Deck Rejuvenations

I really liked that they sent someone out after the pressure washing to test different stains to help me choose. This was really great. I also really liked to option to pay over 6 months. My bill was nearly $5000 so that helped. The workers were very nice. I had an overall good experience. One thing though was that after the pressure washing and sanding I pointed out a few times that when the deck was wet there were several places where it looked as if it needed further sanding because it was discolored. But they assured me that it would not cause a problem and they were wrong. Those discolored areas are there.

Bill came out and gave us some advice, then was able to bid the project on site. Took measurements and I had the bid email before he was out of the driveway. Once we accepted the bid, we were promptly scheduled. There were a couple delays in the process due to a truck breaking down, but communication was pretty good. The real reason I want to leave the review though is that we loved the crew. They were gracious and polite, hard-working and knowledgeable, and detail-oriented. Even better than that, though -- they were absolute angels to my children -- especially my 8-year old daughter, who was fascinated by everything they did. They explained things as they were going, and when it was time to stain, even gave her a brush and a little section were she could "help." I am so grateful for moments of humanity like these.

I hired Deck Rejuvenations to refinish my deck this summer. While their bid was higher than competing companies, I chose Bill to work on my deck because he came across as professional and personable during the bidding process and I’ve always been one to believe that you get what you pay for. He was prompt and responsive answering questions while the project was out for bid. On the day that his team was scheduled to start, I received a phone call from his assistant about an hour after they were supposed to start. She told me that they had a key tool break the prior weekend and then added that their foreman suffered a heart attack two days prior. This job was scheduled to start on a Wednesday and they waited until one hour after the start time to call. His assistant told me that they could fit me in the next week and that I should call then to schedule. That said, on the following Monday and Tuesday I called Deck Rejuvenations and left a voicemail asking if they planned to do the job that week. I also emailed Bill on Tuesday evening. None of my inquiries were returned. My wife called Deck Rejuvenations Wednesday and Thursday and left messages. Bill’s assistant finally returned my wife’s call on that Friday after imploring that she return the call. Bill’s assistant said that they didn’t know when or if they could do the work and that they may call us. Fast forward a few more weeks and Bill wrote me an email saying that the season is over and asked if I would like to get on his schedule for Spring 2018. Given these events occurred prior to the job starting, why wait until the day of job to contact me? Why didn’t Bill or his assistant return our phone calls and emails the following week? Like most people, I have a busy schedule and need to plan around contractors. Not returning phone calls is both disrespectful and bad business. I ended up doing the job myself, as I needed to protect a new railing that I had installed before the rains came. It would have been nice if he returned my phone calls and said that he couldn’t complete the job, as nice weather was in short supply. Why would I want to do business with someone who treated me in this manner? Reputations take years to build and minutes to ruin. Don’t bother with Deck Rejuvenations.

Great! We had to wait several months because it was their busy time of year but that worked okay because we needed to save up. Bill communicated via email and text, which was helpful. It was the most expensive bid we got but they felt confident they could remove all the solid color stain and recommended a semi-solid stain over the top. The deck looks BRAND NEW! We thought about replacing it but so glad we didn't take that drastic measure. The crew of 2 (Ryan was the lead) were punctual and cleaned up after each day (it was a 2 full day job). They had to take off some stair risers to get all the stain off; I felt like most companies would have skipped that extra step and just say "we did the best we could". We were so pleased with the outcome that I would definitely use them again and recommend highly!

The work was scheduled to be done during the hottest week of the year, Ben and his crew arranged to work two half days,early in the morning. They worked crazy hard, and finished the staining on the second day while it was still well below 90 degrees outside. Time will tell how it fares through the winter but it looks beautiful now. Ben and his crew were punctual, thorough, neat ,courteous, and hard-working. I would not hesitate to use them again or to recommend Deck Rejuvenations.

What a good job. Ben and Danial did a great job. Very pleased with the way deck turned out. Deck looks great.

Although there were some issues with communication, and some starts and stops on the project, once the issues were worked out the guys stayed until the project was done, and did a great job.

Bill and his crew did a FANTASTIC job. They started by completely sanding the entire deck surface. Once they got the surface to where they wanted it they meticulously applied the first coat of stain/sealer. The results are stunning. My deck and stairs have never looked this good. I was equally impressed with how clean and tight they kept the work site. Totally pro. I am very demanding on end results. Deck Rejuvenations exceeded everyone of my expectations! Oregon rain is wicked **** ** any flat surface. I have tried many sealers and several deck guys over the years. People need to quit blaming the products and the deck people from premature deck finish failure. Decks in the Pacific Northwest require constant maintenance. We clean our decks annually and refinish them every other year. I am happy that Bill & his crew of super nice young men will be here for my deck maintenance now and in the future. Excellent Choice!

Excellent! I have used them numerous times! They are very professional-timely, responsive, etc. I can definitely recommend them!

They came in $5000 over their bid for our deck, and the finish on some parts is gone after less than a year. This is after paying an extra few thousand for a second coat to get a "couple more years of life on the finish." When I called the owner and asked him to remedy the situation he said he can't be held responsible for the bad weather we had last winter, and wants to charge me another $1000 to fix the problem. Absolutely did not own the quality of their work.

The crew came out and cleaned the deck in April. In early May, a different crew sanded and applied the stain. It turned out it was the first day on the job for the team lead... I should have known right then and there that this was not going to go well. Low and behold, I was extremely unhappy with the finished results and asked them to come back. A totally different crew came back a second time, re-sanded and re-stained. This crew had a lead that quit in the middle of our job! Again, the deck looked terrible. It was determined, finally, that the discoloration was deep and that a coarser sandpaper would have to be used to remove it. So, they came back a third time, used a coarser sandpaper and applied yet another coat of stain. All together it took two months to finish the job. Fast forward to now. The deck looks worse than it did before they stained it last Spring. I contacted Bill via email on February 6th and he told me: "This is to be expected with the Sikkens product on hardwood with heavy snow fall. I can certainly clean and stain the deck but it will cost our standard rates. In order to gain the longevity you would need the 2 coat system that was discussed at the bid and declined due to increased cost." My response: "You didn't use Sikkens on our deck because you didn't like the durability to sun exposure. Instead you went with Sansin. You checked with the Sansin rep regarding the number of coats that needed to be applied and he told you one coat. This is the reason we went with one coat. Had you been told that two coats were needed, we would have gone with your recommendation." To which Bill responded: "That is good. Sansin is the superior product. Unfortunately it seems to have the same longevity as Sikkens with only the one coat 🤔 on the hardwood. Snow is a killer for deck stain. I experienced reduced longevity on an extreme level during the 2007-2008 winter. The product I used then was Timber pro and it literally vanished from the wood after the snow. Fortunately the Sansin is far superior to Timber Pro and is more re coat friendly than Sikkens so it will be just a matter of cleaning and reapplication. I will send you a quote for this later in the week. I'm currently out of the country and don't have access to your decks dimensions. If you wanted to increase longevity we could go with a less transparent stain although the 2nd coat will last longer than the initial coating even if we use the same transparency. It will also be less translucent as it is being applied over itself rather than to bare wood." Are you kidding me!!!! We spent $3000 for nothing!!!! And by the way, I'm still waiting for his quote!!

We used them three years ago and were pleased with the job they did then. But this time things were different. They cleaned our deck but then bare wood was exposed and the deck needed re-coating. We couldn't use our deck for over a month waiting for them to come back and finish the job. In the meantime we tried to keep the deck clean and prepped, and waited and waited for them to give us a return date. They were generally not responsive. It's very difficult to get them on the telephone or to get them to return email messages. The owner did apologize, but we spent a good deal of time and effort just to find out when the job would be finished. After they finally came back and re-coated the deck it remained "sticky" for three weeks, making our use of it further restricted. Basically, we spent the whole summer trying to get the job done. Next time we will use another company.

Austin & Sierra were very punctual & professional. They really knew what they were doing & were quite pleasant to interact with. Though I thought the price was a bit high, the products used were of very high quality & the deck turned out beautifully. I also rated the responsiveness a bit lower because it is somewhat difficult to get hold of them as they answer e-mails & phone calls mostly on a weekly basis. However, all in all, I had a very positive experience with Deck Rejuvenations & highly recommend them!

I exchanged 10 emails with their office staff as well as having 3 different appointments scheduled and canceled by them. I was finally told they don't service my area. They knew where I lived based upon my original email request. I consider this company to have provided very poor customer service.

Team arrived as promised and worked efficiently, despite heavy downpour rains and hail. They were very courteous and left everything in good condition upon finishing.

Provider came to my house to give estimate for repairing damaged wooden railing and re-staining deck. Estimate looked good so we said we'd like to go ahead with it. Got cleaning crew to come over that same day. That part was great. The cleaning crew took off without checking in with us and missed a large part of the wooden railing. I contacted Deck Rejuvenations to get the crew back. Provider said he'd get them there within a day or two. Months passed, still no cleaning crew. Finally, I contacted him to ask when he would come to do the repair we had agreed to and where was the cleaning crew. I should add now that I hadn't paid for the cleaning work because it wasn't complete. His response to my question was "Not paying is not an effective way to get service. Paying customers take priority." No mention of the fact the work had not been done well. No mention of when he'd be coming out to do the repair work. Not impressed.

Service provider made an appointment with me then didn't show up or phone. Also didn't return the call I made after waiting. Disrespectful. Cost me an hour of work.

They were fantastic! Confident and had great personality. I will surely use them again.

We have a large deck with stairs and railing that's in the shade and therefore gets a slick moss growth. Deck Rejuvenations did a hard scrub then a gentle scrub between boards to remove any microbial growth, then sanded, stained, and put a finish on it. They were very professional and did excellent work. The deck was not in great shape beforehand, infact I was wondering how much longer the deck would last. But they did great work and the deck is amazing now! I'd highly recumbent Deck Rejuvenations!

Bill (Co. owner) came out and presented all our options from replacing select boards and refinshing to complete replacement. Bill is very knowledgeable about all the material options available and the best techniques. We had an existing glass rail system that we wanted to keep and he said they would be able to work with it. The crew of 4 arrived on the day promised and worked diligently even though it was very hot. The old deck was a challenge, the old screws were stipped so they had to use a crow bar to rip out the old boards . They were very careful to protect potted plants and were very careful when they had to go through the house. Pat, the team leader was great about communicating with us as to how things were going and paid close attention to every detail. If he wasn't happy with the way something looked, they did it again. When the forecast for the following week called for rain, he worked on Saturday to make sure things kept moving. I can't say enough about what a great job they did. My only recommendation would be for Bill be a little more involved. We didn't see him after he gave us the quote. It would have been nice if he had stopped by to see the progress or even the finished work.

I don't know if we just lucked out or if all their crews are this good. They catered to our special requests ( Keep my father-in-law's improvements ) and special situation ( I don't get around very well anymore ) They were knowledgeable, professional, and thorough. They went the extra mile to make sure to make the old stuff matched the new. This was not the first provider we contacted -- closer to the 5th or 6th. The others might have been cheaper and hence had more business than they could handle, but I got just what I use Angie's List for from these guys: Top quality, great value, no hassles.

Bill Gumby, owner of Deck Rejuvenations, assigned a three man crew to "rejuvenate" our mahogany decks. The crew, headed by Austin, was at our house daily for a week. They were friendly, courteous, punctual and hard working. They were considerate of trying their best to not track dust through the house and cleaning up each day after their work. Most of all, they exceeded my expectations by doing an extremely high-quality refinishing job, painstakingly sanding down all of the intricate, difficult to get to areas that I would guess that some contractors would have ignored. They were very helpful in moving around around large pots so that the job could be done in stages. I wholeheartedly recommend Deck Rejuvenations and ask for Austin to head up the crew that does your deck!

Ray and crew were professional throughout the project. I chose this contractor because we wanted to get into the mode of doing the major rework this year and then in subsequemt years (as the finish weathers normally) we will have them come out and restore the finish before costly rework is required. The work took four days. All the old finish was sanded away, they repeated with a fine sanding and then applied the new coating. Other than the equipment operating we would have never know they were there. Very good experience. I think we accomplomplished the goal and the deck looks beautiful. Mike Commissaris

The owner came to measure the deck and assess the amount of work to be done, then sent an estimate. I requested that the crew use a cleaner that I prefer instead of the cleaning solution they normally use. They agreed to do so if I supplied the cleaner, which I did. A 3-person crew came and cleaned the deck about 2 months later. After another month, they returned to sand, replace boards and stain it. It was a big job and the final day of work was very hot. The crew was short one person, but they worked a long day and completed the job. All the work was done to my satisfaction. My only concern was the communication between the scheduler and me. It was dlifficult to understand, and there was little notice when the work was actually scheduled. I realize that some of this had to do with the weather, which is difficult to predict in the spring, but I think it might have been handled a bit more professionally.

Bill Cumby, the owner of Deck Rejuvenations, met with me shortly after I called for a bid to refinish our deck. The bid was reasonable and Bill explained the process in detail. We had to wait our turn on the schedule (just a month) as this company does such great work that many people are using their services. Once scheduled,the Deck Rejuvenations crew arrived right on time and introduced themselves. They spent two days transforming our faded deck into an incredible, richly stained deck. They did not simply use power washing during the restoration, but instead finely sanded the deck surface. I might add that the temperatures were soaring on the two scheduled days so they were willing to start the job at 7:00 am in order to ensure that the stain would set properly. We are thrilled with the results, and wold most highly recommend their services.