 5:30 & the supervisor was already there, basically already arguing w- my wife about the work. After looking over the work, I found other areas of missed stain of railings, stair stringers & ledgers at the rear deck & the front porch stair ledgers. At several points in our "conversation" I suggested we call Bill to resolve the issues, w- the supervisor ageeing, but after further discussion, this never came to fruition. Some of the issue surrounded that Bill's quote did not include the rear stair stringers. So I asked him to have Bill get me a quote for the extra work via fax, as I wasn't looking for "something for nothing". I never received that fax. The next day I arrived at 6:00 to find they had already done the done the extra work without authorization. All I could figure is that Bill authorized the extra work to get the job "fixed & done right". In any case, they did correct all the problems, including cleaning up all the stain drips on the concrete patio. Through all the "problem resolution", I found that all the crew under the supervisor were "trainees" & that the "supervisor" had 3 months of supervisory experience! So this would explain a job that could have been better. As I wasn't present during the work, I also questioned whether all the areas they said were sanded indeed were sanded. I still question that but said I wasn't going to press the issue. All in all, I am happy w- the end result, but would recommend the "supervisor" get training in customer relations, & never allow an argumentive situation to transpire w- the customer.

The decks look great. We had gotten our estimate last year (June 2009) and weren't able to get it done them due to other circumstances on our part. We called this year to schedule and he was able to get ours done very quickly and the quote from last year was still good. His workers arrived on time, worked very hard all day and finished the whole job in one day. Our decks look brand new, we highly recommend this company.

Deck Rejuvenations performed as promised. The set-up and finished as promised. I would highly recommend them to anyone looking to refinish their deck or porch.

Very impressed with the quote process, depth of understanding of his business, and the personal touch. The man giving the quote owns the company and is present every day. In my case the owner also put in as many hours of any of his staff. I was most impressed when I asked about getting work done that wasn't clearly part of the quote. It was done without question nor renegotation. I've confidence the eco-friendly chemicals used will hold up well due to checking 3-year-old references he gave me. (Yes I trusted the reference as he seemed honest and spent a lot of time talking about it). The job was done in the quoted time for the quoted price. All was well.

Great job. The porch is about six years old, but into the second year I tried to seal it without success. Thus the effort turned into a large sanding job. It took James over eight hours of sanding to get rid of sealent. The deck now looks really great. James is a real professional. He worked hard and long to get the porch back to looking good. I would highly recommend them for their work

Job was scheduled for one day, but due to problems with a new stain sealer, they had to resand and reapply product, causing the job to take 3 days. The workers were polite, and cleaned up their work area every day. Originally I expected the final wood surface to be smoother, but since I did not pay for them to remove each board and actually plane down the surface [or replace with new boards], the sanding left tiny bits of the old paint in deep crevices. After showing the deck to friends who have had similar work done, we decided it looks good, especially considering the cost. It feels nice and smooth under bare feet.

A trailer was left parked overnight on the street with their equipment. When the crew arrived the next day they worked steadily but had some trouble with their sander and could not finish that afternoon. They returned early the next morning and completed their work. I called after a couple of days to tell them a board was loose and that there were some very sticky shiny spots on one area of the deck. They promptly returned and nailed the loose board and resanded the problem area. I found them to be extremely well-organized and professional . They use quality product and are environmentally friendly,and stay with a project until it's done to customer satisfaction. I highly recommend them!