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3.688 Reviews
Showing 1-25 of 88 reviews
LINDA M.
12/2016
cable tv service
 + -1 moreThey're very responsive and do their best to get out and help me as much as possible.
Description of Work: Cable issues.
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Yes, I recommend this pro
Lisa K.
10/2016
home theater design, internet service, cable tv service
 + 1 moreService is good but rates are ridiculously HIGH! We pay $235./mo for cable and internet service. It would be different if they didn't charge an additional $6-$10 to rent newer movies! Of course all the old ones no one wants to watch are free. Such a rip and I'm tired of being ripped-off!!!
Description of Work: Rating for monthly service only.
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Yes, I recommend this pro
$235
Abigail A.
11/2015
cable tv service, internet service
 + 0 moreI just have to write this review to let people know that Comcast/Xfinity customer service isn?t always bad. I have had my fair share of frustrating customer service encounters with Comcast over the years, but this particular customer service center has given me nothing but stellar service every time I have been in. My latest issue was the message that kept popping up on my TV about needing to update my set top box but I wanted to ask about possibly upgrading to the X1 system at this time. I decided I would rather speak to a representative in person than over the phone so I stopped by the Beaverton center on my way home from work on a Friday evening. Needless to say, there were very few people there and I was called to the counter right away. Alan listened to my questions and explained why I need a new set top box and discussed in detail what would be required for me to change to the X1 system. He never talked down to me or looked like he was in a hurry to get me out of there. In fact, he let me call my husband really quickly to verify that my decision was okay with him. Alan then got me my new equipment and explained in perfect detail how to set it all up when I got home. He even showed me some of the features on a TV behind the counter. I was thrilled with my experience and am enjoying my new X1 system immensely. I will definitely be back to the Beaverton center the next time I need some help!
Description of Work: Customer service regarding changing my set top box and upgrading my cable service.
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Yes, I recommend this pro
Theresa E.
06/2015
cable tv service
 + -1 moreOur auxiliary cable box just quit working. We called Comcast xfinity and they scheduled a tech out for the following day. He arrived on time and replaced our broken box with an updated one plus left two new remotes. People complain about Comcast but we've never had anything but the best service anytime we've had a problem. Price is high but that's industry driven. Do t like it but that is our choice.
Description of Work: Replaced defective cable box
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Yes, I recommend this pro
tom R.
01/2015
cable tv service
 + -1 moreThe results of all the telephone calls to the off shore techs were a waste of time. The results of all the tech visits to my home were a waste of time. The results of the Maintenance visits to my home were a waste of time. I believe Comcast Corp has changed their signal, so that it will not be satisfactory to the those of us who want limited service. The reason I say this is I know the more expensive plans that my neighbors have, have had no reception problems. Comcast tech and Maintenance management is unreachable by the consumer. Obviously with good reason, they have insulated themselves from the real world complaints. At this point, after the five 8.5x11" full pages of the notes I have kept, I do not think Comcast management cares about my service. I feel sorry for the techs, who have to face the customers. The one person I talked to over the telephone who was knowledgeable and efficient was in the billing department (Mexico). She reviewed the tech history on the account, and appreciated the problems and lack of progress I had suffered, and gave me a credit for $20 against my current bill.
Description of Work: Technicians (both telephone and in person) have been trying to improve my TV reception since 12/23/15. The telephone help from the Philipines is terrible. I have invested about an hour on numerous calls with techs that were unable to understand my tv reception problems (tiling and voice delay vs lips) on both my tvs. They kept asking the same questions over and over, apparently very poorly trained and the computer they were using was worthless. While I accepted the telephone followup option of evaluating the Comcast employees response, I was unable to do so, except for once, because the telephone tech disconnected that option. The first visit to my home by a tech was 12/23/14. After several visits and changing all the connections to both tvs and all the outside connections and the splitter, and running a new cable from the box to the house, the picture on both tvs was just as bad. Another tech got involved after the first, but was unable to improve the reception. The "Maintenance" people then got involved to tell me I was at the "end of the line", and that while the houses on my left and right might not have a problem, it might be that they had a higher level of service (I do have the least expensive service, but have had it for several years without any problems). The 3 Maintenance techs came by to try so solve the problem. The last one tightened some connections at the box just off the street. This did not solve the problems, and created another - the tv picture now not only tiles and the sound disappears, but the entire screen will also black out for 1 to 2 seconds. The techs who visited my home were polite, on time, and industrious. I believe they tried hard to solve my tv reception problems. The Maintenance techs were also good guys and tried to solve my tv reception problems
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Sherry D.
12/2014
cable tv service, internet service
 + 0 moreOur 2 year starter deal ended so our bill went up. I called to see what we needed to do to lower the bill, expecting to lose some channels or something. But, they gave us a new 2 year deal with upgraded DVR and lower bill.
Description of Work: We have TV, High Speed Internet, and a Landline Phone. They upgraded our DVR/TV service.
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Yes, I recommend this pro
$160
Gretchen D.
12/2014
cable tv service, landline phone service, internet service
 + 1 moreIt's the only one that services our area. It's probably a pretty good. But actually whenever I call with the problem, they've been very good about handling the problem and their offices are very far from here and it's very easy to go over there and take care of things. I would use them again in the future.
Description of Work: I used Comcast for cable, internet and phone.
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Yes, I recommend this pro
$150
Robyn H.
10/2014
cable tv service
 + -1 moreAfter taking a number I waited approximately 20 minutes to exchange some equipment that wasn't working correctly. The staff were friendly and helpful.
Description of Work: I visited this location to exchange some equipment.
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Yes, I recommend this pro
Gilroy V.
10/2014
cable tv service
 + -1 moreThey were very prompt and professional. The reason I rated a B is because originally I was told they would mail the cable cards and then they just showed up at my door. When I called to ask why they were not mailed I was told it had to be an install. It worked out fine in the end.
Description of Work: Installed cable cards to our Tivo
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Yes, I recommend this pro
Teresa C.
10/2014
cable tv service
 + -1 moreI recently moved and needed my cable jack outlet located where I have my TV. I was told by my field representative that they would do a 'wall fish' so that I could have my outlet behind the TV. When the technician arrived, he said because it is an outside wall, I could not have the jack behind the TV and would have to have it on an adjacent wall and run the cable along the floor. After quizzing him about any other possible options, of which he said there were no other options except going through the exterior siding, I agreed to have the jack on the adjacent wall. He proceeded to install the wall jack outlet about 3 feet up off the floor! When I told him I didn't like it that high, he said, and quot;I told you I was going to come straight through the wall.and quot; as if I knew that meant I had to have an outlet that high up off the floor. Later, he admitted, he did not know it would be that high off the floor. I asked him if he even tried to lower it, to which the answer was and quot;noand quot; I think he was trying to get the job done as fast as he could and thought I could move a piece of furniture in front of it to cover it up. After I argued with him and insisted I was not happy, he moved the outlet down and was helpful after that, even patching the hole. I now have a patched hole in my new house with newly painted walls. I have to be home again to meet someone from Comcast who is going to texture the spot and touch up paint. It is nice they will do this, but it all could have been avoided if the technician had consulted with me ( I was in the next room) or if he had not taken the easiest way the first time.
Description of Work: Installed cable outlet in wall.
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$60
Jeanette T.
08/2014
cable tv service, landline phone service
 + 0 moreIt went very well. The gentleman was friendly and attentive to the details. The and quot;fixand quot; produced excellent and long lasting results. I was very pleased with the whole experience.
Description of Work: Updated my phone lines with new equipment.
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Yes, I recommend this pro
$50
Catherine S.
06/2014
cable tv service
 + -1 moreOur new modem/router stopped working after 1 month. I was told to bring it in to Nimbus location to exchange. It was worse than the DMV. I had an 8 month old with me and had to wait 40 minutes. Then took it home and hooked it up only to see that we had no phone service. After 35 minutes of tech support I was told they would have to expedite it and it might take 24-48 hours for call. I called the next morning and the only good person I have worked with so far told me that the guy who exchanged the modems did not activate the 2nd one.
Description of Work: Exchanged a new modem for a one month old broken one
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Joi D.
06/2014
internet service, cable tv service
 + 0 moreWorking with Comcast is extremely frustrating. I've always had cable TV service with Comcast, but last year, I switched from DSL through Century Link to internet service with Comcast. Since HD was introduced, my TV and quot;tilesand quot; often, with my resorting to calling Comcast when the tiling is extreme -- like 3-4 times an hour, vs. 1-3 times in the evening when I watch TV. My internet connection is awful, with pages often stalling or disconnecting. The techs tell me it's not their service but a site problem which might be true. I only know when I had DSL through Century Link, I had no problems -- ever! The technicians are always very nice, prompt, but I think the problems with my Internet connection is beyond their training or skill level. I don't want to switch to dish TV as I don't like the aesthetics of the dish, and FIOS is not offered in the County I reside.
Description of Work: Checked on my cable TV service and my Internet service
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Yes, I recommend this pro
Phyllis H.
06/2014
cable tv service
 + -1 moreIn order to get any type of discounts you have to be in contracts for years . All of my services seem to be on different contracts. Phone, cable, internet, home security. All I n all it doesn't seem like much of a discount.
Description of Work: We added home security to our service.
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Yes, I recommend this pro
$250
alissa B.
06/2014
cable tv service
 + -1 moreThe phone connection service has not worked on any of the 3 tv's i have. I have had to go to the office and wait for hours on all three occasions. There is constant transferring from department to department. It seems like they don't have their act together.
Description of Work: THE WAIT TIME WAS HORRIBLE. THE CUSTOMER SERVICE PERSON WAS MORE CONCERNED WITH THE UP SALE RATHER THAN GETTING ME THE EQUIPMENT I NEEDED, ESPECIALLY SINCE THEY SENT ME THE WRONG STUFF IN THE FIRST PLACE.
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$15
Merlynn A.
06/2014
cable tv service
 + -1 moreI signed a contract for service with Comcast for $99.00/month. Within the first year my rate has been increased to $157.00/month despite me continually downgrading my services. Now I am 3 years into service and my rates are the highest ever. I feel this company is punishing me for loyalty to their company. I've had no late payment with them throughout my time with them. Sadly, I'm limited in my options for service and this company knows it and takes full advantage of it. Not happy with them and plan to cancel in October when my current contract is up.
Description of Work: Provided internet, Cable, and Home Phone.
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$157
Raymond C.
02/2014
cable tv service
 + -1 moreIn spite of what they claim, their telephone service is poor - the telephone part. If you have a problem, you're routed to someone who barely speaks English and seems more interested in getting you off the line than delivering service.
Description of Work: .
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Stephen F.
11/2013
internet service
 + -1 moreI reluctantly subscribed to Comcast several months ago primarily for the internet service. The installation was done poorly and had to have a contractor come out to fix problems the next day. I never received promised compensations. The final straw was a $40 increase in charges done without warning.
Description of Work: Internet Service
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$180
Travis M.
08/2013
internet service, landline phone service
 + 0 moreThe internet service is fast. It doesn't take a while to get connected or go from one screen to other. I have regular features like caller id, voice mail, call waiting and things like that but I don't use it. They have downloaded an app on the smart phone so if I get a call on my home line I get a pop on my phone and that is kind of cool. It works most of the time and occasionally things go wrong. They have been my provider for long. The amount of speed you get for the price is good.
Description of Work: I used Comcast for internet and landline service.
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Yes, I recommend this pro
$100
Kim S.
05/2013
internet service, cable tv service, landline phone service
 + 1 moreThis is the most frustrating company. They increase prices every year, but decrease services (especially fewer tv channels for a higher price). Their rates are confusing and not transparent. They are a complete rip off. Fortunately for them, their phone, internet, and cable service works well. I'm biding my time until we can switch our land line to Google phone (when it comes to our area), then we will discontinue our service with Comcast. I can't believe that they would give new customers better prices than those of us who have been faithful customers for many years. I wish we would have never gotten started with them.
Description of Work: We have a monthly service at $180/month for internet, land line, and basic cable.
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$180
Ethan R.
04/2013
cable tv service
 + -1 moreComcast technicians are polite and try to fix the problem but the problems keep reoccurring. I've been having problems with them since I've started service. It took 7 different people just to get the service and once I got it, a technician over the phone told me the wrong thing to do to fix a problem that I was having with it. I had no cable for a few days, I've had video on demand go out, I've had the guide go away, I've had all my favorites deleted, and it's random crazy frustration. I haven't been able to get on the Internet so I can't comment too much about that and I had one problem with my phone service which they fixed.
Description of Work: Comcast provided my cable TV, phone, and Internet service.
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CORY S.
02/2013
internet service, cable tv service
 + 0 moreIt went well but Comcast is really overpriced for the quality and internet speed.
Description of Work: Set up cable and internet service, did self install and Comcast took care of switching service on remotely.
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Yes, I recommend this pro
$60
majida N.
02/2013
internet service
 + -1 moreThis is a review of Comcast Business Class. I've been a customer of theirs for many years, and the service has been outstanding. The technical people in Beaverton are excellent, always very professional and courteous. The problems started for me when my contract expired and needed to be renewed. The agent on the phone (In Denver) told me that we were re-upping for three years at a certain rate. I later discovered that this wasn't true, that my rate was only for one year with a higher rate for the following two years. Ouch. Recently, I've needed to move my service. That's bad. My contract gets torn up and I get the option of a new three year contract (never mind that I'm six months into the current one) or paying a massive termination fee. I've spent hours on the phone with Comcast reps in Denver, and it only gets worse. They actually sent me a new contract to sign with rates that didn't match what we'd discussed, and I was told to go ahead and sign the contract and then they would talk to me later about adjusting the rates. Yeah, sure you will. I'm going to bite the bullet and pay the massive termination fee. My legal adviser looked over the existing contract, told me there is nothing in the contract that says that the contract should expire when I move, and then pointed out that Comcast has me by the short hairs. Moving on now. Lesson learned: never again, Comcast.
Description of Work: Attempted to move my existing Comcast Business Class Service to a new location. Bad idea.
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$1,500
Beth C.
11/2012
internet service, cable tv service, landline phone service
 + 1 moreI have been trying to set up service with Comcast since the 12th. It is now Thanksgiving. I have been on the phone with them daily, and have consistently been frustrated to tears. I ended up speaking with someone new every time, and they don't seem to really care about the customer. I received my internet and phone at the end of last week, with phone calls to them daily. I kept getting phone calls saying they couldn't mail my products because I didn't complete the e911. I called them everyday telling them that I did it, also re-doing it several times. They kept telling me they could see that I did it, and I shouldn't get another call. Kept getting calls. I hadn't received my cable box. So, I called, and the guy told me I'd receive it on the 19th. I called on the 19th and told them I hadn't received the box. They looked, and stated that my cable hadn't been shipped and wasn't activated. I got my cable box yesterday, and I can't get cable. So, I called and am now waiting for a technician to come to my home this Saturday so I can get cable. If my condo allowed a satellite dish, I would have ended service last week. I'm frustrated, annoyed and saddened by their complete lack of communication within their own organization, their inability to handle situations, and lack of customer Service. I am tired of dealing with them. I was going to cancel my service last night because I had had enough, but their cancellation center was closed (of course). What I listed was only half of it. I am going to beg my condo to allow me to add a satellite because this is ridiculous.
Description of Work: Phone, internet and cable service.
| Rating Category | Rating out of 5 |
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$150
Claire W.
07/2012
cable tv service
 + -1 moreOverall we are satisfied with them which are obvious because we are still with them. Interestingly the last interaction we had with them was to find out how much our bill was in general and not to complain about a mistake or anything. We found that if we call them once in a while and tell them that we were interested in getting our bills lowered by either dropping services or telling them that we were thinking of changing providers. They always come up with ways to lower the bill by taking off some of the services that we were paying for and give us for free instead. They lowered our bill and a couple of the other items on the bill too were lowered although it wasn't free.
Description of Work: Comcast is our Cable TV service provider. We last contacted them to lower our bill.
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Yes, I recommend this pro
Contact information
9605 SW Nimbus Ave, Beaverton, OR 97008
www.comcast.comService hours
Sunday:
ClosedMonday:
7:00 AM - 9:00 PMTuesday:
7:00 AM - 9:00 PMWednesday:
7:00 AM - 9:00 PMThursday:
7:00 AM - 9:00 PMFriday:
7:00 AM - 9:00 PMSaturday:
7:00 AM - 5:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Internet Service,
TV Service - Cable,
Phone Service - Landline,
Stereo and Home Theater Systems,
Phone Service - Cellular,
TV Service - Satellite
FAQ
Comcast is currently rated 3.6 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 9:00 PM
Tuesday: 7:00 AM - 9:00 PM
Wednesday: 7:00 AM - 9:00 PM
Thursday: 7:00 AM - 9:00 PM
Friday: 7:00 AM - 9:00 PM
Saturday: 7:00 AM - 5:00 PM
No, Comcast does not offer free project estimates.
No, Comcast does not offer eco-friendly accreditations.
No, Comcast does not offer a senior discount.
No, Comcast does not offer emergency services.
Yes, Comcast offers warranties.
Comcast offers the following services: Cable, internet & phone repair.
Contact information
9605 SW Nimbus Ave, Beaverton, OR 97008
www.comcast.comService hours
Sunday:
ClosedMonday:
7:00 AM - 9:00 PMTuesday:
7:00 AM - 9:00 PMWednesday:
7:00 AM - 9:00 PMThursday:
7:00 AM - 9:00 PMFriday:
7:00 AM - 9:00 PMSaturday:
7:00 AM - 5:00 PM