Comcast

The phone service - I get free long distance for anywhere in the United states. The internet service - just fine it works well. The cable service is just basic and extended and I am happy with them. I have used them for about five years.

It was very good and the gentleman was punctual. He took his shoes off without being asked. He answered all of my questions and was very quick. They came back within a week to check to see if we were happy with the service and checked the installation on the outside of the house.

The original installer left wood and plaster from drilling on the floor at each location with smudges on the walls. Wires were not secured well on exterior. Did not have a screw that would secure plate to wall and was told to just hide it behind the drape. Service did not work completely. Comcast had to send an hourly employee out the next day to fix the work of the original installer. Everyone was very sorry about the original work and second installer was excellent.

The cable TV itself worked reasonable well over the years, but we were shocked today to find that the cable TV installer damaged the heating ducts under the living room when routing the main cable from the side of the house to the family room. No other contractor has worked in that area of the crawl space. All these years heating a crawl space and putting up with a cold living room. Cable TV installers deserve their poor reputation. By contrast, my recent experience with Verizon (with a phone company heritage) on FIOS has been exemplary. Good riddance to cable.

The reason for this report is to advise you that if you are thinking of changing from Comcast to whomever, they will probably lower your bill as they offered to to for as after we had already changed to Verizon.

The service has gone out several times since it was installed. The guys who come out are nice and helpful.

Not well at all as I did not resolve the problem.

5-6 years I have been with them. They have stood me up on the last two appointments. There credit department is offensive. The PR people are a joke and the workmen are no where to be found.

The high speed internet service is very reliable with a satisfactory level of speed. Service calls are rarely necessary and are handled promptly. E-mail service is reliable and quick.

The technician was on time and worked fairly quickly, no complaints there. The phone service has a problem. Comcast has admitted that sometimes cell phones can't get through to the home number. They said that they are working on it. The only way we found out about was that several friends mentioned that our answering machine never picked up. That's when we called Comcast and found out about the problem. I guess it has been fixed???????

The installation software that they provided caused some problems with our computer, so we ended up not installing it. Everything is working fine now. Sometimes it seems as though service is slow (during peak hours?). We chose cable internet due to the fact that DSL was not available in our area.

I scheduled an appointment on a Wednesday for a Friday. No one showed up so I called. Apparently my appointment was the following week - I was given the wrong information. They refunded the change of service fees.

Believe it or not, I actually don't mind working with Comcast. They're reliable and have good customer service. I've had better service from them than I've had in the past from smaller providers.

The installers showed up late but got the service going fairly quickly. The Internet service is very fast. I use the speed tools at dslreports.com to check the connection and I get consistently good numbers. Telephone tech support is poor, however, with long wait times and inexperienced help.

We have had a good experience with them. The internet has only gone down a few times, never for more than an hour, in the past 6 months. The price is a bit much, but the speed is very quick and downloads take no time at all.

They were very easy to deal with. I did have to wait on hold, but once I had someone on the phone, he seemed to know what he was talking about. He patiently helped me work with a really complicated situation on my end. The installer showed up exactly on time, which was important. I couldn't understand one word he said because he spoke tech talk and I didn't. However, he used considerable intelligence and common sense to get it all set up in a way that worked best for us. Setup was easy. That was 2 weeks ago. Since then we've had 3 problems with the telephone (voice) line that required trouble tickets and days to correct. For example, our voicemail isn't working now. I'm hoping they work out the kinks or we'll have to switch back to Qwest.

Great service - very fast connection.

They are good, but with the prices they charge, they'd better be! Service is great, they respond quickly, and outages are rare.

I think I can safely say that without a doubt, Comcast is the worst company I have ever had to deal with. Having used them since they first appeared on the scene in my area (which was many years ago), they have yet to change their attitude which consists of blatant lying, remarkably inept technical service and monopolized pricing. For example, our modem refused to give us service a couple of days ago so we called Comcast. After running through all their hoops, the only thing left connected at ALL was the modem - the technician blamed our router. I repeat: the technician blamed our unconnected router for the modem's inability to provide internet on a direct connection to a computer. They told us they would send out a technician to look at the problem - they did not. I called them 2 hours after our scheduled meeting time and miraculously, while still on the phone, our internet suddenly started working again. They're fraudulent and insulting.

Our final installation tech was very polite and nice, but it took him FOUR HOURS to get the job done, having to finally call in his supervisor who figured it out in 30 minutes. At no point did Comcast communicate with us regarding our order. They screwed up the appointment twice, never apologized, and never let us know the problems with installation. I will never use Comcast again. They have absolutely no concept of customer service, and the cable service I receive from them now is spotty at best.

The service was prompt and the installers were polite, but they were sloppy and did not take great care in either their craftmanship (i.e. outlets not firmly attached to the walls) or to minimizing the visual damage to my house (i.e. cables were installed in the easiest way possible for them without regard to how they looked either inside or outside the house). I was unhappy with the routes of several cables (i.e. going up the outside of the house when they could have gone up inside or in a wall). After promising ''free install'' they charged me $306.72 and it has taken me several months to get most of the install price credited back to me. They also charged me for six weeks of overlapping cable service at my new and old address after promising me that they would not charge me for both service because I was bringing my cable boxes with me (thus saving them money, and meaning I could only watch in one house at a time). This was a poor way to treat a high value ($200/month) customer

CAME OUT RIGHT AWAY. MISUNDERSTOOD CREDIT DATE, AND GAVE ME A LOT OF MONETARY CREDIT FOR MISSING THE DATE. VERY REASONABLE PRICE.

CALLING COMCAST SUPPORT WAS AN ORDEAL DUE TO BEING ON HOLD FOR SO LONG, BUT WHEN I WENT INTO THEIR OFFICES THEY WERE QUITE HELPFUL AND A WORK-AROUND ON THE PROBLEM WAS ACHIEVED.

THE TECHNICIAN WAS PROMPT, COURTEOUS, KNOWLEDGEABLE AND PROFESSIONAL. HE INSTALLED THE SERVICE AND THEN TESTED EVERYTHING BEFORE HAVING ME SIGN OFF ON THE WORK.

THE COMCAST TECHNICIAN CAME IN, HE WAS VERY PLEASANT and VERY HELPFUL. IN FACT, HE HELPED ME WITH OUR PERSONAL COMPUTER AND HELPED ME IN SPEEDING UP OUR PROCESSING.