TSG Renovations

James and crew were very professional and pleasant to work with. They arrived on time, were careful to clean up and kept us updated on everything going on. We were promised a week turnaround and for the most part that occurred. We ran into one glitch with the vendor shorting us a couple of parts - but that didn't impact the project much. We're very happy with our finished baths - they look great - a huge improvement! We were very pleased with the service provided by this organization and would recommend The Service Guy.

James Lambert and his wife, Yanna, are the owners of The Service Guy. They partnered with us to completely remodel our master bathroom. They were friendly, professional, and really worked hand-in-hand with us. Their quote was more than half what others we had gotten were. They were happy to go by the drawing we had made for what we envisioned the bathroom could become. They had helpful advice that saved us time and money on more than one occasion. Everyone of their workers showed respect for us and our home, were clean, neat and professional. They took that drawing we had made and made our dream bathroom come true!

The Service Guy did a very good job on the stone back splash. I love it. It was a little pricey, but it was worth it. He uses subcontractors and some of them were late.

The service was exceptional from the initial meeting to review the job and discuss timeline and cost. They were able to start the job within a couple of weeks and finished within the timeline agreed to. Jose, the installer, did an excellent job paying attention to details. He was very professional and cleaned up every day before leaving. He arrived on time and stayed focused on doing the job well. James was very responsive to questions. James and Jose both provided quality service beyond what was expected. I would highly recommend them and would definitely contract with them again if the need arises.

Referred by Angie's List, no regrets. Plan to have TSG do the kitchen in a couple of weeks. Timely estimate based on our design, with helpful suggestions from James. Prior to work, conducted final walk through and clarified expectations. Work started and ended as promised. We are completely satisfied with the work, the team, their attention to detail and professionalism.

James was easy to work with and did a good job in documenting our agreements of work to be done, always prompt for meetings. Helped with suggestions on layout, design and colors. Enjoyed working with him and he delivered what he promised.

Excellent work..Kind owner and staff

I called James to look at two bathroom remodeling projects. He came as scheduled and said he would get back to me with a price. I never heard from him again. After a few weeks, I emailed him through Angie's List to find out what happened. Still no response. What a way to do business.

it went okay, the schedule was always changed, and this took longer to finish then first esitmate.

We were generally pleased with the work. James Lambert and his employees were easy to deal with. The paint on the porch trim began peeling off after a few weeks and James quickly sent someone out to fix the problem with no hassles. That impressed me more than the problem upset me. We would use The Service Guy again.

He did an excellent job. The rooms were completed in the time promised and we were happy with the finished projects. James seemed interested in making sure the work was done correctly and that we were pleased with each step of the remodeling. His employees were friendly, hard workers and cleaned up the areas after each day's work. James purchased equipment to minimize the dust during the "demo" part of the job. We love our bathrooms and highly reccommend The Service Guy.

Excellent is the best word to describe our experience. We went on vacation and returned home to a gorgeous, new guest bath. I love that bathroom. James was patient with us, always answered our texts or phone calls while we were trying to pick out product. We had no worries about leaving our house key with him while we were on vacation. He is an honest, reputable man. His crew did such great work that we had them repaint our master bedroom and install crown molding, new trim, and a new ceiling fan while we were on vacation in December. We're looking forward to having him remodel our master bath.

The tile looks excellent. We have a raised wood floor so they put half inch cement board for a base and we used 18 square tile. They didn’t have to pull up the old Linoleum so he cut some of the labor charge that was in the estimate. He showed me the layout before he started and explained why he was starting at a certain place and if it was alright with me. They worked with me when I thought about going with a diamond pattern at the last minuet, but I didn’t have enough tile. Glad we went with the bullnose for the baseboard trim. We ran into some problems with having raised the floor up one inch. (½ baseboard mortar plus tile). There was lack of clearance under the back door and a one inch step from the living room carpet to kitchen tile that creates a stumbling hazard until you get used to it. Overall we are very satisfied with the work. Would like to have them to do our countertops when we get ready.

James was able to give us a quote on the spot and immediately begin work. Eventually, he charged us less than his estimate because he finished much quicker than he had anticipated. We will be using The Service Guy to finish the plumbing in our kitchen remodel as well.

James came out the day after we called him and gave us an estimate the very next morning. No waiting around for a week like we've seen with other contractors. These big projects are always a hassle, but James did all he could to minimize the pain. He communicated very well and we talked to him every day about "this and that." We encountered some issues along the way, as expected, but all were addressed and we are very happy. The phone is always answered, and emails are always returned. This is the way in which contractors should be expected to conduct business. James was very gracious about the issues we raised during the process and never made us feel like we were annoying him with our little changes and requests, and that means a lot. His crew was friendly and respectful. For what it's worth, we're remodeling our next bathroom a lot earlier than we expected solely because of our positive experience with The Service Guy.

James and his crew started on September 26th and demo'd our master bath. They installed tile that was chosen and purchased by us. James installed or coordinated (sometimes helped us coordinate) the installation of custom cabinetry, mirrors, electrician (along with moving outlets and fixtures), granite, resurfacing of the bath tub, and painting of our master bath. James also demo'd our kitchen counter tops and installed granite. He demo'd and replaced all of the window sills throughout our home with granite sills. There were 3 projects all together and they took approximately 4 weeks to complete and would have been completed sooner had it not been for the wait on the mirror contractor. We recommend The Service Guy very highly and hope he will be available for our next project.

We were not pleased. The price was only for the labor. There is a crack in one of the tiles and one of the tiles is sticking up higher than the other ones so they are not even. I stubbed my toe on it. They were nice. He just tiled right over the concrete. We are not pleased at all.

We had very less communication. The job took two weeks, when it could have been done in probably three days. Some of the materials which we went to purchase weren’t the ones which they wanted to use. They did not give us the guideline on what to purchase. So communication was really bad. The job turned out quiet nice. One of the tiles has cracked. I wouldn’t use them again in the future.

Very impressed with James. James was knowledgeable and very professional. We were getting estimates to help us decide whether to purchase the house. We did not buy this house, so no work was done.

Everything proceeded very quickly and close to schedule. The finished product was beautiful and completely satisfactory. Some of the work involved some very messy demolition and some messy materials. All of the crew worked very hard to minimize the mess and cleaned up afterwards as best that they could. I will call the Service Guy the next time that I need kitchen or bath remodeling or ceramic tile in any room.

he did a good job at a fair price. will use him again should the need arise

Very good, James was very courtious and helpful. We will pick him if we get grant.

He was easy to contact. He scheduled an estimate at 2 pm the next day and even called and asked if he could come earlier if it was convenient for me. He came out and gave me an approximate estimate depending on what was the problem with the sprayer nozzel. He came out the next day and brought 2 helpers. He had one man do all the grouting while he and the other fixed my nozzel. He had the nozzle figured out in minutes, had to take the garbage disposal out to get to it and cut some pipe. He fixed it (some previous idiot installed it backwards) quickly and was on his way. The grout matched up perfectly with my other grout and they cleaned up well after themselves. I thought the grouting was a little high ( $150.00) but the convenience of having one guy come out and do two different jobs was well worth it.He was done within an hour.

I teetered between an C and a D here because of the fact I now have to refinish my whole bathtubs again. However, the work itself was done well so i opted for a C. The Service Guy was recommended through my bathtub refinisher as an inexpensive plumber to install our new fixtures. He was set to arrive on Tuesday at 4:30 to get everything I needed done. I thought it was a little late in the day to start such a project but I don't know what the work entails. He called to confirm and I realized he had the scope of work wrong and he realized it was a much bigger job. He assured me he would be there the following day at 4:30, again, late in the day. James called to confirm again and tried to move me off another day but I asked if would please come and do at least the bathtub since the tub refinisher took it all apart. He came back a second day with a helper to install the two toilets. After the first toilet was installed, they realized that they didn't have the parts and they started the job so late that the supply houses were closed. I assumed he would be back the following day to do the other toilet but he informed me he was leaving town, Friday, and wouldn't be back until Monday. Monday arrived on time installed the toilets and everything works great. However, I have spent the last 45 minutes scrubbing the newly refinished tubs and bathrooms cleaning up his mess. The tubs have dents, scratches, and chips in the brand new finish where he obviously dropped tools and the dirt and nastiness around the toilets that they didn't bother to sweep up is just gross. A job well done is quality of workmanship and cleaning up after yourself. While the quality of the work was there, the damage done to our new tub and the mess left was inexcusable.

James rocks. I will certainly use him again. He's smart enough to know when to bring in a specialist so there is nothing he and his company couldn't do.